149 Infrastructure Support Jobs - Page 6

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The High-Performance Computing Storage Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Storage Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers. Key Responsibilities Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills Required Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 5+ years of expert level experience managing storage infrastructure in high-performance computing environments including, file systems, storage appliances, and data workflows. Experience configuring, maintaining, and tuning Ceph clusters. Experience configuring, maintaining, and tuning distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS) Experience with InfiniBand networking preferred. 1+ years working with monitoring platforms; Elastic Observability is a bonus 1+ years working with an enterprise ITSM systemService Now is a bonus Familiarity with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) and their interaction with data storage systems. Understanding of data protection mechanisms, including data replication, backup strategies, and disaster recovery in HPC environments. Experience with containerization (Docker, Singularity) in an HPC context for data processing and application deployment. Solid working knowledge or Linux and scripting a plus. Experience with machine learning or data science workflows in HPC environments a plus. Managed Services or consulting experience is required. Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related Storage certifications are a bonus. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Job Scope: Systems Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. The position works closely with internal teams and is responsible for configuration and troubleshooting of Karix products. Candidates should be familiar with Ruby or Python, Ultimately, you will execute and automate operational processes fast, accurately, and securely. Job Location: Navi Mumbai (On-site) What You'd Do? Implement integrations requested by Internal teams / customers Provide Level 2 technical support and queries coming from Internal teams Build tools to reduce occurrences of errors and improve customer experience Perform root cause analysis for production errors Investigate and resolve technical issues, Deploy updates and fixes Develop scripts to automate visualization Design procedures for system troubleshooting and maintenance 24*7 support, should be flexible for shifts What You'd Have? Should have basic knowledge on ITIL Strong hands-on Linux Administration & troubleshooting, Scripting, VMware, Cron scheduling for backups, LVM, Basics on Java, C++, Ansible, Nginx, Apache, Tomcat Networking fundamentals (TCP/IP, LAN, WAN, VPN, routing) Basic knowledge on UAT-DC-DR environment, VAPT, SCD, SCR, SAN Storage Basic Knowledge on MySQL, Oracle, MongoDB, Redis, Backup & restore, Commvault Any other technical exposure to different technologies will be an advantage Installation of packages, patch management and upgrades Basic Understanding of Languages (Shell scripting, Python, Perl) Knowledge of best practices and IT operations in an always-up, always-available service.

Role & responsibilities Location: Pune Job Summary: Experience in handling IT Audits like PCI DSS, ISO, HIPPA Resolve problems reported by the end-user Define network policies and procedures and guidelines. Cloud Security and Cloud Monitoring. Job Description: JD for Server and Network administrator (Deputy Manager) Microsoft Active Directory in the enterprise, including creating bulk user accounts, deleting and modifying user accounts, setting up e-mail. FortiGate Firewall Management Ensure network security and connectivity Define network policies and procedures and guidelines. Perform routine network startup and shutdown procedures, and maintain control records Hands-on experience in networking, routing, and switching Re-installation of Windows Servers in the event of system crash/failures Periodic health check of the systems, troubleshooting problems, analyzing and implementing rectification measures Implementation and maintenance of standard operating procedures for maintenance of the infrastructure Resolve problems reported by the end-user. VLANs, TCP/IP, DHCP, DNS Experience in handling IT Audits like PCI DSS, ISO, HIPPA Managing Antivirus in an enterprise like Trend Micro Support and administer third-party applications Microsoft SQL knowledge Compile monthly reports for the IT Manager Execute duties in accordance with ITIL framework guidelines Log calls with external providers where and when necessary Make recommendations to the IT Manager on budget items Make recommendations to the IT Manager for improving systems and processes Stay abreast of latest technology and work with IT Manager on potential upgrades Perform and support other tasks as identified by the Technology Manager In depth understanding of technology systems in the enterprise Virtual clustering and troubleshooting experience with Hyper-V and VMware Excellent business continuity and disaster recovery methodologies and practice PowerShell scripts and commands to automate certain tasks and to change settings in bulk managing Preferred candidate profile

As a Legacy ERP IT Delivery Lead, you will be responsible for overseeing the transformation of various ERP systems from legacy platforms to modern solutions such as Oracle Fusion ERP. This position plays a critical role in the execution of comprehensive ERP migration projects while ensuring alignment with business objectives and technical requirements. What you will do Lead the planning and execution of ERP migration projects, ensuring they adhere to defined roadmaps and project plans. Collaborate with stakeholders including Business Partners, Project Managers, and Solution Architects to design solutions that meet functional and technical specifications. Manage delivery resources, both internal and external, to achieve successful project outcomes. Utilize methodologies such as waterfall and agile to drive project progress and maintain alignment across teams. Establish governance structures to ensure compliance with technical standards and best practices throughout the project lifecycle. Facilitate communication across various teams to resolve conflicts and overcome obstacles, ensuring focus on project goals in a matrix environment. Support knowledge transfer to application and infrastructure support teams to enhance operational efficiency post-implementation. Qualifications Bachelor s degree in Computer Science, Information Systems, or a related field. 15+ years of experience in IT, with a strong background in ERP system delivery, particularly in legacy to cloud migrations. Proven experience leading complex ERP projects, including the management of cross-functional teams. Extensive knowledge of Oracle Fusion and related ERP systems. Excellent communication skills, capable of presenting complex technical information to diverse audiences. Strong problem-solving abilities and a proactive approach to challenges.

Storage & SAN Management: Design, configure, deploy, and maintain Hitachi SAN storage systems. Implement storage zoning, LUN provisioning , volume management, and multipathing. Monitor storage performance, manage capacity planning, and optimize utilization. Ensure integration and compatibility with other storage platforms, including NetApp . Administer Veritas backup solutions, ensuring data availability, integrity, and security. Configure and manage Brocade SAN switches , including ISL setup and zoning . Maintain strong expertise in SAN protocols such as Fibre Channel (FC), iSCSI, SMB , and multipath configurations . Infrastructure Support: Conduct routine maintenance, patching, and upgrades on SAN and NAS systems. Troubleshoot and resolve complex storage issues related to performance, connectivity, and data access. Collaborate with IT teams (server, virtualization, database) to ensure storage alignment with business requirements. Develop and support Disaster Recovery (DR) and Business Continuity strategies. Documentation & Reporting: Create and maintain detailed documentation for all storage architectures, configurations, and operational procedures. Generate regular reports on storage performance, capacity, and trends. Provide clear, actionable recommendations for storage optimization, upgrades, and future planning. Facilitate smooth handovers to operational teams with complete knowledge transfer and documentation. Required Skills Hitachi Storage Management, SAN

Key Responsibilities: 1. IT Support & Troubleshooting Provide first-level support for hardware, software, network, and printer issues. Troubleshoot and resolve user queries related to desktops, laptops, and email access. Coordinate with senior engineers for escalation and resolution of complex issues. 2. Network & Infrastructure Support Assist in the configuration and monitoring of routers, switches, and access points. Support LAN/WAN connectivity and basic network health checks. Help maintain network cabling and patching in server/network rooms. 3. System Administration Assist in user creation, password resets, and group assignments in Active Directory. Support operating system installation, patching, and application deployments. Monitor antivirus (e.g., Seqrite) status and update logs across endpoints. 4. Asset & Inventory Management Maintain records of IT hardware and software assets. Coordinate installation, movement, or replacement of IT equipment. 5. Documentation Maintain logs of issues, resolutions, and daily activities. Document basic SOPs and FAQs for internal use. Required Skills: Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting. Familiarity with Active Directory, IP addressing, and endpoint security tools. Understanding of LAN, WAN, DHCP, DNS, and Wi-Fi configuration is a plus. Good communication and problem-solving abilities.

As an Enterprise & Strategic Brand Sales Specialist (BSS), you’ll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM’s industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority. The BSS role will own the total TLS portfolio at a set of accounts within the financial services market and be expected to identify, own and close transactions. The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles. Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective. Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR’s are naturally expected in the role. Required education Bachelor's Degree Required technical and professional expertise High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products. Exposure and Experience with Expert Care and Premium TLS Offerings. Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI. Technical Sales Experience – Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market. Organizational Skills is a must. Preferred technical and professional experience Cross-Platform SME-Level Skills – In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership. Software and Hardware Integration Knowledge – Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA) Infrastructure Support and Premium Services – Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients. Technical Sales and Solution Consulting – Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings Selling Expertise – Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels.

Engineer for Infrastructure Support with experience in Java, AppDynamics , Monitoring, PLSQL Bachelor's degree in computer science engineering or a related field, or equivalent work experience required Experience in SLA management and Prod critical issues monitoring, escalation and resolution. Exposure in ServiceNow Portal and organizational change procedures. Responsibilities Experience in Java development, process automation, application health monitoring tools , Devops Experience in PL SQL Lead troubleshooting during production. Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team. Leverage existing products/functionality and promote reuse. Work alongside other engineers on the team to elevate technology and consistently apply standard processes. Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to. Collaborate multi-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions. Apply local meetups to gain and share knowledge

Dear Candidate, We are looking for IT Support - Assistant Manager role for our organization i.e ITC Infotech . Position : IT Support - Assistant Manager Experience : 5 to 8 years Location : Mumbai CTC : As per industry standard Job Description : The Assistant IT Manager will be involved in providing management, implementation, and support services for IT infrastructure throughout the various stages of the project. The comprehensive Scope of Work is detailed below. Execution of IT solutions in accordance with the sanctioned architecture Management of entire Western District office, associated Branch and Warehouses IT infrastructure and security Oversight of high and medium-tier servers, routers, switches, firewalls, as well as storage and backup systems Administration of network and systems Management of wireless access points Oversight of user access and asset lifecycle Administration of Active Directory and patch management Management of vendors and original equipment manufacturers Ensuring compliance with information management policies and providing reports Facilitation of IT audits IT Infrastructure Oversight Resource Allocation User Administration Compliance with IM Policies / Reporting Execution of IT solutions in accordance with the sanctioned architecture ICML IT Infrastructure / Security Oversight Management of High and Medium-End Servers, Routers, Switches, Firewalls, Storage, and Backup Systems Network and System Oversight Management of Wireless Access Points User Access Oversight / Asset Lifecycle Management Active Directory Management / Patch Oversight Vendor and OEM Coordination Facilitation of IT Audits Comprehensive application support and resolution of all escalated issues Notice Period : Immediate only If anyone is interested for the above position then share your profile directly with arctic.naha@itcinfotech.com

As an AWS Support Engineer, you’ll maintain and optimize AWS cloud environments, troubleshoot issues, ensure security, support deployments, and collaborate with teams and clients to deliver seamless, reliable, and secure cloud operations.

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures, Network Data, Juniper technology Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, troubleshooting issues, and implementing solutions to enhance system performance. You will engage in proactive monitoring and maintenance of network infrastructures, ensuring that all systems are running optimally and meeting the needs of the organization. Additionally, you will be responsible for documenting processes and providing training to team members, fostering a culture of continuous improvement and knowledge sharing within the team. Roles & Responsibilities:Implement and configure Mist wireless solutions, including Wi-Fi 6/6E access points, Mist Edge, and integration with Juniper EX switches.Implement wireless security protocols such as WPA2/3, 802.1X, and RADIUS, ensuring compliance with organizational policies.Work closely with cross-functional teams, including IT support and engineering, to address network issues and implement enhancements.Maintain detailed documentation of network configurations, changes, and performance metrics.Strong troubleshooting skills for Routing and switching along wireless issues.Must have hands on experience on Wi-Fi, Site Survey, Heat map generation and Networking and experience.Strong troubleshooting skills on SSID, WLC & understanding of Meraki Template. Hands on Experience on Cisco WLC, Meraki Dashboard and Juniper Wireless system.Ability to work with the teams, should have experience in driving network proactive problem management, availability, and capacity management process.Excellent analytical skills Strong interpersonal and communication skills Ability to operate independently in a fast-paced environment with limited supervision.Ready to work in 24x7 environment.What you bring:Proficiency in wireless networking concepts, including 802.11 standards, RF fundamentals, and WLAN lifecycle management.Hands-on experience with Juniper Mist AI platform, including configuration and management of wireless networks.Relevant certifications such as JNCIS-MistAI-Wireless or JNCIA-MistAI are highly desirable.Ability to analyze network performance data and make informed decisions to enhance network efficiency.Strong verbal and written communication skills to effectively collaborate with team members and stakeholders.Solid experience on Cisco Wireless, Cisco Meraki Dashboard and infrastructure support, Juniper Mist and Cisco ISE. What you have:Bachelors degree in information technology related field of study with a network/software engineering Strong understanding of network infrastructure and network hardware. LAN and WAN experienceGood to have experience on Cisco & Juniper. Wireless:Cisco or Juniper wireless certification.Experience of Ethernet/IP transmission technology and systems. Qualification 15 years full time education

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures, Network Data, Juniper technology Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, troubleshooting issues, and implementing solutions to enhance system performance. You will engage in proactive monitoring and maintenance of network infrastructures, ensuring that all systems are running optimally and meeting the needs of the organization. Additionally, you will be responsible for documenting processes and providing training to team members, fostering a culture of continuous improvement and knowledge sharing within the team. Roles & Responsibilities:Implement and configure Mist wireless solutions, including Wi-Fi 6/6E access points, Mist Edge, and integration with Juniper EX switches.Implement wireless security protocols such as WPA2/3, 802.1X, and RADIUS, ensuring compliance with organizational policies.Work closely with cross-functional teams, including IT support and engineering, to address network issues and implement enhancements.Maintain detailed documentation of network configurations, changes, and performance metrics.Strong troubleshooting skills for Routing and switching along wireless issues.Must have hands on experience on Wi-Fi, Site Survey, Heat map generation and Networking and experience.Strong troubleshooting skills on SSID, WLC & understanding of Meraki Template. Hands on Experience on Cisco WLC, Meraki Dashboard and Juniper Wireless system.Ability to work with the teams, should have experience in driving network proactive problem management, availability, and capacity management process.Excellent analytical skills Strong interpersonal and communication skills Ability to operate independently in a fast-paced environment with limited supervision.Ready to work in 24x7 environment.What you bring:Proficiency in wireless networking concepts, including 802.11 standards, RF fundamentals, and WLAN lifecycle management.Hands-on experience with Juniper Mist AI platform, including configuration and management of wireless networks.Relevant certifications such as JNCIS-MistAI-Wireless or JNCIA-MistAI are highly desirable.Ability to analyze network performance data and make informed decisions to enhance network efficiency.Strong verbal and written communication skills to effectively collaborate with team members and stakeholders.Solid experience on Cisco Wireless, Cisco Meraki Dashboard and infrastructure support, Juniper Mist and Cisco ISE. What you have:Bachelors degree in information technology related field of study with a network/software engineering Strong understanding of network infrastructure and network hardware. LAN and WAN experienceGood to have experience on Cisco & Juniper. Wireless:Cisco or Juniper wireless certification.Experience of Ethernet/IP transmission technology and systems. Qualification 15 years full time education

Basic Function and Scope of Responsibility The Infrastructure Engineer is primarily responsible for engineering, configuration, installation, maintenance, and upgrade of the Companys infrastructure, including physical and virtual servers, storage, backups, and disaster recovery planning. This role requires deep technical expertise, strategic thinking, and the ability to lead complex projects. A strong emphasis is placed on Linux systems administration, infrastructure automation using Ansible, and scripting for operational efficiency. Essential Job Duties: Level I - Minimum Assist in research, evaluation, and recommendation of hardware and software such as servers, storage, and backup software. Assist in supporting corporate servers, user desktops, etc. Assist in designing, configuring, or upgrading the virtual server environment. Assist with basic troubleshooting of backup and archiving. Assist in identifying, diagnosing, and resolving connection, reliability, or performance issues. Keep the workroom neat, organized, and secure. Work under close to moderate supervision with limited latitude for independent judgment. Consult with senior peers on non-complex projects to learn through experience. Apply basic application management and administration skills with a moderate level of proficiency. Represent the department and the organization favorably and in accordance with established Company standards and associate attributes. Work within defined ITIL processes such as change and incident management. Other duties as assigned by management. Level II- Fully meets the responsibilities of Level I plus the following: Manage Windows and Linux patching, security updates, and software rollouts for all sites. Research, evaluate, and recommend hardware and software such as servers, storage, as well as backup software. Support of corporate servers in on-premise, hybrid, and cloud environments. Design, configure, or upgrade server and storage environments. Develop and maintain Ansible playbooks for configuration management and automation. Identify, diagnose, and resolve connection, reliability, or performance issues. Write and maintain scripts (e.g., Bash, Python, PowerShell) to automate routine tasks. Work within and assist with the management of defined IT processes and procedures, including Systems Development Life Cycle methodology. Work with little to no supervision with latitude for independent judgment. Consult with senior peers on medium to complex projects. Assist in overseeing the primary activities of individual contributors (see above) to ensure completion of tasks and attainment of departmental goals. Senior- Fully meets the responsibilities of Level II plus the following: Work with little to no supervision with extreme latitude for independent judgment. Proficient in all levels and phases of Infrastructure support. Lead infrastructure automation initiatives using Ansible and scripting. Partner with key vendors to maintain an understanding of new technology and leading practices. Serve as an escalation point for issues beyond project team authority; resolve conflicts involving scheduling, resources, or technical issues. May be responsible for helping develop the department's budget for personnel, capital, and/or operation expenses. Essential Knowledge, Skills, and Abilities: Level I - Minimum Bachelor's degree in computer science, business, or equivalent experience. Minimum of 1"3 years of experience with server support. Experience with Linux systems administration (e.g., RHEL, Ubuntu). Basic scripting experience (e.g., Bash, Python). Familiarity with Ansible or similar automation tools. Active Directory, Domain Management, and Group Policy Experience. Windows Deployment Services Experience. Critical thinking and problem-solving ability. Ability to multi-task. Knowledge of reference lab operations and processes a plus. Knowledge and management of System Development Lifecycle Methodologies a plus. Experience in maintaining technical documentation to ensure efficient planning and execution. Goal-oriented, with excellent time management and organizational skills. Excellent interpersonal skills, with the ability to interact effectively and work efficiently with people at all levels in an organization. Excellent verbal & written communication skills. Keenly attentive to detail. Ability to keep sensitive information confidential. High level of proficiency with PC-based software programs including MS Office suite and project management tools, MS Project preferred. Level II- Fully meets the qualifications of Level I plus the following: Minimum of 3"7 years server support, including Linux and Windows environments. Minimum of 3"7 years of experience managing VMware and Hyper-V virtual server environments. Minimum of 3"7 years in managing, designing, configuring, and upgrading backup solutions. Minimum of 3"7 years managing, designing, configuring, and upgrading storage solutions. Experience managing automated enterprise patching and software deployments. Strong scripting experience in Bash, Python, or PowerShell. Proficiency with Ansible or similar automation platforms (e.g., Chef, Puppet). Experience with deployment tools such as Jenkins, Octopus Deploy, or Azure DevOps. Knowledge of CI/CD pipeline and technologies. Experience using and applying System Development Lifecycle Methodologies. Previous experience in a reference lab or similar regulated/controlled environment. Senior- Fully meets the qualifications of Level II plus the following: 7+ years server support 7+ years of experience designing, configuring, and upgrading VMware virtual server environments. 7+ years of experience in managing, designing, configuring, and upgrading backup solutions 7+ years of experience in managing, designing, configuring, and upgrading storage solutions Demonstrated positive experience with System Development Lifecycle Methodologies Technical certification such as Microsoft or Linux professional-level certification Additional Information Physical Requirements: Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets, and other items stored at various levels, including overhead Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting Ability to continuously operate a personal computer for extended periods of time (4 or more hours) Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions

About The Role POSITION TITLE: Senior Product Support Specialist REPORTING TO: Associate Director REPORTING LOCATION: Bengaluru WORKING LOCATION: Bengaluru SUMMARY OF POSITION AND OBJECTIVES: The Senior Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support with specialization in certain key modules. They will work closely with the SPOCs of various companies of Eurofins and Business Analysts, Infrastructure Support, Developers and Testers of the D365 CRM Application and Services; and ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process. Job description: Provide Level 2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support on Application and its interfaces. Operate within the programs service level agreements in order to solve customer issues and satisfy the requests. Drive all owned tickets towards closure with high customer satisfaction. Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules) partnering with the Business Analysts, Project Managers and Deployment Coordinators. Handle user access management and data management (importation, update, migration etc.) requests. Troubleshoot Application and coordinate with multiple IT and business teams to solve the issues. Develop good knowledge on the supported application(/s) and keep up to date with the new features, enhancements, and bug fixes with each release by internal Application Development team. Co-ordinate with other L2 as well as L3 support members on logging bugs on the application by providing all the necessary steps to reproduce. Co-ordinate with Business Analysts on initial analysis on prospective change requests. Contribute to the knowledge base for easy management of frequently asked questions and repetitive service requests. Provide trainings to Super Users on demand basis to train on the application usage and participate in Webinars and Q&A sessions to build a strong Super User Community. Provide availability to work during a few planned weekends with new scope go-lives. Basic knowledge of troubleshooting related to IIS troubleshooting, event viewer logs from Windows server and an understanding of single sign on. Basic knowledge of Cloud concepts, preferably on Microsoft Azure. Basic understanding of Microsoft suite of applications like Outlook, Teams, SharePoint etc. Preferred Experience: 4 to 7 years of experience in application support or any related IT domain. Excellent analytical and problem-solving skills. Excellent verbal and written communication and interpersonal skills. Experience in ITIL framework to assist in day-to-day operations. Experience in working with cross functional teams spread across geographies. Experience in supporting Microsoft D365 CRM (on premise or online) is highly preferred. Experience or understanding of Customer Service applications involving email to case, phone to case, chat to case workflows is highly preferred Profile description: An ideal candidate would be someone who: communicates clearly and effectively in verbal as well as in written communications. has a strong sense of ownership and ability to follow tasks through to completion. works seamlessly within a team as well as manage individual tasks. is customer focused and goal orientated with a keen attention to detail. can explain topics in a clear and understandable manner to non-technical stakeholders.

About The Role We are seeking a highly skilled and proactive Problem Management Engineer to join our IT Infrastructure team. This role is responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems across infrastructure, cloud, compute, and network environments. This role is pivotal in ensuring the stability, reliability, and performance of our IT infrastructure by proactively identifying and eliminating the root causes of incidents. The ideal candidate will work closely with cross-functional teams to drive service stability, reduce incident volumes, and improve overall IT service quality Own and manage the end-to-end Problem Management lifecycle in accordance with ITIL best practices.Lead and manage the Problem Management lifecycle (detection, logging, diagnosis, resolution, and closure).Perform root cause analysis (RCA) for critical and recurring incidents across infrastructure, cloud, compute, and network domains.Collaborate with Incident Management, Change Management, and Service Owners to ensure timely resolution and prevention of problems.Maintain and improve the Known Error Database (KEDB) and ensure knowledge sharing across teams.Analyze trends and metrics to proactively identify potential issues and areas for improvement.Drive post-incident reviews (PIRs) and ensure action items are tracked to closure.Contribute to the development of automation and monitoring strategies to prevent problem recurrence.Ensure compliance with ITIL best practices and internal governance standards.Recommend and implement preventative measures to reduce incident recurrence and improve service availability.Act as a liaison between technical teams and business stakeholders to communicate problem status, impact, and resolution plans.Produce detailed RCA reports, dashboards, and executive summaries for leadership and audit purposes.Track and report on problem management KPIs such as MTTR (Mean Time to Resolve), recurrence rate, and problem backlog.Ensure all problem records are accurately documented in the ITSM tool (e.g., ServiceNow).English (fluent)- Oral & written requiredExpertise in Microsoft OfficeOutlook, Word, Excel, PowerPoint. MandatoryMinimum 5 years of experience in IT operations, infrastructure support, or cloud services with a focus on Problem Management.Strong knowledge of ITIL v3/v4 framework (ITIL certification preferred).Proven experience in managing problems across:Cloud platforms (AWS, Azure, GCP)Compute and virtualization (VMware, Hyper-V)Networking (LAN/WAN, firewalls, load balancers, DNS, VPN)Storage and backup systemsFamiliarity with monitoring and observability tools (e.g., Site24x7, Grafana).Experience with ITSM platforms (e.g., ServiceNow, BMC Helix).Strong analytical and troubleshooting skills with a methodical approach to problem-solving.Excellent communication, documentation, and stakeholder management skills.

Kubernetes, Terraform, AWS Infra, Redis/MongoDB

Support and maintain customers who have implemented Targetprocess solution, resolving customer issues and answering questions in a timely fashion. Operational management of clients (e.g. helping loading new data, validating dashboard/report outputs, etc) Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices. Collaborate with other departments in the company to achieve customer satisfaction. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Specific knowledge and application of IT services, program portfolio management, and application / infrastructure support. Basic understanding of Web Development (Javascript, HTML, CSS) Strong analytical and problem-solving skills. Strong skills in data analysis/manipulation. Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel). Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance. Ability to quickly context-switch between multiple complex work streams. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues. Client-focused attitude — a customer advocate. Team player with solid communication and presentation skills Empathy – desire to help people Continuous improvement – tech savvy, enjoys learning Accountability – takes responsibility for their tasks Preferred technical and professional experience Basic programming skills in any language and platform, such as Javascript, .NET or Python Knowledge of ticketing tools like Salesforce, JIRA Knowledge of monitoring tools such as Grafana Knowledge and application of relational database concepts, ability to write basic SQL queries Understanding of REST API Basic understanding of Agile methodologies

Role & responsibilities Job Location: Noida (Work from Office) Job Summary: . Compliance Management Ensure implementation and ongoing compliance with security frameworks, including ISO 27001, GDPR, and PCI DSS. Maintain documentation and evidence for compliance controls and policies. Drive periodic compliance reviews and assessments. 2. Audit Support Coordinate and assist in the execution of internal and external audits, collaborating with security and audit teams. Address audit findings and ensure timely implementation of corrective actions. Prepare and present audit evidence and responses for various security standards. 3. Security Controls & Configuration Oversight Ensure security configurations across cloud environments, network firewalls, and security tools are securely implemented and routinely monitored. Maintain and enforce secure configuration baselines and review logs for compliance readiness. 4. IT Helpdesk & Operations Management. Job Description: Compliance Management: Responsible for ensuring the implementation and ongoing adherence to relevant security frameworks, including ISO 27001, GDPR, and PCI DSS. This includes maintaining comprehensive documentation and evidence of compliance controls and policies, as well as leading periodic compliance reviews and assessments. Audit Support: Collaborate with security and audit teams to coordinate and support the execution of both internal and external audits. This involves addressing audit findings, ensuring the timely implementation of corrective actions, and preparing and presenting necessary audit evidence and responses related to various security standards. Security Controls & Configuration Oversight: Accountable for ensuring that security configurations across cloud environments, network firewalls, and security tools are securely implemented and consistently monitored. This includes maintaining and enforcing secure configuration baselines and diligently reviewing logs to ensure continuous compliance readiness. Please complete the following details to proceed further. Preferred candidate profile

Job Title : Infrastructure Support Engineer Experience : 8 to 12 Years Location : Hyderabad/ Bangalore Type : Contract Shift : 1PM to 11 PM Overview We are seeking a seasoned Infrastructure Support Engineer with 8 to 12 years of hands-on experience in Linux/Unix systems, middleware administration, messaging platforms, API integration, and Azure cloud infrastructure. This role requires deep technical expertise, strong troubleshooting skills, and a proactive approach to automation and system optimization. Key Responsibilities Provide advanced support and maintenance for Linux/Unix systems (Red Hat Enterprise Linux, AIX). Administer and troubleshoot middleware platforms including IBM MQ and IBM WebSphere Enterprise Edition . Design and manage Kafka and MSG Router -based messaging solutions. Develop, support, and troubleshoot SOAP and REST APIs . Oversee Azure cloud infrastructure , including resource provisioning, monitoring, and performance tuning. Build and manage Azure DevOps CI/CD pipelines for automated deployments and infrastructure as code. Develop and maintain Perl scripts to automate routine operational tasks. Collaborate with cross-functional teams to ensure system reliability, availability, and security. Participate in incident management , performing root cause analysis and implementing fixes. Maintain thorough documentation of infrastructure configurations and operational procedures. Stay current on emerging technologies and contribute ideas for continuous infrastructure improvement. Support 24/7 infrastructure by working in rotational shifts or US hours when required. Must-Have Skills 812 years of Linux/Unix (RHEL, AIX) system administration experience. Hands-on experience with IBM MQ and IBM WebSphere EE . Strong expertise in Kafka and MSG Router . Proficient in SOAP and REST API development and troubleshooting. Proven experience in Azure administration and resource management . Skilled in Azure DevOps pipelines and automation practices. Advanced Perl scripting for operational automation. Excellent troubleshooting and analytical skills in complex enterprise environments. Demonstrated experience supporting enterprise-grade infrastructure . Good-to-Have Skills Basic SQL knowledge for database interaction. Certifications in Linux, IBM Middleware, or Azure. Familiarity with ITIL processes and best practices. Experience in large-scale enterprise environments. Strong verbal and written communication skills . Qualifications Bachelors or Masters degree in Computer Science , Information Technology , or a related field.

Job Description - Night Shift - (6.30PM - 3.30 AM IST) The Role: 11:11 is looking for an experienced Cloud Engineer L2 (VMWare + Veeam) in supporting and guaranteeing a positive post-implementation experience for all 11:11 customers. This position is responsible for the optimization, implementation, and maintenance of our organizations cloud-based systems. The Cloud Engineer II will drive customer success through effective problem resolution and strong customer relationship management. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Service Operations. What Youll Do: Represent Cloud Support by being the initial point of contact for our customers while ensuring they feel supported and valued. Deliver support services (phone and email) to meet 11:11 Systems Service Level commitments to customers. Manage the ticketing system intake queue to provide rapid response to new tickets entering the system. Triage incoming support tickets for 11:11 Systems Enterprise Cloud Infrastructure and Disaster Recovery Customers. Act as an escalation point for Cloud Support Engineers (L1) to resolve customer issues. Participation in an on-call after hours rotation. Escalate and work alongside teams within 11:11 Systems infrastructure, development, product etc. – via escalation to L3 Support. Practice extreme ownership of incident ticket(s) within area of responsibility. Follow 11:11 Systems best practices for service Management. Deliver superior customer service while maintaining professional relationships. Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values. Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies. Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. Additional duties as assigned. Who You Are & What You’ll Bring: 2+ years of recent experience as a technical, hands-on, enterprise VMware administrator . Extensive knowledge and experience using VMware , Zerto and Veeam administrator, and management tools (vCenter, vCloud Director, VMware Configuration Manager). Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures. Experience should include implementing and managing multiple virtual environments. Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc. Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS. 4+ years of experience as a technical support representative with extensive hands-on troubleshooting. Excellent communicator, high energy, positive attitude, aptitude for professional growth. Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills. Ability to pursue positive outcomes for assigned tasks independently. Must be legally eligible to work in assigned region without visa sponsorship. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme

Overview The role of Infrastructure Support in the IT/Systems sector is crucial for ensuring the smooth operation and maintenance of a company’s technical infrastructure. This position plays a vital role in supporting various IT systems, networks, and hardware, contributing directly to the company’s success by enabling efficient operations and minimizing downtime. Responsibilities Strong exposure in ITIL process (Incidents & Requests). Excellent & Strong communication skill with Customer/Vendor. Following Standard Operating Procedures for BAU support configure and maintain all applicable Servers. Perform Health Check of UNIX Servers as per agreed schedules. Closure of Tickets, issue resolution and managing services as per agreed SLA. Performance monitoring & initiate actions for the servers & sub systems. Taking actions against alerts within SLA. Action to be taken to optimize Alert & events for permanent resolution. Should be able to performing RHEL OS & Security, Open SSL vulnerability remediation on Production & Non Production . Able to build a CI/CD pipeline Jenkins job to streamline all the manual operations Must be hands on experience in monitoring application related infra alerts. Applying the latest security, enhancement and regular patches to the Unix / Linux servers, along with management tools Requirements Should have basic knowledge on Linux Commands Atleast 1-3yrs exp in Linux OS patching

Overview The role of Infrastructure Support in the IT/Systems sector is crucial for ensuring the smooth operation and maintenance of a company’s technical infrastructure. This position plays a vital role in supporting various IT systems, networks, and hardware, contributing directly to the company’s success by enabling efficient operations and minimizing downtime. Responsibilities Strong exposure in ITIL process (Incidents & Requests). Excellent & Strong communication skill with Customer/Vendor. Following Standard Operating Procedures for BAU support configure and maintain all applicable Servers. Perform Health Check of UNIX Servers as per agreed schedules. Closure of Tickets, issue resolution and managing services as per agreed SLA. Performance monitoring & initiate actions for the servers & sub systems. Taking actions against alerts within SLA. Action to be taken to optimize Alert & events for permanent resolution. Responsible of conduct meeting with customer and preparing MOM to the customer Should be able to performing RHEL OS & Security, Open SSL vulnerability remediation on Production & Non Production . Able to build a CI/CD pipeline Jenkins job to streamline all the manual operations Must be hands on experience in monitoring application related infra alerts. Applying the latest security, enhancement and regular patches to the Unix / Linux servers, along with management tools Providing support for Unix / Linux incidents and service requests Assisting with any firewall / DNS requests related to Unix / Linux servers Performing research as required to implement any new Unix / Linux components that are required for project and operations related requests Preparing project and operational documentation, such as Run Books and System Operating manuals Coordinate between the client employees, Server/System Engineers and third party vendors/providers Assisting the Project Manager by providing a technical project coordination role. Abiding by Incident, Request including complying with the Service Level Agreements as documented in the Problem Severity matrix. Create regular reports for Management requirements. Basic shell scripting knowledge such as Bash or Python. Able to perform tools installation in all the flavour of OS such as Big Fix Agent , HPSA , Crowd Strike, Splunk agent. Should have an experience in OS package upgrade and Kernel upgradation activities. Able to resolve kernel panic and OS related issues. Performing new file system creation or extension on Redhat Linux servers as per request. User/group Administration tasks.

Assess technical & business risks, drive engineering teams Technical knowledge & background in information security Technically proficient in network, OS & software security, cryptography, security operations, incident response

We are looking for a passionate Functional & Implementation Analyst to implement, develop and install software solutions. The successful candidate will be able to build/implement high-quality, innovative and fully performing software. Job Responsibilities: 1. Interacting with client engineering team to conceptualize, develop and implement software projects and solutions 2. Proactively track developments in healthcare IT, including standards, technologies and workflows 3. Work with software engineering and quality assurance team to translate requirements into working solution 4. Plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support 5. Work with end users for functional clarifications 6. Maintain the existing business / functional requirements 7. Create documents / deliverables 8. Provides assistance in assessing, planning, organizing, implementing, and evaluating systems processes and application to patient care 9. Engage, manage, and communicate to all stakeholders Job Skills/Qualification Required: 1. Degree in BE/MCA/MBA/MHA or healthcare related discipline 2. 0-2 years of experience as an Application Support Analyst 3. Healthcare Application knowledge would get preference 4. Excellent communication skills including strong writing skills 5. Strong analytical skills 6. Always willing to learn and apply leading-edge technologies 7.