Informatica B2B Sr. Consultant

Role Overview: As an Informatica B2B Sr. Consultant at NTT DATA in Gurgaon, Haryana, India, you will be responsible for providing technical support, monitoring and maintenance, incident management, documentation and reporting, as well as collaborating with cross-functional teams to enhance applications. Key Responsibilities: - Provide L1, L2 and L3 support for software applications, troubleshooting and resolving issues for end-users. - Collaborate with developers, IT teams, and external vendors to address issues and implement fixes. - Monitor scheduled Jobs, perform routine maintenance tasks, and assist with system upgrades and migrations. - Log, track, and manage incidents and service requests via ticketing systems. - Maintain and update application documentation, create reports on system performance, and document changes in a knowledge base. - Work with cross-functional teams to gather requirements, participate in system testing, and assist in the development of new application modules or features. Qualifications Required: - 5+ years of experience in Informatica B2B (DX, DT) and Informatica Power Center and IICS. - 5+ years of experience with databases (MS-SQL server) and application monitoring tools. - Experience in Informatica Cloud Data Governance Catalog is preferred. - Strong analytical skills to diagnose and solve complex technical problems. - Excellent communication skills to explain technical concepts to non-technical users. - Ability to provide excellent customer service under pressure and manage competing priorities. - Knowledge of ITIL processes (incident, problem, and change management). Additional Company Details (optional): NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With diverse experts in more than 50 countries, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA offers business and technology consulting, data and artificial intelligence services, and digital infrastructure solutions. Being part of the NTT Group, NTT DATA invests in R&D to support organizations and society in moving confidently into the digital future.,