222 Incident Resolution Jobs - Page 9

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends...

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends...

Location : Bestech Towers (Sector 66-Mohali) Position : System Engineer- Amazon connect Experience : 3 years Position Overview : We are looking for a highly motivated and enthusiastic individual for the role of System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks. Operating in a 24x7 environment, they ensure seamless service operations and user support. Required skills: • Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. • Handle ticket triage, initial troubleshooting, and r...

Key Responsibilities: Responsible for overall region/area for customer satisfaction Handle corporate customer queries related to Acer products through phone, email, and chat Provide clear, accurate, and timely solutions to customer support issues Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels Qualifications: Bachelor's in Computer Science or a related field Technical knowledge of IT hardware Previous experience in a customer service or support role, preferably in the IT hardware industry Strong communication skills...

Key Responsibilities: Responsible for overall region/area for customer satisfaction Handle corporate customer queries related to Acer products through phone, email, and chat Provide clear, accurate, and timely solutions to customer support issues Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels Qualifications: Bachelor's in Computer Science or a related field Technical knowledge of IT hardware Previous experience in a customer service or support role, preferably in the IT hardware industry Strong communication skills...

Key Responsibilities AWS Cloud Monitoring Performance Management Design, implement, and manage monitoring solutions for AWS cloud infrastructure using tools like Amazon CloudWatch, AWS X-Ray, or third-party monitoring tools (e.g., Datadog, New Relic, Nagios). Define and set up metrics, alerts, and dashboards for system health, application performance, and infrastructure reliability. Troubleshoot and resolve AWS infrastructure issues to minimize downtime and optimize system performance. Automation Using Ansible Write, manage, and maintain Ansible playbooks for automating configuration management, deployments, patching, and other operational processes. Develop and test automation workflows to ...

Manage IT deliverables for Voice support across multiple shifts with rotational weekly offs Maintain close working relationships with IT support teams, service management, business, and IT security teams to ensure effective user access and incident management Process client requests as per organization's security policies and existing mainframe access control lists Display high standards of professionalism, email etiquette, and ownership for handling and resolving requests Exhibit team spirit and cohesiveness to manage requests and sub-tasks effectively Manage deliverables for Voice and Chat support access provisioning within offshore scope Route requests to appropriate resolution groups whe...

We are keenly looking for a resource with 10+ years of experience who had both technical and managerial experience to execute a lead position from offshore. Primary Skill: Azure DevOps, Jfrog Artifactory, SonarQ, DevSecOps(SAST & DAST), Azure native App Security Secondary Skill: Containerization and Orchestration tools. Shift details: Day shift overlapping with EST (2PM-10:30PM) Technical Leadership & team management at Offshore: • Technical Leadership: Provide guidance to ensure best practices and quality standard are maintained in deliverables. Understand Selective standards and help ensure deliverables meets and adhere to the standards. If standards are missing collaborate with the core t...

Role & responsibilities Looking exp around 8+ Years Mandatory skills: AWS Cloud Watch and or New Relic observability tool Monitoring of technical and business events/metrics Monitoring of alerts and taking necessary actions Customer/Store Reps interaction on call and email and Teams Incident Resolution/Tasks handling/ Bug Fixes as per L2 level Anchoring the Critical Incident calls/issues as per Client process AWS Cloud Watch and or New Relic observability tool Should be OK for 24*7 rotational shifts incl. weekends/holidays/night shifts Client expects that person is pro-active, has good communication skills and solid support experience along with above points. Share me your updated resume rec...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required ...

Job Title:Dynamics F&O Support Consultant Experience5-10 Years Location:Bangalore : Technical Skills: A minimum of three years’ experience working with Microsoft Dynamics Finance and Operations. Proven functional experience in the resolution of Production and Warehouse incidents plus other AX modules, SCM and Finance. AX2012 and AX2009 experience is desirable Microsoft Dynamics accreditation preferable, with exposure to the management and resolution of D365 F&SC tickets being essential. Project Management and/or Delivery experience would be beneficial to the role. Proven ability to deliver high quality support to customers in line with SLAs. Strong written and verbal communications skills. P...

Job Summary Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support Responsibilities Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support C...

Hello Talented Techie! We provide support in Project Services and Transformation, Digital Solutions and Delivery Management. We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. We are looking for Service Competence description The service to be provided is focused on Application support at Siemens. To achieve this, Siemens expects the following competences to be available at the service provider: Incident resolution within i...

About The Role Primary Function The Primary function of this position is to provide production support for the Integrations suite of products across the enterprise. The Lead Operations Analyst will be responsible for Providing techno-functional support of Sterling Integrator (B2BI) andCleo Harmony (MFT) Provide supplemental support on Dell Boomi for SuccessFactors, MuleSoft and other misc middleware applications Provide leadership with troubleshooting, incident management, service requests and continuous improvements on Integration platform and related applications Accountable to maintain technical system and process documentation. An incumbent in this role must be able to work across differ...

We have excellent opening for the position of Incident Coordinator (Thane) Qualification : Any graduate Experience: 2 to 6 Yrs Job Location: Mumbai (Thane) JD as follows Receiving and logging incidents. Categorizing and prioritizing incidents. Facilitating communication between different teams. Monitoring the progress of incident resolution. Verifying the resolution of incidents with end-users. Ensuring incidents are closed properly. Creating and maintaining knowledge articles based on incident resolution. Conducting regular reviews of incident management processes. Assisting in the development of incident response plans. Ensuring compliance with Service Level Agreements (SLAs). About Compan...

Provide AMS support for OpenText Exstream and ECM platforms, including incident resolution, problem management, and change implementation. Maintain and optimize document generation and content management workflows. Collaborate with business and technical teams to gather requirements and implement solutions using OpenText tools. Monitor system performance, troubleshoot issues, and ensure high availability of services. Perform upgrades, patches, and configuration changes in coordination with infrastructure teams. Document technical procedures, configurations, and support guides. Participate in on-call rotations and provide timely support for production environments.

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends...

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends...

The Support Specialist functions as the semi-technical expert for all things related to the product suite assigned to them. This position is primarily responsible for developing a deep understanding of the technical aspects of the product suite and will act as a point of reference / escalation and work the most complex tickets. A successful candidate must be the best and brightest, highly motivated, innovative and disruptive, a fast worker and fierce competitor. Core Qualifications 3+ years of strong experience of functional, technical, implementation and production support with a customer driven approach. Collate data for proactive service improvement initiatives including trending of Incid...

Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecyclefrom planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to...

Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecyclefrom planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to...

Int Technical Voice Process Any Grad with min 1 yr exp in Tech Support/Service Desk CTC- Upto 4 LPA + Allowances + Variables WFO-5 Days working Immediate Joiner 24*7 Shifts Both side cab Location-Pune & Bangalore