Personalized Support Engineer (PSE) TELUS International

1.0 - 5.0 years

3 - 8 Lacs

noida, greater noida

Work from Office

Description: PNACC (Phone Numbers and Account Administration) PSE (Personalized Support Engineer) PNACC PSE is primarily focused on Twilio Phone Number products and has a minor focus on Account related questions. They will deal with a generally high volume of tickets (30+ per day) with a varying level of effort. Some need simple replies, and others need more time investigating. Our work is primarily over Zendesk tickets, with SLAs ranging from 1 hr to 3 hrs. Responsibilities: BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's product and engineering teams. WEAR THE CUSTOMER SHOES: Work with our customers' and part...

Posted 1 month ago

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Personalized Support Engineer (PSE) TELUS International

1.0 - 3.0 years

3 - 8 Lacs

noida, greater noida

Work from Office

Required: Fluent in English language (both oral and written) 1+ years experience in a client-facing technical role, preferably the ability to understand and troubleshoot issues with cloud solutions. Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system such as Zendesk. Excellence in task prioritization and evaluation of situational urgency. Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to stand in the customers shoes and demonstrated dedication to the customer experience. Enthusiasm for interacting and collaborat...

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SMS Deliverability Manager Capillary Technologies

7.0 - 10.0 years

0 Lacs

bengaluru, karnataka, india

On-site

We are seeking an experienced and strategic SMS Deliverabilty Mnaager to join our team. In this role, you will lead our SMS Deliverability Consulting practice, overseeing a team of deliverability consultants while defining and implementing SMS deliverability strategies for our enterprise clients. Strategy & Consulting Act as the in-house expert on SMS deliverability , responsible for monitoring delivery rates, latency, and operator-level performance across key markets (India, Middle East, Japan, SEA). Partner with enterprise clients to design and execute SMS deliverability strategies that maximize reach and engagement while ensuring compliance with local telecom regulations. Stay ahead of ca...

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Campaign Executive Conneqt

2.0 - 4.0 years

4 - 6 Lacs

pune

Work from Office

Job Overview: We are seeking a detail-oriented and proactive WhatsApp/SMS Campaign Executor to manage and execute targeted WhatsApp/SMS campaigns. The candidate will be responsible for setting up, monitoring, and optimizing campaigns, coordinating with internal teams, and ensuring timely delivery of communications to customers. Job Title: WhatsApp/SMS Campaign Executor Location: Pune 6 days working from office Key Responsibilities: Plan, create, and execute WhatsApp/SMS marketing campaigns as per business requirements. Coordinate with the WhatsApp/SMS solution partner for account setup, approvals, and campaign configurations. Manage campaign workflows, message templates, and ensure complianc...

Posted 3 months ago

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