Job_Description":" Sales Lead Cloud Technologies, DevOps & Infrastructure (India & Middle East, Far East) Experience : 5-10 Years Location : NCR/Gurgaon/Bengaluru Reports to : Founder & CEO Overview We are seeking an experienced and highly motivated Sales Professional to drive revenue growth for our Cloud Technologies, DevOps, and Infrastructure solutions in the Indian market and the Middle East. The ideal candidate will have a proven track record of exceeding sales targets, a working understanding of cloud platforms (AWS, Azure, GCP), DevOps methodologies, and infrastructure solutions, coupled with strong business acumen and a customer-centric approach. This role requires an individual who can strategically identify opportunities, build strong client relationships, and articulate the value proposition of complex technical solutions to C-level executives and technical stakeholders. Key Responsibilities: Strategic Account Management & New Business Development: Identify, prospect, and qualify new business opportunities within target industries and segments. Develop and execute strategic account plans to expand existing client relationships and penetrate new accounts. Understand customer business challenges and align our cloud, DevOps, and infrastructure solutions to address their needs. Manage the entire sales cycle from lead generation to deal closure, including proposal development, negotiation support, and contract finalization. Solution Selling & Technical Acumen: Possess a working understanding of cloud computing, including DevOps, Cloud, Cybersecurity, and various infrastructure components. Articulate the technical benefits and return on investment (ROI) of our solutions to both technical and non-technical audiences. Collaborate closely with other Sr. DevOps Engineers and Solutions Architects to craft tailored solutions and deliver compelling presentations and demonstrations. Stay up-to-date on industry trends, the competitive landscape, and emerging technologies in the cloud, DevOps, and infrastructure sectors. Lead Generation & Sales Pipeline Management Utilize tools like LinkedIn Sales Navigator, Clay, Instantly, Reply, Apollo , and others to identify and engage potential clients. Develop and execute outbound lead generation strategies via email, LinkedIn outreach, WhatsApp, and cold calling . Maintain and oversee an organized pipeline of leads using C RM systems (Zoho, HubSpot, Pipedrive) , ensuring timely follow-up, lead nurturing, and conversion. Track and optimize the sales funnel to ensure efficient tracking of prospects from initial outreach to deal closure. Partnership Building Build and nurture relationships with hyperscalers (AWS, Azure, GCP), Cloud, DevOps , and security tool providers to establish strategic partnerships. Identify cross-selling and upselling opportunities within existing client accounts. Collaborate closely with the internal team to align on sales goals , share insights, and contribute to a high-performance sales culture. Travel within India or outside India to attend networking events, summits, and industry conferences, building relationships and expanding business opportunities. Solutions, Technical Content, Cloud Consulting, Thought Leadership Write high-quality technical content (blog posts, case studies, white papers) to position Infra360 as a thought leader. Develop architecture diagrams and technical presentations for pre-sales and client discussions. Support technical pre-sales engagements by providing insights on DevOps, Cloud, and Infrastructure. Relationship Building & Stakeholder Management: Build and maintain strong, long-lasting relationships with key decision-makers and influencers within client organizations. Act as a trusted advisor to clients, understanding their evolving business requirements and providing strategic guidance. Collaborate effectively with internal teams (marketing, delivery, support) to ensure seamless customer experience and successful project delivery. Forecasting & Reporting: Maintain accurate sales forecasts, pipeline, and customer data in the CRM system. Prepare and present regular sales reports and performance reviews to management. Contribute to the development of sales strategies and initiatives to achieve company objectives. Required Skills & Qualifications: Bachelors degree in Engineering, Computer Science, or any other Degree, Business Administration, or a related field. An MBA is a plus. 5-10 years of progressive sales experience in Cloud Technologies (AWS, Azure, GCP), DevOps tools and practices, and IT Infrastructure solutions. Proven track record of consistently exceeding sales quotas in a complex B2B sales environment. In-depth understanding of enterprise sales cycles and consultative selling methodologies. Strong communication, presentation, and negotiation skills. Ability to work independently and as part of a collaborative team. Relevant industry certifications (e. g., AWS Cloud Practitioner, Azure Fundamentals, Certified Kubernetes Administrator) are a decisive advantage. Experience working with clients across various industries in India and abroad Travel for events, prospecting, and sales in India and abroad ","

Sales Lead - Cloud Technologies, DevOps & Infrastructure (India & Middle East, Far East) Experience : 5-10 Years Location : NCR/Gurgaon/Bengaluru Reports to : Founder & CEO Overview We are seeking an experienced and highly motivated Sales Professional to drive revenue growth for our Cloud Technologies, DevOps, and Infrastructure solutions in the Indian market and the Middle East. The ideal candidate will have a proven track record of exceeding sales targets, a working understanding of cloud platforms (AWS, Azure, GCP), DevOps methodologies, and infrastructure solutions, coupled with strong business acumen and a customer-centric approach. This role requires an individual who can strategically identify opportunities, build strong client relationships, and articulate the value proposition of complex technical solutions to C-level executives and technical stakeholders. Key Responsibilities: Strategic Account Management & New Business Development: Identify, prospect, and qualify new business opportunities within target industries and segments. Develop and execute strategic account plans to expand existing client relationships and penetrate new accounts. Understand customer business challenges and align our cloud, DevOps, and infrastructure solutions to address their needs. Manage the entire sales cycle from lead generation to deal closure, including proposal development, negotiation support, and contract finalization. Solution Selling & Technical Acumen: Possess a working understanding of cloud computing, including DevOps, Cloud, Cybersecurity, and various infrastructure components. Articulate the technical benefits and return on investment (ROI) of our solutions to both technical and non-technical audiences. Collaborate closely with other Sr. DevOps Engineers and Solutions Architects to craft tailored solutions and deliver compelling presentations and demonstrations. Stay up-to-date on industry trends, the competitive landscape, and emerging technologies in the cloud, DevOps, and infrastructure sectors. Lead Generation & Sales Pipeline Management Utilize tools like LinkedIn Sales Navigator, Clay, Instantly, Reply, Apollo , and others to identify and engage potential clients. Develop and execute outbound lead generation strategies via email, LinkedIn outreach, WhatsApp, and cold calling . Maintain and oversee an organized pipeline of leads using C RM systems (Zoho, HubSpot, Pipedrive) , ensuring timely follow-up, lead nurturing, and conversion. Track and optimize the sales funnel to ensure efficient tracking of prospects from initial outreach to deal closure. Partnership Building Build and nurture relationships with hyperscalers (AWS, Azure, GCP), Cloud, DevOps , and security tool providers to establish strategic partnerships. Identify cross-selling and upselling opportunities within existing client accounts. Collaborate closely with the internal team to align on sales goals , share insights, and contribute to a high-performance sales culture. Travel within India or outside India to attend networking events, summits, and industry conferences, building relationships and expanding business opportunities. Solutions, Technical Content, Cloud Consulting, Thought Leadership Write high-quality technical content (blog posts, case studies, white papers) to position Infra360 as a thought leader. Develop architecture diagrams and technical presentations for pre-sales and client discussions. Support technical pre-sales engagements by providing insights on DevOps, Cloud, and Infrastructure. Relationship Building & Stakeholder Management: Build and maintain strong, long-lasting relationships with key decision-makers and influencers within client organizations. Act as a trusted advisor to clients, understanding their evolving business requirements and providing strategic guidance. Collaborate effectively with internal teams (marketing, delivery, support) to ensure seamless customer experience and successful project delivery. Forecasting & Reporting: Maintain accurate sales forecasts, pipeline, and customer data in the CRM system. Prepare and present regular sales reports and performance reviews to management. Contribute to the development of sales strategies and initiatives to achieve company objectives. Required Skills & Qualifications: Bachelor's degree in Engineering, Computer Science, or any other Degree, Business Administration, or a related field. An MBA is a plus. 5-10 years of progressive sales experience in Cloud Technologies (AWS, Azure, GCP), DevOps tools and practices, and IT Infrastructure solutions. Proven track record of consistently exceeding sales quotas in a complex B2B sales environment. In-depth understanding of enterprise sales cycles and consultative selling methodologies. Strong communication, presentation, and negotiation skills. Ability to work independently and as part of a collaborative team. Relevant industry certifications (e. g., AWS Cloud Practitioner, Azure Fundamentals, Certified Kubernetes Administrator) are a decisive advantage. Experience working with clients across various industries in India and abroad Travel for events, prospecting, and sales in India and abroad Show more Show less

Sales Lead Cloud Technologies, DevOps & Infrastructure (India & Middle East, Far East) Experience : 5-10 Years Location : NCR/Gurgaon/Bengaluru Reports to : Founder & CEO Overview We are seeking an experienced and highly motivated Sales Professional to drive revenue growth for our Cloud Technologies, DevOps, and Infrastructure solutions in the Indian market and the Middle East. The ideal candidate will have a proven track record of exceeding sales targets, a working understanding of cloud platforms (AWS, Azure, GCP), DevOps methodologies, and infrastructure solutions, coupled with strong business acumen and a customer-centric approach. This role requires an individual who can strategically identify opportunities, build strong client relationships, and articulate the value proposition of complex technical solutions to C-level executives and technical stakeholders. Key Responsibilities: Strategic Account Management & New Business Development: Identify, prospect, and qualify new business opportunities within target industries and segments. Develop and execute strategic account plans to expand existing client relationships and penetrate new accounts. Understand customer business challenges and align our cloud, DevOps, and infrastructure solutions to address their needs. Manage the entire sales cycle from lead generation to deal closure, including proposal development, negotiation support, and contract finalization. Solution Selling & Technical Acumen: Possess a working understanding of cloud computing, including DevOps, Cloud, Cybersecurity, and various infrastructure components. Articulate the technical benefits and return on investment (ROI) of our solutions to both technical and non-technical audiences. Collaborate closely with other Sr. DevOps Engineers and Solutions Architects to craft tailored solutions and deliver compelling presentations and demonstrations. Stay up-to-date on industry trends, the competitive landscape, and emerging technologies in the cloud, DevOps, and infrastructure sectors. Lead Generation & Sales Pipeline Management Utilize tools like LinkedIn Sales Navigator, Clay, Instantly, Reply, Apollo , and others to identify and engage potential clients. Develop and execute outbound lead generation strategies via email, LinkedIn outreach, WhatsApp, and cold calling . Maintain and oversee an organized pipeline of leads using C RM systems (Zoho, HubSpot, Pipedrive) , ensuring timely follow-up, lead nurturing, and conversion. Track and optimize the sales funnel to ensure efficient tracking of prospects from initial outreach to deal closure. Partnership Building Build and nurture relationships with hyperscalers (AWS, Azure, GCP), Cloud, DevOps , and security tool providers to establish strategic partnerships. Identify cross-selling and upselling opportunities within existing client accounts. Collaborate closely with the internal team to align on sales goals , share insights, and contribute to a high-performance sales culture. Travel within India or outside India to attend networking events, summits, and industry conferences, building relationships and expanding business opportunities. Solutions, Technical Content, Cloud Consulting, Thought Leadership Write high-quality technical content (blog posts, case studies, white papers) to position Infra360 as a thought leader. Develop architecture diagrams and technical presentations for pre-sales and client discussions. Support technical pre-sales engagements by providing insights on DevOps, Cloud, and Infrastructure. Relationship Building & Stakeholder Management: Build and maintain strong, long-lasting relationships with key decision-makers and influencers within client organizations. Act as a trusted advisor to clients, understanding their evolving business requirements and providing strategic guidance. Collaborate effectively with internal teams (marketing, delivery, support) to ensure seamless customer experience and successful project delivery. Forecasting & Reporting: Maintain accurate sales forecasts, pipeline, and customer data in the CRM system. Prepare and present regular sales reports and performance reviews to management. Contribute to the development of sales strategies and initiatives to achieve company objectives. Required Skills & Qualifications: Bachelor's degree in Engineering, Computer Science, or any other Degree, Business Administration, or a related field. An MBA is a plus. 5-10 years of progressive sales experience in Cloud Technologies (AWS, Azure, GCP), DevOps tools and practices, and IT Infrastructure solutions. Proven track record of consistently exceeding sales quotas in a complex B2B sales environment. In-depth understanding of enterprise sales cycles and consultative selling methodologies. Strong communication, presentation, and negotiation skills. Ability to work independently and as part of a collaborative team. Relevant industry certifications (e. g., AWS Cloud Practitioner, Azure Fundamentals, Certified Kubernetes Administrator) are a decisive advantage. Experience working with clients across various industries in India and abroad Travel for events, prospecting, and sales in India and abroad

Job Title : DevOps Engineer AWS Department : Technology Location : Gurgaon Work Mode : On-site Working Hours : 10 AM - 7 PM Terms : Permanent Experience : 2-4 years Education : B.Tech/MCA/BCA Notice Period : Immediately Role Summary We are looking for a DevOps Engineer to build, automate, and manage cloud infrastructure while ensuring high availability, security, and scalability. The ideal candidate will have hands-on experience in a production environment with AWS and infrastructure automation using Terraform, CI/CD pipelines, and container orchestration (Kubernetes, ECS, or EKS). This role requires a strong understanding of cloud networking, monitoring, and security best practices. The candidate should be proficient in scripting languages such as Python, Bash, or Go to automate deployments and operational tasks. The DevOps Engineer will be responsible for troubleshooting and optimizing cloud environments, enhancing observability using Prometheus, Grafana, ELK, or Datadog, and ensuring smooth incident management and system reliability. Strong problem-solving skills, a proactive mindset, and the ability to collaborate with developers and SRE teams are key to success in this role. Preferred experience includes exposure to AWS, configuration management tools (Ansible, Helm), and security hardening techniques. Tech Stack Expertise Kubernetes : Deep understanding of Kubernetes clusters, container orchestration, and its architecture. Terraform : Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources. ArgoCD : Experience in continuous deployment and using ArgoCD to maintain GitOps workflows. Helm : Expertise in Helm for managing Kubernetes applications. Cloud Platforms : Expertise in AWS. GCP or Azure will be an added advantage. Debugging and Troubleshooting : The DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components. Key Responsibilities CI/CD and configuration management Doing RCA of production issues and providing resolution Setting up failover, DR, backups, logging, monitoring, and alerting Containerizing different applications on the Kubernetes platform Capacity planning of different environment's infrastructure Ensuring zero outages of critical services Database administration of SQL and NoSQL databases Infrastructure as a code (IaC) Keeping the cost of the infrastructure to the minimum Setting up the right set of security measures Ideal Candidate Profile A graduation/post-graduation degree in Computer Science and related fields 2-4 years of strong DevOps experience with the Linux environment. Strong interest in working in our tech stack Excellent communication skills Worked with minimal supervision and love to work as a self-starter Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc Experience with version control systems like Git Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.) Strong experience with managing the Production Systems day in and day out Experience in finding issues in different layers of architecture in a production environment and fixing them Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc. Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc. Experience in automation tools like Ansible/SaltStack and Jenkins Experience in Docker/Kubernetes platform and managing OpenStack (desirable) Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable) Experience with managing/mentoring small teams of 2-3 people (desirable) Experience in Monitoring tools like Prometheus/Grafana/Elastic APM. Experience in logging tools Like ELK/Loki. (ref:hirist.tech)

JD - Director of DevOps and Cloud Operations About Us Infra360 is an emerging global leader in cloud consulting that specializes in innovative cloud-native solutions and exceptional customer service. We partner with clients to modernize and optimize their cloud, ensuring resilience, scalability, cost efficiency and innovation. Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability. We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure. Role Summary The Director of DevOps and Cloud Operations will lead and scale Infra360’s technology team, driving growth, operational excellence, and client success. The role involves strategic leadership, project management, and delivering innovative solutions in cloud, DevOps, SRE, and security. The ideal candidate will foster a culture of collaboration and innovation while ensuring high-quality service delivery and identifying opportunities to expand client engagements. Key Responsibilities Leadership & People Management: Lead, mentor, and grow a team of engineers, scaling the team from 10 to 50. Foster a culture of innovation, collaboration, ownership, and excellence. Oversee talent acquisition, retention, and professional development within the team. Time Management: Prioritize tasks effectively to balance strategic initiatives, team management, and client interactions. Accountability: Take ownership of deliverables and decisions, ensuring alignment with company goals and values. Pressure Handling: Maintain composure under pressure and manage competing priorities effectively. Technology Operations: Requirement Gathering & Statement of Work (SOW) Creation: Client Needs Analysis: As and when required, conduct detailed requirement-gathering sessions with clients to understand their objectives, pain points, and technical needs. Audit Facilitation: Coordinate with the tech team to perform cloud audits, identifying areas for cost optimization, security improvements, and enhanced reliability. SOW Creation: As and when required, draft and finalize comprehensive Statements of Work (SOW) that clearly outline deliverables, timelines, and expectations. Should be able to participate in client discovery calls actively Client & Resource Onboarding: SOW Understanding: Thoroughly review and understand the SOW, including scope, deliverables, timelines, milestones, and SLAs to own the whole process Resource Allocation & Onboarding: Identify and onboard the right resources for the project, ensuring team members are briefed on client requirements, project scope, and deliverables. Stakeholder Alignment: Ensure alignment with clients and internal teams on all aspects of the SOW to avoid scope creep and ensure clear expectations. Onboarding Process: Develop and execute a structured client onboarding process, ensuring a smooth transition and setup of services. Access & Tools Setup: Facilitate timely access to client environments, tools, and necessary documentation for the team. Documentation: Provide regular documentation on service usage, reporting, and escalation processes. Project & Operations Management: Project Monitoring: Weekly sprint planning with clients and daily stand-up calls with project teams to ensure timely delivery, quality, and efficiency of team members Work Review & Oversight: Regularly review team members’ work and technical approaches to ensure alignment with best practices. Quality Assurance: Implement processes to maintain high-quality standards across all deliverables. Delivery Excellence: Ensure timely and successful delivery of projects, meeting client expectations and SLAs. Ensuring progress according to SOW and achieving milestones Client Engagement & Stakeholder Management: Monthly SOW progress & achievements to get the sign-off through feedback integrations Regular Client Meetings: Schedule and conduct weekly/bi-weekly meetings with clients to discuss project progress, address concerns, and gather feedback. Client Rapport Building: Establish and maintain strong relationships with clients through proactive engagement and communication Act as a subject matter expert to clients, helping them achieve their cloud and infrastructure goals. Technical Content & Marketing Support: Case Study Development: Provide technical insights and content for creating impactful case studies that highlight successful client engagements and solutions. Architecture Diagrams: Design and deliver detailed architecture diagrams to visually represent technical solutions for marketing and sales materials. Collaboration with Marketing: As and when required, work with the marketing team to ensure technical accuracy and relevance in promotional content, showcasing the company’s expertise. Strategic Planning & Upselling: Account Growth Strategy: Develop and execute strategies to expand service offerings within existing client accounts. Client Needs Assessment: Regularly engage with clients to identify evolving needs and opportunities for additional services in cloud, DevOps, SRE, and security. Service Expansion: Identify and introduce premium services, add-ons, or long-term engagements that enhance client outcomes. Cross-Selling Opportunities: Collaborate with internal teams to bundle services and present holistic solutions. Process Optimization & Innovation: Process Standardization: Identify areas for improvement and implement standardized processes across projects to enhance efficiency and consistency. Automation: Leverage automation tools and frameworks to streamline repetitive tasks and improve operational workflows. Continuous Improvement: Foster a culture of continuous improvement by encouraging feedback, conducting regular process reviews, and implementing best practices. Innovation Initiatives: Drive innovation by introducing new tools, technologies, and methodologies that align with business goals and client needs. Metrics & KPIs: Define and track key performance indicators (KPIs) to measure process effectiveness and drive data-driven decisions. Requirements Technical Skills of Ideal Candidate: Technical Expertise: Deep knowledge of Infrastructure, Cloud, DevOps, SRE, Database Management, Observability, and Cybersecurity services. Solid 10+ years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments Strong Experience with Databases (PostgreSQL, MongoDB, ElasticSearch, Kafka) Hands-on experience with ELK or other logging and observability tools Hands-on experience with Prometheus, Grafana & Alertmanager and on-call processes like Pagerduty Strong with skills - K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc Good with Python/Go Scripting Automation Strong with fundamentals like DNS, Networking, Linux Experience with APM tools like - Newrelic, Datadog, and OpenTelemetry Good experience with Incident Response, Incident Management, Writing detailed RCAs Experience with Git and coding best practices Solutioning & Architecture: Proven ability to design, implement, and optimize end-to-end cloud solutions, following well-architected frameworks and best practices. Leadership & Team Management: Demonstrated success in scaling teams, fostering a collaborative and innovative work culture, and mentoring talent to achieve excellence. Problem-Solving & Innovation: Strong analytical skills to understand complex client needs and deliver creative, scalable, and impactful solutions. Project & Stakeholder Management: Expertise in project planning, execution, and stakeholder management, ensuring alignment with business objectives and client expectations. Effective Communication: Exceptional verbal and written communication skills to engage with clients, teams, and stakeholders effectively. Documentation & Organization: Ability to maintain well-organized, structured documentation and adhere to standardized folder structures. Attention to Detail & Follow Through Consistently capture key points, action items, and follow-ups during meetings and ensure timely execution. Time Management & Prioritization: Strong time management skills, with the ability to balance multiple priorities, meet deadlines, and optimize productivity. Task Tracking & Accountability: Maintain a personal task tracker to manage work priorities, monitor progress, and ensure accountability. Results-Driven & Growth Mindset: A proactive, results-oriented approach with a focus on continuous learning and improvement. Qualifications: Experience: 12+ years in technology operations, with at least 5 years in a leadership role, managing teams and delivering complex solutions. Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

JD - Director of DevOps and Cloud Operations About Us Infra360 is an emerging global leader in cloud consulting that specializes in innovative cloud-native solutions and exceptional customer service. We partner with clients to modernize and optimize their cloud, ensuring resilience, scalability, cost efficiency and innovation. Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability. We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine whats possible in cloud technology and infrastructure. Role Summary The Director of DevOps and Cloud Operations will lead and scale Infra360s technology team, driving growth, operational excellence, and client success. The role involves strategic leadership, project management, and delivering innovative solutions in cloud, DevOps, SRE, and security. The ideal candidate will foster a culture of collaboration and innovation while ensuring high-quality service delivery and identifying opportunities to expand client engagements. Key Responsibilities Leadership & People Management : Lead, mentor, and grow a team of engineers, scaling the team from 10 to 50. Foster a culture of innovation, collaboration, ownership, and excellence. Oversee talent acquisition, retention, and professional development within the team. Time Management : Prioritize tasks effectively to balance strategic initiatives, team management, and client interactions. Accountability : Take ownership of deliverables and decisions, ensuring alignment with company goals and values. Pressure Handling : Maintain composure under pressure and manage competing priorities effectively. Technology Operations Requirement Gathering & Statement of Work (SOW) Creation : Client Needs Analysis : As and when required, conduct detailed requirement-gathering sessions with clients to understand their objectives, pain points, and technical needs. Audit Facilitation : Coordinate with the tech team to perform cloud audits, identifying areas for cost optimization, security improvements, and enhanced reliability. SOW Creation : As and when required, draft and finalize comprehensive Statements of Work (SOW) that clearly outline deliverables, timelines, and expectations. Should be able to participate in client discovery calls actively Client & Resource Onboarding SOW Understanding : Thoroughly review and understand the SOW, including scope, deliverables, timelines, milestones, and SLAs to own the whole process Resource Allocation & Onboarding : Identify and onboard the right resources for the project, ensuring team members are briefed on client requirements, project scope, and deliverables. Stakeholder Alignment : Ensure alignment with clients and internal teams on all aspects of the SOW to avoid scope creep and ensure clear expectations. Onboarding Process : Develop and execute a structured client onboarding process, ensuring a smooth transition and setup of services. Access & Tools Setup : Facilitate timely access to client environments, tools, and necessary documentation for the team. Documentation : Provide regular documentation on service usage, reporting, and escalation processes. Project & Operations Management Project Monitoring : Weekly sprint planning with clients and daily stand-up calls with project teams to ensure timely delivery, quality, and efficiency of team members Work Review & Oversight : Regularly review team members work and technical approaches to ensure alignment with best practices. Quality Assurance : Implement processes to maintain high-quality standards across all deliverables. Delivery Excellence : Ensure timely and successful delivery of projects, meeting client expectations and SLAs. Ensuring progress according to SOW and achieving milestones Client Engagement & Stakeholder Management Monthly SOW progress & achievements to get the sign-off through feedback integrations Regular Client Meetings : Schedule and conduct weekly/bi-weekly meetings with clients to discuss project progress, address concerns, and gather feedback. Client Rapport Building : Establish and maintain strong relationships with clients through proactive engagement and communication Act as a subject matter expert to clients, helping them achieve their cloud and infrastructure goals. Technical Content & Marketing Support Case Study Development : Provide technical insights and content for creating impactful case studies that highlight successful client engagements and solutions. Architecture Diagrams : Design and deliver detailed architecture diagrams to visually represent technical solutions for marketing and sales materials. Collaboration with Marketing : As and when required, work with the marketing team to ensure technical accuracy and relevance in promotional content, showcasing the companys expertise. Strategic Planning & Upselling Account Growth Strategy : Develop and execute strategies to expand service offerings within existing client accounts. Client Needs Assessment : Regularly engage with clients to identify evolving needs and opportunities for additional services in cloud, DevOps, SRE, and security. Service Expansion : Identify and introduce premium services, add-ons, or long-term engagements that enhance client outcomes. Cross-Selling Opportunities : Collaborate with internal teams to bundle services and present holistic solutions. Process Optimization & Innovation Process Standardization : Identify areas for improvement and implement standardized processes across projects to enhance efficiency and consistency. Automation : Leverage automation tools and frameworks to streamline repetitive tasks and improve operational workflows. Continuous Improvement : Foster a culture of continuous improvement by encouraging feedback, conducting regular process reviews, and implementing best practices. Innovation Initiatives : Drive innovation by introducing new tools, technologies, and methodologies that align with business goals and client needs. Metrics & KPIs : Define and track key performance indicators (KPIs) to measure process effectiveness and drive data-driven decisions. Technical Expertise Technical Skills of Ideal Candidate : Deep knowledge of Infrastructure, Cloud, DevOps, SRE, Database Management, Observability, and Cybersecurity services. Solid 10+ years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments Strong Experience with Databases (PostgreSQL, MongoDB, ElasticSearch, Kafka) Hands-on experience with ELK or other logging and observability tools Hands-on experience with Prometheus, Grafana & Alertmanager and on-call processes like Pagerduty Strong with skills - K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc Good with Python/Go Scripting Automation Strong with fundamentals like DNS, Networking, Linux Experience with APM tools like - Newrelic, Datadog, and OpenTelemetry Good experience with Incident Response, Incident Management, Writing detailed RCAs Experience with Git and coding best practices Solutioning & Architecture : Proven ability to design, implement, and optimize end-to-end cloud solutions, following well-architected frameworks and best practices. Leadership & Team Management : Demonstrated success in scaling teams, fostering a collaborative and innovative work culture, and mentoring talent to achieve excellence. Problem-Solving & Innovation : Strong analytical skills to understand complex client needs and deliver creative, scalable, and impactful solutions. Project & Stakeholder Management : Expertise in project planning, execution, and stakeholder management, ensuring alignment with business objectives and client expectations. Effective Communication : Exceptional verbal and written communication skills to engage with clients, teams, and stakeholders effectively. Documentation & Organization : Ability to maintain well-organized, structured documentation and adhere to standardized folder structures. Attention to Detail & Follow Through Consistently capture key points, action items, and follow-ups during meetings and ensure timely execution. Time Management & Prioritization : Strong time management skills, with the ability to balance multiple priorities, meet deadlines, and optimize productivity. Task Tracking & Accountability : Maintain a personal task tracker to manage work priorities, monitor progress, and ensure accountability. Results-Driven & Growth Mindset : A proactive, results-oriented approach with a focus on continuous learning and improvement. Qualifications Experience : 12+ years in technology operations, with at least 5 years in a leadership role, managing teams and delivering complex solutions. Education : Bachelors or Masters degree in Computer Science, Engineering, or a related field. (ref:hirist.tech)

Job_Description":" JD - Director of DevOps and Cloud Operations About Us Infra360 is an emerging global leader in cloud consulting that specializes in innovative cloud-native solutions and exceptional customer service. We partner with clients to modernize and optimize their cloud, ensuring resilience, scalability, cost efficiency and innovation. Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability. We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what\u2019s possible in cloud technology and infrastructure. Role Summary The Director of DevOps and Cloud Operations will lead and scale Infra360\u2019s technology team, driving growth, operational excellence, and client success. The role involves strategic leadership, project management, and delivering innovative solutions in cloud, DevOps, SRE, and security. The ideal candidate will foster a culture of collaboration and innovation while ensuring high-quality service delivery and identifying opportunities to expand client engagements. Key Responsibilities Leadership & People Management: Lead, mentor, and grow a team of engineers, scaling the team from 10 to 50. Foster a culture of innovation, collaboration, ownership, and excellence. Oversee talent acquisition, retention, and professional development within the team. Time Management: Prioritize tasks effectively to balance strategic initiatives, team management, and client interactions. Accountability: Take ownership of deliverables and decisions, ensuring alignment with company goals and values. Pressure Handling: Maintain composure under pressure and manage competing priorities effectively. Technology Operations: Requirement Gathering & Statement of Work (SOW) Creation: Client Needs Analysis: As and when required, conduct detailed requirement-gathering sessions with clients to understand their objectives, pain points, and technical needs. Audit Facilitation: Coordinate with the tech team to perform cloud audits, identifying areas for cost optimization, security improvements, and enhanced reliability. SOW Creation: As and when required, draft and finalize comprehensive Statements of Work (SOW) that clearly outline deliverables, timelines, and expectations. Should be able to participate in client discovery calls actively Client & Resource Onboarding: SOW Understanding: Thoroughly review and understand the SOW, including scope, deliverables, timelines, milestones, and SLAs to own the whole process Resource Allocation & Onboarding: Identify and onboard the right resources for the project, ensuring team members are briefed on client requirements, project scope, and deliverables. Stakeholder Alignment: Ensure alignment with clients and internal teams on all aspects of the SOW to avoid scope creep and ensure clear expectations. Onboarding Process : Develop and execute a structured client onboarding process, ensuring a smooth transition and setup of services. Access & Tools Setup: Facilitate timely access to client environments, tools, and necessary documentation for the team. Documentation: Provide regular documentation on service usage, reporting, and escalation processes. Project & Operations Management: Project Monitoring: Weekly sprint planning with clients and daily stand-up calls with project teams to ensure timely delivery, quality, and efficiency of team members Work Review & Oversight: Regularly review team members\u2019 work and technical approaches to ensure alignment with best practices. Quality Assurance: Implement processes to maintain high-quality standards across all deliverables. Delivery Excellence: Ensure timely and successful delivery of projects, meeting client expectations and SLAs. Ensuring progress according to SOW and achieving milestones Client Engagement & Stakeholder Management: Monthly SOW progress & achievements to get the sign-off through feedback integrations Regular Client Meetings: Schedule and conduct weekly/bi-weekly meetings with clients to discuss project progress, address concerns, and gather feedback. Client Rapport Building: Establish and maintain strong relationships with clients through proactive engagement and communication Act as a subject matter expert to clients, helping them achieve their cloud and infrastructure goals. Technical Content & Marketing Support: Case Study Development: Provide technical insights and content for creating impactful case studies that highlight successful client engagements and solutions. Architecture Diagrams: Design and deliver detailed architecture diagrams to visually represent technical solutions for marketing and sales materials. Collaboration with Marketing: As and when required, work with the marketing team to ensure technical accuracy and relevance in promotional content, showcasing the company\u2019s expertise. Strategic Planning & Upselling: Account Growth Strategy: Develop and execute strategies to expand service offerings within existing client accounts. Client Needs Assessment: Regularly engage with clients to identify evolving needs and opportunities for additional services in cloud, DevOps, SRE, and security. Service Expansion: Identify and introduce premium services, add-ons, or long-term engagements that enhance client outcomes. Cross-Selling Opportunities: Collaborate with internal teams to bundle services and present holistic solutions. Process Optimization & Innovation: Process Standardization: Identify areas for improvement and implement standardized processes across projects to enhance efficiency and consistency. Automation: Leverage automation tools and frameworks to streamline repetitive tasks and improve operational workflows. Continuous Improvement: Foster a culture of continuous improvement by encouraging feedback, conducting regular process reviews, and implementing best practices. Innovation Initiatives: Drive innovation by introducing new tools, technologies, and methodologies that align with business goals and client needs. Metrics & KPIs: Define and track key performance indicators (KPIs) to measure process effectiveness and drive data-driven decisions. Requirements Technical Skills of Ideal Candidate: Technical Expertise: Deep knowledge of Infrastructure, Cloud, DevOps, SRE, Database Management, Observability, and Cybersecurity services. Solid 10+ years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments Strong Experience with Databases (PostgreSQL, MongoDB, ElasticSearch, Kafka) Hands-on experience with ELK or other logging and observability tools Hands-on experience with Prometheus, Grafana & Alertmanager and on-call processes like Pagerduty Strong with skills - K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc Good with Python/Go Scripting Automation Strong with fundamentals like DNS, Networking, Linux Experience with APM tools like - Newrelic, Datadog, and OpenTelemetry Good experience with Incident Response, Incident Management, Writing detailed RCAs Experience with Git and coding best practices Solutioning & Architecture: Proven ability to design, implement, and optimize end-to-end cloud solutions, following well-architected frameworks and best practices. Leadership & Team Management: Demonstrated success in scaling teams, fostering a collaborative and innovative work culture, and mentoring talent to achieve excellence. Problem-Solving & Innovation: Strong analytical skills to understand complex client needs and deliver creative, scalable, and impactful solutions. Project & Stakeholder Management: Expertise in project planning, execution, and stakeholder management, ensuring alignment with business objectives and client expectations. Effective Communication: Exceptional verbal and written communication skills to engage with clients, teams, and stakeholders effectively. Documentation & Organization: Ability to maintain well-organized, structured documentation and adhere to standardized folder structures. Attention to Detail & Follow Through Consistently capture key points, action items, and follow-ups during meetings and ensure timely execution. Time Management & Prioritization: Strong time management skills, with the ability to balance multiple priorities, meet deadlines, and optimize productivity. Task Tracking & Accountability: Maintain a personal task tracker to manage work priorities, monitor progress, and ensure accountability. Results-Driven & Growth Mindset: A proactive, results-oriented approach with a focus on continuous learning and improvement. Qualifications: Experience: 12+ years in technology operations, with at least 5 years in a leadership role, managing teams and delivering complex solutions. Education: Bachelor\u2019s or Master\u2019s degree in Computer Science, Engineering, or a related field. ","