4.0 - 9.0 years

3 - 12 Lacs

bengaluru, karnataka, india

On-site

About the Role: At Loop, we re fundamentally rethinking healthcare to empower people to live longer, healthier lives. Our design team is looking for a Senior UX Researcher to help shape the future of care and insurance products at Loop. What You Will Be Doing: Conduct user studies using a variety of methods interviews, participatory design, digital ethnography, service safaris, etc. Facilitate rapidly iterative prototype testing, focusing both on usefulness and usability Capture and share findings and insights in the form of rich artefacts journey maps, experience maps, personas, stories, scenarios, etc. Create a shared understanding of the people we re serving by facilitating workshops with product designers, product managers and business stakeholders Make strong recommendations to the heads of design, product and business to help shape Loop s product roadmap and UX strategy Work closely with designer teammates, engage in ideation and critiques, and foster studio culture. What We Are Looking For: A deep understanding and appreciation of people s values, behaviours and needs 4+ years of experience working on software products Experience with service design is a plus Prior healthcare experience is a plus Strong verbal, written and visual storytelling skills An understanding of metrics and business fundamentals Highly organised with strong project and time management skills Well educated in UX research, regardless of whether you went to design school or not. About Loop Health: Loop Health, founded in 2018, is Indias first health assurance company, based in Bengaluru. We combine health insurance with preventive healthcare to keep employees and their families healthy. Loop Health aims to bring quality and value back together in healthcare.

Posted 2 days ago

Apply

Operations Manager Loop Health

4.0 - 6.0 years

3 - 12 Lacs

pune, maharashtra, india

On-site

Key Responsibilities: Build and maintain strong relationships with partner insurers and TPAs Act as the primary point of contact for insurers regarding endorsements and operational queries. Ensure timely processing of endorsements and track pending cases to closure. Collaborate with internal teams to provide insurers with all necessary documentation and information. Monitor key performance metrics for endorsements (e.g., turnaround times, error rates). Propose and implement process improvements to enhance efficiency. Lead a small team of Insurer relationship Managers and managing their workflow Provide regular updates to leadership on endorsement status and insurer performance. Prepare and share reports on insurer-related metrics and suggest actionable insights om agent performance Skills requirement: 4+ years of experience in relationship management, insurance operations, or a similar role. Strong understanding of insurance endorsements and related workflows. Excellent communication and negotiation skills. (Hindi/English mandatory) Familiarity with health insurance (B2B) and complete knowledge on endorsements Proficiency in using Excel and working on software/Tools Problem-solving mindset with the ability to manage multiple priorities effectively. Analytical skills for monitoring performance and generating reports. Proactive and self-motivated with a focus on achieving results Ability to build trust and foster collaboration with both internal and external stakeholders. Detail-oriented with excellent organizational skills

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.