Job Description- IT Customer Support Executive (SMS, Voice, WhatsApp & RCS Platform) Position: IT Customer Support Executive Department: Technical Support / IT Operations Location: Noida Sec - 62 Experience Required: Minimum 2-3 years in IT Support within SMS, Voice, WhatsApp Business API, RCS, CPaaS, Telecom, or similar digital communication platforms Employment Type: Full-time Role Overview We are seeking a technically competent and customer-focused IT Customer Support Executive to provide technical assistance, troubleshoot platform issues, manage client onboarding, and ensure smooth operations across our SMS, Voice, WhatsApp Business API, and RCS communication services. The ideal candidate should have hands-on experience with API-based platforms, ticketing systems, troubleshooting, and working directly with enterprise clients in the CPaaS/Telecom ecosystem. Key Responsibilities 1. Technical Support & Issue Resolution Provide L1/L2 technical support to enterprise customers for SMS, Voice, WhatsApp, and RCS services. Troubleshoot delivery issues, API errors, DLT-related errors, integration issues, and platform-related incidents. Monitor system alerts, queues, delivery reports (DLRs), and operator responses. Escalate unresolved issues to the technical/engineering team with complete logs and analysis. 2. Customer Interaction & Communication Respond promptly to customer queries via calls, emails, and ticketing tools. Explain platform features, technical requirements, and configuration steps to customers. Maintain high customer satisfaction through professional and timely communication. 3. Onboarding & Configuration Support Assist new clients with platform setup, API key generation, and system integration. Guide customers in DLT registration, header/template mapping, and compliance prerequisites. Configure routing, sender IDs, and account settings as per customer requirements. 4. Monitoring & Reporting Conduct real-time monitoring of traffic, failures, TPS, and platform health dashboards. Analyze campaign performance, DLR logs, and operator error codes. Prepare daily/weekly reports for internal teams and clients. 5. Documentation & SOP Compliance Maintain updated documentation of issue resolutions, FAQs, processes, and client configurations. Ensure adherence to internal SOPs, escalation matrices, and compliance guidelines. Track and update all cases in CRM/ticketing tools like Freshdesk, Zendesk, Jira, etc. Required Skills & Competencies Technical Skills Good understanding of: SMS gateways, SMPP/HTTPS APIs WhatsApp Business API (Cloud/On-Prem) Voice OBD/IVR/TTS workflows RCS communication channels Ability to review API logs, HTTP responses, JSON payloads, and webhook callbacks. Familiarity with DLT platforms (Videocon, VIL, BSNL, Jio). Basic knowledge of Linux, SQL logs, networking fundamentals (optional but preferred). Customer Support Skills Strong analytical and troubleshooting ability. Quick at identifying root cause and providing resolution. Ability to handle pressure during peak traffic or incident situations. Communication & Interpersonal Skills Clear verbal and written communication. Patience and empathy while handling customers. Professional and solution-oriented approach. Behavioral Competencies High ownership and accountability. Ability to multitask and prioritize issues. Willingness to learn new technologies and CPaaS features. Team player with a proactive mindset. Eligibility Criteria Minimum 2-3 years of experience in IT or Technical Support within telecom, messaging, CPaaS, or similar platform environment. Graduate in IT/Computer Science; technical certifications preferred. Experience with API-based platforms and ticketing tools is a must. What We Offer Competitive salary & performance incentives Professional growth in the high-demand CPaaS and digital communication industry Opportunity to work closely with enterprise BFSI, fintech, and government clients Supportive team environment with continuous learning
Job Description Tele Sales Executive (SMS, Voice, WhatsApp & RCS Business) Position: Tele Sales Executive Department: Sales & Business Development Location: Noida sec -62 Experience Required: Minimum 3 years in SMS, Voice, WhatsApp, RCS or similar CPaaS/Telecom/Enterprise Communication industry Employment Type: Full-time About the Role We are seeking experienced and results-driven Tele Sales Executives to generate revenue through outbound sales, client engagement, and solution pitching for our SMS, Voice, WhatsApp Business API, and RCS communication services. The ideal candidate must possess strong communication skills, proven experience in B2B sales, and a solid understanding of CPaaS or enterprise messaging solutions. Key Responsibilities 1. Lead Generation & Prospecting Identify and connect with potential B2B clients across industries. Generate qualified leads through outbound calling, email outreach, and digital prospecting. Maintain a high call volume and consistent engagement with potential customers. 2. Sales Pitching & Product Positioning Present, promote, and sell SMS, Voice, WhatsApp Business, and RCS solutions to prospects. Understand customer pain points and recommend appropriate communication solutions. Deliver product demos and explain technical and commercial benefits effectively. 3. Client Relationship Management Build and maintain strong, long-term relationships with clients. Follow up on leads, proposals, and negotiations until deal closure. Act as the primary point of contact for queries related to pricing, onboarding, and service features. 4. Target Achievement Meet and exceed monthly and quarterly sales targets. Maintain a healthy pipeline of opportunities and ensure timely conversions. 5. Coordination & Documentation Coordinate with the Sales, Technical, and Onboarding teams to ensure seamless customer activation. Prepare proposals, quotations, and commercial offers as required. Maintain accurate records of calls, leads, and sales activities in CRM tools. Required Skills & Competencies Technical & Industry Knowledge In-depth understanding of: Bulk SMS (Transactional, Promotional, OTP) Voice Services (OBD, IVR, TTS) WhatsApp Business API RCS Messaging Enterprise communication workflows Knowledge of CPaaS platforms and telecom routing preferred. Sales Skills Strong persuasion, negotiation, and deal-closing capabilities. Ability to understand technical concepts and explain them to customers. Hands-on experience in B2B tele sales and corporate customer interaction. Communication Skills Excellent verbal communication and conversational ability. Good command of English and Hindi; knowledge of additional languages is an advantage. Strong presentation and email drafting skills. Behavioural Competencies Self-motivated with a passion for sales. Target-driven, energetic, and proactive. Able to work independently and as part of a team. Quick learner with problem-solving ability. Eligibility Criteria Minimum 3 years of experience in Tele Sales in the field of SMS, Voice, WhatsApp, RCS , telecom, CPaaS, or digital communication services. Graduation in any discipline; MBA/Marketing degree is an added advantage. Proven sales track record in B2B markets. What We Offer Competitive salary + attractive sales incentives. Opportunity to work in a high-growth CPaaS and enterprise communication domain. Professional learning, team support, and career growth opportunities. Preferred candidate profile
Job Description Field Sales Executive (SMS, Voice, WhatsApp & RCS Business) Position: Field Sales Executive Department: Sales & Business Development Location: Noida Sec-62 Experience Required: Minimum 3 years in SMS, Voice, WhatsApp Business API, RCS, CPaaS, Telecom, or Enterprise Communication solutions Employment Type: Full-time Role Overview We are looking for a dynamic and experienced Field Sales Executive to drive revenue growth by acquiring new clients and managing enterprise relationships for our Digital Communication SolutionsSMS, Voice, WhatsApp Business API, and RCS. The candidate must possess a strong technical understanding of messaging and telecom products, excellent interpersonal skills, and a proven track record in B2B field sales. Key Responsibilities 1. Market & Client Acquisition Identify, target, and meet potential enterprise clients across assigned regions. Generate leads through field visits, networking, industry events, and referrals. Present the company’s SMS, Voice, WhatsApp, and RCS product suite to decision-makers. 2. Product Demonstration & Solution Selling Conduct in-person meetings, presentations, and product demos for corporate clients. Analyze client requirements and propose tailored communication solutions. Educate clients on CPaaS benefits, integration models, and regulatory aspects such as DLT. 3. Sales Pipeline Management Manage complete sales cycle—from lead generation to closure. Maintain an active pipeline and provide accurate sales forecasts. Prepare proposals, quotations, and commercial agreements. 4. Relationship Building & Key Account Development Build strong on-ground relationships with clients to generate repeat business. Conduct regular follow-up visits and ensure high client satisfaction. Collaborate with internal teams to support onboarding, integration, and service delivery. 5. Revenue & Target Achievement Achieve monthly, quarterly, and annual sales targets consistently. Drive new business acquisition while also growing existing accounts. Stay updated with market trends, competitor offerings, and CPaaS industry developments. Required Skills & Competencies Technical Knowledge Strong understanding of: Bulk SMS (Transactional, Promotional, OTP) Voice Services (OBD, IVR, Call Campaigns, TTS) WhatsApp Business API RCS Business Messaging Enterprise messaging workflows and telecom architecture Knowledge of APIs, CRMs, channels, and basic technical integrations preferred. Sales & Negotiation Skills Ability to engage CXOs, IT heads, digital teams, and marketing leaders. Strong negotiation and deal-closing skills. Experience in preparing solution proposals and commercial structures. Communication & Interpersonal Skills Excellent verbal and written communication. Confident presenter with strong client-handling abilities. Ability to build lasting professional relationships. Behavioral Competencies Self-driven, target-oriented, and proactive. Strong ownership, accountability, and problem-solving skills. Comfortable with extensive field travel. High adaptability and willingness to learn continuously. Eligibility Criteria Minimum 3 years of field sales experience in SMS, Voice, WhatsApp API, RCS, digital communication, telecom, or CPaaS. Bachelor’s degree; MBA (Sales/Marketing) preferred. Proven track record of meeting or exceeding sales targets. What We Offer Attractive salary + performance-based incentives. Opportunity to work in a fast-growing CPaaS and enterprise communication domain. A supportive environment with learning and career progression. Exposure to leading BFSI, fintech, e-commerce, and enterprise clients.