ServiceNow App Engine Developer Key Responsibilities: [1, 2] Application Development: Develop and maintain ServiceNow applications and workflows using the App Engine platform. Business Requirement Analysis: Collaborate with stakeholders to understand business needs and translate them into technical solutions. Workflow Design: Design and implement efficient workflows and processes within ServiceNow. Scripting and Automation: Utilize scripting tools and ServiceNow functionality to automate tasks and processes. Testing and Quality Assurance: Conduct thorough testing and quality assurance to ensure the functionality and performance of applications. Troubleshooting and Support: Troubleshoot issues and provide technical support for ServiceNow applications. Documentation: Maintain clear and concise documentation for ServiceNow applications and workflows. Skills and Qualifications: ServiceNow Platform Knowledge: Strong understanding of the ServiceNow platform, its modules, and functionalities. Programming Skills: Proficiency in JavaScript and potentially other relevant programming languages. ITIL Framework Knowledge: Familiarity with ITIL frameworks and best practices. Problem-Solving Skills: Strong analytical and problem-solving skills to identify and resolve issues. Communication Skills: Ability to effectively communicate technical concepts to both technical and non-technical audiences. Experience: Relevant experience in software development, IT service management, or similar fields. Certifications: ServiceNow certifications (e.g., ServiceNow System Administrator, ServiceNow Developer) are often beneficial. Mobile App Developer Key Responsibilities: Develop Mobile Applications: Create and maintain mobile applications using ServiceNow's Mobile App Builder and related technologies, focusing on user experience and functionality. Integrate with ServiceNow Platform: Ensure seamless integration of mobile applications with the ServiceNow platform and other systems through APIs, facilitating data transfer and workflow automation. Troubleshoot and Debug: Identify, diagnose, and resolve issues within mobile applications and workflows, ensuring optimal performance and user experience. Understand Business Needs: Collaborate with stakeholders to understand business requirements and translate them into technical solutions for mobile applications. Maintain and Enhance Applications: Continuously improve and maintain existing mobile applications, incorporating new features and addressing user feedback. Utilize ServiceNow Technologies: Leverage ServiceNow's platform features, including JavaScript, GlideScript, and the Now Design System, to develop and implement mobile solutions. Test and Deploy Applications: Thoroughly test mobile applications on various devices and platforms, ensuring compatibility and performance before deployment. Stay Updated: Keep abreast of the latest ServiceNow platform updates, mobile development trends, and best practices. ServiceNow Integration developer Key Responsibilities: Integration Design and Development: Analyze business requirements and translate them into technical specifications for integrations. Design and develop integrations using ServiceNow's integration tools and technologies (e.g., web services, file retrieval/import sets, JDBC connections, REST, SOAP). Develop and implement custom scripts and workflows to facilitate data transfer and process automation. Implementation and Testing: Implement integrations in the ServiceNow environment. Thoroughly test integrations to ensure data accuracy, reliability, and performance. Maintenance and Support: Monitor integration processes and troubleshoot issues as they arise. Maintain and enhance existing integrations to meet evolving business needs. Provide technical support to users and stakeholders regarding integrations. Collaboration: Collaborate with other developers, IT staff, and business stakeholders to understand requirements and ensure successful integration implementation. Participate in requirements gathering and design discussions. Skills and Qualifications: Technical Skills: Strong understanding of ServiceNow platform and its integration capabilities. Proficiency in scripting languages (e.g., JavaScript, GlideScript). Experience with various integration technologies (e.g., web services, REST, SOAP, JDBC). Familiarity with data formats (e.g., XML, JSON, CSV). Soft Skills: Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Experience: Experience in developing and implementing integrations with ServiceNow. Experience with ITSM (Information Technology Service Management) processes.
