47 Infrastructure Support Jobs - Page 2

Role & responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Preferred candidate profile Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team Perks and benefits Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, software and connectivity problems. Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility Mandatory Skills: ManageEngine ITOM.

Role & responsibilities Security Implementation and Automation: Design, implement, and automate security controls for a wide range of technologies, including Active Directory, firewalls, networking, cloud environments (AWS, Azure, GCP), and operating systems (Windows, Linux, macOS). Monitoring, Detection, and Response: Identity and Access Management Security Architecture and Risk Management: Participate in the development and enforcement of security policies, procedures, and standards to ensure compliance with regulatory frameworks such as ISO27001, NIST and NIS2. Work collaboratively with cross-functional teams (Global Infrastructure , Regional Local IT, ERP, etc.) to integrate security practices into IT operations. Cybersecurity Awareness & Training Preferred candidate profile Qualifications: Experience: University-level thinking and 5+ years of hands-on experience in the following areas: Security control implementations for technologies including Active Directory, firewalls, networking (VPNs, proxies, IDS/IPS), cloud services (AWS, Azure, GCP), and operating systems (Windows, Linux, macOS). Security tool integration and automation using tools like, CrowdStrike, Splunk, Palo Alto, Qualys, and others. Implementing defense-in-depth security designs for corporate and production infrastructure. Scripting and automation of security tasks using Python, PowerShell, Bash, or similar languages. Working with SIEM systems, including log aggregation, alerting, and automated response mechanisms. Technical Skills: Expertise in Identity and Access Management concepts such as OAuth2, SSO, SAML, Federated Identity, and RBAC. Deep understanding of network security concepts (e.g., firewall configuration, network segmentation, proxies, and IPS/IDS systems). Strong knowledge of endpoint security, threat detection, and incident response, specifically leveraging tools like CrowdStrike for endpoint monitoring and response. Experience with application security practices such as SAST, DAST, and WAF implementations. Familiarity with compliance frameworks, NIST, and ISO, and ensuring systems and infrastructure meet these standards. Experience in cybersecurity in manufacturing sites /OT domains is preferred Certifications (Preferred): SANS GIAC, CISSP, ISC2, ISACA, OSCP/OSCE, or equivalent security certifications. Additional Requirements: Ability to work in a fast-paced, dynamic environment with minimal supervision. Strong communication skills (English Verbal and writing required) and ability to collaborate effectively with cross-functional teams. Willingness to participate in on-call rotations for critical issues.

As a Portfolio Planning and Metrics Team Member in Evernorth Technology, based on the Evernorth Technology Strategy and Development Team, you will be supporting several Development/Delivery related organizations; working across multiple Technology development, production, and infrastructure support teams. You will be leading or assisting primarily with financial management of the organization but will have the opportunity to support a variety of Technology related initiatives . You ll be expecte d to understand the current financial state, portfolio themes and aid in understanding risks/opportunities that exist, and communicate with leadership about their budget and portfolio performance. In addition to financial management, you will support the organization by also focusing on supplier/vendor/resource management. This may include assisting with Request for Proposals from suppliers on development or production support efforts, supporting our hiring controls process, developing vendor or resource capacity strategies, and more. Other areas of support, based on need, may be around chief of staff responsibilities, deeper workforce management responsibilities, and also reporting and relationship management primarily with offshore teams. The ideal candidate is comfortable working in a high-paced operational environment. Someone who is flexible with their services and outputs to meet the specific needs of the leadership body they support. Someone who is comfortable flexing into different work types based on existing priorities/demands. This role will act as an independent contributor aligned to support both specific leadership needs while finding ways to help drive efficiency and quality into broader more shared operational processes that span multiple stakeholders.

About The Role : Job TitleInfra Support Engineer Corporate TitleAssociate LocationPune, India Role Description The Infra support engineer is responsible for handling day to day Infra related tickets which are related to user issues and support the production environment and help maintain production stability. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Site Reliability Engineering utilizing advanced notification and automation; Service Request fulfillment to support internal customers. Production Support, trouble shooting, Incident and Problem management. Managing customer escalations within the defined SLA. Acting as primary customer interface for day to day issues and queries. Administer standards, policies, and procedures to improve system availability, reliability, recoverability, or manageability. Troubleshoot and resolve low-level bugs and issues. Support network operating systems, applications, and utility software. Your skills and experience Technical Skills Pentaho or any other ETL tool. Oracle SQL/PLSQL Database Administration (DBA) Authentication/Authorization concepts. OS Linux/Windows Shell scripting Cloud concepts. DevOps processes. Experience Experience in working in a data centered project. Experience of production support. Experience of database development using sql/plsql. Proven ability to troubleshoot and resolve database issues. Experience working with cross-functional teams. Experience in monitoring database/servers/load etc. Experience in Oracle database/ETL tool is preferred. Experience in Cloud (GCP, AWS, AZURE) Experience in Automation using Ansible or similar. Soft Skills Problem-SolvingExcellent analytical and problem-solving skills to address complex problems. Attention to DetailMeticulous attention to detail to ensure there is no gap. Appropriate communication skills to effectively convey technical information to non-technical stakeholders. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Key Responsibilities 1. Infrastructure Management Maintain and administer Linux and AIX environments to ensure high availability, security, and optimal performance across the infrastructure. 2. Database Administration Install, configure, manage, and troubleshoot DB2 or Oracle databases. Handle routine maintenance tasks such as performance optimization, backup, and recovery procedures. 3. Application Server Support Support and maintain application servers such as WebSphere Application Server (WAS) or JBoss. Ensure uptime, scalability, and performance through proactive monitoring and configuration management. 4. Performance Optimization Analyze and resolve performance issues across systems, databases, and application servers to ensure seamless operations and optimal resource utilization. 5. Security & Compliance Implement and enforce security best practices. Manage system patches and updates while ensuring adherence to organizational and industry compliance standards. 6. Monitoring & Incident Management Deploy and manage monitoring tools to proactively detect and resolve system issues. Respond promptly to incidents and take corrective actions to minimize downtime. 7. Documentation Develop and maintain clear, comprehensive documentation for systems, including standard operating procedures (SOPs), architecture diagrams, and configuration details. 8. Cross-Functional Collaboration Partner with developers, network engineers, and IT support teams to coordinate deployments, resolve issues, and support integrated systems operations. 9. Project Participation Contribute to infrastructure and systems projects by offering technical expertise, assisting with planning, executing tasks, and supporting post-implementation efforts. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field; or equivalent work experience. Demonstrated experience managing Linux and AIX environments. Proficiency in administering either DB2 or Oracle databases. Hands-on experience with WebSphere Application Server (WAS), JBoss, or similar application servers. Solid understanding of networking, storage systems, and virtualization technologies. Familiarity with cloud platforms such as AWS or Azure is a plus. Strong analytical and problem-solving skills, with the ability to work effectively under pressure. Excellent communication and collaboration abilities.

Cloud Management Centre Technician Global Operations Squad, Pune, India Are you passionate about cloud and on-premise computing and its potential to transform the way businesses operate? Do you have experience in managing and optimizing cloud & onpremise based systems across different platforms and environments? If so, you might be the ideal candidate for the Cloud Management Centre Technician role at our company. As a Cloud Management Centre Technician, you will be part of the global operations squad that is responsible for monitoring, maintenance, optimization and improvement of our current production and dev/test systems. You will work with a variety of systems that are situated across on-premise and the Azure Cloud, and ensure that they are running smoothly and securely. You will also collaborate with other teams and stakeholders to identify and implement best practices and solutions for cloud management. Key Role Features • Monitor the performance, availability, security and compliance of our cloud-based systems and global network using various tools and dashboards and react to any alerts and alarms raised. • Perform routine and preventive maintenance tasks such as backups, patches, updates, and configuration changes. • Maintain, operate and support the HA on-premise Hyper-V infrastructure across the clusters. • Analyze and troubleshoot issues and incidents related to our cloud-based systems and escalate them as needed. • Optimize and improve our cloud-based systems by applying automation, scalability, resilience, and cost-efficiency principles. • Respond to escalation and tickets using established process and within SLAs. • Answer phone call-based escalations and priority calls that have been triaged to the Cloud Management Centre Operations queue. • Manage and track assets from a technical operation standpoint ensuring they are part of the monitoring platform, under consistent management, and can be reported on. • Ensure assets and resources in Azure follow the properly agreed process for policy controls and are tagged correctly for cost and performance reporting. Required Technology Experience 5 - 10 of Exp as Senior System administrator / On-Premises Windows Server Administrator. • Experience with Windows Server 2012/2016/2019, Active Directory, and virtualization technologies like Hyper-V / VMware. • Working experience on Hyper-V, Hyper-V clusters, SCVMM, SCCM, SCOM, understanding of clustered storage and thin provisioning storage concepts. • Communication: Excellent verbal and written communication skills to interact with team members and end-users. • Experience with enterprise grade backup and recovery tools. • Preferably, experience in cloud computing with Azure, including creation and maintenance of; virtual machines, storage, networking, security, databases, etc. • Familiar with infrastructure monitoring tools such as SCOM, Solarwinds, Azure Monitor • Experience with enterprise patching via SCCM or Qualys. • Knowledgeable in scripting languages such as PowerShell to automate tasks and actions where possible. Personal Skills • Communication: Excellent verbal and written communication skills to interact with team members and end-users. • Monitoring Tools: Proficiency with system monitoring and performance tools. • Problem-Solving: Strong proactive/ analytical skills to troubleshoot & resolve issues efficiently. • Attention to Detail: Precision in managing system configurations and documentation. • Time Management: Ability to prioritize tasks and manage time effectively. • Teamwork: Collaborative mindset to work well within a team environment. • Adaptability: Flexibility to adapt to new technologies and changing environments. Required Education • Bachelor's degree in computer science, engineering, or related field. • Relevant certifications such as MCSE, MCSA along with ITIL is preferred. • Azure certification such as AZ-104, AZ-303, AZ-400, etc. is a plus

Role & responsibilities SOC Analyst, L3 Support exp mandatory Preferred candidate profile

Dear Candidate, Were hiring a Cloud Systems Integrator to connect disparate systems and ensure seamless cloud-native integrations. Key Responsibilities: Integrate SaaS, legacy, and cloud systems. Build APIs, webhooks, and message queues. Ensure data consistency across platforms. Required Skills & Qualifications: Experience with REST, GraphQL, and messaging (Kafka/SQS). Proficiency in integration platforms (MuleSoft, Boomi, etc.). Cloud-first development experience. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

We are seeking an experienced Citrix Administrator with strong Azure Virtual Desktop (AVD) expertise to manage and support our Citrix XenDesktop environment and VMware infrastructure. Candidate will be responsible for the administration, troubleshooting, and support of various Citrix technologies, including XenApp, XenDesktop, Appsense, VMware, and Azure Virtual Desktop. This role will involve working closely with other IT teams, ensuring system availability, performance, and security, while providing L2/L3 support to end users. Citrix Environment Administration: VMware Infrastructure Support: Azure Virtual Desktop (AVD) Management: Security Compliance Mandatory skills Azure Desired/ Secondary skills Citrix Domain Cloud

Dear Candidate, We are hiring an Infrastructure Engineer to build and maintain resilient infrastructure systems. Ideal for engineers who thrive on automation, scalability, and high uptime. Key Responsibilities: Design, deploy, and manage server infrastructure (on-prem/cloud) Implement automation with tools like Terraform or Ansible Monitor infrastructure health and performance Ensure high availability, scalability, and disaster recovery Required Skills & Qualifications: Proficiency with Linux/Unix systems and scripting (Bash, Python) Experience with cloud platforms (AWS, Azure, GCP) Familiarity with networking, load balancing, and firewalls Bonus: Knowledge of containers (Docker, Kubernetes) Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Role & responsibilities Monitor the Server Room and ensure proper functioning of systems and operations. Handle time synchronization of production and QC (Quality Control) equipment. Perform maintenance and troubleshooting of IT-related equipment, including: Desktops, Laptops, Servers, Printers, and Scanners. Computer networks, attendance machines, and access control systems. Manage electronic data backups and ensure data security. Provide support for the validation of computer systems in QC and production environments. Act as a system administrator, offering: User account management support. Maintenance and troubleshooting of QC and production software/systems. Prepare and update Standard Operating Procedures (SOPs) for IT systems and processes. Conduct preventive maintenance activities for computer systems to ensure smooth functioning.

Position Summary: We are seeking highly accomplished IT Infra, Operation, ITSM Lead who can be the part of the GEDU IT Infra & Operation Team at GEDU Noida. The person should preferably have worked as Infra, Operation and Network support lead including Azure, Office365. He/she should be driven by business needs, should be a great user advocate, should have good communication skills and ability to inspire people at all levels to follow your customer intimacy. He/she can work with flexible sift according to different time zone based on organisation need. Responsible for co-developing the vision and strategy of the product by collaborating with Product Managers, product owners, architects, R&D leadership. He/she develops and communicates the strategic direction for the software teams. He/she collaborates with user experience team to define intuitive user experience to our users. He/she collaborates with R&D stakeholders to define the non-functional roadmap for the product. Duties and Responsibilities: Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs). Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes. Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation. Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems. Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity. Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner. Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness. Manage/Develop & Deliver all Software/Tool/ technology and IT Infra Projects as per business needs

Role & Responsibilities: Monitor the Server Room and ensure proper functioning of systems and operations. Handle time synchronization of production and QC (Quality Control) equipment. Perform maintenance and troubleshooting of IT-related equipment, including: Desktops, Laptops, Servers, Printers, and Scanners. Computer networks, attendance machines, and access control systems. Manage electronic data backups and ensure data security. Provide support for the validation of computer systems in QC and production environments. Act as a system administrator, offering: User account management support. Maintenance and troubleshooting of QC and production software/systems. Prepare and update Standard Operating Procedures (SOPs) for IT systems and processes. Conduct preventive maintenance activities for computer systems to ensure smooth functioning.

IT Support Engineer -Hyderabad - Work from office Address: Sy.Nos.101/2, Genome Valley Lalgadi Malakpet,Ranga Reddy District, Shameerpet, Telangana 500101 Job Description: Oversee IT infrastructure and support at Hyderabad facility ensuring the effective operation and maintenance of all IT systems and services. Provide technical support to end-users via service desk portal, email, phone, and in-person. Install, configure, and maintain desktop and laptop systems, printers, and other IT equipment. First level troubleshooting of software, hardware, and network issues and escalate as needed. Experience working on Dell servers and storage systems, Veeam Backup & Tape library, Fortinet Firewalls, Switches & APs, Service Now ticketing system etc. Perform routine maintenance and updates on systems to ensure security and performance. Assist with IT asset management, including inventory and lifecycle tracking. Maintain documentation of systems, procedures, and user support logs as per IT and regulatory requirements. Ensure security best practices and compliance with company policies. Provide support during system upgrades, migrations, and deployments. Preferred to have prior experience in working with Pharma/CRO/Life Science companies Any other IT Support jobs/tasks assigning by reporting manager/Supervisor. Skills and Qualifications: Bachelors degree in information technology, Computer Science, or IT related field. Minimum of 3-6 years of experience IT support. ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The High-Performance Computing Storage Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Storage Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers. Key Responsibilities Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills Required Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 5+ years of expert level experience managing storage infrastructure in high-performance computing environments including, file systems, storage appliances, and data workflows. Experience configuring, maintaining, and tuning Ceph clusters. Experience configuring, maintaining, and tuning distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS) Experience with InfiniBand networking preferred. 1+ years working with monitoring platforms; Elastic Observability is a bonus 1+ years working with an enterprise ITSM systemService Now is a bonus Familiarity with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) and their interaction with data storage systems. Understanding of data protection mechanisms, including data replication, backup strategies, and disaster recovery in HPC environments. Experience with containerization (Docker, Singularity) in an HPC context for data processing and application deployment. Solid working knowledge or Linux and scripting a plus. Experience with machine learning or data science workflows in HPC environments a plus. Managed Services or consulting experience is required. Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related Storage certifications are a bonus. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Job Scope: Systems Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. The position works closely with internal teams and is responsible for configuration and troubleshooting of Karix products. Candidates should be familiar with Ruby or Python, Ultimately, you will execute and automate operational processes fast, accurately, and securely. Job Location: Navi Mumbai (On-site) What You'd Do? Implement integrations requested by Internal teams / customers Provide Level 2 technical support and queries coming from Internal teams Build tools to reduce occurrences of errors and improve customer experience Perform root cause analysis for production errors Investigate and resolve technical issues, Deploy updates and fixes Develop scripts to automate visualization Design procedures for system troubleshooting and maintenance 24*7 support, should be flexible for shifts What You'd Have? Should have basic knowledge on ITIL Strong hands-on Linux Administration & troubleshooting, Scripting, VMware, Cron scheduling for backups, LVM, Basics on Java, C++, Ansible, Nginx, Apache, Tomcat Networking fundamentals (TCP/IP, LAN, WAN, VPN, routing) Basic knowledge on UAT-DC-DR environment, VAPT, SCD, SCR, SAN Storage Basic Knowledge on MySQL, Oracle, MongoDB, Redis, Backup & restore, Commvault Any other technical exposure to different technologies will be an advantage Installation of packages, patch management and upgrades Basic Understanding of Languages (Shell scripting, Python, Perl) Knowledge of best practices and IT operations in an always-up, always-available service.

Role & responsibilities Location: Pune Job Summary: Experience in handling IT Audits like PCI DSS, ISO, HIPPA Resolve problems reported by the end-user Define network policies and procedures and guidelines. Cloud Security and Cloud Monitoring. Job Description: JD for Server and Network administrator (Deputy Manager) Microsoft Active Directory in the enterprise, including creating bulk user accounts, deleting and modifying user accounts, setting up e-mail. FortiGate Firewall Management Ensure network security and connectivity Define network policies and procedures and guidelines. Perform routine network startup and shutdown procedures, and maintain control records Hands-on experience in networking, routing, and switching Re-installation of Windows Servers in the event of system crash/failures Periodic health check of the systems, troubleshooting problems, analyzing and implementing rectification measures Implementation and maintenance of standard operating procedures for maintenance of the infrastructure Resolve problems reported by the end-user. VLANs, TCP/IP, DHCP, DNS Experience in handling IT Audits like PCI DSS, ISO, HIPPA Managing Antivirus in an enterprise like Trend Micro Support and administer third-party applications Microsoft SQL knowledge Compile monthly reports for the IT Manager Execute duties in accordance with ITIL framework guidelines Log calls with external providers where and when necessary Make recommendations to the IT Manager on budget items Make recommendations to the IT Manager for improving systems and processes Stay abreast of latest technology and work with IT Manager on potential upgrades Perform and support other tasks as identified by the Technology Manager In depth understanding of technology systems in the enterprise Virtual clustering and troubleshooting experience with Hyper-V and VMware Excellent business continuity and disaster recovery methodologies and practice PowerShell scripts and commands to automate certain tasks and to change settings in bulk managing Preferred candidate profile

As a Legacy ERP IT Delivery Lead, you will be responsible for overseeing the transformation of various ERP systems from legacy platforms to modern solutions such as Oracle Fusion ERP. This position plays a critical role in the execution of comprehensive ERP migration projects while ensuring alignment with business objectives and technical requirements. What you will do Lead the planning and execution of ERP migration projects, ensuring they adhere to defined roadmaps and project plans. Collaborate with stakeholders including Business Partners, Project Managers, and Solution Architects to design solutions that meet functional and technical specifications. Manage delivery resources, both internal and external, to achieve successful project outcomes. Utilize methodologies such as waterfall and agile to drive project progress and maintain alignment across teams. Establish governance structures to ensure compliance with technical standards and best practices throughout the project lifecycle. Facilitate communication across various teams to resolve conflicts and overcome obstacles, ensuring focus on project goals in a matrix environment. Support knowledge transfer to application and infrastructure support teams to enhance operational efficiency post-implementation. Qualifications Bachelor s degree in Computer Science, Information Systems, or a related field. 15+ years of experience in IT, with a strong background in ERP system delivery, particularly in legacy to cloud migrations. Proven experience leading complex ERP projects, including the management of cross-functional teams. Extensive knowledge of Oracle Fusion and related ERP systems. Excellent communication skills, capable of presenting complex technical information to diverse audiences. Strong problem-solving abilities and a proactive approach to challenges.

Storage & SAN Management: Design, configure, deploy, and maintain Hitachi SAN storage systems. Implement storage zoning, LUN provisioning , volume management, and multipathing. Monitor storage performance, manage capacity planning, and optimize utilization. Ensure integration and compatibility with other storage platforms, including NetApp . Administer Veritas backup solutions, ensuring data availability, integrity, and security. Configure and manage Brocade SAN switches , including ISL setup and zoning . Maintain strong expertise in SAN protocols such as Fibre Channel (FC), iSCSI, SMB , and multipath configurations . Infrastructure Support: Conduct routine maintenance, patching, and upgrades on SAN and NAS systems. Troubleshoot and resolve complex storage issues related to performance, connectivity, and data access. Collaborate with IT teams (server, virtualization, database) to ensure storage alignment with business requirements. Develop and support Disaster Recovery (DR) and Business Continuity strategies. Documentation & Reporting: Create and maintain detailed documentation for all storage architectures, configurations, and operational procedures. Generate regular reports on storage performance, capacity, and trends. Provide clear, actionable recommendations for storage optimization, upgrades, and future planning. Facilitate smooth handovers to operational teams with complete knowledge transfer and documentation. Required Skills Hitachi Storage Management, SAN

Key Responsibilities: 1. IT Support & Troubleshooting Provide first-level support for hardware, software, network, and printer issues. Troubleshoot and resolve user queries related to desktops, laptops, and email access. Coordinate with senior engineers for escalation and resolution of complex issues. 2. Network & Infrastructure Support Assist in the configuration and monitoring of routers, switches, and access points. Support LAN/WAN connectivity and basic network health checks. Help maintain network cabling and patching in server/network rooms. 3. System Administration Assist in user creation, password resets, and group assignments in Active Directory. Support operating system installation, patching, and application deployments. Monitor antivirus (e.g., Seqrite) status and update logs across endpoints. 4. Asset & Inventory Management Maintain records of IT hardware and software assets. Coordinate installation, movement, or replacement of IT equipment. 5. Documentation Maintain logs of issues, resolutions, and daily activities. Document basic SOPs and FAQs for internal use. Required Skills: Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting. Familiarity with Active Directory, IP addressing, and endpoint security tools. Understanding of LAN, WAN, DHCP, DNS, and Wi-Fi configuration is a plus. Good communication and problem-solving abilities.

As an Enterprise & Strategic Brand Sales Specialist (BSS), you’ll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM’s industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority. The BSS role will own the total TLS portfolio at a set of accounts within the financial services market and be expected to identify, own and close transactions. The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles. Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective. Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR’s are naturally expected in the role. Required education Bachelor's Degree Required technical and professional expertise High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products. Exposure and Experience with Expert Care and Premium TLS Offerings. Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI. Technical Sales Experience – Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market. Organizational Skills is a must. Preferred technical and professional experience Cross-Platform SME-Level Skills – In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership. Software and Hardware Integration Knowledge – Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA) Infrastructure Support and Premium Services – Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients. Technical Sales and Solution Consulting – Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings Selling Expertise – Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels.