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the Sleep Company logo
Trainer the Sleep Company

3.0 - 8.0 years

3 - 7 Lacs

mumbai suburban

Work from Office

Role & responsibilities Design, develop, and deliver structured training programs for installation technicians, including onboarding, refresher, and re-training sessions Conduct hands-on and classroom training on furniture installation processes, tools, safety standards, and customer handling Monitor and analyze quality metrics such as NPS, installation TAT, and service feedback to identify gaps and improvement areas Evaluate technician performance on a month-on-month basis and provide actionable feedback and coaching Work closely with operations and quality teams to ensure consistent adherence to installation SOPs and service standards Collaborate with the New Product Development team to un...

Posted 1 week ago

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