indē wild is seeking a dynamic and experienced customer-obsessed and process-driven Customer Experience & Community Care Lead to own and elevate our customer support and engagement across global markets. This role will be responsible for leading our multi-channel support function, manage a high-performing team, and ensure every customer interaction reflects our brand promise. You will be responsible for setting up processes, implementing the right tools, and driving continuous improvements through customer insights and feedback loops. As a key cross-functional collaborator, you will work closely with Operations, Product, and Marketing to create seamless and delightful customer journeys while strengthening loyalty and retention. Responsibilities Customer Support & Community Care Manage and lead our customer support function across Email, WhatsApp, social media DMs, and chat. Set and maintain SLAs to ensure fast, empathetic, and solutions-oriented responses. Resolve escalations across India, the US, UK, and Global D2C channels. Own customer feedback loops to identify trends, flag quality issues, and ensure product experience matches brand promise. Team & Process Management Own and optimize CE platforms (e.g., Freshdesk, Navidium etc) Lead and mentor a small team of CE associates; recruit and train as needed. Create and implement SOPs for tickets, returns, refunds, order issues, etc. Monitor monthly metrics to bring down issue percentages, and provide timely feedback to respective teams to drive changes in processes which can reduce the complaints Collaborate with Operations, Product, and Website to ensure smooth customer journeys across touchpoints. Monitor performance metrics (CSAT, NPS, first response time, resolution time) and report insights regularly. Use & Implementation of AI Tools to Enhance Team Productivity and Keep CE Lean Pilot AI-based solutions (e.g., auto-replies, smart tagging, tone checkers) to increase customer experience (CE) team productivity and reduce manual workload. Test and implement tools like ChatGPT for drafting responses, creating SOPs, summarizing reports, and ensuring brand-consistent tone and language. Leverage AI for ticket analysis — use machine learning to identify negative sentiment trends, extract product feedback keywords (e.g., “oily,” “effective,” “allergic”), and uncover operational bottlenecks quickly. Proficient in CRM tools such as Kapture, Zendesk, Freshdesk etc. Automate internal workflows using AI for FAQ creation, refund/gifting policy drafting, ticket tagging, and weekly dashboard generation. Plan for future automation via 24/7 chatbots or WhatsApp AI assistants to handle Tier 1 queries (e.g., order status, returns, tracking), freeing up human resources for high-touch interactions. Proactive Engagement Collaborate with the marketing and community team to identify opportunities for delight moments (handwritten notes, personalized responses, recovery gifts). Support in building loyalty and retention strategies by tapping into customer insights. Qualifications · Excellent written and verbal communication skills with a strong sense of empathy. · Ability to de-escalate and resolve customer issues with a solution-first mindset. · Strong process creation, documentation, and SOP implementation experience. · Data-driven with the ability to analyze metrics like CSAT, NPS, resolution time, and issue rate to drive improvements. · Ability to manage, motivate, and grow a customer experience team. · Cross-functional collaboration skills to work with Operations, Product, Tech, and Marketing teams. · Proficiency with customer experience and CRM tools (Freshdesk, Navidium, Gorgias, etc.). · Comfort with automating workflows, reporting dashboards, and integrating customer feedback systems. · Strong understanding of community-building principles and customer delight strategies. · Creative mindset to co-create memorable experiences (e.g., recovery gifts, personalized notes). · Highly organized with an eye for detail. · Ownership-driven and comfortable in fast-paced environments. · Strong analytical, reporting, and decision-making abilities. · Culturally aware and sensitive to customer tone across geographies. Show more Show less
We are looking for a highly strategic, creative, and driven Senior Brand Manager to take full ownership of our brand and lead its next phase of growth. This is a pivotal leadership role for someone who thrives on building culturally resonant brands, driving P&L outcomes, and creating meaningful consumer connections through storytelling, experiences, and innovation. You will be responsible for everything from brand strategy to go-to-market execution, community building to celebrity collaborations. If you're someone who can think big, move fast, and lead with both insight and instinct — we’d love to meet you. Responsibilities · Lead the development of long-term brand strategy, including vision, positioning, value proposition, and guidelines. · Own and manage the full brand P&L, driving revenue growth and ensuring cost-effectiveness. · Analyse market trends, consumer insights, and competitive landscape to identify growth opportunities. · Develop and execute marketing strategies across digital, offline, and retail channels. · Shape and communicate the brand’s mission and story across all touchpoints, internally and externally. · Plan and lead PR efforts and brand-led events to enhance brand visibility and consumer engagement. · Build and manage influencer marketing programs, including celebrity partnerships and brand collaborations. · Develop and nurture a loyal brand community through authentic engagement and experiences. · Lead go-to-market strategies for new product launches, from positioning to rollout. · Collaborate with creative, performance, product, and sales teams to ensure brand consistency and excellence. · Monitor and measure campaign performance, ensuring high ROI and continuous optimization. · Stay on top of emerging trends, platforms, and consumer behaviors to keep the brand culturally relevant. · Make real-time adjustments to marketing and distribution strategies based on performance and feedback. Qualifications · Bachelor’s or Master’s degree in Marketing, Business, Communications, or a related field. · 4–9 years of experience in brand management, ideally within consumer-facing or lifestyle brands. · Demonstrated success in owning brand P&L and delivering strong commercial results. · Deep understanding of consumer psychology, brand storytelling, and multi-channel marketing. · Experience with PR, events, and influencer/celebrity collaborations. · Proven ability to build and scale community engagement programs. · Strong leadership, communication, and cross-functional collaboration skills. · Both data-driven and creatively instinctive — able to balance performance with emotion. · Passionate about culture, creativity, and building brands people
Job Summary : indē wild is seeking for a highly analytical and driven Performance Marketing Manager (Marketplace) to own and lead performance campaigns across key platforms: Blinkit, Zepto, Amazon, Myntra, and Instamart. You will play a pivotal role in driving revenue, optimizing spends, and improving ROI across all e-commerce channels. Why Join Us? At indē wild, you’ll be part of a purpose-driven brand redefining beauty and wellness with Ayurveda and science globally. You’ll have the opportunity to create meaningful impact, work alongside passionate, ambitious, and top-performing team members, and contribute to a culture of innovation and ownership. What You’ll do: Do Performance Marketing Strategy & Execution • Build, manage, and optimize paid campaigns on each marketplace platform to drive sales, visibility, and profitability. • Define and monitor platform-specific KPIs (ACOS, ROAS, CTR, Conversion Rate, etc.). • Develop tailored performance strategies by platform and product category. Platform Management • Liaise with platform category managers and internal teams to align on promotions, product placements, and marketing activations. • Manage AMS (Amazon Marketing Services), Myntra Ads, Zepto & Blinkit sponsored listings, and equivalent ad platforms. • Monitor platform trends and algorithm changes; adapt strategies accordingly. Budgeting & ROI Optimization • Plan and allocate monthly campaign budgets by platform and ensure optimal utilization. • Analyse performance data to reduce customer acquisition costs (CAC) and improve return on ad spend (ROAS). • Drive contribution margin improvements across all marketplace sales. Reporting & Analysis • Create detailed performance dashboards and reports across all marketplaces. • Track daily spends, impressions, and conversions; identify high-performing campaigns and areas for improvement. • Deliver actionable insights to product, creative, and sales teams. Cross-Functional Collaboration • Work closely with the Creative and Content team for platform-specific ad creatives. • Coordinate with Supply Chain and Account Management to ensure stock availability for promoted SKUs. • Align with the Brand and Pricing team to ensure consistency in positioning and offers. Who You Are • 3-5 years’ experience with Amazon performance marketing • 0-2 years’ experience with Quick Commerce performance marketing • Prior experience managing performance marketing for a Beauty brand is a bonus • Strong understanding of ecommerce metrics and consumer funnels. • Proficiency in data analytics tools (Excel, Google Sheets, etc.). • Ability to thrive in a fast-paced, growth-driven environment. • Excellent communication, negotiation, and organizational skills. Ready to Apply? If you’re excited by the opportunity to shape the future of a rapidly growing global brand, we’d love to hear from you.
About Us: Join our dynamic and innovative start-up skincare brand that is committed to redefining beauty standards with clean, effective, and sustainable products. Founded by beauty influencer Diipa Büller-Khosla, the brand emphasizes authenticity, and transparency, offering vegan and cruelty-free products that cater to diverse skin types while celebrating cultural heritage. We believe in empowering our customers with science-backed skincare solutions, and we’re looking for passionate, driven individuals to help us grow and make an impact. Brand: https://www.indewild.com/ Job Summary: The Associate Manager, Brand Marketing, will lead influencer marketing, PR, TikTok strategy, community-building, and event activations for indē wild’s Sephora USA Account and D2C. This role will help amplify indē wild’s presence through creator partnerships and social-first storytelling all while supporting our retail marketing goals. You will work closely with the indē wild internal teams and external agency partners to help bring the brand to life at Sephora and on our D2C . Key Responsibilities: PR & Influencer Management Manage US-based PR agency partners, ensuring timely execution and reporting, and proactively keep them informed of key brand priorities, launches, and ongoing activities Create and own the annual influencer strategy, aligned with brand priorities, Sephora calendars, and retail goals Lead focused influencer marketing efforts, including briefing, contracting, and content approvals Leverage influencer partnerships to amplify big campaigns, new launches, and key shopping moments across channels Collaborate with the Sephora Squad and Sephora’s influencer team to drive awareness and reach during key activations Source and repurpose creator content for D2C & Sephora PDPs and paid campaigns Track and report creator campaign metrics and ROI monthly TikTok & TikTok Shop Own US TikTok and TikTok Shop content strategy, working with creators to drive visibility and engagement Source UGC and creator clips for repurposing across D2C, sephora.com, PDPs, and other indē wild channels Monitor TikTok and Reels trends in real-time and build brand participation strategies Work cross-functionally to ensure TikTok is part of the overall retail marketing mix Community Engagement & Events Own the community strategy end-to-end - from building the plan to managing day-to-day execution and communications Lead planning and execution of US/Sephora brand events: launch moments, creator brunches, retail animations, etc. Manage all aspects of event planning — from venue scouting and vendor coordination to collaterals, catering, gifting, and logistics Build grassroots brand presence by identifying relevant partnerships, pop-ups, and co-branded moments with like-minded brands Support in-store activations and customer-facing experiences in key markets in partnership with Sephora field teams Partner with the India-based design and content team for event asset creation and approvals Ensure every event& community-facing execution ladders back to sell-through goals and strategic KPIs Retail Collaboration Collaborate closely with the Lead for Sephora USA and indē wild’s D2C retail team to support marketing goals tied to launches, exclusives, and retail promotions Assist in creating and executing the Sephora marketing plan, ensuring alignment with key brand and retail objectives Support all aspects of marketing execution - from asset delivery and sampling coordination to offer set-up, approvals, and post-campaign tracking Ensure retail campaigns have a strong brand marketing layer that drives conversion, virality, and social chatter Support the D2C & Sephora marketing calendar with influencer and social extensions of co-op campaigns Performance, Tracking & Process Maintain a tracker of all US-based influencer and event activity and report on reach, engagement, and ROI Manage budgets for influencer, gifting, TikTok Shop, and community activations and events Provide monthly updates to leadership on brand awareness, creator metrics, and campaign success What You’ll Bring 3–5 years in brand marketing, influencer relations, PR, digital content in the beauty space Proven experience working with brands at Sephora Strong understanding of the US beauty creator landscape and TikTok fluency Experience managing agencies, events, and retail-adjacent brand campaigns Highly organized with strong communication and cross-functional collaboration skills Passionate about building community and storytelling with authenticity Comfort working in a high-growth start-up, balancing strategy with hands-on execution Other details: Office location: Remote Travel within the U.S. may be required for events and in-store activations as needed Share your updated resume on milap@indewild.com
Job Summary : indē wild is seeking for a highly analytical and driven Performance Marketing Manager (Marketplace) to own and lead performance campaigns across key platforms: Blinkit, Zepto, Amazon, Myntra, and Instamart. You will play a pivotal role in driving revenue, optimizing spends, and improving ROI across all e-commerce channels. Why Join Us? At indē wild, you’ll be part of a purpose-driven brand redefining beauty and wellness with Ayurveda and science globally. You’ll have the opportunity to create meaningful impact, work alongside passionate, ambitious, and top-performing team members, and contribute to a culture of innovation and ownership. What You’ll do: Do Performance Marketing Strategy & Execution • Build, manage, and optimize paid campaigns on each marketplace platform to drive sales, visibility, and profitability. • Define and monitor platform-specific KPIs (ACOS, ROAS, CTR, Conversion Rate, etc.). • Develop tailored performance strategies by platform and product category. Platform Management • Liaise with platform category managers and internal teams to align on promotions, product placements, and marketing activations. • Manage AMS (Amazon Marketing Services), Myntra Ads, Zepto & Blinkit sponsored listings, and equivalent ad platforms. • Monitor platform trends and algorithm changes; adapt strategies accordingly. Budgeting & ROI Optimization • Plan and allocate monthly campaign budgets by platform and ensure optimal utilization. • Analyse performance data to reduce customer acquisition costs (CAC) and improve return on ad spend (ROAS). • Drive contribution margin improvements across all marketplace sales. Reporting & Analysis • Create detailed performance dashboards and reports across all marketplaces. • Track daily spends, impressions, and conversions; identify high-performing campaigns and areas for improvement. • Deliver actionable insights to product, creative, and sales teams. Cross-Functional Collaboration • Work closely with the Creative and Content team for platform-specific ad creatives. • Coordinate with Supply Chain and Account Management to ensure stock availability for promoted SKUs. • Align with the Brand and Pricing team to ensure consistency in positioning and offers. Who You Are • 3-5 years’ experience with Amazon performance marketing • 0-2 years’ experience with Quick Commerce performance marketing • Prior experience managing performance marketing for a Beauty brand is a bonus • Strong understanding of ecommerce metrics and consumer funnels. • Proficiency in data analytics tools (Excel, Google Sheets, etc.). • Ability to thrive in a fast-paced, growth-driven environment. • Excellent communication, negotiation, and organizational skills. Ready to Apply? If you’re excited by the opportunity to shape the future of a rapidly growing global brand, we’d love to hear from you. Requesting you to share your updated resume with us on milap@indewild.com
Job Summary: As the Video editor, you will work closely with our content creation team to develop engaging and visually appealing videos that tell compelling stories and capture the attention of our target audience. You will also be responsible for editing both short-form and long-form video content, tailored for various social media platforms. Please note *Important * - Your portfolio links and access should be attached with the Resume. Key Responsibilities: Create and edit high-quality video content for social media platforms. Collaborate with the marketing team to develop creative concepts and ideas for video content. Storyboard and plan the flow of video content to ensure a cohesive and engaging story. Select and edit music, sound effects, and visuals to enhance the overall quality of the videos. Optimize videos for social media platforms, considering factors such as aspect ratio, video length, and file size. Stay up to date with the latest trends and best practices in video editing and social media content creation. The ideal candidate should have creativity, street-smart thinking, and a hunger to push boundaries, constantly experimenting with fresh video ideas. Proven experience in editing Meta ads (Facebook/Instagram), including trendy formats, sharp cuts, on-screen text, graphic motions, transitions, and platform-optimized edits. Ensure all videos are consistent with the brand’s style, tone, and messaging. Collaborate with cross-functional teams to ensure timely delivery of video content. Monitor and analyze the performance of video content on social media platforms and make adjustments as needed. Qualifications: Education: A bachelor's degree in film studies, broadcasting, communications, or a related field preferred Experience: 2 - 4 years proven experience as a video editor, preferably in the beauty, luxury, skincare or products industry. Communication: Exceptional verbal and written communication skills, with the ability to represent the brand Passion for skincare, beauty, and wellness. Skills: Proficiency in video editing software’s Strong understanding of social media platforms and their video requirements Excellent storytelling skills and creative thinking Excellent audio editing skills, including mixing and sound design Strong attention to detail and organizational skills Familiarity with motion graphics and animation is a plus Ability to work both independently and collaboratively in a fast-paced environment Why Join Us? Opportunity to shape the creative strategy of a high-potential skincare startup. Work in a creative and collaborative environment with a passionate team. Competitive salary Access to the latest skincare products and industry insights. Other de tails: Office location: Lower Parel Type: Full time Working days: Monday to Friday Working from office: 4 days in office If this sounds like you - Apply now! Send us your updated resume on milap@indewild.com
About Us: Join our dynamic and innovative startup skincare brand that is committed to redefining beauty standards with clean, effective, and sustainable products. Founded by beauty influencer Diipa Büller-Khosla, the brand emphasizes authenticity, and transparency, offering vegan and cruelty-free products that cater to diverse skin types while celebrating cultural heritage. We believe in empowering our customers with science-backed skincare solutions, and we’re looking for Executive Assistant to the founder Oleg Büller-Khosla. Key Responsibilities: ● Calendar & Schedule Management: Own the CEO’s calendar, schedule meetings, block focus time, and ensure the day runs like clockwork ● Travel Planning: Handle travel end-to-end—book flights, accommodations, transport, and manage last-minute changes ● Communication Handling: Stay on top of emails, calls, respond where needed, follow up fast, and keep nothing slipping through the cracks ● Stakeholder Coordination: Be the go-to point between the CEO and internal teams, clients, partners, and vendors ● Task & Priority Tracking: Manage key action items, personal errands, and high-priority to-dos—flag what needs attention before it becomes urgent ● Document Support: Draft, format, and edit briefs, decks, notes, and reports ● Admin Support: Pitch in with basic office tasks—like managing supplies or assisting with stock—whenever required ● Problem Solving: Step in wherever needed—remove blockers, simplify the complex, and keep momentum going What We’re Looking For: ● 2–4 years of experience in a personal/executive assistant or administrative support role ● Excellent at multitasking, staying calm under pressure, and managing multiple priorities ● Top-notch communication and interpersonal skills ● Extremely organised, detail-oriented, and proactive ● High level of discretion, confidentiality, and trustworthiness ● Based in Mumbai and open to working full-time from the office This Role is for You If You: ● Have a “get it done” attitude ● Anticipate needs before they’re voiced ● Are energetic, responsive, and solutions-focused ● Don’t wait to be told — you act ● This is more than an EA role — it’s about being a trusted enabler to a leader building at full speed. If you're wired to manage chaos with grace, we’d love to meet you. Please share your updated resume on careers@indewild.com
Job Summary : indē wild is seeking for a highly analytical and driven Performance Marketing Manager (Marketplace) to own and lead performance campaigns across key platforms: Blinkit, Zepto, Amazon, Myntra, and Instamart. You will play a pivotal role in driving revenue, optimizing spends, and improving ROI across all e-commerce channels. Why Join Us? At indē wild, you’ll be part of a purpose-driven brand redefining beauty and wellness with Ayurveda and science globally. You’ll have the opportunity to create meaningful impact, work alongside passionate, ambitious, and top-performing team members, and contribute to a culture of innovation and ownership. What You’ll do: Do Performance Marketing Strategy & Execution • Build, manage, and optimize paid campaigns on each marketplace platform to drive sales, visibility, and profitability. • Define and monitor platform-specific KPIs (ACOS, ROAS, CTR, Conversion Rate, etc.). • Develop tailored performance strategies by platform and product category. Platform Management • Liaise with platform category managers and internal teams to align on promotions, product placements, and marketing activations. • Manage AMS (Amazon Marketing Services), Myntra Ads, Zepto & Blinkit sponsored listings, and equivalent ad platforms. • Monitor platform trends and algorithm changes; adapt strategies accordingly. Budgeting & ROI Optimization • Plan and allocate monthly campaign budgets by platform and ensure optimal utilization. • Analyse performance data to reduce customer acquisition costs (CAC) and improve return on ad spend (ROAS). • Drive contribution margin improvements across all marketplace sales. Reporting & Analysis • Create detailed performance dashboards and reports across all marketplaces. • Track daily spends, impressions, and conversions; identify high-performing campaigns and areas for improvement. • Deliver actionable insights to product, creative, and sales teams. Cross-Functional Collaboration • Work closely with the Creative and Content team for platform-specific ad creatives. • Coordinate with Supply Chain and Account Management to ensure stock availability for promoted SKUs. • Align with the Brand and Pricing team to ensure consistency in positioning and offers. Who You Are • 3-5 years’ experience with Amazon performance marketing • 0-2 years’ experience with Quick Commerce performance marketing • Prior experience managing performance marketing for a Beauty brand is a bonus • Strong understanding of ecommerce metrics and consumer funnels. • Proficiency in data analytics tools (Excel, Google Sheets, etc.). • Ability to thrive in a fast-paced, growth-driven environment. • Excellent communication, negotiation, and organizational skills. Ready to Apply? If you’re excited by the opportunity to shape the future of a rapidly growing global brand, we’d love to hear from you. Requesting you to share your updated resume with us on careers@indewild.com
Job Summary: As the Video editor, you will work closely with our content creation team to develop engaging and visually appealing videos that tell compelling stories and capture the attention of our target audience. You will also be responsible for editing both short-form and long-form video content, tailored for various social media platforms. Please note *Important * - Your portfolio links and access should be attached with the Resume. Key Responsibilities: Create and edit high-quality video content for social media platforms. Collaborate with the marketing team to develop creative concepts and ideas for video content. Storyboard and plan the flow of video content to ensure a cohesive and engaging story. Select and edit music, sound effects, and visuals to enhance the overall quality of the videos. Optimize videos for social media platforms, considering factors such as aspect ratio, video length, and file size. Stay up to date with the latest trends and best practices in video editing and social media content creation. The ideal candidate should have creativity, street-smart thinking, and a hunger to push boundaries, constantly experimenting with fresh video ideas. Proven experience in editing Meta ads (Facebook/Instagram), including trendy formats, sharp cuts, on-screen text, graphic motions, transitions, and platform-optimized edits. Ensure all videos are consistent with the brand’s style, tone, and messaging. Collaborate with cross-functional teams to ensure timely delivery of video content. Monitor and analyze the performance of video content on social media platforms and make adjustments as needed. Qualifications: Education: A bachelor's degree in film studies, broadcasting, communications, or a related field preferred Experience: 2 - 4 years proven experience as a video editor, preferably in the beauty, luxury, skincare or products industry. Communication: Exceptional verbal and written communication skills, with the ability to represent the brand Passion for skincare, beauty, and wellness. Skills: Proficiency in video editing software’s Strong understanding of social media platforms and their video requirements Excellent storytelling skills and creative thinking Excellent audio editing skills, including mixing and sound design Strong attention to detail and organizational skills Familiarity with motion graphics and animation is a plus Ability to work both independently and collaboratively in a fast-paced environment Why Join Us? Opportunity to shape the creative strategy of a high-potential skincare startup. Work in a creative and collaborative environment with a passionate team. Competitive salary Access to the latest skincare products and industry insights. Other de tails: Office location: Lower Parel Type: Full time Working days: Monday to Friday Working from office: 4 days in office If this sounds like you - Apply now! Send us your updated resume on careers@indewild.com