222 Incident Resolution Jobs - Page 6

As an Incident Manager, you will play a vital role in managing end-to-end incident resolution against SLAs and ensuring timely problem resolution with root cause analysis. Your responsibilities will include effective management of Major Incidents, providing 24/7 support for critical issues, and following alternative escalation procedures to ensure smooth operations. Key Responsibilities: - Manage end-to-end incident resolution against SLAs - Ensure timely problem resolution with root cause analysis - Effectively manage Major Incidents - Provide 24/7 support for critical issues - Align AMS SLAs with client-defined performance metrics - Identify and implement automation and cost-efficiency opp...

About The Company Aspire is the leading all-in-one finance operating system for growing businesses We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential, Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures To power our solutions, we have partnered with some of the best companies in the world s...

Key Responsibilities: Incident Response & Coordination: Lead the response to IT service disruptions and ensure timely resolution, Coordinate with cross-functional teams to diagnose and resolve incidents, Act as the primary point of contact during major incidents, Process Management: Oversee the incident lifecycle from detection to resolution, Ensure incidents are logged, categorized, prioritized, and tracked accurately, Conduct post-incident reviews and root cause analysis (RCA), Communication & Reporting: Provide regular updates to stakeholders during incidents, Escalate major issues to upper management as needed, Document incident protocols and maintain incident logs, Continuous Improvemen...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

Role Overview: As a server administrator, you will be responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. Your main duties will include installing, maintaining, patching, upgrading, and continuously improving the operating environment. Key Responsibilities: - Provide maintenance and support for all systems in scope - Install, configure, and test operating systems - Troubleshoot and conduct incident resolution - Liaise with other IT teams and 3rd party vendors - Develop and execute plans for patching - Identify opportunities for improvements and efficiencies Qualifications Required: - Previous experience in server administration - ...

Role: SME Operations - IBMS/ELV Location: Pune/Hyderabad Purpose Lead - IBMS (Integrated Building Management Systems) Operations is responsible for planning, designing, implementing, and managing IBMS strategies across multiple data centers. The role involves overseeing daily operations, ensuring optimal performance, and collaborating with cross-functional teams to resolve IBMS-related issues. The ideal candidate will possess strong technical expertise, leadership skills, and the ability to stay updated on industry best practices and new technologies. Key accountability IBMS Strategy: Lead the planning, design, and execution of IBMS strategies across multiple data centers to enhance operatio...

About The Role Incident Manager - About The Role Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third parties (as required) to support resolution for Supplier Services Initiate the technical bridge upon Major Incident declaration. Engage Incident commander/ supervisor/on call manager. Engage other technical teams to support resolution for supplier services. Confirmation with end users for issue resolution and update all stakeholders on technical b...

As an IT Server Specialist at Mizuho Global Services Pvt Ltd (MGS), your role involves designing, implementing, maintaining, and optimizing the organization's server and network infrastructure to ensure high availability, security, and performance. Your expertise in server management, network architecture, troubleshooting, and collaboration with cross-functional teams will be crucial in meeting organizational goals. Key Responsibilities: - Install, configure, and maintain physical and virtual servers (e.g., Windows Server, Linux, VMware, Hyper-V). - Monitor server performance, availability, and capacity for optimal operation. - Perform regular backups and disaster recovery testing to safegua...

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - ...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Role Overview As a SOC Analyst supporting one of our client engagements, you will be responsible for monitoring, analysing, and resolving security-related tickets as part of a dedicated 16x5 Security Operations Centre. This role is critical to ensuring timely triage and resolution of incidents, maintaining compliance with our client s security standards, and supporting continuous improvement of detection and response capabilities. Key Responsibilities Ticket Analysis & Resolution: Review, investigate, and resolve security tickets raised through our client s monitoring systems and service desk workflows. Alert Triage: Priorities and categories alerts based on severity, impact, and relevance t...

Role Overview: You are required to have both Tech Lead and Business Analyst (BA) skills to handle project management, tech solutions, and related tasks. Your responsibilities will include engaging and building relationships with team members, customers, and stakeholders. You will be responsible for creating detailed design documents, performing development, unit testing, and working with the Architect. Key Responsibilities: - Backlog grooming, including documenting enhancement requirements and effort estimates. - Developing, installing, and modifying ServiceNow applications, workflows, forms, lists, business rules, and scripts. - Building Service Catalogs including workflows and participatin...

As a technical expert at Valtech Mobility, a strategic business unit dedicated to improving mobility, you will be part of the global Connected Vehicle team. Valtech is a hidden champion and pioneer in connected vehicle technology, providing cutting-edge connected vehicle technologies for global mobility providers and vehicle OEMs such as VW, Toyota, Porsche, Audi, Lamborghini, and Skoda. More than 30 million vehicles in 65 countries enjoy over 50 different connected car services in the areas of infotainment, telematics, and V2X/Car2x. In this role, you will have the opportunity to work on challenging projects in a culture that values freedom and accountability. You will be part of the connec...

Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecyclefrom planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to...

Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecyclefrom planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

You will be responsible for designing, implementing, maintaining, and optimizing the organization's IT Server Infrastructure. This includes ensuring high availability, security, and performance of systems to support business operations. Your role will require expertise in server management, network architecture, troubleshooting, and collaboration with cross-functional teams to meet organizational goals. Key Responsibilities: - Install, configure, and maintain physical and virtual servers (e.g., Windows Server, Linux, VMware, Hyper-V). - Monitor server performance, availability, and capacity to ensure optimal operation. - Perform regular backups and disaster recovery testing to safeguard data...

As a Site Incharge - Operations at Adani Data Centre, you will be responsible for overseeing the daily operations, maintenance, and management of the assigned site. Your role will involve ensuring operational efficiency, safety compliance, and alignment with organizational goals. You will focus on optimizing resource allocation, managing the operations team, and collaborating with senior management to drive operational excellence. You will oversee and manage the daily operations and maintenance of the site to ensure smooth functioning and operational efficiency. Additionally, you will assist in the preparation of site budgets, track operational expenses, and maintain cost-effective operation...

Job Title: IT Support Executive Location: Intellion Square Building, Trill IT 4, Infinity IT Park Department: IT Reports To: IT AVP Position Overview: We are looking for a skilled and motivated IT Support Executive to join our IT department. The ideal candidate will have a strong background in managing IT assets, overseeing service desk operations, and troubleshooting desktop and operating system (OS) issues. This role focuses on ensuring the efficient management of IT resources, delivering excellent service desk support, and resolving IT-related issues in a timely and professional manner. Key Responsibilities: IT Asset Management: Oversee the inventory and management of all IT assets, inclu...

We are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined...

You are an experienced Administrator who will be responsible for independently managing the QAD landscape for Medline India's place of work in Pune, India. You will collaborate with other Admins and a team of QAD Dev team located both onsite and offshore. Your primary role will involve ensuring the efficient and secure operation of QAD environments, progress databases, and systems by handling core QAD DBA activities involving Progress DBA, QAD NetUI, QXTEND, and Technical issues. It is crucial for you to have a good understanding of Database AI & BI files and proactively monitor the QAD environment to maintain high availability and avoid application issues. Your key responsibilities will inc...

Job description We are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also ...

You will play a vital role in ensuring seamless IOT services for our customers. You will be responsible for troubleshooting, monitoring, and resolving issues related to IOT services to maintain high service quality and customer satisfaction. Your typical day will be network auditing, change management and change implementation, SLA management, L1 support, advanced troubleshooting. Responsible for the day-to-day operation and support of IOT services. Monitor and troubleshoot IOT incidents to identify the root cause and ensure swift and effective resolution. Leverage Kubernetes for networking and container orchestration, ensuring smooth integration and automation with network infrastructure. P...

The role involves being responsible for the operations and maintenance of On-Premise or client-dedicated computing platforms and servers. Your main tasks will include the installation, maintenance, patching, upgrading, and continuous enhancement of the operating environment. You will provide maintenance and support for all systems in scope, including installing, configuring, and testing operating systems. Additionally, you will troubleshoot issues, conduct incident resolution, and collaborate with other IT teams and third-party vendors. Developing and executing plans for patching, maintaining security, backup, and redundancy strategies are also part of your responsibilities. Furthermore, you...