222 Incident Resolution Jobs - Page 8

NTT DATA is looking for an Offshore Integration Lead to join the team in Bangalore, Karnataka (IN-KA), India. In this role, you will be responsible for ensuring that all integrations of HBI AMS application are operational. This includes incident resolution, root cause analysis, handling enhancement and problem requests to minimize incidents, and managing MQ, FTP, and Informatica integrations. NTT DATA is a global innovator in business and technology services with a trusted reputation and a commitment to helping clients succeed in the long term. With a presence in over 50 countries and a diverse team of experts, NTT DATA offers services such as business and technology consulting, data and art...

As a Cloud Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their Cloud infrastructure. Your role involves proactively monitoring, investigating, and resolving cloud-based incidents, service requests, and alerts to maintain client satisfaction within service level agreements. Your primary objective will be to review client requests or tickets, applying your technical expertise to resolve them efficiently. You will provide second-line support for incidents and requests of medium complexity, focusing on the smooth operation and optimization of clients" cloud infrastructure and services. Additi...

Founded in 1993, Greystar offers top-notch service in the residential rental housing industry. The company's innovative business model integrates management, development, and investment disciplines on international, regional, and local levels. Greystar's international platform leverages economies of scale, financial expertise, institutional-quality reporting, and strong capital relationships. Local city offices bring market knowledge and execution capabilities. With a global team of over 28,000 employees, Greystar's executive team, with an average of 23+ years of industry experience, provides a diverse perspective. This position plays a crucial role as a Level 3 Help Desk escalation point, h...

The Associate Salesforce Service Cloud Developer will be responsible for participating in the definition, implementation, and support of Elevate's Customer Agent service center platform. Working closely with the tech lead, project leads, organizational units, and subject matter experts, you will identify, configure, deploy, and maintain business processes. A demonstrated background in Salesforce Development with a specialization in Service Cloud is essential for this role. Your responsibilities will include handling administrative Salesforce functions such as user management, security, configuration and customization, workflow and approval management, process builder, custom views, dashboard...

As a Project Manager, you will be responsible for managing project planning with vendors and associated departments. This includes finalizing project budgets, timelines, and operating plans. Your role will involve generating a comprehensive detailed operating plan and establishing continuous progress monitoring strategies to ensure adherence to timelines and budgets. You will implement project management methodologies and tools to track progress and facilitate communication among project stakeholders. Monitoring the usage of implemented projects and coordinating with business users to ensure the delivery of committed business value will be a key aspect of your responsibilities. Alongside the...

Position Name: Infrastructure Engineer - IT Monitoring Engineering Please find the Job Description: Responsible for workplace related 24/7 incident resolution and interacts closely with other organizational units and suppliers. Proactive monitoring and ensuring a high quality across all workplace services. the candidate should be able to follow-up and troubleshoot issues identified by monitoring abnormalities. Take full responsibility to solve issues identified via monitoring end-to-end. If interested please share your resume at nmscareer17@gmail.com

As an End User Support Engineer at our company, you will be responsible for providing technical support to end users, ensuring seamless operations and resolving a variety of issues related to EUC, software installations, and OS support. With a minimum of 2 to 4 years of experience in a customer-focused environment, you will play a crucial role in incident resolution, service requests, and problem-solving activities while adhering to agreed SLAs. Your key responsibilities will include responding to technical queries via email, managing operations delivery through team readiness, ensuring high business satisfaction, and addressing user tickets promptly. You will be expected to guide users in i...

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether we partner with IATA on industry-wide initiatives or enable digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for providing second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. Additionally, you will investigate and resolve service requests r...

We are seeking a highly skilled ServiceNow developer with a solid background in ServiceNow ITSM. As a Specialist in Package Implementation, you will be responsible for most of the configuration work within the platform, focusing on enterprise and IT service management, advanced system administration, and database design schemas and data modeling. Your main responsibilities will include designing, developing, configuring, and customizing ServiceNow applications and services to meet business requirements. You will be involved in the entire development lifecycle, from requirement analysis to deployment and maintenance. Additionally, you will collaborate with the platform administrator to resolv...

As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for delivering a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your role involves proactively monitoring, investigating, and resolving technical incidents and problems to restore service to clients, all while maintaining service level agreements (SLAs). You will primarily focus on second-line support for incidents and requests of medium complexity and may also contribute to project work when required. Your key roles and responsibilities will include: - Monitoring work queues and resolving incidents/requests within agreed SLAs - Updating tickets with...

Oracle EBS & Hyperion Level 3 Support Engineer (Enterprise Financial Systems & Database Management) Job Summary Synechron is seeking a highly experienced Level 3 Support Engineer with deep expertise in Oracle Financials, Oracle E-Business Suite (EBS), Hyperion, and associated tools to serve as a critical escalation point within our support services. The successful candidate will provide advanced technical support, incident resolution, system management, and project assistance for enterprise-level financial systems. This role ensures the stability, performance, and security of vital financial applications, directly contributing to the organizations operational excellence and compliance object...

As a Senior Release Manager & Business Analyst, you will play a crucial role in planning, coordinating, and managing software releases across various teams and environments. Your primary responsibility will be to ensure smooth and timely deployments by aligning development, testing, and operations teams, all while upholding high standards for quality, stability, and compliance. Your key responsibilities will include managing the end-to-end release lifecycle, coordinating release planning, scheduling, and deployment activities, and ensuring that all release components meet quality, security, and compliance requirements. Additionally, you will be tasked with identifying and managing release-re...

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. The Incident Response Analyst is a mid-level role that is responsible for monitoring the overall performance of Cosm's infrastructure and systems to ensure Site Reli...

Job Title Dynamics F&O Support ConsultantExperience 5-10 YearsLocation Bangalore : As the worlds largest independent D365 systems integrator, DXC and Microsoft have excelled as partners for over 30 years, modernising solutions to connect people, data and processes across the entire Microsoft Business Applications suite. By working with one of the biggest technology providers in the world, you will be growing your own knowledge and expertise status in an ever changing digital first landscape. Years of experience needed 5+ Years Of Experience in Microsoft Dynamic Functional and Operational Consultant Technical Skills: A minimum of three years experience working with Microsoft Dynamics Finance ...

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for: - Providing advanced troubleshooting as second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. - Investigating and resolving se...

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal ca...

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have e...

As an AMS/SRE Lead, within the Oracle Banking Cloud Services (OBCS) SaaS team, you will assist in designing building, deploying, and operating a micro services-based cloud native SaaS services with extremely high availability and scalability requirements. You will work as a lead member of our OBCS site reliability engineering team who provides guidance to SRE team. You will work in collaboration with product engineering and SaaS DevOps teams to evolve systems/products for better scalability, reliability and enable developer velocity. You will be responsible to ensure our services and systems are designed and build from the start with reliability, scalability, and observability as a critical ...

You should have a minimum of 12+ years of relevant experience in SAP PP / QM and be well-versed in ECC with good analytical skills. Knowledge of Variant Configuration, PP-PI, and S/4 HANA will be an added advantage. You should have experience in at least 2+ Implementations, 3 to 4 Roll Out projects, along with Support Projects. In-depth knowledge in Integration with Other Modules Like FICO, MM, and SD is required, and knowledge of EWM integration will be an added advantage. Your expertise should include Master Data such as Bill of materials, Work centers/ Resources, Routings/ Recipe, Production versions, Inspection Plan, Master inspection, Characteristics, Catalogues, and Code groups. You sh...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - ...

We have excellent opening for the position of Incident Coordinator (Thane) Qualification : Any graduate Experience: 2 to 6 Yrs Job Location: Mumbai (Thane) JD as follows Receiving and logging incidents. Categorizing and prioritizing incidents. Facilitating communication between different teams. Monitoring the progress of incident resolution. Verifying the resolution of incidents with end-users. Ensuring incidents are closed properly. Creating and maintaining knowledge articles based on incident resolution. Conducting regular reviews of incident management processes. Assisting in the development of incident response plans. Ensuring compliance with Service Level Agreements (SLAs). About Compan...

Location : Bestech Towers (Sector 66-Mohali) Position : System Engineer- Amazon connect Experience : 3 years Position Overview : We are looking for a highly motivated and enthusiastic individual for the role of System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks. Operating in a 24x7 environment, they ensure seamless service operations and user support. Required skills: • Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. • Handle ticket triage, initial troubleshooting, and r...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Administer and manage EMC NetWorker backup infrastructure. Design and implement backup and recovery strategies across servers, applications, and databases. Monitor backup jobs and troubleshoot failures or performance issues. Perform regular testing and validation of backup and disaster recovery p...