Informatica B2B Sr. Consultant

As an Informatica B2B Sr. Consultant at NTT DATA in Gurgaon, Haryana (IN-HR), India, your role involves providing technical support, monitoring and maintenance, incident management, documentation and reporting, and collaboration with cross-functional teams. Here's a breakdown of your key responsibilities and qualifications: **Role Overview:** You will be responsible for providing L1, L2, and L3 support for software applications, troubleshooting and resolving application-related issues, monitoring scheduled jobs, managing incidents and service requests, maintaining application documentation, and collaborating with cross-functional teams to gather requirements and improve applications. **Key Responsibilities:** - Provide L1, L2, and L3 support for software applications. - Troubleshoot and resolve application-related issues for end-users. - Collaborate with developers, IT teams, and external vendors to address issues and implement fixes. - Monitor scheduled jobs and ensure their successful completion. - Log, track, and manage incidents and service requests via ticketing systems. - Maintain and update application documentation, including configuration settings and user guides. - Work with cross-functional teams to gather requirements and improve applications. **Qualifications Required:** - 5+ years of experience in Informatica B2B (DX, DT) and Informatica Power Center and IICS. - 5+ years of experience with databases (MS-SQL server) and application monitoring tools. - Experience in Informatica Cloud Data Governance Catalog is preferred. - Strong analytical skills to diagnose and solve complex technical problems. - Excellent verbal and written communication skills to explain technical concepts to non-technical users. - Ability to provide excellent customer service under pressure and manage competing priorities. - Knowledge of ITIL processes (incident, problem, and change management). As part of NTT DATA, a trusted global innovator of business and technology services, you will have the opportunity to work with diverse experts and contribute to helping clients innovate, optimize, and transform for long-term success. NTT DATA is committed to investing in R&D to support organizations and society in confidently moving into the digital future.,