Collections Strategy:-Develop and execute a comprehensive strategy aligned with the companys business goals and regulatory requirements.-Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.Team Leadership:-Lead and monitor Area Collection Managers including collection coordinators feet on street (FOS) collection teams.-Provide guidance, training, and performance feedback to enhance collection skills and knowledge.Performance Monitoring:-Set and manage collection targets for the team, ensuring that targets are met or exceeded.-Implement performance measurement and incentive programs to drive results.Quality Assurance:-Implement quality control measures to maintain accurate and ethical collection practices.-Conduct regular audits of collection activities, documentation, customer interactionCollaboration with Field Collection:-Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.-Provide support and resources to optimize field collection activities.Compliance and Regulations:-Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.-Stay updated on changes in collection laws and industry best practices.-Ensuring that code of conduct RBI guidelines on collections to be practised

SUMMARY As the Collection Team Leader for our wholly-owned subsidiary of Indian Bank, you will be responsible for driving the effectiveness of our collections strategy and operations. This role demands a strategic leader to guide and optimize the collections department. You will work closely with bank stakeholders and manage a diverse team to enhance performance and ensure compliance. Qualifications: Proven experience in a leadership role within collections or a related field. Strong understanding of collections strategy, performance management, and regulatory compliance. Excellent communication, analytical, and team management skills. Ability to work collaboratively with internal and external stakeholders. This role is pivotal in shaping the success of our collections operations, requiring a proactive and strategic leader to drive performance and maintain high standards. RequirementsKey Responsibilities:Strategy Development and Execution: Develop and implement a comprehensive collections strategy that aligns with the company’s business objectives and regulatory requirements. Continuously evaluate and refine collection approaches, including field collections and outbound calls, to maximize efficiency and results. Team Leadership: Lead and supervise Regional Collection Managers and field collection teams. Provide training, guidance, and performance feedback to enhance team skills and productivity. Performance Management: Set and monitor collection targets for the team, ensuring that goals are met or exceeded. Develop and implement performance measurement and incentive programs to drive results. Quality Assurance: Establish and enforce quality control measures to ensure ethical and accurate collection practices. Conduct regular audits of collection activities, documentation, and customer interactions to maintain high standards. Field Collection Collaboration: Coordinate with the field collection team to ensure effective integration and communication between field and non-field collection efforts. Provide support and resources to enhance field collection operations. Compliance and Regulatory Adherence: Ensure the collection team adheres to all relevant laws, regulations, and internal policies. Stay informed about changes in collection laws and industry best practices, ensuring compliance with RBI guidelines and the code of conduct. Reporting and Analysis: Prepare and present regular collection reports to senior management, using data-driven insights to inform strategic adjustments. Analyze collection performance metrics to guide decision-making and strategy refinement. Internal Stakeholder Engagement: Maintain strong relationships with bank stakeholders. Ensure cost optimization in the collection process and foster collaborative relationships within the bank. Benefits Good Salary and Incentives Statutory benefits

Team Management: Lead, motivate, and manage a team of approximately 15 Field Executives to achieve digital adoption targets and ensure high performance. Performance Monitoring: Track team performance and provide regular feedback. Conduct performance reviews and implement improvement plans as needed. Customer Engagement: Oversee the onboarding process for customers, ensuring a smooth transition to digital platforms and addressing any issues promptly. Training Development: Provide ongoing training and support to team members to enhance their skills and knowledge of digital banking products and services. Goal Setting: Set and communicate clear goals and targets for the team. Monitor progress and adjust strategies to meet objectives. Reporting: Prepare and present regular reports on team performance, digital adoption rates, customer feedback, and market insights. Flexibility : Ability to work flexiblehours to meet the demands of the position. Qualifications: Preferred bachelordegree in business, or related field. Strong team management skills. Excellent communication and interpersonal abilities. Deep understanding of digital banking services and market trends.

Debt Collection: Candidate should be experienced in collections of various financial products PL/ Home Loan/ Vehicle Loan/ MSME/ LAP/ Credit Cards etc. & should be capable enough to collect the overdue payments by visiting clients at the given address. Account Management: Maintain accurate records of all collection activities and client interactions in the CRM system. Negotiation: Negotiate payment plans and settlements that align with company policies and client capabilities. Compliance: Ensure compliance with relevant laws and regulations regarding debt collection practices. Customer Service: Address client inquiries and disputes professionally and effectively to foster positive relationships.Qualifications: Graduate in any stream or a related field (preferred). Young energetic freshers or experience in field collections (1-3 years). Good communication and negotiation skills. Proficiency and experience with collection software. Ability to work independently and manage time effectively.

IndBank Global Support Services Limited is looking for Executive Collection - MG ROAD to join our dynamic team and embark on a rewarding career journey Contacting customers and clients who have outstanding debts to arrange for payment Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner Providing customers and clients with information about their outstanding debts and the consequences of non-payment Keeping detailed and accurate records of all collection efforts and communications with customers and clients Following up with customers and clients on a regular basis to ensure that they are making payments on time and in accordance with their payment plans Adhering to all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act Excellent communication and negotiation skills Debt Collection: Candidate should be experienced in collections of various financial products PL/ Home Loan/ Vehicle Loan/ MSME/ LAP/ Credit Cards etc & should be capable enough to collect the overdue payments by visiting clients at the given address.

Identify New builder Projects: Actively search for and identify potential new projects within the assigned geography/area.Develop and maintain a pipeline of prospective projects.Relationship Management:Establish and nurture strong relationships with builders and developers.Liaison with TOP builder projects of the LocationAct as the primary point of contact for builders, addressing their needs and concerns.Conduct regular meetings with builders to understand their project plans and financial requirements.Visiting approved project sites on regular basis for organising camps / activity on holidays for lead generation.Project Approval: Evaluate and approve projects for funding based on established criteria and due diligence.Familiar on Legal and Technical documentation and process of the location.Coordinate with the underwriting / processing team to ensure timely project approvals.Focus on Housing Loan and Secured Loan Products:Promote and sell housing loan and secured loan products to potential customers.Develop strategies to increase the market share of these products.Visit other project in assigned area for more business penetration.Financial Objectives:Provide market insights and analysis to support business growth.Establish and achieve financial targets for the assigned period.Maintain report on the visits, leads, sales, conversion of each builder counter.Ensure all operations and activities comply with financial regulations and company policies.Lead, mentor, and motivate the builder sale & CRM team to support for achievement of our business objectives.Liaison with RAPC / Branch officials to ensure smooth coordination of frontline business activities.Maintain productivity targets as allocated by the company.

Target-driven field role: Increase the percentage of customers using the bank digital platforms within the assigned region. Build customer relationships: Engage with existing customers and meet them in the field to onboard them to digital services within designated timelines. Provide personalized customer support: Interact directly with customers, addressing any concerns and ensuring smooth onboarding. Work within assigned geographical area: Focus on the specific area mapped by Pin Code. Report regularly: Track and report on adoption rates, customer feedback, and key performance metrics

IndBank Global Support Services Limited is looking for Executive - Digital Banking - Kancheepuram to join our dynamic team and embark on a rewarding career journey Digital Strategy Development:Formulate and execute digital strategies to enhance the overall digital banking experience Collaborate with cross-functional teams to align digital initiatives with organizational goals and customer needs Digital Channel Management:Oversee and optimize various digital channels, including online banking platforms, mobile apps, and other digital touchpoints Ensure the usability, functionality, and security of digital channels, addressing any issues promptly Customer Experience Enhancement:Identify opportunities to improve the customer journey through digital solutions Work on enhancing the user interface (UI) and user experience (UX) of digital banking platforms Product Development:Collaborate with product development teams to create and enhance digital banking products and services Conduct market research to identify emerging trends and incorporate innovative features into digital offerings Regulatory Compliance:Stay informed about relevant regulations and compliance requirements related to digital banking Ensure that digital banking services comply with industry standards and legal guidelines Data Analysis and Reporting:Utilize data analytics to monitor digital banking performance and customer behavior Generate reports and insights to inform decision-making and optimize digital strategies Technology Integration:Collaborate with IT teams to integrate new technologies and ensure the seamless functioning of digital banking platforms Stay updated on technological advancements and assess their relevance to the banking industry Security and Risk Management:Implement robust security measures to protect customer data and digital transactions Develop and enforce risk management protocols for digital banking operations Training and Development:Provide training to staff and stakeholders on digital banking processes and tools Stay informed about industry best practices and share knowledge within the organization

Target-driven field role: Increase the percentage of customers using the bank digital platforms within the assigned region Build customer relationships: Engage with existing customers and meet them in the field to onboard them to digital services within designated timelines Provide personalized customer support: Interact directly with customers, addressing any concerns and ensuring smooth onboarding Work within assigned geographical area: Focus on the specific area mapped by Pin Code Report regularly: Track and report on adoption rates, customer feedback, and key performance metrics

Target-driven field role: Increase the percentage of customers using the bank digital platforms within the assigned region. Build customer relationships: Engage with existing customers and meet them in the field to onboard them to digital services within designated timelines. Provide personalized customer support: Interact directly with customers, addressing any concerns and ensuring smooth onboarding. Work within assigned geographical area: Focus on the specific area mapped by Pin Code. Report regularly: Track and report on adoption rates, customer feedback, and key performance metrics

Target-driven field role: Increase the percentage of customers using the bank digital platforms within the assigned region. Build customer relationships: Engage with existing customers and meet them in the field to onboard them to digital services within designated timelines. Provide personalized customer support: Interact directly with customers, addressing any concerns and ensuring smooth onboarding. Work within assigned geographical area: Focus on the specific area mapped by Pin Code. Report regularly: Track and report on adoption rates, customer feedback, and key performance metrics

Target-driven field role: Increase the percentage of customers using the bank digital platforms within the assigned region. Build customer relationships: Engage with existing customers and meet them in the field to onboard them to digital services within designated timelines. Provide personalized customer support: Interact directly with customers, addressing any concerns and ensuring smooth onboarding. Work within assigned geographical area: Focus on the specific area mapped by Pin Code. Report regularly: Track and report on adoption rates, customer feedback, and key performance metrics

Target-driven field role: Increase the percentage of customers using the bank digital platforms within the assigned region. Build customer relationships: Engage with existing customers and meet them in the field to onboard them to digital services within designated timelines. Provide personalized customer support: Interact directly with customers, addressing any concerns and ensuring smooth onboarding. Work within assigned geographical area: Focus on the specific area mapped by Pin Code. Report regularly: Track and report on adoption rates, customer feedback, and key performance metrics

Target-driven field role: Increase the percentage of customers using the bank digital platforms within the assigned region. Build customer relationships: Engage with existing customers and meet them in the field to onboard them to digital services within designated timelines. Provide personalized customer support: Interact directly with customers, addressing any concerns and ensuring smooth onboarding. Work within assigned geographical area: Focus on the specific area mapped by Pin Code. Report regularly: Track and report on adoption rates, customer feedback, and key performance metrics

Boosting Sales: Spearheading efforts to increase the banks sales, focusing on core products like checking and savings accounts, along with term deposits. New Customer Engagement: Proactively identifying and engaging potential customers interested in life and general insurance policies, credit cards, and more, to broaden our customer base. Client Engagement: Deepening existing client relationships by encouraging the exploration of additional bank services, particularly for those with inactive accounts. Field Marketing Activities: Conducting specific marketing activities that necessitate travel to various locales, employing a variety of strategies to attract new clientele. Recording in System: Diligently recording all interactions with customers in the CRM system to ensure comprehensive tracking of all sales activities and communications. Guideline Adherence: Strictly observing the banks selling rules and marketing guidelines to ensure ethical practices and regulatory compliance are maintained. Qualifications Graduate / Diploma in any stream. Young energetic freshers or experience in liability sales(1-3 years). Good communication and negotiation skills. Ability to work independently and manage time effectively.

Boosting Sales: Spearheading efforts to increase the banks sales, focusing on core products like checking and savings accounts, along with term deposits. New Customer Engagement: Proactively identifying and engaging potential customers interested in life and general insurance policies, credit cards, and more, to broaden our customer base. Client Engagement: Deepening existing client relationships by encouraging the exploration of additional bank services, particularly for those with inactive accounts. Field Marketing Activities: Conducting specific marketing activities that necessitate travel to various locales, employing a variety of strategies to attract new clientele. Recording in System: Diligently recording all interactions with customers in the CRM system to ensure comprehensive tracking of all sales activities and communications. Guideline Adherence: Strictly observing the banks selling rules and marketing guidelines to ensure ethical practices and regulatory compliance are maintained. Qualifications Graduate / Diploma in any stream. Young energetic freshers or experience in liability sales(1-3 years). Good communication and negotiation skills. Ability to work independently and manage time effectively.

Boosting Sales: Spearheading efforts to increase the banks sales, focusing on core products like checking and savings accounts, along with term deposits. New Customer Engagement: Proactively identifying and engaging potential customers interested in life and general insurance policies, credit cards, and more, to broaden our customer base. Client Engagement: Deepening existing client relationships by encouraging the exploration of additional bank services, particularly for those with inactive accounts. Field Marketing Activities: Conducting specific marketing activities that necessitate travel to various locales, employing a variety of strategies to attract new clientele. Recording in System: Diligently recording all interactions with customers in the CRM system to ensure comprehensive tracking of all sales activities and communications. Guideline Adherence: Strictly observing the banks selling rules and marketing guidelines to ensure ethical practices and regulatory compliance are maintained. Qualifications Graduate / Diploma in any stream. Young energetic freshers or experience in liability sales(1-3 years). Good communication and negotiation skills. Ability to work independently and manage time effectively.

Target-driven field role: Increase the percentage of customers using the bankdigital platforms within the assigned region. Build customer relationships: Engage with existing customers and meet them in the field to onboard them to digital services within designated timelines. Provide personalized customer support: Interact directly with customers, addressing any concerns and ensuring smooth onboarding. Work within assigned geographical area: Focus on the specific area mapped by Pin Code. Report regularly: Track and report on adoption rates, customer feedback, and key performance metrics..