Information Technology Manager (Night Shift) Citrin Cooperman India LLP

3.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

As the IT Service Desk Manager at our company, you will be responsible for owning and leading the operational aspects of our 24x7 global Service Desk. Your role involves overseeing Service Desk Supervisors and frontline staff to ensure high-quality, scalable, and user-centric support. Your key focus will be on transforming the Service Desk into a proactive and outcome-driven function that enhances business productivity and fosters trust through every interaction. **Core Responsibilities:** - Provide strategic and operational leadership for the global 24x7 Service Desk function - Manage and develop Supervisors and frontline agents to ensure consistent service delivery and team engagement - De...

Posted 3 days ago

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