Junior Engineer - Technical Services, Monitoring Onity Group Inc.

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Network Operations Control Center resource in Infrastructure Solutions at Ocwen, your role will involve providing operational support for the Infrastructure Monitoring team. Your responsibilities will include: - 24x7 monitoring of the environment and resolution of events/alarms generated from the monitoring tools. - Providing first level support and maintenance in the infrastructure and escalating issues to Senior Engineers as needed to ensure timely resolution. - Working with users and operations teams in a technical and professional manner with minimum direction. - Collaborating with cross-functional IT groups to improve processes and systems for efficient operations. - Responsible fo...

Posted 1 week ago

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Junior Analyst, IT Service Delivery Onity Group Inc.

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As an IT Service Delivery Professional, you will play a crucial role in bridging the gap between business and IT to ensure the successful delivery of IT services. Your responsibilities will include communicating with C-level professionals for business reporting, understanding key IT concepts, and delivering IT services to meet business requirements. Key Responsibilities: - Ensure the delivery of SLA-based IT services with high quality according to business needs. - Conduct business reporting meetings and maintain regular communication with BU Leadership. - Manage escalations from BU on pending requests, incidents, projects, or tasks to prioritize results delivery. - Collaborate with the Busi...

Posted 2 weeks ago

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