222 Incident Resolution Jobs - Page 4

We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 10 + years of strong experience in below skills - Primary Skills - Exposure in workplace technologies,including; MS Digital Workplace tools IT Asset Management & Device Lifecycle Management. Digital workplace tools (Microsoft 365,virtual desktops, etc.). Handson experience of ITIL frameworks, service management, and incident resolution. Experience managing onsite support teams and vendor relationships. Proven track record in workplace transformation and change management. Ability to work flexibly across different time zones and manage cross-functional teams.

Engage with business partners to gather requirements and translate functional needs into comprehensive technical and functional specifications for Oracle Fusion SCM solutions. Deliver exceptional customer service by tracking incidents, diagnosing issues, replicating errors, troubleshooting, and resolving complex and critical cases. Provide functional-level customer service and drive incidents to complete resolution with accountability and ownership. Interact directly with customers, manage communications effectively, and ensure timely follow-up on all assignments. Collaborate with management teams to direct and resolve critical customer situations. Contribute to knowledge gain and sharing wi...

Role Overview: As a Network Operations Specialist at VOIS India, you will be responsible for minimizing the business impacts of critical and complex outages in Global Data Centres by identifying root causes and resolving issues promptly. You will play a crucial role in minimizing the impact of network changes, reducing human errors, and driving the change process effectively. Additionally, you will collaborate with multiple teams locally and globally to explore feasible options and resolve incidents efficiently. Key Responsibilities: - Provide L2 support for network operations on a 24x7 basis, owning and resolving incidents escalated by customers or L1 support teams within agreed timelines. ...

As a part of the team at LSEG, you will play a crucial role in supporting and contributing to business operations and planning activities within a specific business unit, function, or region. Role Overview: - Understand the significance of indices in financial markets and their broader economic impact. - Possess in-depth knowledge of equity trading mechanisms and company reference data fundamentals. - Exhibit a strong interest in financial data, especially in the context of equity index construction, including data points like Shares Outstanding, Free Float, Voting Rights, Liquidity, Revenue, Industry Classification, Country Classification/Nationality, and Investible Universe Creation. - Ide...

In this role at JIFFY.ai, you will be an Application Support Engineer responsible for ensuring operational excellence across customer-facing applications and backend services. Your key responsibilities will include: - Acting as the first responder for production issues raised by customers or monitoring systems. - Troubleshooting full-stack issues involving UI, APIs, backend microservices, and AWS cloud services. - Participating in incident response, managing escalations, and contributing to root cause analysis and documentation. - Coordinating with engineering and DevOps teams to deploy fixes and enhancements. - Maintaining and improving runbooks, knowledge base articles, and system health d...

As a Service Management and Platform enthusiast, your role at UBS will involve contributing to the development and evolution of the strategic Platform by actively participating in Site Reliability Engineering (SRE) activities. Your responsibilities will include: - Resolving incidents, executing changes & analyzing problem tickets - Engaging in advanced SRE activities with a focus on identifying solutions for incidents through open-source communities, vendor liaison, and collaboration with engineers - Driving continuous service improvement initiatives through process optimization, automation via scripts, and other innovations - Maintaining transparency with partner teams and customers, collab...

Profile Summary: We are looking for a middle skilled Database Administrator (DBA) with expertise in Microsoft SQL, Azure PaSS(MI and Azure SQLDB). This role requires good technical knowledge combined with good communication skills (to interact with client), the ability to work effectively in a team, and autonomy in decision-making when necessary. The DBA will be responsible for managing, maintaining, and optimizing database systems to ensure their reliability, security, and performance. Certifications are a plus. List of Key Accountabilities: Design, implement, and maintain Microsoft SQL Server and Azure SQL databases. Ensure database security, integrity, and compliance with industry standar...

As a Level 1 Service Desk Associate, your role is vital in providing technical support and assistance to end-users. Your responsibilities will include: - Incident Resolution: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team. - Troubleshooting: Diagnosing and troubleshooting hardware and software issues, both remotely and in-person, to ensure timely issue resolution. - Voice-based Technical Support: Providing guidance and support to end-users in using IT systems, applications, and hardware effectively. - Escalation: Escalating complex technical issues to Level 2 support or relevant teams when necessary, while maintaining owners...

As a Subject Matter Expert (Support & Ops) in the Support & Operations team, your role is crucial in ensuring timely resolution of escalations and incidents to maintain high-quality service delivery aligned with SLA agreements and to enhance customer satisfaction through effective communication and proactive analysis. Key Responsibilities: - Ensure timely resolution and quality compliance of escalated incidents by leveraging network automation tools and methodologies, strictly adhering to SLA requirements. - Mentor team members and administrators on Cisco ACI and network automation best practices, prepare standard operating procedures (SOPs), and maintain comprehensive documentation for know...

**Job Description:** As a passionate Service Management and Platform professional, you will have the opportunity to contribute to the development and evolution of a strategic Platform at UBS. Your role will involve participating in Site Reliability Engineering (SRE) activities, resolving incidents, executing changes, analyzing problem tickets, and driving continuous service improvement initiatives. You will work in a complex, global environment where your ideas are valued, and your efforts are appreciated. The role will require you to engage in advanced SRE activities, identify solutions for incidents, collaborate with vendors and engineers, and drive process optimization and automation init...

Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecyclefrom planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to...

Role & responsibilities: Provide L1 & L2 IT infrastructure support (Microsoft 365, Azure, AD, VMware). Configure and maintain cloud solutions and system integrations. Monitor backups, recovery, and security (Veeam). Manage user permissions, licenses, and access controls (AD/M365). Troubleshoot network issues including firewall and VLAN setup. Maintain ticket hygiene and adhere to SLA timelines. Collaborate with service managers and ensure steady BAU operations. Communicate effectively with clients and ensure customer satisfaction. Preferred Profile: Hands-on experience in IT system administration and technical support. Strong knowledge of Microsoft 365, Azure, and Windows environments. Good ...

Position Summary: We are seeking an experienced L3 Network Operations Engineer with expertise in Cisco ACI and Switching technologies to join our dynamic team. In this role, you will be responsible for managing and supporting the Cisco ACI infrastructure, including fabric creation, micro-segmentation, multi-pod setups, and multi-site configurations. You will also be involved in backup and recovery procedures, documentation, and upgrading various components. Responsibilities : Management of Cisco ACI Infrastructure: Monitor the health and performance of the Cisco ACI infrastructure, including the ACI fabric, APIC, and associated hardware devices. Perform configuration management, software upd...

Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Excellent verba...

LEGACY REVENUE CYCLE MEDSERIES 4 (MS4) Job Description 3- 9 Years Exp Location: Hyd / Blr / Pune / Chennai Job Description: Experience with Medseries 4 (MS4) Application support, Incident Resolution, Implementation & Redesign of existing MS4 Projects, Development and Implementation of new MS4 Projects. Experience in configuring and troubleshooting Medseries 4 (MS4) solution functionalities/Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to work self sufficiently on assigned time sensitive tasks. Develop and maintain good relationship with peers and c...

Cerner Scheduling and Registration Job Description 3- 10 Yrs Exp Location: Hyd/Blr/Pune/Chennai Job Description: Experience with Cerner Application support, Incident resolution, Implementation of Cerner Millennium Projects. Experience in configuring and troubleshooting CERNER solution functionalities/Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to work self sufficiently on assigned time sensitive tasks. Develop and maintain good relationship with peers and client, provide timely feedback to encourage success. Strong communication skills with excel...

Job Description - 5 - 10 Yrs Exp Location: Hyd/Blr/Pune/Chennai Cerner Application support, Incident resolution, Implementation of Cerner Millennium Projects. Experience in configuring and troubleshooting CERNER solution functionalities/Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to workself-sufficiently on assignedtime sensitive tasks. Develop and maintain good relationship with peers and client, provide timely feedback to encourage success. Strong communication skills with excellent interpersonal skills both in written and verbal correspondence...

Description Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Exc...

Location: Hyd / Blr / Pune / Chennai Common Job Description: Experience with Medseries 4 (MS4) Application support, Incident Resolution, Implementation & Redesign of existing MS4 Projects, Development and Implementation of new MS4 Projects. Experience in configuring and troubleshooting Medseries 4 (MS4) solution functionalities/Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to work self sufficiently on assigned time sensitive tasks. Develop and maintain good relationship with peers and client, provide timely feedback to encourage success. Strong com...

You will be working at KPMG in India, a professional services firm affiliated with KPMG International Limited. Established in August 1993, KPMG has offices in multiple cities across India such as Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada. Our professionals leverage a global network of firms, staying informed about local laws, regulations, markets, and competition to provide services to national and international clients across various sectors. We focus on delivering rapid, performance-based, industry-focused, and technology-enabled services that demonstrate our understanding of global and local indust...

As an ETI Helpdesk Technician at EisnerAmper in Mumbai, your role is crucial in providing exceptional services to clients. You will be part of a dynamic and rapidly growing accounting and advisory firm, where you will have the autonomy to manage your days while being part of a culture that values diversity and inclusion. Your responsibilities will include providing support in a 24x7x365 environment, troubleshooting system issues, and ensuring timely incident resolution. Additionally, you will play a key role in maintaining computer hardware and software systems. - Be available on-call in a rotating schedule and answer support calls. - Diagnose and troubleshoot system issues, escalating unres...

Job Role : NOC (Network Operations Center) Lead Location : Pune Company: Adaniconnex (Data Center) (www.adaniconnex.com) Qualification : Bachelor's or Master's degree in Computer Science, Information Technology, or a related field Years of Exp : 10-14 Years Purpose/Objectives of the Job NOC (Network Operations Center) Lead is responsible for overseeing the daily operations of the network infrastructure, ensuring optimal performance, uptime, and security. The role involves leading a team of NOC engineers, implementing best practices, and driving continuous improvements to maintain the integrity and availability of the network systems. The NOC Lead also serves as the primary point of escalatio...

As an experienced and detail-oriented IT Security Operations / Administrator at our team in Thane, you will play a crucial role in managing and maintaining the organization's IT security infrastructure. Your responsibilities will include: - Configure, monitor, and troubleshoot NGFW Firewalls, firewall management servers, remote VPN, IPsec and GRE VPNs, DNS security, cloud proxies, EDR/AV systems, and other security solutions. - Perform regular health checks of supported security solutions to ensure optimal performance. In addition, you will be responsible for incident and service management tasks such as: - Monitoring and updating the Service Desk tool (RFC/SR/IM) and promptly responding to ...

Role Overview We are seeking a proactive Incident Manager with strong experience in incident lifecycle management, troubleshooting, and stakeholder communication. The ideal candidate will bring expertise in incident resolution, testing processes, Agile/SAFe practices, and cloud technologies, preferably within the automotive domain. Key Responsibilities Own and manage the incident management process end-to-end. Lead incident/issue identification, troubleshooting, and resolution. Ensure clear communication and collaboration with teams and stakeholders. Support and participate in the testing process for incident fixes. Apply Agile/SAFe practices in daily workflows. Contribute flexibly across mu...

As a Technical Support Engineer L2, you will be responsible for providing application support related to software functionality, incident resolution, and systems configuration. You will need to recognize basic and advanced problems, conduct research, provide resolutions, and follow up with customers through various mediums such as case escalations, phone, email, and chat. Your role will also involve logging and tracking calls using problem management databases, preparing statistical reports, and consulting with programmers to explain software errors or recommend changes to programs. Additionally, you will be expected to stay current on all key support topics and may be involved in testing so...