Hiring For Central Ops Manager(Process Excellence -Installation). Wakefit Innovations

4.0 - 9.0 years

8 - 12 Lacs

Bengaluru

Work from Office

Job Summary: We are looking for a dynamic and experienced Installation Operations Manager to lead and manage centralized installation activities for our furniture business across multiple regions. The ideal candidate must have a strong background in furniture installations, vendor management, and field team coordination. The role demands operational excellence, customer satisfaction focus, and the ability to scale service operations in a structured manner. Key Responsibilities: Own and manage end-to-end central installation operations across multiple cities/warehouses. Build and maintain a strong installer/vendor network (internal teams & outsourced). Track and improve daily installation KPIs: productivity, TAT, FTR (First Time Right), NPS, and escalation closure. Coordinate with warehouse, transport, customer service, and planning teams for smooth last-mile to installation flow. Review daily dashboards, field feedback, delays, and allocate jobs to teams region-wise. Set and implement SOPs, quality checklists, safety norms, and ensure adherence during field execution. Handle customer escalations, and enable teams to resolve complaints with minimum turnaround time. Lead cost optimization initiatives travel, manpower, rework costs, and material wastage. Plan manpower capacity in line with demand forecasts and project-based requirements. Conduct regular training, audits, and skill development programs for installers and team leaders. Drive improvement initiatives across processes, systems, and customer experience.

Posted 2 days ago

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