Infra Tech Support Practitioner

 About The Role  

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Linux Operations

Good to have skills :Linux, Unix Shell ScriptingMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, collaborating with team members, and ensuring that all configured services operate smoothly across different platforms. You will be responsible for both remote and onsite support, contributing to the overall efficiency and reliability of the systems in place. Your role will require you to troubleshoot and resolve issues at both basic and intermediate levels, ensuring that all hardware and software components function optimally.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and implement improvements to enhance efficiency. Professional & Technical Skills:

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Must To Have Skills:

Proficiency in Linux Operations.- Good To Have
Skills:

Experience with Unix Shell Scripting, Linux.- Strong understanding of system administration and troubleshooting techniques.- Experience with server management and network configuration.- Familiarity with virtualization technologies and cloud services.
Additional Information:- The candidate should have minimum 5 years of experience in Linux Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education