222 Incident Resolution Jobs - Page 3

Cerner Scheduling and Registration Job Description 3- 10 Yrs Exp Location: Hyd/Blr/Pune/Chennai Job Description: Experience with Cerner Application support, Incident resolution, Implementation of Cerner Millennium Projects. Experience in configuring and troubleshooting CERNER solution functionalities/Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to work self sufficiently on assigned time sensitive tasks. Develop and maintain good relationship with peers and client, provide timely feedback to encourage success. Strong communication skills with excel...

Job Description - 5 - 10 Yrs Exp Location: Hyd/Blr/Pune/Chennai Cerner Application support, Incident resolution, Implementation of Cerner Millennium Projects. Experience in configuring and troubleshooting CERNER solution functionalities/Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to workself-sufficiently on assignedtime sensitive tasks. Develop and maintain good relationship with peers and client, provide timely feedback to encourage success. Strong communication skills with excellent interpersonal skills both in written and verbal correspondence...

Description Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Exc...

Location: Hyd / Blr / Pune / Chennai Common Job Description: Experience with Medseries 4 (MS4) Application support, Incident Resolution, Implementation & Redesign of existing MS4 Projects, Development and Implementation of new MS4 Projects. Experience in configuring and troubleshooting Medseries 4 (MS4) solution functionalities/Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to work self sufficiently on assigned time sensitive tasks. Develop and maintain good relationship with peers and client, provide timely feedback to encourage success. Strong com...

Job Description You will be responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. This includes installing, maintaining, patching, upgrading, and continuously improving the operating environment. Key Responsibilities - Provide maintenance and support for all systems in scope - Install, configure, and test operating systems - Troubleshoot and conduct incident resolution - Liaise with other IT teams and third-party vendors - Develop and execute plans for patching - Maintain security, backup, and redundancy strategies - Develop capabilities on emerging technologies - Define processes, conduct compliance and quality checks - Identify op...

Description 10 to 14 yrs. SAP FICO, Financial Accounting, SAP Finance, communication skills Minimum Experience10 Maximum Experience14 Mandatory Skills: SAP FICO, Financial Accounting, SAP Finance, communication skills Skill to EvaluateFinancial Accounting, SAP Finance, communication skills Experience10 to 14 Years LocationBengaluru, Karnataka, India About The Role Experience of 12-14 years out of which 6-8 years on SAP FICO is necessary. Must have worked on at least two end to end implementation of FI CO Processes in the SAP implementation projects. Work experience on S/4 Hana Simple Finance /Central Finance is a must. Should have experience of working in multi-location projects and working ...

As a Service Control Manager at Barclays, your role involves supporting the successful delivery of Location Strategy projects by ensuring they meet plan, budget, quality, and governance standards. You will lead the evolution of the digital landscape, driving innovation and excellence to enhance customer experiences. **Key Responsibilities:** - Expertise in at least one technology discipline - Infra or App - Strong written and verbal communication skills - Excellent interpersonal and presentation skills - Technical knowledge of business applications and systems - Understanding of Business Risk and control environment - Formal accreditation such as ITIL, Kepner-Tregoe accreditation - Ability t...

Role Overview: As an Implementation Manager at Trading Technologies, you will be responsible for accelerating client integration and adoption of TTs trading platform. Your role will involve client advocacy, technical problem-solving, project management, and ensuring stakeholder alignment through effective communication and timely escalations. You will be working closely with technical and business teams to drive incident resolution, translate requirements into test plans, and champion continuous improvement and operational excellence. Key Responsibilities: - Provide day-to-day client support across UAT and Production, troubleshooting issues, guiding test plans, resolving incidents, and accel...

About _VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This p...

Experienced professionals across multiple technology stacks for a critical Production Support Project. These roles focus on ensuring high availability, performance, and stability of production systems while also handling incident resolution, change requests, and system enhancements Lead PEGA production support activities including major incident resolution and hotfixes Manage and execute PEGA platform upgrades and patching efforts Coordinate with cross-functional teams (QA, DevOps, Business) for support and enhancements Drive RCA (Root Cause Analysis) and implement preventive measures Mentor developers and enforce best practices in support and development

JD for Finance openings: Seasoned Oracle ERP Cloud Finance Functional resource working in financial systems environment. Serve as the hand-on Oracle ERP Cloud Finance Functional consultant for the following skills Candidate must have min 5+ years of experience in oracle fusion. Mandatory Skills - General Ledger Subledger Accounting Fixed Assets Knowledge of Procure-to-Pay/Order-to-Cash business processes and Fusion modules Good to have skills - Fusion Tax Advanced Collections Procurement (PTP cycle) Job Duties : Interpret business requirements and/or enhancements to existing financial systems and / or business processes. Resolve incidents and develop enhancements associated with the Oracle C...

Role Overview: As a Managed Services Client Service Desk Administrator at NTT DATA, you will play a crucial role in providing administrative support to ensure the smooth operation of the service desk function. Your responsibilities will include coordinating service requests, assisting the client service desk team, and maintaining documentation and records for efficient incident resolution and service delivery. Key Responsibilities: - Provide administrative support to the Managed Services Client Service Desk team. - Perform entry-level administrative tasks as required by the team. - Ensure correct escalation procedures are followed for all critical calls and requests. - Receive, validate, and...

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your...

As a highly skilled Talend AMS Lead, you will be responsible for managing and supporting Application Maintenance Services (AMS) for Talend-based ETL solutions. Your role will involve overseeing production support, incident resolution, performance tuning, and enhancements for Talend workflows and data pipelines. Key Responsibilities: - Lead and Manage AMS Operations: - Oversee the maintenance, support, and monitoring of Talend-based ETL jobs. - Act as the primary point of contact for Talend-related production issues and escalations. - Ensure adherence to SLAs for incident resolution and system uptime. - Incident and Problem Management: - Diagnose, troubleshoot, and resolve complex ETL job fai...

As a System Engineer at NOMCIndia in Jabalpur, your role is crucial in maintaining the stability, integrity, and efficiency of the IT infrastructure. Your responsibilities will include: - **Network Monitoring and Management**: - Proactively monitoring network infrastructure, servers, and applications using tools like Nagios, SolarWinds, PRTG, or similar. - Identifying, diagnosing, and resolving network and system issues promptly to minimize downtime. - Responding to alerts and following defined escalation procedures. - Performing regular network performance analysis and tuning. - **Incident And Problem Management**: - Serving as a point of contact for network and system-related incidents. - ...

About the role: Manager IT Service Desk Support will oversee day-to-day operations of the IT Service Desk Level 1 support team in Mumbai, ensuring consistent, high-quality, and customer-centric service delivery across voice, chat, email, and self-service channels. This role will drive operational excellence through performance monitoring, issue resolution, and proactive improvement of support processes. He/she will play a key role in knowledge management, automation (Shift-Left), and training initiatives to continuously improve first-contact resolution and end-user experience. He/she will also support onboarding new STADA affiliates / regions to Level1 IT Service Desk in line with expansion ...

You will be responsible for the following tasks during your internship: - Monitoring and analyzing AWS metrics and maintaining performance dashboards for ongoing system health tracking. - Actively communicating updates via email and conducting post-release verification testing during client/server releases or deployments to ensure smooth deployment. - Ensuring that all games are operating without interruptions and maintaining a high level of quality. - Identifying and resolving real-time incidents related to all components of game operations, including gameplay, network connectivity, and server availability. - Monitoring critical application functions and infrastructure components using the ...

Role Overview: As a Security Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the operational efficiency of their Security Infrastructures and systems. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients. Your primary objective will be to review client requests or tickets, apply technical/process knowledge to resolve them within the agreed service level agreement (SLA), and provide second-line support for incidents and requests with medium complexity. Additionally, you may contribute to project work as required. Key Responsibi...

We have immediate opening for SMG Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mor...

Role Overview: As a SOC Executive, your main responsibility will be to monitor the physical assets across the country for a site. You will be required to analyze the issues reported, identify problem areas, and work with team members to enhance the quality of service and prevent future issues. It is vital that you meet the SLA requirements by closing the issues within the specified SLA. In case of problems that cannot be resolved within your scope as a SOC Executive, you should escalate the events/incidents to the 2nd level team on time. Key Responsibilities: - Analyze the issues reported and identify problem areas - Work with team members to enhance the quality of service - Prevent future i...

Key Responsibilities: Responsible for overall region/area for customer satisfaction Handle corporate customer queries related to Acer products through phone, email, and chat Provide clear, accurate, and timely solutions to customer support issues Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels Qualifications: Bachelor's in Computer Science or a related field Technical knowledge of IT hardware Previous experience in a customer service or support role, preferably in the IT hardware industry Strong communication skills...

Role Overview: You will be responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. Your main tasks will include installing, maintaining, patching, upgrading, and continuously improving the operating environment. Key Responsibilities: - Provide maintenance and support for all systems in scope - Install, configure, and test operating systems - Troubleshoot and conduct incident resolution - Liaise with other IT teams and 3rd party vendors - Develop and execute plans for patching - Maintain security, backup, and redundancy strategies - Develop capabilities on emerging technologies - Define processes and conduct compliance and quality chec...

As a Technical Support Representative, your role is to provide technical support within the team, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. You will investigate, resolve, or escalate incidents as required, acting as the front line of support utilizing remote monitoring and management applications. Your contributions will help establish a Center of Excellence focused on resolving incidents detected through remote monitoring to drive uptime and adoption of managed devices within customer environments. Your duties and responsibilities will include: - Adhering to client Service Level Agreement terms and conditions. -...

Role Overview: As a SAAS Engineer at our project based in Noida, you will be responsible for providing application support, incident resolution, and performance tuning for Atlassian Suites of Applications (Jira, Confluence, GitHub, Linux). You will work closely with global teams to ensure system performance, manage changes in line with security recommendations, and support application upgrades. Your role will also involve maintaining non-technical system documentation and conducting meetings with end users to gather requirements and generate functional specification documents. Key Responsibilities: - Minimum 3+ years of experience in the administration and configuration of Atlassian Suites o...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...