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8.0 - 13.0 years
7 - 11 Lacs
Bengaluru
Work from Office
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT We re looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. You ll need excellent communication and organizational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude. You will act as a trusted advisor to your accounts and collaborate with internal teams to ensure customer needs are met; run weekly status calls, monthly SLA reporting, business reviews, issue tracking, reporting and cross-functional communication with other OT development teams and Onshore Stakeholders. An excellent opportunity to be part of the development of the cutting-edge customer success services - BN CSM Team. WHAT THE ROLE OFFERS Customer Health Ownership Proactively manage customer relationships to ensure optimal health status (green), driving satisfaction and long-term retention. Project Execution & Delivery Lead end-to-end execution of customer projects, including weekly status calls, monthly SLA reviews, issue resolution, and coordination with cross-functional teams and the Onshore Delivery Manager. Queue & Workflow Monitoring Oversee customer support and request queues to ensure timely and effective responses. Stakeholder Collaboration & Estimation Partner with customers and internal stakeholders to evaluate work complexity and contribute to accurate quoting and time estimation. Customer Data Management Maintain and own comprehensive customer profiles by consolidating data from multiple sources, ensuring a single source of truth for internal teams. Customer Insights & Reporting Develop analytics and dashboards to provide a 360 view of customer health, usage trends, and engagement metrics. Executive Communication Deliver regular updates and strategic communications to internal stakeholders and executive sponsors to maintain alignment on customer goals and outcomes. Trusted Advisor Relationship Build strong, trust-based relationships with customers, serving as their advocate within OpenText to ensure their voices are heard and needs are met. Process Improvement Contribute to ongoing enhancement of CSM best practices, playbooks, and engagement templates. Customer Engagement Programs Collaborate with the Customer Experience team to design and execute tailored outreach initiatives such as product usage campaigns, newsletters, webinars, and user groups. WHAT YOU NEED TO SUCCEED Strong Project Management Expertise Proven ability to plan, execute, and monitor multiple customer-facing initiatives and programs effectively. EDI Knowledge Solid understanding of Electronic Data Interchange (EDI) systems and their role in customer integrations and operations. Flexible Work Hours Willingness and ability to work US business hours to align with customer needs and internal teams. Leadership & Influence Ability to earn trust, command respect, and foster a collaborative environment among both customers and internal stakeholders. Planning & Execution Skills Familiarity with structured approaches to planning, tracking progress, and controlling deliverables across projects. Proactive Problem Solving Skilled in identifying potential risks early and implementing preemptive solutions to maintain project momentum. Program & Project Methodologies Good understanding of established program and project management frameworks (PMP-based methodologies). Adaptability & Curiosity High level of commitment with a continuous learning mindset; able to quickly grasp and implement new tools, technologies, and processes. Excellent Communication Strong verbal and written English communication skills, capable of clearly articulating technical and business concepts to diverse audiences. Education and Experience BE/B.Tech /ME/ M.Tech/MCA with 8 years of work experience OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.
Posted 4 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Mumbai
Work from Office
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. Role: Inside Sales Representative (MBA Freshers) Location: Mumbai Department: Sales / Business Development Experience: 0- 2 years (Freshers welcome) About the Role We are looking for enthusiastic and ambitious MBA Freshers with a specialization in Marketing or Sales who are eager to kickstart their career in Business Development. This is a great opportunity to be part of a dynamic sales team, working closely with senior professionals, building client relationships, and contributing to business growth. Your Role in Our Mission 1. Learning & Supporting Account Management: Assist in managing a portfolio of existing SMB accounts under the guidance of senior managers. Understand client requirements and support in identifying upsell and cross-sell opportunities. Develop relationship-building skills through client interactions. 2. New Business Support & Prospecting: Participate in identifying and researching potential new clients. Learn to initiate outreach via emails, LinkedIn, or cold calling with mentorship from the team. Assist in preparing client pitches and proposals. 3. Sales Operations & CRM Updates: Learn to use CRM tools for maintaining and updating client records. Track sales activities and provide inputs to the reporting team. Support in coordinating meetings, follow-ups, and documentation. 4. Sales Goal Alignment: Learn about sales target planning and performance tracking. Work alongside team members to contribute to monthly and quarterly goals. 5.
Posted 4 weeks ago
5.0 - 10.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Job Description: Work with the company s external auditor in leading walkthroughs, test of design and operational effectiveness of IT general controls; Coordinate and perform SOX program testing/auditing of IT General Controls with control owners and management; Evaluate IT General Control deficiencies for impact and perform risk assessments and root cause analysis to determine appropriate management actions. Monitor management s associated remediation efforts to closure, including review of supporting evidence; Create and maintain supporting documentation for SOX compliance testing; Engage and deliver appropriate workpapers timely to external auditors; Engag e , develop relationships and maintain open communication with a wide variety of cross functional internal resources and management as appropriate; Assess new products, systems, databases or changes to existing processes to identify and evaluate financial risks; Recommend process efficiencies to drive effective SOX IT compliance; Assist second line of defense organizations in ensuring that approved IT General controls are embedded in current processes; Support development and delivery of training programs to educate development teams and other stakeholders on compliance requirements, best practices, and policies; Foster a culture of compliance awareness and accountability within the organization. Qualifications: CISA, CISSP, CISM, ISO 27001, and other security certifications preferred; 5 years relevant experience; Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence; Strong IT SOX & audit experience, particularly IT controls; Demonstrated understanding of information management systems and infrastructure including IT processes, tools, controls; Technical acumen and the ability to understand and interpret technical specifications; Ability to meet stringent deadlines in a fast-paced environment, deliver quality product and work well in a dynamic team environment; Exceptional written and verbal skills.
Posted 4 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Chennai, Thiruvananthapuram
Work from Office
Plans, monitors, direct and evaluate QA production on a daily basis. Ensures that daily schedules are met and communicates with Director, and Coding Operations if situations occur that hinder meeting deadlines. If system issues or other emergencies delay QA, an implement measures/schedules to return to established schedules at the earliest possible time. This should be done closely with each quality specialist to ensure the needs are met and that satisfy our client requirements. Responsible for ensuring that the QA communicates a valid, workable schedule for his or her client each week. Accurate, sensible & on-time.**If this doesn t happen properly, it s the responsibility of the Lead QA Specialist to make it happen promptly. Review medical record documentation for accuracy in code assignment of the primary/secondary diagnosis and procedures using ICD-9-CM and CPT-4 coding conventions. Sequence the diagnosis and procedures using coding guidelines. When applicable, ensure MS-DRG/APC assignment is accurate. Abstract and compile data from medical records for appropriate optimal/complaint reimbursement for hospital and/or professional charges. This involves reviewing code assignments that are not straightforward or the documentation in the record is inadequate, ambiguous, or unclear for coding purposes. Answers queries from the quality staff on a day to day basis and escalating to the Director of Coding as necessary. Meets agreed sampling targets and accuracy. Keeps abreast of coding guidelines and reimbursement reporting requirements. Documents QA data on teams of QA/coders and records findings in the QA system (Guide Audit), which will be for reporting to the client, identifying risk areas, development of training and education programs and development/implementation of standardization within the organization. This also involves guidance and mentorship of coders. Helps to ensure that continuing education is planned, scheduled and completed for all coding/QA teams through the coordination of the US. Coordinates scheduled quality meetings with the QA and production staff. Brings identified concerns to Guidehouse s coding compliance management for discussion. Project Launch - Active involvement in project launch sessions along with team leaders to understand the coding process. Have a rotational arrangement and is flexible to work with any given team as assigned. Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association and adheres to official coding guidelines. - Maintain a thorough understanding of anatomy and physiology, medical terminology, disease processes and surgical techniques to effectively apply ICD-9-CM and CPT-4 coding guidelines to inpatient and outpatient diagnoses and procedures. Assist with research and development and presentation of continuing education programs on areas of specialization. Assist with special projects as required. Example: Focused audits; client launches, etc. Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets. Shall report incidents related to security of information to concerned authorities. What You Will Need : Key Skills: Medical Coding Exp. Level: 5+years Qualifications: Accredited medical coders (CCA, CCS, CPC, CPC-H) with at least 5+ years experience. What Would Be Nice To Have : Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-10-CM and ICD-10-PCS conventions especially adhering to Inpatient guidelines ,ED indicators and regulatory requirements. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Posted 1 month ago
6.0 - 11.0 years
8 - 13 Lacs
Bengaluru
Work from Office
Develop, test and support future-ready data solutions for customers across industry verticals. Develop, test, and support end-to-end batch and near real-time data flows/pipelines. Demonstrate understanding of data architectures, modern data platforms, big data, analytics, cloud platforms, data governance and information management and associated technologies. Communicates risks and ensures understanding of these risks. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with a minimum of 6+ years of related experience required. Experience in modelling and business system designs. Good hands-on experience on DataStage, Cloud-based ETL Services. Have great expertise in writing TSQL code. Well-versed with data warehouse schemas and OLAP techniques. Preferred technical and professional experience Ability to manage and make decisions about competing priorities and resources. Ability to delegate where appropriate. Must be a strong team player/leader. Ability to lead Data transformation projects with multiple junior data engineers. Strong oral written and interpersonal skills for interacting throughout all levels of the organization. Ability to communicate complex business problems and technical solutions.
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Work experience in the field of enhancing OneSource trans-editor, custom authority, custom rules, product mapping, customer exemption certificate, SAP configuration for external tax (OneSource) system and other aspects of integration. Good experience on G Responsibilities: Product mapping, customer exemption certificate, SAP configuration for external tax (OneSource) system and other aspects of integration. Tax configuration in SAP like set up tax code, tax procedure, tax condition type, Account key etc Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 3 to 5 years hands-on experience in OneSource Experience in a large business system environment, performing business analysis, business development, and/or project management with a preferred focus Preferred technical and professional experience Proven work experience in OneSource be an added advantage
Posted 1 month ago
2.0 - 5.0 years
6 - 10 Lacs
Mumbai
Work from Office
As Data Engineer at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise search applications such as Elasticsearch and Splunk for client requirements Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviours. Build teams or writing programs to cleanse and integrate data in an efficient and reusable manner, developing predictive or prescriptive models, and evaluating modelling results Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Expertise in Data warehousing/ information Management/ Data Integration/Business Intelligence using ETL tool Informatica PowerCenter Knowledge of Cloud, Power BI, Data migration on cloud skills. Experience in Unix shell scripting and python Experience with relational SQL, Big Data etc Preferred technical and professional experience Knowledge of MS-Azure Cloud Experience in Informatica PowerCenter Experience in Unix shell scripting and python
Posted 1 month ago
5.0 - 7.0 years
20 - 25 Lacs
Hyderabad
Work from Office
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. The Opportunity As a Senior Software Engineer, you will utilize superior knowledge and experience to perform highly complex product design, systems analysis, research, maintenance, troubleshooting and other programming activities. You will drive innovation for both team and product development. You are great at Produce high quality code according to design specifications. Analyze, troubleshoot, and fix highly complex code defects. Propose creative solutions or alternatives balancing risk, complexity, and effort to meet requirements. Work across teams and functional roles to ensure interoperability among other products, including training and consultation. Participate in the software development process from design to release in an Agile Development Framework. What it Takes Bachelor s degree in Computer Science or related field 5 - 7 years of product development experience In depth knowledge in Ruby on rails Excellent RDBMS experience with Postgres, SQL Server and Oracle Extensive of Angular JS Excellent knowledge of REST API Excellent hold on design patterns Fundamentally good programming and debugging skills. Strong hands-on experience with building enterprise applications Good experience in Server and Client-side technologies Contribute to the continual improvement of our agile development processes. Maintain up-to-date documentation on processes and code. Experience working with groups of people across several geographies. Excellent communication and time management skills OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.
Posted 1 month ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation. At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn t just embrace what s exceptional. We create exceptional products and customer experiences. The Digital Business Unit partners with our customers to safeguard their data, assets, and reputation from internal and external threats such as disasters, ransomware, and shifts in the market. We achieve this through a unified asset and data strategy that: Protects data and other assets in accordance with corporate and regulatory handling policies. Unlocks data through digitization to move the business forward through automation and optimized governance and access, while minimizing risk. Transforms data into insights to enhance and accelerate decision-making and enable real-time automation. Keywords: developer, implementation, administration documentation, API, SaaS, mentorship ABOUT THIS OPPORTUNITY.... (Ability to work Remote) We are seeking an experienced and detail-oriented Senior Technical Writer to join our Technical Enablement team. As a Senior Technical Writer you will develop technical enablement resources for our developer audiences, including our internal stakeholders from our customer success team to our partners and our external customers and partners. The content resources you create will help ensure the success of our implementation projects and help customers use our product. The ideal candidate is skilled at collaborating with various functions to extract key information and present it in an accessible format. You are curious and comfortable asking questions, a self-starter, problem solver, and take initiative. You will help develop strategy, standards, processes, and procedures for developing technical documentation at Iron Mountain. To be successful in this role, you will need to: Be curious and not be afraid to ask questions. Take complex technical information and translate it into easy to understand content. Ability to prioritize and execute multiple projects and tasks in a fast-paced environment with minimal supervision. Be a user advocate. Collaborate closely with technical SMEs and manage projects with multiple contributors Communicate clearly and frequently with management and stakeholders and demonstrate strong writing, project management, and organizational skills Adapt to rapidly changing project timelines and deliverables Be creative, innovative, and resourceful. Take initiative proactively. Identify user personas. Manage and prioritize work independently. Responsibilities Independently write and edit technically accurate, high-quality content. Assess core personas and their motivations and develop the appropriate content to support them. Determine the clearest and most logical way to present product information for user comprehension. Act as user advocate in the creation and review of UX content. Generate innovative ideas for content development and delivery. Collaborate with subject-matter experts, including product managers, software developers, professional services, and partners to gain an understanding of topics and user and content needs, create content for documentation and user interfaces, and help define product language and terminology. Maintain and update content as the product evolves. Implement content feedback channels to identify and solve problems via documentation. Provide mentorship to other writers. Contribute to defining language styles, including the look, feel, mood, and voice for all content types. Contribute to departmental strategy, processes, standards, and procedures. Mentor more junior members of the team. Qualifications 5+ years technical writing experience for a SaaS/PaaS company. Bachelor s degree in English, Technical Writing/Communication, or related field. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Willingness to take on new challenges and build on current skills. Exceptional analytical and conceptual thinking skills. Ability to multi-task and be a self-starter. Ability to edit, write, and revise all technical material for consistency and accuracy. Passion to learn and understand software implementation, API integration, and SaaS delivery workflows. Proficiency with technical writing tools, Paligo a plus. Knowledge of server-oriented architectures and web platform applications with the ability to interact with engineers with APIs and REST services topics. Experience documenting APIs a plus. Working knowledge of AI, AI Agents, machine learning (ML), ML data preparation techniques, and/or machine learning models a plus. Familiarity with content delivery platforms a plus. Instructional design experience a plus. Why Join Us As a Senior Technical Writer on our team, you will have the unique opportunity to shape the way knowledge is shared across the organization. Your work will directly impact the success of our implementation, professional services, and partner teams, driving excellence in SaaS delivery. We value collaboration, innovation, and a passion for clarity in communication. Join us to help create a culture of knowledge sharing and enablement! Category: Technology
Posted 1 month ago
4.0 - 5.0 years
1 - 5 Lacs
Pune
Work from Office
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation. Team Leader JD for the BFL Project Manage a team of 20-25 associates for multiple processes. Banking Sector experience mandatory Client communication via emails, phone calls and G-meetings Schedule and allocate to team members tasks and activities to meet Customer Service KPI s Close monitoring of day to day operations, productivity, quality, logins, breaks, logouts, etc. Manuals/SOPs periodic review & updation approval from clients. Discover training needs and provide coaching Absenteeism management, ensuring adequate staff available during day to day operations. Attrition management Preparing Dashboards and MIS publishing as per business needs Sets Clear Team goals and KPI s, Plan and organize team building activities Daily team huddles on performance and targets. Monthly 1-1 discussion with team members. Listen to team members feedback and resolve any issues or conflicts Identify new process improvement and automation opportunities Motivating Quality resources for career growth and grooming the right talent. Team Leader Requirement and Qualification:- Graduate in any stream with minimum 4-5 years of experience Team Handling experience required Good knowledge of MS Office & Excellent MS-Excel Good Presentation skills & Written and spoken English Good organization and communication skills Good leadership skills and the ability to motivate and train employees Able to work in a team and stressful conditions Critical thinker and problem-solving skills Ready to work in shifts (If required) & Extended hours Good time-management skills Working 6 days for week & Sunday working during month ends Category: Operations Group
Posted 1 month ago
2.0 - 4.0 years
2 - 3 Lacs
Bengaluru
Work from Office
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation. Position Purpose Iron Mountain s Global Business Services (GBS) group is hiring an experienced Credit & Collection associate. You will join a dynamic and fast-paced organization whose mission is to be a trusted strategic partner to our internal and external customers through optimization, standardization, and enterprise capabilities. Result-driven Credit Collection Specialist with 5+ years of experience in accounts receivable, credit risk analysis, and debt recovery. Expertise in reducing outstanding balances, maintaining client relationships, and ensuring timely payment collection while adhering to company policies and legal regulations. Major | Key Accountabilities Tracking outstanding balances and maintaining up-to-date accounts receivable records. Generating and sending invoices, account statements, and payment reminders to clients. Reconciling accounts to ensure accurate records of payments and credits. Contacting clients (via calls, emails, or letters) to recover overdue payments. Negotiating and establishing payment plans or settlements with delinquent customers. Monitoring payment plans to ensure compliance with agreed-upon terms. Escalating unresolved or overdue accounts for legal or third-party collection efforts. Maintaining professional communication to ensure positive customer relationships during the collection process. Addressing client disputes, resolving billing discrepancies, and ensuring satisfactory resolutions. Educating clients on payment policies and credit terms. Ensuring all collection practices comply with local laws, such as the Fair Debt Collection Practices Act (FDCPA). Preparing regular reports on aging accounts, delinquency rates, and collection performance metrics. Collaborating with internal teams (e.g., sales, customer service) to resolve credit or payment issues. Identifying and implementing strategies to accelerate cash inflows. Reducing the average collection period (days sales outstanding, DSO). Monitoring credit policies and revising terms to improve payment timelines. Initiating legal action on delinquent accounts when necessary (e.g., filing claims, liaising with legal teams). Coordinating with third-party collection agencies for escalated cases. Keeping detailed records of all interactions and payment efforts to support legal proceedings. Working with finance teams to report on cash flow impacts. Collaborating with sales teams to align credit terms with customer agreements. Providing feedback to management on credit and collection trends. Key Skills, Requirements, and Competencies: Masters degree in business administration or a related field. Experience in Accounts Reconciliation, Invoice Management, Conflict Resolution and Payment Plan Negotiation Strong Verbal and Written Communication Minimum of 2-4 years in a collection role. Category: Finance
Posted 1 month ago
2.0 - 4.0 years
9 - 10 Lacs
Gurugram
Work from Office
Whats the roleThe Reporting Analyst role must build in-depth understanding of the businesses, strategy & priorities across many dimensions to provide analysis and insights, identify key Value drivers and highlight the existing value gaps with points of improvement. It has a lot of opportunity to directly impact the performance of the various business function. As a Reporting Analyst, you will work in a global, multicultural, collaborative, fun, and agile work environment; you will be responsible for leading and managing internal and external front-end development tools and work on state-of the art reporting and dashboarding solutions. Who is HiltiAt Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day. Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day. What does the role involveDefine business requirements and recommend solutions in the form of features/epics, user stories, and other document artifacts. On time update of data product in production with 100% accuracy, Data source identifications and management using SAP BW4HANA, Data Lake (SQL Server) Development of dashboard using SAC, Power BI, Excel Perform data source mapping. Ensure the expected flow of data from back end to front-end in cooperation with other Team members. Provide updates on data products developments (current state, planned & phased out products) Recommend on desirability, viability, and feasibility of requested data products to support decisions driving reporting/dashboarding requirements. Participates in global and region information management meetings/calls to align on priorities, development design and improvements. Ask the right questions to drive innovation, simplification and reduce complexity. Manages release cycles and life cycle management of his/her data product range. Coordinate delivery of global and regional user stories/dashboards and produces regular and ad-hoc reporting. Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 16th amongst India s Best Workplaces and 17th Among Asia s Best Workplaces by Great Place to Work Institute . Watch these videos to know more: Celebrating 25 years of Hilti India in style - https://youtu.be/oR4WFxYDsKQ Hear what our employees have to say on Hilti Indias legacy | #25YearsOfHilti - https://youtu.be/8k8qg8JoUaw Hilti India A great place to work for Women - https://youtu.be/gq3uliJy3c0 What do we offerYour responsibilities will be great and, with them, we ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results. We ll offer you opportunities to move around the business to work abroad, experience different job functions and tackle different markets. It s a great way to find the right match for your ambitions and achieve the exciting career you re after. We have a very thorough people review process which enables your career progression as soon as you re ready for the next challenge. What you need is: Bachelor/master s degree in computer science, information systems, Business analytics 2-4 years of on job experience in Reporting & Analytics Solid work experience with SQL Server (Procedures, Function, Views, SQL Agents) Experience in data extraction, data transformation, data load and data quality management. (DDL, DCL, DML, DQL etc.) Experience in one of the BI Software s such as Power BI, SAP Analytics Cloud Work experience with SAP BW, BOA, Excel, and VBA Solid computer skills, including Microsoft Office, databases. Solid experience in Database management and data modeling. Creating database schemas that represent and support business processes. Preferred experience in SAP Analytics Application Why should you applyWe have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you ve never worked in construction, that s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.
Posted 1 month ago
2.0 - 4.0 years
12 - 14 Lacs
Bengaluru
Work from Office
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. The opportunity: As a Technical Support Specialist, you will resolve customer issues and contribute to the overall growth of the business and your peers. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You are great at: Diagnose, troubleshoot, and identify/resolve issues related to service and product offerings. This could be at any level: operating system, application, network, hardware level, hypervisor, cloud environment etc. Resolve single- and cross technology/application incidents independently. Document known errors and work arounds. Works with team members, delivery centers, and other company organizations. Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Manage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain SLOs. Work with Tier 2 and Tier 3 engineers on technical escalations, bugs, and feature requests Excellent customer service skills, adding to the customer experience. A track record of good judgment and decision-making in positions with significant responsibility. Assist in the content creation/editing process for our Knowledge Base by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant Teamwork: Work as part of a global, and/or multi-functional team. General office environment. Role may require working in 24/7 shifts on a rotational basis . 24/7 Shift Coverage model participated in an on-seat shift and On-Call rotations. What it takes: Associate degree in a technical field or equivalent experience is preferred 2-4 years experience in a technical support and customer centric environment Ticket Management with the use of different CRM tools. Passion for providing quality customer service and technical support Demonstrated strong analytical and critical thinking skills Technical proficiency in: Cloud/SaaS applications, Windows, desktop applications, networking, security, and web applications Strong verbal/written interpersonal communication skills. English (written/oral) General network knowledge ports, firewalls, Ip s Experience working with cloud-based products Experience with AWS, Google, Azure cloud platforms Linux (desired) ITIL 4 Foundation level Certified (desired) Knowledge of ISO20000 (desired) Knowledge of JSON/REST API. (desired) Knowledge of OAuth and SAML configuration (desired) Scripting (enough to read logs and interpret the syntax) OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace. "
Posted 1 month ago
3.0 - 6.0 years
9 - 10 Lacs
Bengaluru
Work from Office
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact: As a member of the HR Shared Services Response Centre, you will become an expert in responding to queries relating to; onboarding, benefits, time off, offboarding, employee changes, payroll and other policy related questions Intake and assign customer inquiries to appropriate teams and individuals based on scope of work, will require the ability to identify when a ticket requires redirection or escalation within HRSS, Centers of Excellence (HRBP, Benefits, Talent Acquisition, etc.), or outside of HR (e.g. Finance) Respond to Response Centre customer inquiries through ITSM (ticketing system), while striving for first contact resolution offering a seamless customer experience Leverage HR Knowledgebase and OTC (intranet) to provide consistent customer service Responsible for delivering high-quality employee experience, and cultivating a culture of customer service You are great at: Ability to work in high growth, fast-paced environment requiring agility to meet changes in business demand Excellent communication skills Excellent verbal and written communication skills with a focus on customer experience Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results SAP/SuccessFactors knowledge would be an asset Must convey a high level of personal integrity and a passion for excellence What it takes: 3 - 6 years directly related work experience in a HR environment capacity, providing direct support to front-line employees and people leaders Bachelor s degree or equivalent in Business, Human Resources, Organizational Behavior, or related field HR professional accreditation preferred OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace. "
Posted 1 month ago
10.0 - 15.0 years
10 - 15 Lacs
Vadodara, Gujarat, India
On-site
Executive Assistant To Director We are seeking a highly organized and proactive Executive Assistant to support our Director. This role is crucial for managing the Director's professional and personal affairs, ensuring seamless communication, efficient scheduling, and comprehensive administrative support. Communication Management : Handle incoming and outgoing communication on behalf of the executive, including phone calls, emails, and written correspondence. Manage the executive's inbox and prioritize messages. Calendar Management : Manage the executive's calendar, scheduling appointments, meetings, and events, and ensuring effective time management. Travel Arrangements : Plan and coordinate travel arrangements for the executive, including booking flights, accommodations, transportation, and preparing travel itineraries. Meeting Coordination : Organize and coordinate meetings, including sending out meeting invitations, preparing agendas, taking minutes, and following up on action items. Document Preparation : Draft, edit, and proofread various documents and reports, including presentations, memos, letters, and other business correspondence. Relationship Management : Build and maintain relationships with internal and external stakeholders, including clients, business partners, vendors, and colleagues, on behalf of the executive. Information Management : Manage and organize confidential and sensitive information, maintaining filing systems, and ensuring proper documentation and record-keeping. Research and Analysis : Conduct research and provide relevant information, data, and reports to support the executive in decision-making and strategic planning. Project Management : Assist with the planning, coordination, and execution of projects and initiatives, tracking progress, and ensuring deadlines are met. Confidentiality and Discretion : Maintain strict confidentiality and exercise discretion in handling sensitive information and matters related to the executive & role. Prioritization and Proactive Support : Anticipate the executive's needs, identify priorities, and provide proactive support to ensure efficient workflow and productivity. Team Coordination : Collaborate with other team members, departments, and external stakeholders to facilitate smooth communication and coordination. Event Planning and Coordination : Assist in the planning and coordination of corporate events, conferences, and other special events as required. Miscellaneous Administrative Tasks : Perform various administrative tasks as needed, such as expense management, invoice processing, and office supply management. Manages aspects of their personal affairs , including appointments, finances, administrative work of home, travel, events, projects, contacts, and commitments and ensures the director's personal life runs smoothly.
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Noida
Work from Office
Changing the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences. We re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Retention Operations Specialist will be part of the Digital Media Sales Operation team and will be responsible for securing annual subscription payments and support new revenue growth. In this role you will create quotes and engage with customers/partners to secure on time annual bookings. You will be responsible for managing pipeline and providing an accurate outlook. What youll Do Developing a deep expertise and understanding of Adobes Enterprise Term agreements (Digital Media Products) Conditions of Service & Commercial Terms. Researching customer contracts and purchasing history in Adobes various CRM systems in order to build timely and accurate quotations for Anniversary Payment within the portfolio Engaging with Adobe end users, distributors and resellers, secure Anniversary Purchase orders on time and support revenue growth through True-Up motion. Engaging with business partners in sales, finance, etc. to resolve issues raised by Customers or partners related to anniversary & True-Up payments Securing and validating Purchase orders on time, driving maximum recurring revenue rates overall Managing an opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook Attaining quarterly targets for timely anniversary bookings Willing to work for customers in EMEA and/or Americas - workday starting 2 PM IST or later What you need to succeed Minimum Bachelor s degree or equivalent experience in a numerate, technical, or business field Minimum 3 to 5 years experience in a similar /related function (e.g. Sales Operations, Services Renewals Sales/Operations, Operations processes in tech industry) Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel & Strong written and spoken English. Experience in operating in an (external) customer facing environment (telephone/email based) supporting high value Enterprise customers. Proven experience in a role involving critical thinking : i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting. Pragmatic decision making where exceptions are required. Experience in performance management - ability to recognize key performance indicators, ensure ongoing monitoring and ability to collate information into clear and succinct management reports Competence in sales pipeline management and CRM tools, including Salesforce / D365, SAP / Siebel CRM, or similar analytical and information management applications. Self-motivated individual who takes initiative and strives to exceed expectations. Well organized, with the ability to prioritize and to manage time effectively Self-starter with ability to achieve successful results with limited supervision often under tight deadlines. Attention to detail is essential. Strong team orientation and ability to build cross-functional relationships. Good knowledge of operational support delivery business processes At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you re looking to make an impact, Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. .
Posted 1 month ago
4.0 - 9.0 years
6 - 11 Lacs
Mumbai
Work from Office
Fynd is India s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries. As a Machine Learning Engineer, the purpose of this role is to work with our machine learning research team to develop, implement and deploy machine learning and deep learning models. Our core area of work is in the field of computer vision so you will require some familiarity with convolutional neural networks. Please find our research page : https://research.fynd.com/ Some of our products: https://www.erase.bg/ , https://www.upscale.media/ What will you do at Fynd? Work on the deployment of machine learning and deep learning models. Help in accelerating model inference using various compression tools like onnx, Torch script, TensorRT, OpenVINO ....etc. Develop and maintain a data streaming pipeline (both batch and real-time) for data integration and large-scale machine learning. Deliver best practices recommendations and technical presentations around machine learning deployment including real-time modeling. Maintain and further enhance the internal model feature store and optimize the feature engineering script. Full life cycle implementation from requirements analysis, platform selection, technical architecture design, application design and development, testing, and deployment. Responsible for the end-to-end deployment of predictive models including scoping, testing, implementation, maintenance, tracking, and optimization of predictive models. Responsible for complete and accurate documentation of all development around machine learning engineering. Some specific requirements 4+ years of experience implementing and deploying machine learning and deep learning frameworks through distributions cluster and application programming in cloud platforms including AWS and GCP. Basic Knowledge of tools/libraries such as TensorFlow, PyTorch, Keras, NumPy, pandas etc. Strong understanding of data structures and algorithms and experience in Python. Some experience with computer vision(classification, segmentation, object detection) pipelines Deep experience across systems integration, information management, data management and architecture, and business analytics. Language: Python, Java, Scala, Unix bash script, REST API process. What do we offer? Growth Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially. Flex University: We help you upskill by organising in-house courses on important subjects Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you. Culture Community and Team building activities Host weekly, quarterly and annual events/parties. Wellness Mediclaim policy for you + parents + spouse + kids Experienced therapist for better mental health, improve productivity & work-life balance We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Number of Openings* 1 Approved ECMS* Yes Duration of contract* 6 Months Total Yrs. of Experience* 5 8 years Relevant Yrs. of experience* >4 years Detailed JD *(Roles and Responsibilities) PFB, table Mandatory skills* Pyspark, Azure databricks(PFB, table) Desired skills* Pyspark, Azure databricks, SQL Domain Anything Vendor billing rate* (INR /Day) 5500 INR/Day Work Location* Only Pune Background check process to be followed: Pre/Post/Hybrid Post Mode of Interview: Telephonic/Face to Face/Skype Interview Skype & F2F WFO / WFH / Hybrid WFO Any Certification (Mandatory) No Shift Time General Business travel required (Yes / No) No Job Description Category Essential for this role Good to have Education and Qualifications Bachelor or Master or Doctorate degree in maths, statistics, computer science, information management Work Experience 5-8 years experience working in Data Engineering and Data Warehousing. Technical / Professional Skills Please provide at least 3 Hands On with advanced SQL, Python etc. Hands On in data profiling Hands On in working on Cloud like Azure and Cloud DW like Databricks Hands On experience on Scheduling tools like Airflow, Control M etc. Knowledgeable on Big Data tools like Spark (python/scala), Hive, Impala, Hue and storage (e.g. HDFS, HBase) Knowledgeable in CICD processes BitBucket/GitHub, Jenkins, Nexus etc. Knowledgeable managing structured and unstructured data types. Knowledgeable in building Microservices, Rest APIs, Data as a Service architectures. Knowledgeable in streaming frameworks (Kafka/Spark Streaming) is preferred Non-Technical / Soft Skills Experience in working with a team of data engineers working from different locations in different time zones. Excellent communication. Effective prioritisation Pragmatic stakeholder management. Other Task-Specific Knowledge Proficient in Excel, Word, and PowerPoint. Ability to prioritise and manage to multiple concurrent activities
Posted 1 month ago
8.0 - 13.0 years
25 - 30 Lacs
Bengaluru
Work from Office
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact Lead Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer s concerns not just at a technical level but also from a customer service perspective. Our Lead Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you ll work on unique customer issues to provide resolutions. WHAT THE ROLE OFFERS Incident management and collaboration with other teams while adhering to SLA s and KPI s Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys Collaborate with various stakeholders to act as a trusted customer advocate Test Open Text product issues in various environments for validation and solution purposes. Author technical documents for inclusion in the Knowledge Base Report software bugs and customer suggestions to SME Manage Escalations and work with Escalation Manager as a point of contact WHAT YOU NEED TO SUCCEED 8+ years of prior experience working on relevant technologies Focused on scoping problems and strong troubleshooting ability. Willingness to work in shifts during weekdays and on-call during weekends4+ years of hands-on experience working on OpenText VIM Strong skills in SAP workflow and ABAP Programming 3+ years previous experience working within a technical support environment Experience with SAP R/3 and S4/HANA Strong skills in ALV Report Development Working Knowledge in SAP FI/MM modules (Technical) and business processes Experience with SAP Fiori and Web services Experience in dialog programming, building custom screens and transactions OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.
Posted 1 month ago
8.0 - 13.0 years
20 - 25 Lacs
Bengaluru
Work from Office
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact At OpenText, we are looking at motivated highly passionate Full-Stack developer for the AI development team, which is part of ITOMs OpsBridge team. The candidate must have the experience, talent, skill set and confidence to work with world-class development team at the OpenText office in Bengaluru, India. What the roles offer Collaborating with teams with diverse expertise to work on Java, Python with machine learning, and AI projects. Develop, design, and deploy large-scale models and AI strategies for AIOps Product line. Work closely with AI technology and engineering teams to take models from development to production and make them operational. Own the critical modules of core products and enhance the product to meet customer and architecture expectations in ongoing basis. Review and evaluate designs to ensure long term adaptability and sustainability. Champion processes that ensure very high-quality product releases Ensure timely release of high-quality product releases. Own and drive high quality resolution of product technical issues. Encourage and contribute to innovation aligned with the business Coach mentor junior engineers and new members into the team What you need to succeed Bachelors or Masters Engineering degree in Computer Science, Information Systems, or equivalent. 8+ years of experience in software development Expertise in machine learning and artificial intelligence domain. Mastering the entire lifecycle of machine learning, from conceptualization and development to deployment and continual refinement As a strategic leader, youll excel in making critical technical decisions, shaping roadmaps and visions that drive the success of transformative machine learning projects in AI Ops & related areas. Demonstrated experience in programming with Python and utilizing machine learning frameworks, including but not limited to PyTorch, TensorFlow, and Hugging Face libraries. Proficient in Java and/or Python, their skills transform abstract machine learning concepts into robust, efficient, and scalable solutions. Proficient in system architecture concepts & should have experience in building enterprise grade products. Proven expertise in developing and deploying machine learning solutions on public cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP). A solid understanding and practical knowledge of working with APIs (Application Programming Interfaces). Strong grasp of data structures, algorithms, and programming methodologies. Proficiency in version control using tools like Git and experience with Continuous Integration/Continuous Deployment (CI/CD) tools. Ability to automate tasks and proficiently collect, integrate, and analyze data from diverse sources. High levels of curiosity, creativity, and enthusiasm for tackling open-ended problems, demonstrating a strong problem-solving mindset. Experience in working large enterprise product setup includes Agile/Safe Agile process. Preferred Qualifications Previous hands-on experience in training and fine-tuning Large Language Models (LLMs) or proficiency in working with various inference engines. Proven track record in deploying, optimizing, and effectively managing AI/ML models in production environments. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.
Posted 1 month ago
6.0 - 11.0 years
20 - 25 Lacs
Hyderabad
Work from Office
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation The OpenText Application Delivery Management (ADM) solutions allow customers to deliver more and better software, faster that their competitors. They allow customers to automate DevOps, make the most of value stream management (VSM), and accelerate burdensome activities across their digital value stream from planning, through development and testing, all the way to delivery. YOUR IMPACT We are actively seeking a highly skilled and adaptable Senior Database Developer with extensive experience managing diverse database environments, including Oracle, PostgreSQL and Elasticsearch. The ideal candidate will possess a strong technical background in database administration, customer interaction skills, and hands-on experience collaborating with Research and Development (R&D) teams. What The Role Offers Work closely with R&D teams to understand project requirements and provide database support for experimental and research initiatives, integrating AWS services seamlessly Provide technical support and guidance to internal teams and external customers Collaborate with customers to understand their diverse database requirements and provide effective solutions. Act as the primary point of contact for addressing database-related issues and inquiries. Communicate technical information to non-technical stakeholders in a clear and understandable manner Monitor and optimize database performance, identifying and resolving bottlenecks Conduct regular performance tuning activities to enhance overall database and cloud infrastructure efficiency Collaborate with AWS resources and teams to implement best practices and optimize cloud infrastructure for database workloads Ability to design and implement scalable, secure, and highly available DB solutions Create and update documentation to reflect changes in database and AWS environments Maintain a current understanding of industry and technology trends. Be part of organization-wide initiatives and drive the change What You Need To Succeed Minimum BE CS or equivalent experience 6+ years of proven experience as a Database Developer with expertise in Oracle, PostgreSQL and AWS. Strong DB Performance tuning skills - Query level, DB tuning & Memory level tuning Experience in PL/SQL scripts and optimise SQL queries Strong understanding of database and cloud architecture, design, and best practices. Previous collaboration with R&D teams in an experimental and research-oriented environment AWS certifications (e.g., AWS Certified Database - Specialty) are highly desirable Knowledge of high availability features of Oracle DB & Oracle RAC is an advantage Experience on DevOps practices, Docker, Kubernetes, Terraform etc. is an advantage Excellent communication skills and the ability to convey technical concepts to non-technical audiences. Problem-solving skills with a proactive and collaborative approach. Experience working directly with customers to gather requirements and address concerns Willingness to learn Orchestration / automation / IAC tools (Ex Ansible, Terraform, Cloud Formation etc) Container technologies (Docker, Kubernetes) Deploying code using CI/CD tools like Jenkins, within change management procedures OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.
Posted 1 month ago
6.0 - 9.0 years
20 - 25 Lacs
Hyderabad
Work from Office
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact The Consultant will be responsible for implementing an Enterprise Content Management solution using Appworks platform, assisting customers with installations and configurations of the solution. The Consultant should understand customer requirements and advises customers on solution options and work closely with Appworks architects. They will be responsible for bringing their expertise to the customer situation during the development of the software. Will also apply business skills and consulting methodologies to collect and analyze data. Should be keen on enhancing the knowledge on the latest versions of Appworks features. Should be keen to learn on other Appworks connected OT products. What the Role Offers Should be able to independently (or with minimal help) develop software of average technical complexity. Responsible for timely delivery as agreed within the project without compromising on product quality Able to provide bottom-up estimates for the assigned parts of work Interacts well with peers and communicates in a clear and concise manner both verbally and written on his/her work Actively participate and contribute to analysis, design, planning, processes, etc., Raise issues where needed and create sensitivity towards timely resolution of problems. Adopt agile development methodologies and test-driven development practices. What you need to succeed Bachelors or advanced degree preferably related to Information Technology, or equivalent experience. Should have very good problem solving, analytical and coding skills 6 to 9 years experience with OpenText AppWorks /Process Suite, is mandatory. Should have knowledge on Appworks latest versions i.e, version 16+. Knowledge on either Entity Modeling and / or Angular+ is desirable. Knowledge on OTDS, Content Server and other Opentext products is a plus. Proficiency with XML, SOA, Object Orientation, SQL databases, network architecture. Should have design knowledge, should be able work independently Proficiency with programming in Java, JavaScript, Basic Web development. Very good knowledge of SOAP, REST web services and related technologies. Very good knowledge of Single Sign-on mechanisms and related standards. General knowledge of web servers, browsers, and other internet applications. Customer facing experience is mandatory, should able to understand requirements and come up with estimates OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.
Posted 1 month ago
5.0 - 10.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Hello. We re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What s more, we re achieving it in a company that we re in control of. In an environment that we re co-creating. And a culture that s uniquely ours. Care to join us. It isn t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It s an opportunity to be part of something special. About the role BISON is Haleon s financial consolidation and reporting system, which aggregates and consolidates financial data from local Haleon entities to produce final Haleon consolidated group financial statements. The solution is based on SAP Financial Consolidation (SAP FC) and Financial Information Management (FIM) with reporting capabilities via SAP FC, Webi, Bex and Analysis for Office. As the Product Manager for BISON Tech within Enterprise Applications, you will be responsible for defining, implementing, and optimizing our Financial Consolidation solutions across Haleon, in line with the priorities of our business teams within the Plan, Budget & Controlling value stream and to maximise value for money over the lifecycle of the various products. This important role will be a part of our Enterprise Applications Technology team, reporting directly to the Snr Product Mgr for Plan, Budget & Controlling Tech. Key responsibilities Prioritization & roadmap planning Delivery & execution Measuring Success & product Evaluation Product Financial Management & Operations Data Analysis & Interpretation Product Design Stakeholder Communication Required Experience Good understanding of and exposure to Financial Consolidation processes and best practises in the Plan, Budget & Controlling value stream such as Group Consolidation, Statutory and Management Reporting, Capital Expenditure, and Forecast, Plan and Actuals Submissions Minimum 5+ years of development experience on SAP FC (Financial Consolidation) on end-to-end data model changes (Dimensions, Category scenarios, Schedules, Filters, Rules, Setups etc) that includes design and build, Testing and also support on Desing Built. Good understanding of SAP Financial Information Management (SAP FIM), SAP BODS, SAP Cube Designer, SAP BW integration and SAP ECC Financials FI (GL, AP, AR, TR, CM). Knowledge of SAP S/4HANA Finance for Group Reporting and MS-SQL will be considered a plus. Some experience in successful technical support, design and support of product delivery, via both Agile and waterfall delivery methods. Experience in a Service Management environment. Experience working with third parties in the delivery of working products, including SaaS products. Experience of effectively working with teams covering diverse countries and cultures. SAP Finance-related certifications a plus. Preferred Experience Qualifications and skills Prioritization & roadmap planning: The successful candidate will possess basic understanding in prioritization and roadmap planning, can balance competing priorities across business needs, tech strategy, and best practice engineering to create a prioritized roadmap that maximizes value delivery, demonstrate agility in responding to changing circumstances and can communicate roadmap decisions to stakeholders. Delivery & execution: The successful candidate will possess a familiarity of the product development lifecycle and can support timely delivery with a focus on quality and efficiency, can assist in managing projects and collaborate with other tech teams to address dependencies effectively. Measuring Success & product Evaluation: Candidate is able to demonstrate skills in measuring success and product evaluation, can effectively define clear basic metrics aligned with business goals and OKRs across various stages of the product lifecycle. They leverage data analytics tools to collect, analyse, and interpret relevant data, gaining valuable insights into user behaviour and market trends. They are capable of tracking product progress, identifying areas for improvement, and making data-driven decisions to optimize performance and enhance user satisfaction. They also conduct regular reviews and retrospectives to assess the effectiveness of product strategies, facilitating continuous improvement and innovation. Product Financial Management & Operations: The successful candidate will demonstrate solid skills in financial acumen and product operations. They support operational activities such as patch management, compliance, vendor management, and technical debt management, as well as manage live services. They can proficiently assist with budgeting across multiple teams and projects, ensuring alignment with the product strategy. They are capable of financial planning, resource allocation, and support decision-making. They actively seek advice from Product Managers to provide informed financial options regarding resource management and factor them into overall budgets. Data Analysis & Interpretation: The successful candidate will have a good knowledge of various analytical tools and methodologies. They contribute to data-driven support decision-making processes, working collaboratively with the team to track product performance and identify improvement opportunities. While they may require some guidance, they are capable of analysing and interpreting data independently, playing a crucial role in shaping product strategy. Product Design: The successful candidate will demonstrate solid skills in product design. They have a familiarity of user needs, behaviours, and preferences and effectively utilize techniques such as user research, persona development, and usability testing to inform design decisions. They collaborate closely with cross-functional teams to help translate user insights into intuitive and engaging product designs. They are capable of continuously iterating and refining designs based on user feedback and market trends to deliver impactful and delightful experiences. Stakeholder Communication: The successful candidate will demonstrate the ability to support communication and review application performance with business stakeholders, software providers and service providers, adapting their style where necessary to establish an effective communication and performance improvement framework. Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. . We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. .
Posted 1 month ago
5.0 - 10.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Description What makes us Qlik ? A Gartner Magic Quadrant Leader for 1 5 years in a row , Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The Senior Data Engineer Role This is a brilliant opportunity to step into a Senior Data Engineer role where you ll not only design and build powerful batch and real-time integration solutions , but also play a key role in shaping how data empowers decisions across the business. Working within the Enterprise Data Management (EDM) team, you ll own the end-to-end delivery of scalable data systems, working with a modern tech stack including Qlik/Talend products , AWS, API/Real-time services and AI Platform agents . Youll also have the opportunity to support, train, and collaborate with teams globally, while taking the lead on data-driven initiatives that matter. What makes this role interesting? Drive projects from start to finish - From shaping requirements to deployment and testing, you ll lead the entire lifecycle. Collaborate cross-functionally - Work closely with architects, security, support, and R&D teams to deliver high-impact solutions. Be the go-to integration expert - You ll have ownership of the tools, processes, and standards that make our data ecosystem tick. Work with cutting-edge tech - Use modern platforms like Qlik /Talend , AWS and AI agents to architect next-gen data solutions. Lead initiatives that scale - Guide critical developments that enhance performance, compliance, and data accessibility. Share your knowledge - Be involved in mentoring and training others on data integration tools and practices. Here s how you ll be making an impact: Powering business decisions - Build the data solutions that give teams access to the insights they need, when they need them. Improving performance and reliability - Streamline infrastructure and ensure systems are scalable, secure, and always on. Setting best-in-class standards - Establish and promote engineering best practices that others across the business will follow. Driving consistency and compliance - Ensure robust documentation, testing, and change control processes are in place and followed. Solving real-world problems - Bring your analytical thinking to the table and tackle complex challenges with elegant solutions. Leading with initiative - Take the reins on critical projects that push the boundaries of what s possible with data at scale. We re looking for a teammate with: BA/BS degree in Software Engineering, Information Management Systems, or a related field 5+ years of building System Integration solutions Excellent working knowledge and hands-on experience with Qlik/Talend Real-time Integration (or comparable API/Real-time integration tool/technology) . Strong experience with cloud technologies (preferably AWS), GitHub, Java/Python scripts , Message Queues (Kafka) and containerization (Docker / Kubernetes) Advanced SQL skills and experience writing complex queries API/Real-time integration product certifications will be a plus Knowledge of other leading Data Integration, Data Management, and Master Data Management tools Good team player, along with strong relationship building skills Excellent written/verbal communication and presentation skills Th e l ocation for this role is : India - Bangalore If youre passionate about helping businesses harness the full potential of their data and want to be part of a team that values expertise, innovation, and collaboration, this is your opportunity to make a real difference. Apply today! More about Qlik and who we are : Find out more about life at Qlik on social: Instagram , LinkedIn , YouTube , and X/Twitter , and to see all other opportunities to join us and our values , check out our Careers Page . What else do we offer? G enuine career progression pathways and mentoring programs C ulture of innovation, technology, collaboration, and openness F lexible, diverse, and international work environment Giving back is a huge part of our culture. Alongside an extra change the world day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com . Any information you provide will be treated according to Qlik s Recruitment Privacy Notice . Qlik may only respond to emails related to accommodation requests. Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. #L I -APAC
Posted 1 month ago
1.0 - 6.0 years
6 - 10 Lacs
Bengaluru
Work from Office
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT As an Associate Technical Support Specialist, you will take the knowledge and experiences you have gained to resolve difficult customer and partner issues and contribute to the overall growth of the business. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will Achieve high levels of customer satisfaction when responding to customer requests via phone or email Troubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levels Ensure customer has best product that suits their needs Participate in the content creation lifecycle for support documentation We are looking for people who are interested in continued growth in their technology career with OpenText. An ideal candidate will invest in this job as the true career opportunity it is. A successful Associate Technical Support Specialist is a person who is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide. WHAT THE ROLE OFFERS Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation. Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions. Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy). Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role. WHAT YOU NEED TO SUCCEED A track record of good judgment and decision-making in positions with significant responsibility. Ability to independently identify high value projects and drive them to completion. Demonstrated leadership capability in cross-functional team environments. High degree of comfort with complex technical environments. Having and being able to articulate/defend an informed opinion on important topics. Skills & Experience Ideally, 6 months - 1 years experience supporting windows applications Minimum 6 months of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory and Microsoft Exchange. Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting Cloud based backup and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, SharePoint, Intune) Experience with mail configuration on android/IOS mobile devices Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners. Not required but preferred MS Certifications Knowledge of but not limited to Intune (Endpoint Management) Azure AD Connect SharePoint/OneDrive Management MS Teams Management MS 365 Dynamics Knowledge of network security practices and anti-virus programs OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.
Posted 1 month ago
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