Information Technology System Administrator

The IT System Administrator is responsible for overseeing and managing the organization&aposs IT environment, including hardware and software, excluding network. The role also includes incident and changes management and supporting employee on- and off-boarding processes.

To succeed in this position, candidates should have at least five years of experience in system administration or a similar role. Strong communication skills, both written and verbal, are essential. Technical expertise in network management, system security, and a variety of operating systems is required. Problem-solving abilities and customer service skills are also important for this role, and relevant certifications will be considered advantageous.

Responsibilities:

• Administer IT environment workstations, printers, servers, software installation, inventory management, updates, patches, etc.
• Administer Microsoft Windows servers installation, configuration, upgrade, patching etc.
• Manage Windows and Mac OS, device deployment by MDM solutions and patching of OS and third-party software.
• Manage user and service accounts and permissions.
• Maintaining system administration documentation and systems based on best practices.
• Observe and enforce group IT guidelines and IT standard operating procedures.
• Analyze, troubleshoot, and resolve problems.
• Follow best practices and strategies for application deployment and infrastructure maintenance.
• Perform Incident management troubleshoot and resolve incidents.
• Perform Change management plan and implement changes.
• Monitor and manage systems, and services health.
• Monitor of infrastructure components and application performance.
• Manage and handle logistics for IT equipment.
• Support the IT aspects of employee on- and off-boarding processes.
• Follow up on ticket requests and escalate as needed.

Requirements:

• 5 years of relevant experience as Systems Administrator or similar position.
• Fluent in English, both written and verbal.
• Excellent communication and problem-solving skills.
• Ability to work well in a team and under tight deadlines.
• Excellent customer service skills.
• Experience with MS Endpoint manager (Intune).
• Experience with Microsoft Windows servers and MacOS.
• Experience with managing (Azure) Active Directory.
• Experience with AD, DNS, DHCP, ADFS, NPS, CA.
• Experience with Office 365, Exchange and SharePoint.

Preferred Requirements:

• Experience with Atlassian products (Jira Service Management).
• Virtualization certificates.
• Windows Server certificates.
• Network infrastructure certificates.
• ITIL certificates.
• Other IT related certificates.