Insurance Telecaller Hagnos Marketing And Consulting

1.0 - 5.0 years

0 - 3 Lacs

Navi Mumbai

Work from Office

Key Responsibilities: Oversee the end-to-end policy loan lifecycle, including origination, approval, and disbursement. Ensure timely, accurate, and compliant disbursement of loans to customers. Collaborate cross-functionally with Product, Risk, and Operations teams to optimize loan processing workflows. Ensure all loan processes adhere to regulatory and internal compliance guidelines. Work closely with Operations to resolve customer disputes and loan-related issues promptly. Champion automation initiatives to enhance loan processing efficiency and accuracy. Identify and implement operational best practices to improve service quality and productivity. Partner with Technology teams to integrate process enhancements and system improvements. Serve as a point of escalation for complex loan cases, ensuring swift and effective resolution. Handle inbound and outbound customer calls related to loan queries, disbursements, and escalations. Continuously enhance backend operations to ensure a seamless customer experience.

Posted 8 hours ago

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