Collection Manager - Two Wheeler Loans - Hard Bkt SkillLabs

2.0 - 6.0 years

0 Lacs

karnal, haryana

On-site

As a Collection Manager, your primary responsibility will be to allocate portfolios to vendors based on past performance trends and Field Officers (FOs) availability. You will be tasked with creating adequate manpower capacity for the portfolio and reviewing cases with FOs/Team Leaders (TLs) for proper work assignment based on disposition codes. In this role, you will be required to coordinate with agency resources for call planning to achieve better resolution rates. It will be essential to provide appropriate support to agencies on challenging cases, ensuring efficient receipt book & Repo kits allocation, and conducting periodic audits. Additionally, you will be responsible for closing agency billing within 60 days of the completed month's work. You will play a crucial role in securing prior approvals in repo cases, assisting agencies in managing repo-related issues, and handling collection/repo-related customer service issues and escalations. Collaborating with the legal team to initiate legal actions against chronic defaulters and coordinating with enforcement agencies in cases filed against the organization by customers/third parties will also be part of your duties. Tracking and reviewing BKT resolution with agencies and FOs at the operational level will be necessary. You must monitor and restrict flow rates to the next BKT based on the location you are handling. Identifying and removing non-performing FOs, recruiting a fresh team, and providing training as needed are essential for maintaining an efficient collection process. You will be responsible for closing CRM queries within the assigned Turn-Around-Time (TAT) and addressing RCU audit queries promptly. Implementing committed actions at the field level and discussing receipt book discrepancies with agencies to prevent their reoccurrence will be crucial aspects of your role. Ensuring 100% utilization of Hand-Held Terminals (HHT) and submitting regular reports to Area Collection Managers (ACMs) / Regional Collection Managers (RCMs) are key responsibilities. Promptly reporting non-functioning HHTs to the IT team for necessary support is also part of your duties. Candidate Profile: - Minimum 2-3 years of collection experience in automotive products - Experience in managing collection agencies - Proficient in data management - Ability to work as an individual performer If you meet the requirements mentioned above and are looking to take on a challenging role in collection management, we encourage you to apply for this position.,

Posted 4 days ago

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