2.0 - 6.0 years

0 Lacs

madurai, all india

On-site

As a Specialist in the Presales team based in Madurai, India, you will be responsible for various tasks to ensure quality standards and customer satisfaction. Your key responsibilities include: - Adhering to quality standards such as voice and accent, tech monitoring, regulatory requirements, and company policies - Achieving First Call Resolution and minimizing Average Handling Time (AHT) along with rejected resolutions/reopen cases - Providing level 1 remote desktop support to resolve tickets, address hardware/software/network problems through telephone/email/chat within the agreed Service Level Agreement (SLA) - Maintaining a high login Efficiency (Availability) for customers - Updating wo...

Posted 16 hours ago

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Presales Specialist HCL Technologies

2.0 - 6.0 years

0 Lacs

madurai, tamil nadu

On-site

Role Overview: As a Specialist in the Presales team based in Madurai, India, you will be responsible for various tasks to ensure quality standards and customer satisfaction. Your key responsibilities include: Key Responsibilities: - Adhering to quality standards such as voice and accent, tech monitoring, regulatory requirements, and company policies - Achieving First Call Resolution and minimizing Average Handling Time (AHT) along with rejected resolutions/reopen cases - Providing level 1 remote desktop support to resolve tickets, address hardware/software/network problems through telephone/email/chat within the agreed Service Level Agreement (SLA) - Maintaining a high login Efficiency (Avai...

Posted 2 months ago

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Specialist - Presales HCL Technologies

0.0 - 3.0 years

0 Lacs

madurai, tamil nadu

On-site

Role Overview: As a Specialist - Presales based in Madurai, India, with 0-2.5 years of experience, your primary responsibility will be to ensure a positive customer experience and high customer satisfaction (CSAT). You will achieve this by adhering to quality standards, including voice and accent, tech monitoring, regulatory requirements, and company policies. Your focus will be on achieving First Call Resolution, minimizing Average Handling Time (AHT), reducing rejected resolutions, and reopening cases. Key Responsibilities: - Maintain high login efficiency (Availability) for customers - Provide level 1 remote desktop support to resolve tickets - Diagnose and resolve hardware/software/netwo...

Posted 3 months ago

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Specialist - Presales HCL Technologies

0.0 - 3.0 years

0 Lacs

madurai, tamil nadu

On-site

The Specialist - Presales position based in Madurai, India is ideal for candidates with 0-2.5 years of experience. As a Specialist, you will be responsible for adhering to quality standards including voice and accent, tech monitoring, regulatory requirements, and company policies. Your primary goal will be to ensure a positive customer experience and high customer satisfaction (CSAT) by achieving First Call Resolution, minimizing Average Handling Time (AHT), reducing rejected resolutions, and reopening cases. Your duties will also involve maintaining high login efficiency (Availability) for customers. You will provide level 1 remote desktop support to resolve tickets, diagnose and resolve ha...

Posted 5 months ago

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Presales Specialist HCL Technologies

0.0 - 3.0 years

0 Lacs

madurai, tamil nadu

On-site

The Specialist - Presales position based in Madurai, India requires 0-2.5 years of experience. As a Specialist, your primary responsibilities include adhering to quality standards such as voice and accent, tech monitoring, regulatory requirements, and company policies. Your goal is to ensure a positive customer experience and high CSAT scores by achieving First Call Resolution and minimizing Average Handling Time (AHT) along with rejected resolutions/reopen cases. Maintaining a high login Efficiency (Availability) for customers is crucial in this role. You will be providing level 1 remote desktop support to resolve tickets, address hardware/software/network problems through telephone/email/c...

Posted 5 months ago

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