1339 Infrastructure Management Jobs - Page 12

Skill required: Tech for Operations - Automation Anywhere Designation: App Automation Eng Analyst Qualifications: BE Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationAutomate any process end-to-end with cognitive software robots using the robotic process automation software, Automation Anywhere Enterprise. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipAgility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE

We are seeking a highly skilled and passionate GKE Platform Engineering Manager to join our growing team. This role is ideal for someone with deep experience in managing Google Kubernetes Engine (GKE) platforms at scale, particularly with enterprise-level workloads on Google Cloud Platform (GCP). As part of a dynamic team, you will design, develop, and optimize Kubernetes-based solutions, using tools like GitHub Actions, ACM, KCC, and workload identity to provide high-quality platform services to developers. You will drive CI/CD pipelines across multiple lifecycle stages, manage GKE environments at scale, and enhance the developer experience on the platform. You should have a strong mindset for developer experience, focused on creating reliable, scalable, and efficient infrastructure to support developer needs. This is a fast-paced environment where collaboration across teams is key to delivering impactful results. Experience: 8+ years of overall experience in cloud platform engineering, infrastructure management, and enterprise-scale operations. 5+ years of hands-on experience with Google Cloud Platform (GCP) , including designing, deploying, and managing cloud infrastructure and services. 5+ years of experience specifically with Google Kubernetes Engine (GKE) , managing large-scale, production-grade clusters in enterprise environments. Experience with deploying, scaling, and maintaining GKE clusters in production environments. Hands-on experience with CI/CD practices and automation tools like GitHub Actions. Proven track record of building and managing GKE platforms in a fast-paced, dynamic environment. Experience developing custom Kubernetes operators and controllers for managing complex workloads. Deep Troubleshooting Knowledge: Strong ability to troubleshoot complex platform issues, with expertise in diagnosing problems across the entire GKE stack. Technical Skills: Must Have: Google Cloud Platform (GCP): Extensive hands-on experience with GCP, particularly Kubernetes Engine (GKE), Cloud Storage, Cloud Pub/Sub, Cloud Logging, and Cloud Monitoring. Kubernetes (GKE) at Scale: Expertise in managing large-scale GKE clusters, including security configurations, networking, and workload management. CI/CD Automation: Strong experience with CI/CD pipeline automation tools, particularly GitHub Actions , for building, testing, and deploying applications. Kubernetes Operators & Controllers: Ability to develop custom Kubernetes operators and controllers to automate and manage applications on GKE. Workload Identity & Security: Solid understanding of Kubernetes workload identity and access management (IAM) best practices, including integration with GCP Identity and Google Cloud IAM. Anthos & ACM: Hands-on experience with Anthos Config Management (ACM) and Kubernetes Cluster Config (KCC) to manage and govern GKE clusters and workloads at scale. Infrastructure as Code (IaC): Experience with tools like Terraform to manage GKE infrastructure and cloud resources. Helm & Kustomize: Experience in using Helm and Kustomize for packaging, deploying, and managing Kubernetes resources efficiently. Ability to create reusable and scalable Kubernetes deployment templates. Observability & Logging Tools: Experience with observability tools such as Prometheus , Dynatrace , and Splunk to monitor and log GKE performance, providing developers with actionable insights for troubleshooting. Nice to Have: Zero Trust Security Model: Strong understanding of implementing and maintaining security in a Zero Trust model for GKE, including workload authentication, identity management, and network security. Ingress Patterns: Experience with designing and managing multi-cluster and multi-regional ingress in Kubernetes to ensure fault tolerance, traffic management, and high availability. Familiarity with Open Policy Agent (OPA) for policy enforcement in Kubernetes environments. Education & Certification: Bachelor s degree in Computer Science, Engineering, or a related field. Relevant GCP certifications, such as Google Cloud Certified Professional Cloud Architect or Google Cloud Certified Professional Cloud Developer . Soft Skills: Collaboration: Strong ability to work with cross-functional teams to ensure platform solutions meet development and operational needs. Problem-Solving: Excellent problem-solving skills with a focus on troubleshooting and performance optimization. Communication: Strong written and verbal communication skills, able to communicate effectively with both technical and non-technical teams. Initiative & Ownership: Ability to take ownership of platform projects, driving them from conception to deployment with minimal supervision. Adaptability: Willingness to learn new technologies and adjust to evolving business needs. GKE Platform Management at Scale: Manage and optimize large-scale GKE environments in a multi-cloud and hybrid-cloud context, ensuring the platform is highly available, scalable, and secure. CI/CD Pipeline Development: Build and maintain CI/CD pipelines using tools like GitHub Actions to automate deployment workflows across the GKE platform. Ensure smooth integration and delivery of services throughout their lifecycle. Enterprise GKE Management: Leverage advanced features of GKE such as ACM (Anthos Config Management) and KCC (Kubernetes Cluster Config) to manage GKE clusters efficiently at the enterprise scale. Workload Identity & Security: Implement workload identity and security best practices to ensure secure access and management of GKE workloads. Custom Operators & Controllers: Develop custom operators and controllers for GKE, automating the deployment and management of custom services to enhance the developer experience on the platform. Developer Experience Focus: Maintain a developer-first mindset to create an intuitive, reliable, and easy-to-use platform for developers. Collaborate with development teams to ensure seamless integration with the GKE platform. GKE Deployment Pipelines: Provide guidelines and best practices for GKE deployment pipelines, leveraging tools like Kustomize and Helm to manage and deploy GKE configurations effectively. Ensure pipelines are optimized for scalability, security, and repeatability. Zero Trust Model: Ensure GKE clusters operate effectively within a Zero Trust security model. Maintain a strong understanding of the principles of Zero Trust security, including identity and access management, network segmentation, and workload authentication. Ingress Patterns: Design and manage multi-cluster and multi-regional ingress patterns to ensure seamless traffic management and high availability across geographically distributed Kubernetes clusters. Deep Troubleshooting & Support: Provide deep troubleshooting knowledge and support to help developers pinpoint issues across the GKE platform, focusing on debugging complex Kubernetes issues, application failures, and performance bottlenecks. Utilize diagnostic tools and debugging techniques to resolve critical platform-related issues. Observability & Logging Tools: Implement and maintain observability across GKE clusters, using monitoring, logging, and alerting tools like Prometheus , Dynatrace , and Splunk . Ensure proper logging and metrics are in place to enable developers to effectively monitor and diagnose issues within their applications. Platform Automation & Integration: Automate platform management tasks, such as scaling, upgrading, and patching, using tools like Terraform, Helm, and GKE APIs. Continuous Improvement & Learning: Stay up-to-date with the latest trends and advancements in Kubernetes, GKE, and Google Cloud services to continuously improve platform capabilities.

We are seeking a highly skilled and passionate GKE Platform Engineering Manager to join our growing team. This role is ideal for someone with deep experience in managing Google Kubernetes Engine (GKE) platforms at scale, particularly with enterprise-level workloads on Google Cloud Platform (GCP). As part of a dynamic team, you will design, develop, and optimize Kubernetes-based solutions, using tools like GitHub Actions, ACM, KCC, and workload identity to provide high-quality platform services to developers. You will drive CI/CD pipelines across multiple lifecycle stages, manage GKE environments at scale, and enhance the developer experience on the platform. You should have a strong mindset for developer experience, focused on creating reliable, scalable, and efficient infrastructure to support developer needs. This is a fast-paced environment where collaboration across teams is key to delivering impactful results. Experience: 8+ years of overall experience in cloud platform engineering, infrastructure management, and enterprise-scale operations. 5+ years of hands-on experience with Google Cloud Platform (GCP) , including designing, deploying, and managing cloud infrastructure and services. 5+ years of experience specifically with Google Kubernetes Engine (GKE) , managing large-scale, production-grade clusters in enterprise environments. Experience with deploying, scaling, and maintaining GKE clusters in production environments. Hands-on experience with CI/CD practices and automation tools like GitHub Actions. Proven track record of building and managing GKE platforms in a fast-paced, dynamic environment. Experience developing custom Kubernetes operators and controllers for managing complex workloads. Deep Troubleshooting Knowledge: Strong ability to troubleshoot complex platform issues, with expertise in diagnosing problems across the entire GKE stack. Technical Skills: Must Have: Google Cloud Platform (GCP): Extensive hands-on experience with GCP, particularly Kubernetes Engine (GKE), Cloud Storage, Cloud Pub/Sub, Cloud Logging, and Cloud Monitoring. Kubernetes (GKE) at Scale: Expertise in managing large-scale GKE clusters, including security configurations, networking, and workload management. CI/CD Automation: Strong experience with CI/CD pipeline automation tools, particularly GitHub Actions , for building, testing, and deploying applications. Kubernetes Operators & Controllers: Ability to develop custom Kubernetes operators and controllers to automate and manage applications on GKE. Workload Identity & Security: Solid understanding of Kubernetes workload identity and access management (IAM) best practices, including integration with GCP Identity and Google Cloud IAM. Anthos & ACM: Hands-on experience with Anthos Config Management (ACM) and Kubernetes Cluster Config (KCC) to manage and govern GKE clusters and workloads at scale. Infrastructure as Code (IaC): Experience with tools like Terraform to manage GKE infrastructure and cloud resources. Helm & Kustomize: Experience in using Helm and Kustomize for packaging, deploying, and managing Kubernetes resources efficiently. Ability to create reusable and scalable Kubernetes deployment templates. Observability & Logging Tools: Experience with observability tools such as Prometheus , Dynatrace , and Splunk to monitor and log GKE performance, providing developers with actionable insights for troubleshooting. Nice to Have: Zero Trust Security Model: Strong understanding of implementing and maintaining security in a Zero Trust model for GKE, including workload authentication, identity management, and network security. Ingress Patterns: Experience with designing and managing multi-cluster and multi-regional ingress in Kubernetes to ensure fault tolerance, traffic management, and high availability. Familiarity with Open Policy Agent (OPA) for policy enforcement in Kubernetes environments. Education & Certification: Bachelor s degree in Computer Science, Engineering, or a related field. Relevant GCP certifications, such as Google Cloud Certified Professional Cloud Architect or Google Cloud Certified Professional Cloud Developer . Soft Skills: Collaboration: Strong ability to work with cross-functional teams to ensure platform solutions meet development and operational needs. Problem-Solving: Excellent problem-solving skills with a focus on troubleshooting and performance optimization. Communication: Strong written and verbal communication skills, able to communicate effectively with both technical and non-technical teams. Initiative & Ownership: Ability to take ownership of platform projects, driving them from conception to deployment with minimal supervision. Adaptability: Willingness to learn new technologies and adjust to evolving business needs. GKE Platform Management at Scale: Manage and optimize large-scale GKE environments in a multi-cloud and hybrid-cloud context, ensuring the platform is highly available, scalable, and secure. CI/CD Pipeline Development: Build and maintain CI/CD pipelines using tools like GitHub Actions to automate deployment workflows across the GKE platform. Ensure smooth integration and delivery of services throughout their lifecycle. Enterprise GKE Management: Leverage advanced features of GKE such as ACM (Anthos Config Management) and KCC (Kubernetes Cluster Config) to manage GKE clusters efficiently at the enterprise scale. Workload Identity & Security: Implement workload identity and security best practices to ensure secure access and management of GKE workloads. Custom Operators & Controllers: Develop custom operators and controllers for GKE, automating the deployment and management of custom services to enhance the developer experience on the platform. Developer Experience Focus: Maintain a developer-first mindset to create an intuitive, reliable, and easy-to-use platform for developers. Collaborate with development teams to ensure seamless integration with the GKE platform. GKE Deployment Pipelines: Provide guidelines and best practices for GKE deployment pipelines, leveraging tools like Kustomize and Helm to manage and deploy GKE configurations effectively. Ensure pipelines are optimized for scalability, security, and repeatability. Zero Trust Model: Ensure GKE clusters operate effectively within a Zero Trust security model. Maintain a strong understanding of the principles of Zero Trust security, including identity and access management, network segmentation, and workload authentication. Ingress Patterns: Design and manage multi-cluster and multi-regional ingress patterns to ensure seamless traffic management and high availability across geographically distributed Kubernetes clusters. Deep Troubleshooting & Support: Provide deep troubleshooting knowledge and support to help developers pinpoint issues across the GKE platform, focusing on debugging complex Kubernetes issues, application failures, and performance bottlenecks. Utilize diagnostic tools and debugging techniques to resolve critical platform-related issues. Observability & Logging Tools: Implement and maintain observability across GKE clusters, using monitoring, logging, and alerting tools like Prometheus , Dynatrace , and Splunk . Ensure proper logging and metrics are in place to enable developers to effectively monitor and diagnose issues within their applications. Platform Automation & Integration: Automate platform management tasks, such as scaling, upgrading, and patching, using tools like Terraform, Helm, and GKE APIs. Continuous Improvement & Learning: Stay up-to-date with the latest trends and advancements in Kubernetes, GKE, and Google Cloud services to continuously improve platform capabilities.

Position Purpose The main activities of the Senior Analyst Network and Data Center is to select/build/ manage Datacenters and operate Datacentre services, Datacentre being the centre of IT Services to deliver IT solutions to the Business, timely delivery of services is critical to success of BNP Business. Deliver remote network management services across different domains of network. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies, Telecom and Datacenter domain team is responsible for all Network, Telecom and Datacenters services across the INDIA He will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Infrastructure Operations Datacentre Infrastructure Management Standardize IN Datacentre Services across all facilities. Review and revise of all policies and procedures being used in IN Datacentre Management Support/contribute for all audits related to Datacentre Contribute for Dashboard reporting Availability and Capacity Management Network Incident troubleshooting and escalation to L3 BAU support operations Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes. Coordinates with onshore teams; interface with vendors and partners for issue resolution. Networks obsolesce and Tech refresh Vulnerability Management and finding remediation SLA adherence and Dashboard reporting Proposes solution alternatives, provide impact analysis for any technical changes. Translates high level objectives into low level work modules and tasks. Performs requirements gathering and design ITIL and Change Management experience Competencies (Technical / Behavioral) 5 to 8 years of work experience required, minimum 4 years of relevant work experience required large enterprise networks Able to demonstrate the ability to undertake the above responsibilities Has expert knowledge of various Datacenter facilities (UPS, Generator, Fire Suppression, CCTV, CRAC) and Services Has knowledge of regulatory requirements related to Datacenters in INDIA region Has experience in managing multicultural technical staff to deliver various Datacenter services Good knowledge and understanding of Datacenter Market in INDIA Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks and Network Products - Routers, Switches, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) Troubleshooting skills to identify faults and ensure timely repairs. Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS. Fluent in English to work with the global and regional teams Excellent written and verbal communication skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Demonstrate a positive, diverse and inclusive attitude that fosters excellent service and Business satisfaction Excellent organizational skills Expert knowledge of ITIL disciplines Good team and relationship builder with excellent communication skills at all levels Excellent documentation skills Specific Qualifications (if required) B.E or Equivalent CCNA (Routing & Switching) ITIL V3 Foundation desirable CDCP Fluency in English Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required) Ability to engage customers independently for ongoing incidents; high level of ownership and initiative needed; needs to work independently with minimal or no supervision Excellent written, oral and presentation skills. Should be able to articulate technical concepts in documentation.

This role involves to develop and implement innovative architecture and software for large-scale storage and backup services, ensuring continuous availability, performance, and self-service for all key services supporting our AI/ML, Software and engineering teams. This position offers a rare chance to contribute to revenue-driving initiatives and the foundation of our engineering services. What youll be doing: Develop and manage enterprise-scale platforms that unify storage infrastructure and services, integrating enterprise appliances, networks, and open-source technologies. Develop and scale REST APIs in Python/Go, enabling thousands of engineers to seamlessly run on-demand storage workflows. Automate storage operations provisioning, monitoring, metrics, telemetry, and solving ensuring high reliability and performance. Integrate intelligent observability and tracing into workflows to improve accuracy, reduce latency, and optimize efficiency across infrastructure services. Implement agentic workflows that empower self-healing, proactive remediation, and automation to decrease operational overhead. Build proof-of-concept integrations between infrastructure services and emerging agentic AI frameworks, laying the foundation for intelligent infrastructure platforms. Document practices and procedures, evaluate new technologies, and drive adoption of next-gen automation in enterprise storage services. What we need to see: BS in Computer Science (or equivalent experience) with 12+ years of relevant experience, MS with 10+ years, or Ph.D. with 8+ years. Extensive expertise building large-scale, multi-threaded, distributed backend systems. Experience designing and building RESTful APIs using Python or Go. Familiarity with containerization & orchestration (Docker, Kubernetes). Exposure to cloud platforms (AWS, Azure, GCP). Experience with telemetry stacks (Prometheus, Grafana, Alert manager, ELK/Kibana). Ability to collaborate across teams and communicate technical solutions effectively. Growth mindset to quickly adopt new frameworks in observability, AI automation, and infrastructure management.

We are seeking a motivated Azure Infrastructure Engineer with 1 3 years of hands-on experience in managing and supporting Microsoft Azure cloud environments. The ideal candidate will have a strong understanding of Azure IaaS services, networking, and Windows server administration, along with a passion for learning and growing in cloud infrastructure management. Key Responsibilities Support and manage Azure cloud environments, including virtual machines, storage, and networking. Assist in the setup, configuration, and troubleshooting of Azure IaaS resources. Monitor and maintain system performance, availability, and security. Provide support for Windows Server environments and Active Directory management. Work with the team to implement Azure best practices for cost optimization, security, and scalability. Collaborate with cross-functional teams to resolve infrastructure issues. Assist in backup, disaster recovery, and failover processes in Azure. Required Skills & Qualifications 1 3 years of experience in Azure cloud infrastructure management. Basic knowledge of Azure networking (VPNs, VNet, firewall rules). Experience with Windows Server administration and Active Directory. Familiarity with Azure monitoring and troubleshooting tools. Strong problem-solving and analytical skills. Good communication and teamwork skills. Good to Have (Preferred Skills) Exposure to scripting with PowerShell. Experience with Azure Backup and Site Recovery. Understanding of Azure security and compliance features. Microsoft Azure Fundamentals (AZ-900) or other relevant certifications.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : DevOps Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the development process. Your role will be pivotal in driving innovation and efficiency within the application development lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps.- Experience with continuous integration and continuous deployment practices.- Strong understanding of cloud services and infrastructure management.- Familiarity with containerization technologies such as Docker and Kubernetes.- Ability to automate processes and improve system reliability. Additional Information:- The candidate should have minimum 5 years of experience in DevOps.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Service Delivery Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to effectively manage expectations, issues, and outcomes. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Job Summary :We are seeking an experienced and proactive IT Manager / IT Administrator to oversee and manage the complete IT infrastructure and application environment. This individual will play a critical role in ensuring the continuity, integration, security, and performance of IT systemsincluding SAP, Document Management System (DMS), Sales Force Automation (SFA) tools, networks, and servers.The ideal candidate will have 710 years of relevant experience and a strong understanding of enterprise applications, IT governance, infrastructure management, and team coordination.Key Responsibilities:IT Governance & Management:Take full ownership and accountability of IT operations for the company.Develop and implement IT policies, processes, and best practices aligned with corporate standards.Coordinate IT planning and integration with the parent company.Act as the single point of contact for all IT matters across business units.Application Management:Oversee the performance, support, and updates of business-critical applications like SAP ERP, DMS, SFA, CRM, and other enterprise tools.Coordinate with business stakeholders and vendors to ensure seamless functioning and alignment with business needs.Manage user access, permissions, and system configurations for business applications.Infrastructure & Network Management:Manage and maintain IT infrastructure including servers, networks (LAN/WAN), storage systems, firewalls, VPN, and communication systems.Plan and supervise preventive and corrective maintenance of hardware and software systems.Ensure high availability and performance of all critical IT services.Security & Compliance:Implement cybersecurity practices to protect company data, systems, and networks.Ensure compliance with internal audit standards, data privacy regulations, and IT policies.Manage backup, disaster recovery, and business continuity plans.Team Leadership & Vendor Management:Supervise and guide IT support staff and third-party service providers.Coordinate with external vendors for AMC, support contracts, and licensing.Provide end-user training and support across functions.IT Budgeting & Reporting:Prepare and manage IT budgets, track IT spending, and optimize cost-efficiency.Provide regular reports on IT performance, risks, project status, and opportunities to management.Key Requirements:Education:Bachelors Degree in IT, Computer Science, or related technical field.Experience:Minimum 710 years in IT administration or IT management role. Educational Qualification:Bachelors degree in computer science, Information Technology, or a related technical disciplineStrong hands-on experience with:oSAP ERP (ECC or S/4HANA) or similar enterprise systemsoDMS (Document Management Systems)oSFA toolsoNetwork Administration, Windows/Linux servers, backupsoCloud platforms and ITSM tools (a plus)Solid understanding of cybersecurity practices and IT compliance standards.Experience managing IT teams and third-party service providers.Excellent troubleshooting, project coordination, and communication skills.Ability to work independently, take initiative, and lead during transitional phases.Preferred Certifications (Optional but Advantageous):ITIL Foundation / PMPLocation:MumbaiReports To:Head of IT & Finance Controller Qualification 15 years full time education

Position Overview: As a DevOps Engineer, you will be instrumental in optimizing the development and deployment processes, fostering collaboration between development and operations teams, and ensuring the reliability and scalability of our systems. Your role involves implementing best practices, automation, and continuous integration/continuous delivery (CI/CD) pipelines to enhance the efficiency of software development and deployment. Key Responsibilities: Infrastructure Automation Continuous Integration/Continuous Delivery (CI/CD) Collaboration and Communication Monitoring and Logging Security Practices Version Control Environment Management Scripting and Automation. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience in a DevOps or similar role, with a focus on automation and infrastructure management. Proficiency in scripting and automation tools. Experience with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Familiarity with cloud platforms (e.g., AWS, Azure, GCP). Mandatory Key Skills Infrastructure Automation,Azure,Docker,GCP,CI/CD,AWS,infrastructure management,Kubernetes,DevOps.

This role provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career. Many of the job responsibilities required of a Managed IT Services Consultant are directly related to providing superior support for client technology environments. Examples of assignments include: Capturing client requirements Infrastructure operations and management Adopting and learning new technologies Performing Enterprise Administration and Engineering tasks Providing onsite and remote support Troubleshooting business application issues As a Managed IT Services Consultant, you will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our Technology Consulting Practices, including: Consulting process, tools and methodologies Referenced architecture design and best practices Engaging with clients and developing their IT initiatives Qualifications Degree or Certification in IT related field 3-5 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and basic networking Experience in large, complex environments with multiple locations Familiar with standard IT practices and policies Familiar with IT service management tools and processes (helpdesk, ticketing, etc.) Eagerness to contribute Preferred qualifications Excellent written and verbal communication, problem solving and analytical skills Strong judgment, issues management, and problem analysis techniques Strong presentation, facilitation, time management, and prioritization skills Proven ability to work both independently and as a part of a team Demonstrated ability to balance priorities

In Depth Knowledge on Active Directory Design and Implementation Good Understanding of AD FSMO roles , DNS and Group Policies Understanding in Active Directory security concepts In-depth knowledge on Entra ID Knowledge on conditional access policies, application management in Entra ID Understanding of Identify & Access Management concepts (IAM) Expertise in Windows Server Administration Hyper V virtualization management Powershell & Oher scripting knowledge Additional Skills:- • Knowledge on monitoring and backup solutions • Knowledge of the System Center components • Basic knowledge in Networking Concepts • University Graduate degree (mandatory) • 4-6 years experience in Windows administration/Hyper V management/AD Infrastructure management/ System Administration / Entra ID management • Prior experience in managing Incidents and Service Requests in an IT infrastructure environment. • Being part of multiple national and international projects teams requiring adaptation to the infrastructure • Confident to interact with the IT Managers, Service Desks and Service Providers in the Region • Excellent command over written and spoken English (mandatory) • Sound MS Office knowledge

Primary Responsibilities: Design, develop, and maintain automation pipelines to support server and infrastructure migrations Collaborate with stakeholders to assess current environments and define migration strategies Execute end-to-end migration plans with minimal downtime and risk Develop and maintain CI/CD pipelines using Jenkins and GitHub Actions Build and manage APIs and automation scripts using Python Support cloud migration initiatives and infrastructure provisioning Evaluate and integrate new tools and technologies to enhance operational efficiency Maintain documentation and provide knowledge transfer to internal teams Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Qualifications - Required Qualifications: Bachelor's degree with proven experience in data center or server migration projects Hands-on experience with CI or CD tools such as Jenkins and GitHub Actions Familiarity with OpenShift or other container orchestration platforms Solid proficiency in Python scripting and API development Proficient in using GitHub for version control and collaboration Proven excellent problem-solving and communication skills Preferred Qualifications Cloud certifications (Azure, GCP, or AWS) Experience with PowerShell or Shell scripting Experience working in regulated or enterprise-scale environments Knowledge of Infrastructure as Code (IaC) tools like Terraform

This is for a Major Incident Manager Role : Below are the basic checks Leadership & Communication , Analytical Thinking, Technical Knowledge . Time Management , Root Cause Analysis (RCA). Stakeholder Management : Process Adherence : Continual Improvement : Understand SLA/KPI Problem Management PR | Planning Forecasting. CMDB Configuration. ITIL Foundation Certification \\ Scrum Master would be an advantage. Search Criteria to get profiles from Job portal : - Major Incident Manager (MIM)/Incident management/ Project Management / ITIL / ITSM /Stakeholder Management/SLA/KPI /Problem Management/Service Now or BMC, whatever ITSM tools / Infrastructure Management/IT Service Manager Detailed description: - Leadership & Communication : Ability to lead cross-functional teams during high-pressure situations. Communicate findings and resolutions to stakeholders and affected users Analytical Thinking : Quickly assess and prioritize incidents. Technical Knowledge : Understanding of IT infrastructure, applications, and monitoring tools. Time Management The role of the incident manager is to coordinate the response to an incident and ensure that it is resolved in a timely and effective manner. Root Cause Analysis (RCA). 5 Whys. Ensure the root cause is resolved or mitigated Stakeholder Management : Communicate effectively with internal and external stakeholders. Process Adherence : Familiarity with incident management frameworks like ITIL. Continual Improvement : Apply design thinking to improve stakeholder experience and incident Understand SLA/KPI Trying to create or review SLA/KPI metrics for a project or team. Problem Management PR - Problem Management involves both reactive and proactive approaches Planning Forecasting. CMDB Configuration. Hands-on experience on Major incident scenarios. Use ITSM tools and incident dashboards, communication platforms, and escalation matrices. Conduct post-incident reviews to identify improvement areas.

Job Description BASIC FUNCTION Wolters Kluwer is seeking a motivated and talented Senior Enterprise Software Engineer to join our dynamic team. This is an exciting opportunity for an individual with hands-on experience in a mature software engineering and a DevSecOps environment to further develop their skills and make a meaningful impact within a forward-thinking organization. As a Engineer, you will play a crucial role in supporting our engineering team, contributing to the development, maintenance, and enhancement of our enterprise cloud platform. In this role, you will be responsible for working closely with various stakeholders, including our experienced engineering team, Cloud Operations, Security, Compliance, and other key partners. Your primary focus will be on engineering practices to streamline our software development processes, enhance efficiency, and ensure the reliability and scalability of our cloud platform. You will gain hands-on experience with a variety of DevSecOps tools and application and platform technologies, helping to build and maintain our continuous integration and delivery pipelines, infrastructure as code, and automated deployment processes. You will be involved in a wide range of tasks, including application and platform automation, infrastructure management, monitoring, and performance optimization. Your foundational understanding of application and platform engineering concepts, practices, and tools will be critical as you contribute to the implementation of best practices and the optimization of our platform workflows. You will have the opportunity to learn from and collaborate with seasoned professionals, gaining valuable insights and experience that will help you grow in your career. As an Senior Engineer, you will be expected to actively participate in the design, development, and deployment of our cloud platform solutions. You will work on projects that require a keen attention to detail and a strong commitment to quality. Your ability to collaborate effectively with team members and communicate clearly will be essential in ensuring the successful delivery of our application and platform solutions. This position offers a fantastic opportunity for growth and career development within a supportive and innovative environment. You will have the chance to work with state-of-the-art technologies, be part of a collaborative and high-performing team and make a significant impact on our organization s success. If you are passionate about engineering and eager to take your career to the next level, we encourage you to apply and join our team at Wolters Kluwer. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and maintain scalable and reliable applications or enterprise software systems. Support architecture for complex applications ensuring they meet business requirements. Ensure systems deliver to meet resilience requirements Implement best practices in coding and software development. Perform the deployment, monitoring, and maintenance of platforms. Ensure platform reliability, scalability, and performance. Manage cloud infrastructure and services (e.g., AWS, Azure, Google Cloud). Work closely with cross-functional teams (developers, operations, QA, etc.). Communicate technical concepts to non-technical stakeholders. Collaborate with other engineers to ensure seamless integration and functionality. Manage Continuous Integration and Continuous Deployment (CI/CD) pipelines. Develop scripts and tools to improve operational efficiency. Ensure software and platforms comply with security standards and regulations. Implement security best practices and conduct regular security assessments. Adhere to access controls and protect sensitive data. Document processes, procedures, and infrastructure setups. Stay up to date with emerging technologies and industry trends. Continuously improve systems, processes, and methodologies. Participate in project planning and execution. Ensure projects are completed on time and within budget. Understand customer requirements and translate them into technical solutions. Engage with stakeholders to gather feedback and refine requirements. Ensure customer satisfaction through reliable and high-quality deliverables. Explore generative AI technologies to enhance software capabilities. Deploy AI models for automated content generation and predictive analytics. OTHER DUTIES Performs other duties as assigned by management JOB QUALIFICATIONS & EXPERIENCE Requirements: Bachelor s degree in computer science, Information Systems, or a related field Knowledge of AI and Generative AI technologies Minimum of 2 years of hands-on experience in application / platform engineering or software engineering role. Proficiency in scripting languages (e.g., Bash, Python) for automation tasks and infrastructure management. Working knowledge of programming frameworks (e.g., .NET, JAVA) and application development. Working experience with Terraform for infrastructure as code (IaC) management, including writing and maintaining modules. Experience with CI/CD tools and practices (e.g., Azure DevOps, Jenkins, GitLab CI, GitHub Actions), including creating and managing pipelines. Experience with cloud platforms (e.g., AWS, Azure, GCP), including designing and implementing cloud services and architectures. Strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced, evolving environment, ensuring platform reliability and scalability. Thought Leadership and Soft skills: Excellent communication and collaboration skills, with a willingness to learn and contribute to team success. TRAVEL REQUIREMENTS Minimal domestic travel requirements PHYSICAL DEMANDS Normal professional office environment.

. As a DevSecOps Senior Engineer, you will be expected to actively participate in the design, development, and deployment of our cloud platform solutions. You will work on projects that require a keen attention to detail and a strong commitment to quality. Your ability to collaborate effectively with team members and communicate clearly will be essential in ensuring the successful delivery of our application and platform solutions. This position offers a fantastic opportunity for growth and career development within a supportive and innovative environment. You will have the chance to work with state-of-the-art technologies, be part of a collaborative and high-performing team and make a significant impact on our organization s success. If you are passionate about engineering and eager to take your career to the next level, we encourage you to apply and join our team at Wolters Kluwer. ESSENTIAL DUTIES AND RESPONSIBILITIES Support architecture for complex applications ensuring they meet business requirements. Implement best practices in coding with support of AI Perform the deployment, monitoring, and maintenance of platforms. Conduct work activities using SRE principles, such as resilience, metrics, capacity planning, toil, Incident management and security Manage cloud infrastructure and services (e.g., AWS and Azure). Collaborate with cross-functional teams (developers, operations, QA, etc.). Communicate technical concepts to non-technical stakeholders. Implement and Manage Continuous Integration and Continuous Deployment (CI/CD) pipelines. Develop scripts and tools to improve operational efficiency. Build and help transform container and serverless architectures, such as AKS (Azure Kubernetes Service), EKS (Elastic Kubernetes Services), Docker and Azure Functions. Ensure software and platforms comply with security standards and regulations. Implement security best practices and conduct regular security assessments. Adhere to access controls and protect sensitive data. Document processes, procedures, and infrastructure setups. Stay up to date with emerging technologies and industry trends. Continuously improve systems, processes, and methodologies. Participate in project planning and execution. Ensure projects are completed on time and within budget. Understand customer requirements and translate them into technical solutions. Engage with stakeholders to gather feedback and refine requirements. Ensure customer satisfaction through reliable and high-quality deliverables. Explore generative AI technologies to enhance software capabilities. Deploy AI models for automated content generation and predictive analytics. OTHER DUTIES Performs other duties as assigned by management On call rotation responsibilities with the Service Delivery and Operations Team JOB QUALIFICATIONS & EXPERIENCE Requirements : Bachelor s degree in computer science, Information Systems, or a related field Minimum of 5 years of hands-on experience in the DevSecOps engineering discipline, prefer enterprise engineering experience or equivalent Minimum 1 year of experience with AI and Generative AI technologies or equivalent Experience with Application and Infrastructure Operations Proficiency in scripting languages (e.g., Bash, Python or powershell) for automation tasks and infrastructure management. Extensive experience with Terraform for infrastructure as code (IaC) management, including writing and maintaining modules. Proficiency with CI/CD tools and practices (e.g., Azure DevOps, Jenkins, GitLab CI, GitHub Actions), including creating and managing pipelines. Comprehensive experience with cloud platforms (e.g., AWS, Azure), including designing and implementing cloud services and architectures. Strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced, evolving environment, ensuring platform reliability and scalability. Soft skills: Excellent communication and collaboration skills, with a willingness to learn and contribute to team success.

Cloud Ops & Monitoring Engineer Job Title: Cloud Ops & Monitoring Engineer Location: Bangalore Department: Technology Reporting To: Cloud Infra Director Position Overview Tookitaki is seeking a Cloud Ops & Monitoring Engineer to ensure the stability, performance, and security of our cloud-based infrastructure across all product offerings. This role is crucial in maintaining high availability , optimizing cloud operations , and proactively monitoring our cloud environments . The ideal candidate will have deep expertise in cloud platforms, automation , and observability tools to drive incident response, cost optimization , and operational efficiency . Position Purpose The Cloud Ops & Monitoring Engineer is responsible for monitoring, optimizing, and maintaining Tookitaki s cloud infrastructure. This role ensures high system reliability , proactive incident management , and efficient resource utilization . By leveraging automation and advanced monitoring tools , the engineer will drive operational excellence , minimize downtime , and enhance cloud security . Key Responsibilities Cloud Operations Management Monitor and manage cloud infrastructure (AWS, GCP, Azure) for performance, availability, and security . Ensure 99.99% uptime of mission-critical systems through proactive maintenance and incident resolution . Implement best practices for cloud governance, cost optimization , and capacity planning . Monitoring & Incident Response Set up and maintain observability tools ( Prometheus, Grafana, ELK stack, Datadog, New Relic ). Develop real-time monitoring and alerting mechanisms to detect anomalies before they impact operations. Act as the first responder for production incidents, ensuring swift issue resolution and root cause analysis . Automation & Infrastructure Optimization Develop and maintain Infrastructure as Code (IaC) scripts ( Terraform, CloudFormation ) for cloud automation . Automate cloud scaling, log management, and incident resolution workflows. Optimize cloud environments for performance, security , and cost efficiency . Security & Compliance Enforcement Implement security best practices , including IAM policies, encryption , and vulnerability management . Work closely with security teams to detect and mitigate threats in cloud environments . Ensure compliance with global financial regulatory standards ( GDPR, PCI-DSS, SOC 2 ). Cross-Team Collaboration & Reporting Collaborate with DevOps, Security, and Development teams to enhance cloud performance. Provide operational insights and reports on cloud system health, trends, and optimization opportunities. Document incident reports, troubleshooting steps , and operational playbooks for continuous learning. Key OKRs Maintain 99.99% system uptime by proactively monitoring and resolving cloud incidents. Reduce cloud operational costs by 20% through optimization and automation. Automate 80% of cloud monitoring and alerting processes within six months. Ensure 100% compliance with cloud security policies and regulatory standards. Improve MTTR (Mean Time to Resolution) by 30% for critical incidents. Qualifications and Skills Education Bachelor s or Master s degree in Computer Science, Engineering, or a related technical field. Certifications in AWS, Azure, Google Cloud, or Kubernetes ( preferred ). Experience 5+ years of experience in cloud operations, monitoring , or DevOps roles. Proven experience in managing highly available, production-grade cloud environments . Technical Expertise Proficiency in AWS, GCP , or Azure cloud services . Strong hands-on experience with monitoring tools ( Prometheus, Grafana, ELK, Datadog, New Relic ). Expertise in Infrastructure as Code (IaC) tools ( Terraform, CloudFormation ). Experience with containerization and orchestration ( Docker, Kubernetes ). Knowledge of cloud security , IAM policies , encryption , and threat detection . Familiarity with CI/CD pipelines, scripting ( Python, Bash ), and cloud automation . Soft Skills Analytical mindset with strong troubleshooting and problem-solving abilities . Excellent communication skills to work cross-functionally with multiple teams. Proactive and detail-oriented , with a focus on continuous improvement . Ability to work in a fast-paced, dynamic environment with tight deadlines . Key Competencies Cloud Monitoring & Performance Optimization: Ensures system health and efficiency through real-time observability. Incident Management & Troubleshooting: Rapidly diagnoses and resolves production issues with minimal downtime. Automation & Infrastructure Management: Implements self-healing and scalable cloud solutions. Security & Compliance Awareness: Ensures adherence to regulatory standards and cloud security best practices. Cross-Functional Collaboration: Works closely with engineering, security, and DevOps teams to enhance cloud operations. Success Metrics Maintain 99.99% system uptime , ensuring minimal service disruption. Reduce MTTR (Mean Time to Resolution) for critical incidents by 30% . Automate 80% of cloud monitoring and incident response workflows. Optimize cloud resource utilization , achieving a 20% cost reduction . Implement a fully operational cloud observability framework within six months. Benefits Competitive Salary: Aligned with industry standards and experience. Professional Development: Access to training in big data, cloud computing , and data integration tools . Comprehensive Benefits: Health insurance and flexible working options . Growth Opportunities: Career progression within Tookitaki s rapidly expanding Services Delivery team . ",

Cloud Engineer Job Title: Cloud Engineer Location: Bangalore Department: Technology Reports To: Head of Cloud Infra Position Overview Tookitaki, a global leader in AI-driven regulatory compliance solutions , is seeking a Cloud Engineer to design, optimize, and automate scalable cloud infrastructure . With our growing platform and global presence, we need a dynamic engineer to enhance our cloud architecture , ensure cost-effective operations , and drive efficiency in deployment and incident management . This role is critical to advancing our mission of providing reliable, scalable, and high-performance infrastructure that supports the development of our cutting-edge solutions . Roles & responsibilities: Cloud Architecture Design Design scalable and reliable cloud solutions using AWS and GCP. Ensure architectures meet performance, security, and scalability requirements. Resource Optimization Analyze and optimize cloud resource allocation to minimize costs. Implement cost-effective solutions for infrastructure management. CI/CD Automation Automate CI/CD pipelines to streamline deployment processes. Manage and enhance deployment workflows to reduce lead times. Infrastructure Development Develop and maintain core data processing and service layers. Ensure seamless integration of services to support scalable operations. Incident Management Act as an escalation point for production incidents, ensuring swift resolution. Proactively monitor systems and address issues to maintain uptime. Security & Compliance Implement and maintain standards for PCI-DSS compliance, ensuring secure data handling across cloud infrastructure. Conduct compromise assessments to proactively identify vulnerabilities and respond to potential breaches. Lead patch management cycles to ensure system integrity and minimize security risks. Disaster Recovery & Testing Plan and execute Disaster Recovery (DR) drills, ensuring business continuity and data protection in alignment with recovery time objectives (RTOs) and recovery point objectives (RPOs). OKRs Design and implement a scalable cloud architecture ensuring 99.9% uptime . Reduce cloud operational costs by 20% within six months. Automate 90% of deployment processes, reducing deployment time by 50% . Ensure average incident resolution time is less than 30 minutes for critical production issues. Develop a comprehensive monitoring and alerting system within three months. Requirements Education Required: Bachelor s degree in Computer Science, Engineering , or a related field. Preferred: Master s degree in Cloud Computing, Infrastructure Engineering , or equivalent. Experience Minimum 8 to 10 years of experience in cloud engineering or a similar role. Proven expertise in managing and optimizing cloud platforms ( AWS/GCP ). Technical Expertise Proficiency in cloud platforms like AWS and GCP . Hands-on experience with Infrastructure as Code tools ( Terraform, CloudFormation ). Strong understanding of CI/CD tools ( Jenkins, GitLab CI/CD ). Experience with containerization ( Docker ) and orchestration ( Kubernetes ). Expertise in monitoring and logging tools ( Prometheus, Grafana, ELK stack ). Proficiency in programming languages like Python, Go, or Java . Soft Skills Strong problem-solving and analytical abilities . Excellent communication skills to collaborate with cross-functional teams . Ability to work in a fast-paced, dynamic environment . Key Competency Infrastructure Expertise: Deep understanding of cloud platforms and scalable architecture design . Automation and Optimization: Ability to streamline processes and improve cost-efficiency . Collaboration: Work effectively with engineering and operational teams . Ownership: Take full responsibility for the cloud infrastructure and its performance. Adaptability: Thrive in dynamic and rapidly changing environments . Success Metrics Maintain 99.9% uptime across all cloud infrastructure. Achieve a 20% reduction in cloud costs within six months. Complete automation of CI/CD pipelines , reducing deployment lead times by 50% . Resolve critical production incidents within 30 minutes on average. Implement a robust monitoring system with minimal false alerts . Benefits Competitive Salary: Aligned with industry standards and experience . Professional Development: Access to training in big data, cloud computing , and data integration tools . Comprehensive Benefits: Health insurance and flexible working options . Growth Opportunities: Career progression within Tookitaki s rapidly expanding Services Delivery team . ",

Primary responsibility is to handle production IVR and chatbots applications. Understand business requirements, new projects raised for the IVR & chatbot. Co-ordinate with development team so that requirements are developed and delivered as per user expectation. Planning and ensuring smooth deployments and postproduction support. Ensure applications are running in health status with adequate monitoring. Work with stakeholders and collaborate with different teams for delivery and support of the applications. Domain Knowledge Avaya IVR, Avaya Orchestration Designer, Chatbot technologies, Azure and Micro services knowledge. Expertise in Java. Proficiency in SQL Server and other databases like mongo. Classification: Confidential Knowledge of Apache Tomcat, Kubernetes. Proficiency in integrating and consuming RESTful webservice interfaces 8-10 years of experience Mandatory Avaya IVR, Avaya OD, Chatbot integrations knowledge, Cloud technologies (Azure), RESTful API SQL Server and above Java, spring boot Apache Tomcat Kubernetes Micro services design Desirable Document Statement systems domain knowledge Mobility development tools Ensuring IVR and chatbot applications are stable and healthy in production. IVR and chatbot channels should be available 247 unless planned downtime activities Conduct regular review on infra usage (AKS/CPU/Memory/Disk etc.) both production and test environments. Responsible for patching (Infra and application components) and accountability. Automation of BAU tasks and reduce manual intervention. Available to support application during incident/outages and ensure resolution. Work on RCA and problem management process is followed as per Mashreq policies. Work on documentation pertaining to DR, day to today activities as required by management team. Ensure backups are scheduled as per application recovery strategyand testing the back ups. Adherence/updation of SOP, audit evidence gathering, infra, governance, data policies. Compliant to HR and organization policies. Work closely with business stake holders on IVR and chatbot deliveries. Work with vendors to upgrade/incident fixes/new solution designs for vendor-based applications/products. Identify system improvements and simplify the system complexity. Identify revenue opportunities and make constructive suggestions. Provide support of the IVR & chatbot systems to ensure expected system availability and stability as per business criticality SLA/TAT. System monitoring and analysis - Pro-actively report the issues, analyze and provide solution. Service tickets support Service tickets closure as per agreed SLA with root cause analysis and bug fixing if required. Participate in audit and other compliance activities as assigned and complete action items for mitigation and rectification. Ensure all processes adhere to internal standards set as part of Quality & Audit, Infrastructure Management Guidelines.

The ideal candidate will have a strong background in IT operations management and will be responsible for leading a team of technical professionals to deliver high quality ITOM solutions This role requires a blend of technical acumen, leadership skills, and the ability to collaborate effectively with cross functional teams Responsibilities: Lead and mentor a team of ITOM professionals, ensuring high performance and continuous improvement Oversee the implementation and management of ServiceNow ITOM Service Mapping solutions Collaborate with stakeholders to gather requirements and translate them into technical specifications Design, develop, and maintain Service Mapping configurations and integrations within the ServiceNow platform Conduct regular reviews and audits of Service Mapping processes to ensure accuracy and efficiency Provide technical guidance and support to team members and stakeholders Stay updated with the latest trends and best practices in ITOM and ServiceNow technologies Facilitate training sessions and workshops to enhance team skills and knowledge Participate in project planning and execution, ensuring timely delivery of ITOM solutions Act as a point of contact for escalated technical issues related to ServiceNow ITOM Mandatory Skills:Proven experience with ServiceNow ITOM, specifically in Service Mapping Strong understanding of IT operations management and related processes Experience in leading technical teams and managing projects Excellent problem solving skills and attention to detail Strong communication and interpersonal skills Ability to work collaboratively in a fast paced environment Preferred Skills:ServiceNow Certified Implementation Specialist in ITOM Experience with other ServiceNow modules (e g, Incident Management, Change Management) Knowledge of ITIL best practices Familiarity with scripting languages (JavaScript, HTML, etc) and web services (REST/SOAP) Experience with cloud technologies and infrastructure management Qualifications:Bachelors degree in Computer Science, Information Technology, or a related field 2-5 years of relevant experience in ServiceNow ITOM, with a focus on Service Mapping Proven track record of successful project delivery and team leadership Strong analytical and troubleshooting skills

Job Purpose: The Property Management Manager will oversee upkeep, security, and maintenance of company-developed residential and commercial properties until RWAs (Resident Welfare Associations) take over. The role includes vendor management, facility operations, and customer satisfaction, ensuring that properties maintain their premium positioning. Key Responsibilities: Manage day-to-day facility operations including security, housekeeping, and landscaping. Oversee AMC contracts for lifts, DG sets, STPs, fire systems, etc. Coordinate with residents/owners for maintenance-related concerns. Monitor vendor performance, budgets, and facility expenses. Ensure compliance with statutory norms related to fire, electrical, and environmental safety. Conduct periodic inspections and audits of property maintenance. Handle staff training, manpower planning, and shift management. Prepare MIS reports for management on property operations. Desired Qualifications & Experience: Graduate/Engineer with MBA preferred. 812 years’ property/facility management experience, preferably in real estate/hospitality. Strong knowledge of building systems (HVAC, fire, DG, water treatment). Vendor management and contract negotiation skills. Competencies: Leadership and team management. Customer orientation and conflict resolution. Financial prudence and budgeting. Strong organizational and reporting skills.

We are looking for a Subsystem Manager - ETCS L1/L2 - Railway Infrastructuremeeting the need for smart-mobility solutions. We are making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions. Your new role challenging and future-oriented As Delivery Manager, you will be responsible for following: Work assignments: You will take the technical responsibility for the management of mass roll-outs of Engineering activities in ATP/ATC for ETCS L1/L2 applications as part of large-scale customer projects within time, budget and quality framework: Ensuring economic success and (internal) customer satisfaction for ATP/ATC domain in ETCS L1/L2 application projects. Carrying the responsibility for the application scope, both technical and commercial. Representation of the application scope within the project towards the PM and customer, whilst reporting to the line management (group lead). Application planning, controlling and reporting: For ATP/ATC scope in ETCS L1/L2 application projects derivation of the comprehensive project objectives from the Project Management and provided documents. Preparation of the project planning and the required project documents. Ensuring compliance with defined procedures/processes for project controlling and reporting. Application implementation: Coordination of the complex application implementation with international partners. Ensuring that the application goals defined with the technical management, project management and all project participants are achieved. Exploration of further business opportunities: Identification and exploitation of additional business opportunities during project implementation, e.g. identifying Change Requests or extending the scope towards generic application work packages. Leadership: Technical leadership of the ETCS L1/L2 Application team including staff resource planning and coordination with the organizational units involved. Managing following team setup: - Customer Interfacing towards clarifying requirements & Engineering Inputs - Interfacing/Clarification with overall System Manager for ATP/ATC Engineering - Projects Support functions (RM/DM/CM) and Quality Management - System Engineering, Hardware and Software Engineering for ATP/ATC scope in ETCS L1/L2 Systems - Test Management - RAMS Management - Validation We dont need superheroes, just super minds Degree in electrical engineering or systems engineering preferably with railway specific specialization Extensive professional experience (5 years) in railway transportation systems, ideally in the rail systems business At least 5 years of experience in Engineering (Design) in ATP/ATC scope for ETCS L1/L2 domain Performed hands on design engineering activities for ETCS L1/L2 trackside Extensive knowledge on ETCS L1/L2 operation scenario, national values, terminology and packets/telegram Project executions covering activities like customer interfacing, scope clarification, Design/Engineering planning and resource allocation Knowledge of project management principles for project realization and execution Fluent English essential both written and oral, knowledge of Spanish language will be an asset Excellent communication abilities combined with strong interpersonal skill High level of customer and quality orientation together with strong abilities in consulting and implementation

Role & responsibilities : The Platform Engineer, Specialist role is responsible for ensuring stable, secure, and high-performing platform solutions by troubleshooting technical issues, managing escalations and optimizing system operations across Windows and macOS. This role collaborates with cross-functional teams to enhance reliability, security and scalability while contributing to automation, documentation and continuous improvements. Additionally, the Specialist supports infrastructure monitoring, performance optimization and the adoption of new technologies to improve overall system efficiency. Role & responsibilities Preferred candidate profile : Design, implement and maintain platform solutions that support business needs, ensuring high performance, scalability and reliability. Troubleshoot and resolve complex technical issues related to platform stability, performance and integration across multiple environments. Develop and optimize system software, including operating systems, device drivers, and utilities, to enable seamless hardware-software interaction. Evaluate and implement new technologies and vendor solutions, ensuring alignment with business and technical requirements. Elevate code and system updates into development, testing and production environments while maintaining change control and documentation standards. Collaborate with hardware engineers and application developers to ensure compatibility, security and performance of platform components. Develop and enforce technical standards, conducting system analysis and defining logical and physical architectures for platform solutions. Maintain and update platform software to address security vulnerabilities, optimize resource management, and enhance system functionality. Mentor junior engineers, providing technical guidance, training and support for troubleshooting complex platform-related issues. Document processes, system architecture and technical decisions to support future updates, troubleshooting, and team collaboration. Also, Participate in special projects and contribute to continuous improvement initiatives in platform engineering.

Technology Consulting Title: Specialist III, Cloud Engineer EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, youll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity This role provides expert level technical support for the most critical projects. Troubleshoots, diagnoses, and resolves hardware or software issues for new and existing technologies and tools.Plans & develop technical standards and documentation, enforces security best practices, supports disaster recovery and collaborates with teams to align cloud solutions with business needs. Your key responsibilities Plans and implements new technologies and major releases for the most critical enterprise-wide IT cloud platform projects. Designs, implements, and deploys cloud computing systems to support and meet business needs. Identifies, recommends, and implements opportunities for improvement and performance issue solutions.Provides expert level technical support and ensures reliable operation of cloud production. Diagnoses and troubleshoots the most complex issues for cloud computing systems on multiple platforms. Maintains comprehensive technical knowledge of software and infrastructure platforms.Develops technical standards. Tests and evaluates IT vendor products. Reviews configuration parameters to optimize system performance and maximize operation uptime Elevates code into the development, test, and production environments on schedule. Provides follow up production support. Submits change control requests and documents. Learns and understands client area business functions and requirements. Determines the appropriate technical tool to address the client's business needs. Trains and mentors more junior staff on processes and technologies. Troubleshoots and resolves the most complex issues elevated from staff. Provides guidance and consultation as required. Updates, writes, and maintains documentation for the department. Administers system activities. Writes the technical portion of assigned deliverables. Performs systems analysis, including system requirements analysis and definition, and logical design. Participates in special projects and performs other duties as assigned. Ensure cloud infrastructure security and compliance, including disaster recovery and backup strategies. Monitor and manage hybrid cloud environments and use automation to optimize deployment and scaling. Collaborate with cross-functional teams to design and implement scalable cloud solutions aligned with business needs. Maintain clear and updated documentation on cloud architecture and system configurations. Skills and attributes for success A team player with strong analytical, communication and interpersonal skills Constantly updating yourself about new technologies in the market A winning personality and the ability to become a trusted advisor to the stakeholders To qualify for the role, you must have Minimum 8 years of experience in cloud engineering, infrastructure management, or cloud operations. Bachelor’s degree (B.E./B.Tech in Computer Science/IT) or equivalent experience. Hands-on expertise with GitHub, Bitbucket/Bamboo, CI/CD, Pipeline Development, AWS, Cloud Platform Development, Cloud Application Development Experience Tech Lead, being able to informally coach and lead engineers/developers, Scrum/Agile methodologies Strong troubleshooting skills in cloud infrastructure, networking, security best practices, and performance optimization Ideally, you’ll also have Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills. Be highly flexible, adaptable, and creative. Comfortable interacting with senior executives (within the firm and at the client) What we look for Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values. What working at EY offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Make your mark. Apply now.Role & responsibilities Preferred candidate profile

Position - Head Administration & Facilities Institute - Leading B School Location - Nagpur Key Responsibilities : Regulatory affairs and liaising Procurement and purchasing Facilities administration and management Personnel management Project management Infrastructure maintenance Development of organizational policies related to facilities management and purchasing Managing administrative budgets and controlling expenses Formulating policies for hiring, training, career progression, and appraisal of administrative/non-teaching staff Negotiating contracts with vendors for various services, including IT hardware and infrastructure Assisting top management with strategic initiatives and their implementation Implementation of policies for accreditation and rankings Overall operations, HR, facilities, and logistics management Providing services and support to non-academic alumni Developing plans to increase efficiency and reduce costs Acting as an administrator for the Admission Registration process Organizing events and convocations Prerequisites & Key Competencies : A graduate or postgraduate degree with strong written and oral communication skills and computer proficiency. Over 15 years of experience in administrative and facilities management, preferably from a management or engineering institute. Proven track record of managing a significant procurement budget and expenses. Energetic with excellent networking and communication skills. Detailed-oriented approach to work. Ability to actively support the Director in professionalizing the institute's operations. Strong negotiation and project management skills. Capability to manage vendors and evaluate and award contracts.

We are seeking a Senior Manager – Application & Infrastructure Performance Lead to ensure optimal performance, scalability,reliability of business-critical applications infrastructure. Monitor and optimize application & infrastructure performance. Required Candidate profile The role involves monitoring, troubleshooting, capacity planning, automation, ensuring compliance with SEBI reporting organizational standards. Lead incident management, RCA, troubleshooting activity. Perks and benefits To be disclosed post interview