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Technical Support Executive ZaranTech

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Tech Support Executive at ZaranTech, your role will involve providing support for enrolled students, addressing various technical issues related to LMS, Google apps, Zoom, and server/tenant support. You will be responsible for resolving tickets raised by students within 24 hours, troubleshooting common user problems in real-time, escalating critical issues to the technical team, and maintaining ownership of incidents until resolution. Additionally, you will be required to communicate effectively with customers, collaborate with sales/chat coordinators, and report daily to your Lead on issue statuses. Key Responsibilities: - Daily resolution of tickets raised by students with a turnaroun...

Posted 2 days ago

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