Infra Tech Support Practitioner

 About The Role  

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Linux Operations

Good to have skills :Linux, Unix Shell ScriptingMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, ensuring system reliability, and collaborating with various teams to implement solutions. You will engage in both remote and onsite support, working within defined operating models and processes to maintain optimal system performance and user satisfaction.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Conduct regular system checks and maintenance to ensure optimal performance.- Document technical processes and solutions for future reference and training. Professional & Technical Skills:

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Must To Have Skills:

Proficiency in Linux Operations.- Good To Have
Skills:

Experience with Linux, Unix Shell Scripting.- Strong troubleshooting skills for both hardware and software issues.- Familiarity with server and network management.- Ability to implement and support various software solutions across platforms.
Additional Information:- The candidate should have minimum 5 years of experience in Linux Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education