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Senior Autodesk Application Support Specialist Jacobs

6.0 - 10.0 years

0 Lacs

haryana

On-site

As a member of our team at Jacobs, you will play a crucial role in resolving issues for Autodesk product users. Your responsibilities will include researching, verifying, and documenting product defects, as well as providing prompt and efficient assistance to team members experiencing problems with their tools and 3rd party applications & plugins. Additionally, you will be tasked with researching, verifying, and documenting product issues and solutions in clear and concise articles for our Knowledge Base. You will be responsible for handling critical issues with priority and escalating them as necessary, while also ensuring compliance with service level agreements. Performing triage of issue...

Posted 3 months ago

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