Infra Tech Support Practitioner

The role of an Infra Tech Support Practitioner involves providing ongoing technical support and maintenance for production and development systems and software products. This support can be provided both remotely and on-site, adhering to defined operating models and processes. The responsibilities include offering hardware/software support, implementing technology at the operating system level for various server and network areas, and supporting specific software solutions from different vendors. The role also includes basic and intermediate level troubleshooting. As a Splunk Administrator, you will play a crucial role in ensuring the smooth functioning of systems and software products. Daily tasks may include managing multi-site clustering, maintaining indexes, creating monitoring jobs for alerts, troubleshooting issues, and maintaining necessary documentation. Key Responsibilities: - Setting up Multi-Site Clustering with replication strategies - Managing Indexes, Summary Indexes, DM Acceleration, and Scheduled searches - Installing/upgrading Splunk software - Creating monitoring jobs for alerts - Troubleshooting issues via log analysis - Working with YAML/Ansible for automation - Strong architecture knowledge in distributed search, index lifecycle, cluster management, etc. - Proficiency in UNIX platform and basic networking skills - Experience with Azure DevOps/CICD pipelines - Working in Azure Cloud environment - Core Splunk Enterprise Administration skills - Understanding business requirements and translating them into solution designs - Quality-oriented, committed, pragmatic, and solution-oriented - Strong communication and teamwork skills Minimum Requirement: - Minimum 5 years of experience - Educational Qualification: Graduate/full-time degree Professional Attributes: - At least 3.5 years of experience as a Splunk administrator - Ability to understand and convert business requirements into solution designs - Quality-oriented and committed to delivering results - Strong team player with excellent communication skills Additional Information: - Willingness to support a 24*7 environment with rotational shifts Please note that the role requires expertise in Splunk Administration as the primary skill and familiarity with other technical aspects mentioned in the job description.,