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0.0 - 3.0 years

8 - 11 Lacs

chandigarh

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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0.0 - 3.0 years

8 - 11 Lacs

thane

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About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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0.0 - 3.0 years

8 - 11 Lacs

bengaluru

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About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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0.0 - 3.0 years

8 - 11 Lacs

hyderabad

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About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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2.0 - 7.0 years

12 - 20 Lacs

new delhi, gurugram

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Crude Cargo Chartering & Operating 3rd Party Cargoes & Tonnages On TIME / VOYAGE Charter Coordinating With Ship Owners & Brokers For Tonnage Negotiations. Preparing VOYAGE Estimations, Analyse The Market To Get Competitive.

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2.0 - 7.0 years

12 - 20 Lacs

gurugram, delhi / ncr

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Crude Cargo Chartering & Operating 3rd Party Cargoes & Tonnages On TIME / VOYAGE Charter Coordinating With Ship Owners & Brokers For Tonnage Negotiations. Preparing VOYAGE Estimations, Analyse the Market for pricing

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3.0 - 7.0 years

0 Lacs

jaipur, rajasthan

On-site

As an experienced WebMethods Developer joining our dynamic team in Jaipur, you will be responsible for designing, developing, and supporting integration solutions using Software AGs WebMethods suite. Your key responsibilities will include: - Designing, developing, testing, and deploying integration solutions using WebMethods components such as Integration Server, Trading Networks, MWS, Designer, etc. - Working on B2B and A2A integrations using industry standards like EDI, XML, JSON, REST, and SOAP. - Performing troubleshooting and providing production support for existing integrations. - Collaborating with cross-functional teams including business analysts, QA, and infrastructure teams. - Ensuring high performance and scalability of solutions. - Maintaining proper documentation and following best coding practices. Qualifications required for this role include: - Bachelors degree in Computer Science, Engineering, or related field. - Minimum 3 years of hands-on experience in WebMethods development. - Strong understanding of WebMethods components like IS, TN, MWS, UM, and BPM. - Experience with integration patterns and protocols such as REST, SOAP, HTTP, FTP, and JMS. - Proficiency in XML, XSD, XSLT, and JSON. - Good understanding of the software development lifecycle (SDLC). - Strong problem-solving and debugging skills. - Excellent communication and interpersonal skills. Additionally, preferred qualifications include experience with DevOps tools and CI/CD pipelines, knowledge of databases (Oracle, SQL Server, etc.), and exposure to Agile methodologies. In terms of soft skills, we value individuals with strong problem-solving skills, attention to detail, excellent communication, and teamwork abilities. We seek candidates who can work independently, manage time effectively, and demonstrate eagerness to learn and adapt to new technologies. What We Offer: - Competitive salary and performance-based bonuses. - Flexible working hours and remote options. - Health, dental, and vision insurance. - Professional development opportunities. - A collaborative and inclusive company culture.,

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0.0 - 3.0 years

8 - 11 Lacs

chandigarh

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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0.0 - 3.0 years

8 - 11 Lacs

thane

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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0.0 - 3.0 years

8 - 11 Lacs

bengaluru

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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4.0 - 7.0 years

9 - 13 Lacs

pune

Work from Office

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : webMethods Fabric Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support project goals and client needs. You will engage in problem-solving activities, guiding your team through challenges while ensuring adherence to best practices and project timelines. Your role will also include mentoring team members and fostering a collaborative environment to drive innovation and efficiency in software development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team skills and capabilities.- Monitor project progress and ensure alignment with strategic objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in webMethods Fabric.- Strong understanding of software development methodologies and best practices.- Experience with integration solutions and middleware technologies.- Ability to troubleshoot and resolve complex technical issues.- Familiarity with Agile and DevOps practices to enhance team productivity. Additional Information:- The candidate should have minimum 7.5 years of experience in webMethods Fabric.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

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0.0 - 3.0 years

8 - 11 Lacs

chandigarh

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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0.0 - 3.0 years

8 - 11 Lacs

thane

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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0.0 - 3.0 years

8 - 11 Lacs

bengaluru

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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10.0 - 16.0 years

20 - 35 Lacs

saudi arabia, bengaluru

Work from Office

The WebMethods Platform Architect is responsible for designing and governing enterprise integration solutions using the Software AG WebMethods suite. This role ensures robust, scalable, and high-performing integration architectures aligned with business and IT strategies. Key Responsibilities: Lead end-to-end architecture, design, and implementation of integration solutions using WebMethods components (Integration Server, Broker/UM, MWS, Trading Networks, API Gateway, etc.) Define integration strategies, design patterns, and governance models. Provide architectural guidance on B2B, EDI, API management, and hybrid cloud integration using WebMethods. Collaborate with enterprise architects, business analysts, and development teams to define integration solutions. Drive platform upgrades, performance tuning, and capacity planning. Ensure best practices in security, monitoring, high availability, and disaster recovery. Conduct code and architecture reviews and ensure compliance with enterprise integration standards. Provide technical leadership during complex problem resolution and platform enhancements. Evaluate and recommend new tools, technologies, or platforms to enhance integration capabilities. Required Skills and Experience: 10+ years of IT experience with at least 6+ years in WebMethods Integration Suite. Deep knowledge of Integration Server, Universal Messaging, Trading Networks, API Gateway, My webMethods Server, and Optimize. Experience in designing and developing REST/SOAP APIs, EDI/B2B integrations, and cloud connectors. Strong knowledge of Pub-Sub architecture, messaging protocols (JMS, AMQP), and integration security (OAuth, SSL, etc.). Hands-on experience with DevOps and CI/CD practices in integration projects. Experience with performance tuning, clustering, failover, and load balancing in WebMethods. Knowledge of containerization (Docker/Kubernetes) and cloud platforms (AWS, Azure, GCP) is a plus. Excellent problem-solving, communication, and leadership skills. Preferred Certifications: Software AG WebMethods Certified Professional TOGAF or similar architecture framework certification (preferred) If you are interested in this opportunity, please share your updated resume along with the below mentioned details to revanth.k@techmahindra.com Overall Work Experience : Relevant experience as WebMethods Architect : Current CTC : Expected CTC : Notice Period : Current Location : Are you open to relocating to Saudi Arabia : Yes / NO

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5.0 - 10.0 years

7 - 10 Lacs

gurugram

Work from Office

About The Role Job Summary : Excellent authoring skills and ability to independently build resources Ability to solve complex business problems and deliver client delight Strong analytical and writing skills to build viewpoints on industry trends Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment Roles & Responsibilities: As a part of our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains for tomorrowwith a positive impact on the business, society and the planet. Together, lets innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: Support clients and teams in the design, development and implementation of new and improved business processes, enabling technology in Supply Chain related projects. Involve in supply chain planning process and requirement discussions with the client to configure the data structure or data model accordingly. Work with the client in the design, development and testing of the supply chain implementation projects. Design apt solutions by considering the inbuilt as well as configurable capabilities of Kinaxis RapidResponse. Work with the client team to understand the system landscape. Perform workshops with single point of contacts of each legacy system which is getting integrated with Kinaxis RapidResponse. Provide data specification documents based on Kinaxis Rapid response configuration. Create Namespace or Tables based on clients current data flow. Create transformation workbooks and design test scripts for configuration testing, and train integration team on client business solution. Ensure RapidResponse gets integrated with clients systems. Qualification Professional & Technical Skills: MBA from Tier-1 B-school 5+ years of experience of working as a Integration architect on Kinaxis RapidResponse End-to-end implementation experience as Integration Architect Should have experience on Data Integration server or Talend tool Experience across industries such as Life sciences, Auto, Consumer Packaged Goods, preferred Knowledge of different Scheduled task and Scripts required to set up for the consistent flow of data Have a good understanding of Extraction, Transformation, Load concepts to proactively troubleshoot the Integration issues Experience in managing the implementation of Kinaxis RapidResponse Administrator and coordinating different key stakeholders within same project Must be a certified RapidResponse Administrator, level 2

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5.0 - 10.0 years

9 - 13 Lacs

pune

Work from Office

About The Role Job Summary : Excellent authoring skills and ability to independently build resources Ability to solve complex business problems and deliver client delight Strong analytical and writing skills to build viewpoints on industry trends Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment Roles & Responsibilities: As a part of our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains for tomorrowwith a positive impact on the business, society and the planet. Together, lets innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: Support clients and teams in the design, development and implementation of new and improved business processes, enabling technology in Supply Chain related projects. Involve in supply chain planning process and requirement discussions with the client to configure the data structure or data model accordingly. Work with the client in the design, development and testing of the supply chain implementation projects. Design apt solutions by considering the inbuilt as well as configurable capabilities of Kinaxis RapidResponse. Work with the client team to understand the system landscape. Perform workshops with single point of contacts of each legacy system which is getting integrated with Kinaxis RapidResponse. Provide data specification documents based on Kinaxis Rapid response configuration. Create Namespace or Tables based on clients current data flow. Create transformation workbooks and design test scripts for configuration testing, and train integration team on client business solution. Ensure RapidResponse gets integrated with clients systems. Qualification Professional & Technical Skills: MBA from Tier-1 B-school 5+ years of experience of working as a Integration architect on Kinaxis RapidResponse End-to-end implementation experience as Integration Architect Should have experience on Data Integration server or Talend tool Experience across industries such as Life sciences, Auto, Consumer Packaged Goods, preferred Knowledge of different Scheduled task and Scripts required to set up for the consistent flow of data Have a good understanding of Extraction, Transformation, Load concepts to proactively troubleshoot the Integration issues Experience in managing the implementation of Kinaxis RapidResponse Administrator and coordinating different key stakeholders within same project Must be a certified RapidResponse Administrator, level 2

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1.0 - 3.0 years

2 - 6 Lacs

mohali

Work from Office

About the Role: This role will be full time basis an amalgamation of Customer service, Sales and Operations with administrative tasks. A typical Night shift will involve responsibilities: Perform freight services, adhering to government and company regulations Create, coordinate, and manage pick-up and delivery schedules, coordinating with shippers, carriers, dispatchers, and customers Track and report shipment status of loads Ensuring that load movement happens as per schedule Assist the Nightshift Operations Supervisor in office Book orders with carriers and assist in preparation for loading Provide current and prospective customers with shipping quotes Maintain accurate records of all activity, ensuring freight paperwork is complete and approved prior to transportation Resolve freight discrepancies and keep relevant parties apprised Respond to customer concerns and queries in a timely, professional manner Manage multiple deliveries and process spot requests Develop new sales strategies to generate leads, improve business, and develop a sales pipeline Identify safe carriers for freight services, develop business relationships with carrier contacts, and negotiate pricing agreements and contracts Maintain positive, productive relationships with customers, and contact them, as appropriate, for new business opportunities or to offer special promotions and discounts Remain abreast of emerging market trends Attending and making calls to our multicultural workforce. Responding to customer calls/emails Responding to emails and assessing the alerts sent by drivers Tracking the loads using tracking portals and Data entry About you: To be successful for this role you must demonstrate that you have an excellent communication in English Can work in 9 hours of Night shift (actual timings will be advised) Can work 5-ON-2 days-OFF shift pattern Can use MS office suite specially MS excel and other business process applications Can be Team player and has an eye for details Knowledge of transport industry is a plus but not compulsory More information you need An renumeration package will be offered based on your profile and You will be paid salary on Monthly basis. Our newly established office is in Vista Tower, Industrial area, Sector 75 Mohali (Punjab) Being a unique operation complete training will be given

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0.0 - 3.0 years

8 - 11 Lacs

chandigarh

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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0.0 - 3.0 years

8 - 11 Lacs

thane

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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4.0 - 9.0 years

15 - 25 Lacs

chennai

Remote

Task Description: Project Overview: We provide round-the-clock monitoring and incident resolution to ensure uninterrupted operations, minimizing downtime and enhancing SLA. Exp: 4-8 Yr (expected) Technologies: Experience with WebMethods 9.x/10.x with TN and EDI, Broker/UM, Designer/Developer, MWS/Monitor, IS Services, Java services, web services, RESTful services Portlet UI interfaces. Good to have experience/Knowledge in API gateway. Experience with CI/CD pipelines using tools such as Jenkins and GitHub. Knowledge on Publish and Subscriber Model of WebMethods. Strong understanding of the Integration and application development lifecycle landscape. SQL: Able to write DDL and DML queries and aware of concepts like joins, aggregate functions, cases. CI/CD Tools: Github to debug the code and Jenkins for the deployments Splunk: Ensuring proactive monitoring, log analysis and faster incident resolution. Work Result: Production Support for Reach and CDEx Skill Area: Integration & Middleware Technology: SAG webMethods Proficiency - Technology: Advanced Secondary Skill Area: Infrastructure Secondary Technology: RedHat Openshift Proficiency - Secondary Technology: Basic Other Skills: Other Skills: Required Skills and Qualifications: Remote Shift Time: AP, EU & US Shift Type: On-rotation Shift Work Type: On-Call, Weekend/Public Holiday

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5.0 - 8.0 years

9 - 14 Lacs

pune

Work from Office

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: WebMethods . Experience: 5-8 Years .

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5.0 - 8.0 years

9 - 14 Lacs

bengaluru

Work from Office

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: WebMethods . Experience: 5-8 Years .

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0.0 - 3.0 years

8 - 11 Lacs

bengaluru

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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0.0 - 3.0 years

8 - 11 Lacs

hyderabad

Work from Office

About The Role Description for Internal Candidates Job role: Lead and Guide a Team of 5 to 7 DST"™s and ensure productivity Interaction with manufacturers/dealers/sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDD"™s Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUV"™s) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management

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