222 Incident Resolution Jobs - Page 7

About Business JOB DESCRIPTION Adani Group : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Data Centre : Adani Data Centre has rapidly transformed fro...

As an Application Support Engineer at JIFFY.ai, you will be responsible for ensuring operational excellence across customer-facing applications and backend services built on a modern microservices architecture. Your role will involve identifying, diagnosing, and resolving production issues, maintaining platform availability, supporting customers in multi-tenant environments, and contributing to Business Continuity Planning (BCP) and Disaster Recovery (DR) readiness. You will act as the first responder for production issues raised by customers or monitoring systems, troubleshoot full-stack issues involving UI, APIs, backend microservices, and AWS cloud services, and participate in incident re...

As a Bengaluru based meat and seafood company, founded in 2015 by our foodie founders Abhay Hanjura and Vivek Gupta, Licious takes pride in being India's most successful D2C food-tech brand. Operating in 20 cities across the country, we have delighted over 32 lac customers with our de-licious fresh meat and seafood. If you believe you have the potential to be the magic ingredient in our recipe, we welcome you to read further. In this role, you will be responsible for: - Advanced Data Analysis & Reporting: Proficiency in SQL and Python to query, transform, and analyze large datasets. Develop dashboards and visualizations using tools like Power BI, Excel, or similar platforms to track customer...

The role involves being responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. You will be in charge of installing, maintaining, patching, upgrading, and continuously improving the operating environment. Additionally, you will provide maintenance and support for all systems in scope, including installing, configuring, and testing operating systems, troubleshooting, conducting incident resolution, and liaising with other IT teams and third-party vendors. You will also be responsible for developing and executing plans for patching, maintaining security, backup, and redundancy strategies. It is essential to develop capabilities on emerg...

As a highly skilled Talend AMS Lead, you will be responsible for managing and supporting Application Maintenance Services (AMS) for Talend-based ETL solutions. Your role will involve overseeing production support, incident resolution, performance tuning, and enhancements for Talend workflows and data pipelines. You will lead and manage AMS operations by maintaining, supporting, and monitoring Talend-based ETL jobs. As the primary point of contact for Talend-related production issues, you will ensure adherence to SLAs for incident resolution and system uptime. In addition, you will diagnose, troubleshoot, and resolve complex ETL job failures and data discrepancies, performing root cause analy...

The role at CDM Smith involves resolving end user software and hardware related incidents and service requests, utilizing collaborative tools for troubleshooting. Incidents are escalated and assigned to other Information Technology (IT) staff members to ensure timely resolution. As a crucial member of the team, you would troubleshoot 2nd tier and escalated incidents, provide initial troubleshooting of 3rd tier incidents, and document incidents for review with IT Managers. Collaboration with other Service Desk IT staff is essential for issue resolution, as well as escalating service requests to appropriate IT groups or individuals when necessary. Updating and managing documents and informatio...

Job Overview: The On-Site Technical Support Specialist is responsible for providing Level 2 support for incident and service request resolution on customer sites. This includes troubleshooting, diagnosing, and resolving hardware and software incidents, as well as coordinating with the service desk, customers, and end users. The role focuses on ensuring that all on-site support activities are completed efficiently and effectively, meeting the Service Level Requirements (SLRs) defined by the customer. Key Responsibilities: On-Site Incident and Service Request Resolution : Provide Level 2 on-site technical support, including troubleshooting, diagnosing, and resolving incidents for devices and s...

Job Description Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. They install, maintain, patch, upgrade and continuously improve the operating environment. Job Description - Grade Specific Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers Providesmaintenance and support for all system in scope, installs/configures/tests operating systems, troubleshoots and conductsincident resolution, liaise with other IT teams and 3d party vendors, develops and executes plans for patching, identifiesopportunities for improvements and efficiencies??

As a Level 1 Service Desk Associate, you play a crucial role in providing technical support and assistance to end-users. Your responsibilities include responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team. You will diagnose and troubleshoot hardware and software issues, both remotely and in-person, to ensure timely issue resolution. Additionally, you will provide guidance and support to end-users in using IT systems, applications, and hardware effectively through voice-based technical support. In case of complex technical issues, you will escalate them to Level 2 support or relevant teams while maintaining ownership of the incident...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - ...

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - ...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

As an Application/Product Support Engineer, you will be responsible for providing Level 1 and Level 2 support for web-based products and their associated cloud or on-premises infrastructure. Your primary focus will be on managing incidents, delivering excellent customer service, and ensuring timely problem escalation and resolution. With 3 to 6 years of experience in a product technical support environment, you will play a crucial role in troubleshooting and resolving application and infrastructure-related issues. You will provide technical support to end users through various channels such as phone, email, and web-based tools. Additionally, you will advise users on proper product usage and ...

You will be joining our team as a mid-level SAP HANA Migration & HA/DR Specialist where you will be responsible for system upgrades, migrations, and disaster recovery planning for critical SAP environments. Your main responsibilities will include performing SAP HANA Backup and Recovery operations, supporting SAP System Migration and SAP HANA Migration initiatives, configuring HANA Replication, managing SAP HA/DR Setup, monitoring and maintaining SAP HANA High Availability environments, and collaborating with SAP Ariba teams for integration support. To excel in this role, you should have at least 4-6 years of SAP HANA administration experience, a good understanding of SAP Technical Architectu...

As an experienced professional in Site Reliability Engineering (SRE) or Production Support roles, your primary responsibility will be to ensure the reliability and availability of Boomi integration platforms in Linux environments. You will play a crucial role in installing, configuring, monitoring, and managing these platforms to guarantee optimal performance. In this role, you will design and implement monitoring and alerting solutions to proactively identify and address infrastructure issues before they impact service levels. Root cause analysis for incidents will be a key aspect of your responsibilities, enabling you to facilitate rapid recovery and implement preventive measures effective...

Join our Technology team, where you will have the opportunity to work as part of a global, highly collaborative team. You will gain valuable experience supporting Macquarie's network technology stack across its data and security domains. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. This role provides you with the opportunity to build a highly technical and diverse-skilled network team...

The position of Manager Technology Support - Oracle Webcenter, SOA, Oracle Fusion Middleware in Gurgaon requires an experienced individual with 10 to 15 years of total software industry experience, including at least 5 years in managing support/delivery teams. As a support manager, you will be responsible for overseeing all aspects of production support for multiple applications in the Finance portfolio. This includes incident resolution, proactive mitigation, change & problem management, and ensuring compliance with all agreed SLAs and requirements. Additionally, you will lead the planning and delivery of production changes and enhancements within agreed timelines to maintain production sta...

You will be responsible for the operations and maintenance of On-Premise or client-dedicated computing platforms and servers. Your duties will include installing, maintaining, patching, upgrading, and continuously improving the operating environment. You will provide maintenance and support for all systems in scope, including installing, configuring, and testing operating systems. You will troubleshoot and conduct incident resolution, as well as liaise with other IT teams and third-party vendors. Additionally, you will be developing and executing plans for patching, maintaining security, backup, and redundancy strategies. You will also be working on developing capabilities on emerging techno...

The IT Service Coordinator role involves managing and coordinating IT service requests, ensuring effective communication between users and technical teams, and tracking service delivery to meet business needs. You will be responsible for organizing IT support operations, monitoring incident resolution, and maintaining customer satisfaction through timely and effective service delivery. As the first point of contact for all IT service requests and incidents, your key responsibilities will include coordinating and assigning tickets to appropriate IT staff based on priority and skill set. You will monitor service desk queues to ensure timely issue resolution according to Service Level Agreement...

As a Configuration Specialist, your primary responsibility will be to configure and set up UK specific legal functionality related to Tax, NI, Court Orders, Benefits, SxP, OxP, RTI, Pension Auto Enrollment, etc. You are required to have excellent knowledge of UK legislation and previous experience in implementation and support. Your daily tasks will include: - Conducting impact assessments and implementing/testing Change Requests raised by customers - Analyzing and resolving incidents (bugs) within the applicable SLAs - Proactively monitoring, conducting impact analysis, deployment, and testing of SAP notes/patches - Providing proactive suggestions and recommendations based on best practices...

You should have 15 to 20 years of experience in SAP FICO. The preferred locations for this job are Chennai, Coimbatore, or Bangalore, and you should be willing to travel to client locations in Coimbatore. Your responsibilities will include knowledge of Product Costing, Inter Intra Company Order Process, Margin Analysis, Transfer Pricing, Material Ledger Actual Costing, and Production Process with Configurable Materials. You should have problem-solving skills, proactive creativity, and a can-do attitude. Additionally, you should be able to lead the team and focus on client satisfaction in a client-facing role. Your role will involve developing and providing leadership during testing and quali...