161 Incident Resolution Jobs - Page 7

Job Summary Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support Responsibilities Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support C...

Hello Talented Techie! We provide support in Project Services and Transformation, Digital Solutions and Delivery Management. We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. We are looking for Service Competence description The service to be provided is focused on Application support at Siemens. To achieve this, Siemens expects the following competences to be available at the service provider: Incident resolution within i...

About The Role Primary Function The Primary function of this position is to provide production support for the Integrations suite of products across the enterprise. The Lead Operations Analyst will be responsible for Providing techno-functional support of Sterling Integrator (B2BI) andCleo Harmony (MFT) Provide supplemental support on Dell Boomi for SuccessFactors, MuleSoft and other misc middleware applications Provide leadership with troubleshooting, incident management, service requests and continuous improvements on Integration platform and related applications Accountable to maintain technical system and process documentation. An incumbent in this role must be able to work across differ...

We have excellent opening for the position of Incident Coordinator (Thane) Qualification : Any graduate Experience: 2 to 6 Yrs Job Location: Mumbai (Thane) JD as follows Receiving and logging incidents. Categorizing and prioritizing incidents. Facilitating communication between different teams. Monitoring the progress of incident resolution. Verifying the resolution of incidents with end-users. Ensuring incidents are closed properly. Creating and maintaining knowledge articles based on incident resolution. Conducting regular reviews of incident management processes. Assisting in the development of incident response plans. Ensuring compliance with Service Level Agreements (SLAs). About Compan...

Provide AMS support for OpenText Exstream and ECM platforms, including incident resolution, problem management, and change implementation. Maintain and optimize document generation and content management workflows. Collaborate with business and technical teams to gather requirements and implement solutions using OpenText tools. Monitor system performance, troubleshoot issues, and ensure high availability of services. Perform upgrades, patches, and configuration changes in coordination with infrastructure teams. Document technical procedures, configurations, and support guides. Participate in on-call rotations and provide timely support for production environments.

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends...

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends...

The Support Specialist functions as the semi-technical expert for all things related to the product suite assigned to them. This position is primarily responsible for developing a deep understanding of the technical aspects of the product suite and will act as a point of reference / escalation and work the most complex tickets. A successful candidate must be the best and brightest, highly motivated, innovative and disruptive, a fast worker and fierce competitor. Core Qualifications 3+ years of strong experience of functional, technical, implementation and production support with a customer driven approach. Collate data for proactive service improvement initiatives including trending of Incid...

Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecyclefrom planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to...

Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecyclefrom planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to...

Int Technical Voice Process Any Grad with min 1 yr exp in Tech Support/Service Desk CTC- Upto 4 LPA + Allowances + Variables WFO-5 Days working Immediate Joiner 24*7 Shifts Both side cab Location-Pune & Bangalore