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Senior Service Management Analyst Ameriprise India

5.0 - 9.0 years

0 Lacs

haryana

On-site

Job Description: Major Incident management is a critical component of IT service management (ITSM) that focuses on restoring normal service operation as quickly as possible following an incident, while minimizing impact on the business. An incident is defined as an unplanned interruption to a service or a reduction in the quality of a service. This can include anything from an infrastructure outage to a software bug that affects user experience. The scope of incident management extends beyond just technical issues; it encompasses the entire process of identifying, analyzing, and resolving incidents. This includes communication with stakeholders, documentation of incidents, and the implementa...

Posted 1 month ago

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