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Senior Technical/Product Support Engineer - SQL & Data Analytics Insightsoftware

3.0 - 8.0 years

5 - 10 Lacs

Hyderabad

Work from Office

Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities : Manage large volumes of incoming emails related to software support. Engage with customers, partners, and internal teams to provide assistance and ensure satisfaction. Diagnose and resolve technical issues by logically deducing root causes and identifying workarounds. Document and analyze product bugs and fixes for Product Management and Engineering teams. Assist with customer product installations as needed. Meet personal Productivity, Efficiency, and Quality metrics. Prioritize and resolve issues with high technical and business impact. Han...

Posted 4 months ago

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