Description - External Customer Experience : Responsible for the end-to-end customer experience at Innovation Hub, from processing visit requests to orchestrating the company story and pitching solution value propositions, ensuring excellence in the customer experience to foster business growth with tailored experiences for different C-Level audiences. Lead Generation & Commercial Impact : Consistently collaborate with local teams and business units to ensure visitor follow-up and experience continuity after their visit to the Innovation Hub; track the commercial impact made by Innovation Hub interms of influenced businesses, new opportunities, etc Demonstrated Innovation : Lead on the continuous improvement of the content and technology of Innovation Hub experience, working with site facilities, technical leads, marketing, business, and global functions. Stakeholder Management: Develop a community of ambassadors, working closely with segment managers and country marketing managers to ensure the relevance of the offerings highlighted in the Hubs. Assist with Innovation Hub marketing such as maintenance of Innovation Hub websites and developing marketing collateral and communications materials. Strategically guide Sales/Account/Partner teams in aligning hub visits for customers and partners, providing expert advice to curate outcome-focused visit agendas, plan resources, identify and prepare presenters, coordinate internal logistics arrangements, and facilitate the hub visit experiences. Lead and manage the Hub Ambassador Program which includes developing and organizing trainings and driving continuous ambassador recognition improvement to increase the retention rate. Qualifications - External 7-10 years Experience in customer facing/ business development, keen business sense, engineering field, or any other related field. Good understanding of energy management & automation domain, customer base, market evolving trends, challenges, etc A good understanding of IoT, IT, and OT concepts wrt related domain is highly preferred. Excellent verbal and written communication skills, and presentation skills. Strong attention to detail with excellent time and project management skills. Ability to work on multiple projects simultaneously, ensuring continuity between external events and the life of the Innovation Hub Related experience in Innovation Hub/Executive Briefing Center/Customer Solution Center or similar is highly preferred. Self-motivated, takes ownership and initiative able to work independently.
