Customer Success Representative Anteriad

1.0 - 5.0 years

0 Lacs

karnataka

On-site

Join our team at Anteriad and be a part of innovating the way B2B marketers make data-driven business decisions. At Anteriad, we are not just another B2B solution provider - we are problem solvers who believe in the power of data to unlock effective solutions across various marketing challenges. Our dedicated team works tirelessly to create powerful solutions that drive real results for our clients, whether through innovative technology or deep analysis. As a member of our Customer Success team, you will have the opportunity to work collaboratively and provide top-rated solutions to Fortune 500 companies. We are seeking an intelligent, energetic, and self-motivated individual who can contribute to our team's success. In this role, you will be responsible for providing first-level support related to customer inquiries on content syndication, data counts, and supporting our SAAS-based platform. You will work on problem-solving for internal and external customers, diagnosing, advising, and resolving client issues. Additionally, you will have the chance to engage in community outreach through Anteriad Cares and participate in our Professional Mentoring Program for career guidance from leadership. Key Responsibilities: - Serve as an internal and external client-facing resource for account-related inquiries during the US Pacific Time shift. - Ensure the quality of final data deliveries for assigned accounts by identifying and eliminating non-qualified lists. - Collaborate with the India and US Operations team to provide 24-hour customer support and insights. - Track client issues and document resolutions in FreshDesk, Clarizen, and Salesforce. - Champion ActiveBase programs for non-named customers and support our SAAS-based platform InsightBASE. - Assist various teams within the organization on support and projects as needed. Qualifications: Required: - 1+ years of experience in help desk support, preferably in demand generation or direct database marketing. - Strong communication skills and the ability to work independently. - Experience with database products and services. - Knowledge of technology concepts including telecommunications, cloud computing, and infrastructure hardware. - Strong problem-solving skills and adaptability to changing landscapes. Nice to have: - Experience with SAAS platforms, Clarizen, Fresh Desk, and Salesforce. At Anteriad, we value leadership, collaboration, innovation, and service. Join us in our mission to lead with vision, collaborate as a team, innovate to exceed expectations, and do more for our clients, colleagues, and communities.,

Posted 2 days ago

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