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Senior Support Engineer II (Mainframe Storage) Precisely

6.0 - 11.0 years

27 - 40 Lacs

Noida, Bengaluru, Greater Noida

Hybrid

Role & responsibilities : A Mainframe Senior Software Support Engineer provides support for Precisely IBM Z products and is responsible for solving complex issues and developing unique solutions to make our customers successful. Our customers depend on our highly skilled technical engineers in our customer support group to help drive their success. Strong problem-solving skills, communication, and the ability to develop creative solutions are a must. Receive telephone calls and emails from English-speaking customers/partners concerning technical issues. Open Support cases for each call and update cases in the call tracking system on a consistent basis. Take ownership of customer/partner inqu...

Posted 5 months ago

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