2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: You will be responsible for providing technical support to users, ensuring minimal disruption to the IT environment. Your key tasks will include setting up clients" Mac iOS systems, installing client applications, troubleshooting hardware and software issues, and performing OS and Mac OS installations and troubleshooting. Additionally, you will be expected to document and maintain support logs, conduct software patch testing and management, and assist with firmware and driver testing and updating. Other responsibilities include troubleshooting client networks, training users as needed, and participating in business continuity planning and disaster recovery activities. Key Responsibilities: - Setup clients" Mac iOS systems - Install client applications - Troubleshoot hardware and software issues - Perform OS and Mac OS installations and troubleshooting - Document and maintain support logs - Conduct software patch testing and management - Assist with firmware and driver testing and updating - Troubleshoot client networks - Train users as required - Participate in business continuity planning and disaster recovery activities - Provide technical documentation and support - Support CCTV systems - Ensure information and e-security - Utilize ticketing tools effectively - Work with various operating systems - Understand network basics Qualifications Required: - Customer service skills - Good analytical skills - Ability to learn new technologies quickly - Effective time management - Adherence to processes - Strong documentation skills - Excellent written and verbal communication skills - Ability to multitask - Team player attitude,

Posted 23 hours ago

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