Infosys BPM is Hiring! Windows Support - Service Desk - Apply Now

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad

Are you passionate about technology and solving customer challenges

Technical Support Advocates

Mandatory Requirements:

• Must have hands on Experience in Microsoft Product Support and Windows Support
• Must be able to work in Rotational Shift (Night Shift)
• Must have Excellent Communication Skill (Speak and Chat in English)

Walk-in directly for an on-the-spot interview.

Role: Technical Support Advocate

As a Technical Support Advocate, you will be the first point of contact for our customers, playing a crucial role in ensuring they have a smooth and satisfying experience with our products. Your dedication to solving their technical challenges will contribute directly to customer loyalty and satisfaction.

Key Responsibilities:

• Accounts & Billing Support:

  Assist customers with subscription management, payment issues, refunds, and token redemption.

• Technical Assistance:

  Provide post-installation technical support for Microsoft products, including Windows and M365.

• Troubleshooting:

  Diagnose and resolve software issues and device network/connectivity problems.

• Product Guidance:

  Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.

• Customer Service:

  Address customer inquiries with patience, empathy, and excellent communication skills.

Prerequisites & Skills:

• Minimum typing speed of

  30 words per minute

  .
• Proficiency in managing accounts, payments, and billing inquiries.
• Strong troubleshooting skills for software and connectivity issues.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Prior experience in technical support or customer service is essential.
• Familiarity with Microsoft products and services.
• Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus!

Walk-In Interview Details:

Date: 13th September 2025

Time: 10:00 AM 01:00 PM

Landmark:

"Walkin"

What to Bring:

• Updated resume (printout)
• Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
• Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

• Laptops, cameras, and other electronic devices are

  not allowed

  at the venue due to security reasons.
• Original Government ID is

  mandatory

  for security clearance.
• Preference will be given to

  immediate joiners

  .

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR