Associate Director, Service Manager HSBC

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As an Associate Director, Service Manager at HSBC, you will play a crucial role in maintaining and optimizing service reporting to ensure delivery of site service levels within set Scorecard Targets and OKRs. Your responsibilities will include providing transparency of global service performance to the leadership team, developing global annual demand/cost plans, and enabling workforce optimization in collaboration with Regional Heads. Additionally, you will be accountable for driving cost efficiency initiatives, raising recruitment asks for backfills, and liaising with pillar leads across the Service Management team. To excel in this role, you should possess a solid understanding of financial services and credit services products, strong business acumen, and experience in business management, programme/project management, or COO functions. Your analytical and problem-solving skills will be essential in managing shifting priorities and demands effectively. Moreover, you should demonstrate a strong risk management capability, the ability to work in complex multi-jurisdictional environments, and experience in satisfying multiple stakeholders with a collaborative leadership style. Effective communication, collaboration, and influencing skills will be key as you interact with senior management of stakeholder groups and line staff. Proficiency in tools such as MS Office, SharePoint, Jira, Confluence, and BI Dashboards will support your success in this role. Furthermore, knowledge of HSBC Group or other global organizations and an appreciation of different cultures will be advantageous. Join HSBC to make a real impact and be valued for your contributions. Your work as an Associate Director, Service Manager will enable businesses to thrive, economies to prosper, and individuals to fulfill their aspirations. At HSBC, you will have the opportunity to achieve more and contribute to the bank's mission of helping people realize their ambitions. Please note that personal data held by the Bank relating to employment applications will be used in accordance with HSBC's Privacy Statement, available on the bank's website.,

Posted 4 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.