1.0 - 5.0 years

0 Lacs

karnataka

On-site

You will be joining a well-reputed MNC in Bangalore as a Process Trainer for the Technical Support Process. Your primary responsibility will be to provide comprehensive training to new hires in an International BPO setting, specifically in the Technical Support Voice Process. To excel in this role, you must have at least 1 year of experience as a Process Trainer in a similar environment. Key Skills and Knowledge required for this position include: - Thorough understanding of PCs, Printers, computer hardware, software, and networking concepts. - Proficiency in troubleshooting and problem-solving. - Ability to communicate technical information effectively to non-technical individuals. - Experi...

Posted 3 months ago

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Process Trainer//Service Desk//Premium Domestic Process International BPO

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Process Trainer at an MNC in Pune, you will be responsible for providing day-to-day functional direction to agents within the program training classroom environment. This includes monitoring student progress throughout the training, providing coaching, developmental feedback, and readiness recommendations. You will utilize effective presentation and facilitation skills, incorporating creative training techniques and adult/accelerated learning techniques using various training delivery modalities in a classroom setting. Your role will involve preparing and delivering training material through classroom learning, hands-on demonstrations, and supporting activities. You will be held account...

Posted 3 months ago

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