3.0 - 8.0 years

3 - 8 Lacs

hyderabad

Work from Office

1. Incident Resolution: Manage and resolve incidents escalated from L1 support, ensuring timely and accurate solutions to users' issues in LIMS Managed services. All L2 support personnel are not site-specific, they work primarily from one site and are responsible for resolving issues from other sites as well Perform root cause analysis on recurring problems to identify underlying issues and implement long-term fixes to prevent future occurrences. 2. Problem Resolution: Ensure to close the issues in 2-3 days after receipt from L1. Provide solutions or workarounds to users to minimize disruption to their workflow. Escalate unresolved or critical issues to L3 support teams, providing detailed d...

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Labware LIMS L1 Support Proventech

2.0 - 7.0 years

1 - 6 Lacs

hyderabad

Work from Office

L1 Support Job Roles and Responsibilities: 1. Incident Management: Respond promptly to incoming support requests from users via Teams phone (9 to 6:30), email, or ticketing system. Log all incidents and service requests accurately in the support tracking system. Perform initial diagnosis and troubleshooting of Labware LIMS issues. Categorize and prioritize incidents based on urgency and impact. 2. Problem Resolution: Resolve basic to moderately complex issues related to Labware LIMS software. Provide solutions or workarounds to users to minimize disruption to their workflow. Escalate unresolved or critical issues to L2 or L3 support teams, providing detailed (documentation). Following in Tic...

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