7 Incontact Jobs

As an IVR and Contact Center Systems Specialist at NETGEAR, your role is crucial in ensuring the seamless operation, configuration, and optimization of contact center systems to enhance customer experience and improve operational efficiency. Key Responsibilities: - Design, implement, and maintain IVR applications for top-tier performance. - Develop call flows and scripts aligned with business requirements. - Manage a large corpus of multilingual audio IVR prompts, including QA, editing, and post-processing. - Provide continuous updates to the IVR application with new functionalities. - Administer, configure, and maintain contact center systems like InContact, Five9, AWS Connect, or similar p...

Dear Candidate! Greetings from TCS !!! Role: Nice Incontact Developer Location: Chennai/Bangalore/Kolkata Experience Range: 4 to 10 Years Job Description: experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools Design and Development of IVR call flow using NICE In-Contact,Expertise in resol...

Dear Candidate! Greetings from TCS !!! Role: Nice InContact Developer Location: Chennai/Bangalore/Kolkata Experience Range: 4 to 10 Years Job Description: experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools Design and Development of IVR call flow using NICE In-Contact, Expertise in reso...

Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world. Their principal activities include: - Networked IT services globally - Local, national and international telecommunications services - Broadband and internet products and services - Converged fixed/mobile products and services They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before. Specialties: Telephony, Networking, ...

Job Title: Real Time Analyst Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal...

As an IVR and Contact Center Systems Specialist at NETGEAR, you will play a crucial role in managing and optimizing IVR systems and contact center platforms to enhance customer experience and operational efficiency. Your responsibilities will include designing, implementing, and maintaining IVR applications, managing multilingual audio IVR prompts, administering contact center systems, analyzing performance metrics, integrating systems with CRM and other applications, ensuring compliance with regulations, and collaborating with cross-functional teams to gather requirements and provide support and training to end-users. Key Responsibilities: IVR System Management: - Design, implement, and mai...

Role : Telecom Engineer with NICE inContact Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: Bachelor degree in Engg. 4 + years overall experience. Mist have exp in NICE inContact CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a job, without regard to age, gender, gender i...