Role & responsibilities Troubleshooting and Repair: Diagnosing and resolving technical issues, including remote support and on-site visits. Maintenance: Performing regular maintenance, preventive care, and ensuring equipment functions properly. Installation and Commissioning: Installing new equipment and systems, as well as ensuring they are correctly configured. Training and Support: Providing training to clients on equipment usage and maintenance, and offering technical assistance. Documentation: Maintaining accurate records of service activities and documentation. Customer Interaction: Communicating effectively with clients, explaining technical information clearly, and addressing their concerns. Compliance: Ensuring compliance with safety regulations and industry standards. Continuous Improvement: Developing and implementing strategies to enhance equipment performance and reliability Skills and Qualifications: Technical Skills: Proficiency in diagnosing and repairing complex equipment, understanding of electrical and mechanical systems, and familiarity with relevant software and tools. Problem-Solving: Strong analytical and problem-solving abilities to identify and resolve technical issues. Communication: Excellent communication and customer service skills to interact effectively with clients and explain technical concepts. Adaptability: Ability to work independently and as part of a team, adapting to different environments and situations. Education: A bachelor's degree in a relevant engineering field, such as mechanical or electrical engineering, is often required. Experience: Prior experience in a service engineering or technical support role is beneficial Preferred candidate profile Technical Expertise: A strong understanding of the equipment and systems they will be servicing, including diagnostics, troubleshooting, and repair. Problem-Solving: The ability to analyze technical issues, identify root causes, and develop effective solutions. Communication: Strong written and verbal communication skills to effectively communicate with customers and colleagues. Customer Service: Excellent interpersonal skills to build rapport with clients and provide positive customer experiences. Time Management: The ability to prioritize tasks, manage multiple projects, and meet deadlines. Adaptability: The ability to learn and adapt to new technologies and situations. Safety Awareness: Knowledge of safety protocols and procedures for working with equipment and machinery. Analytical Skills: The ability to interpret technical data, schematics, and diagrams. Physical Stamina: For some roles, the ability to perform manual labor and lift equipment. Work Ethic: A strong work ethic, attention to detail, and a commitment to quality. Candidates have to travel PAN India Education and Experience : Technical Degree: A diploma in electronics engineer is required & candidates without diploma in electronics engineering need not to apply Experience: Prior experience in a service field on all India basis is highly valued & knowledge of installation/troubleshooting of inkjet printers /CCTV Devices is highly valued. Continuous Learning: A willingness to stay updated on industry trends and new technologies