159 Incident Resolution Jobs - Page 3

Uber is looking for Software Engineering Internship to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project pla...

Handling shipments Air / Sea (LCL, FCL, AIR) Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis. Preparing CAN copies and sending Cnee with arrival Details Resolving the issues & query of customers regarding daily routing orders. Execute order request calls / email Email suppliers, carrier & customers with shipping updates Track shipments and confirm receipt & arrivals of shipments. Ensure customer experience by addressing customer concerns and resolving issues Responsible for answering and routing phone calls, handling enquires Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper up...

Provide systems design, development, programming and support for next generation core banking applications based in C# and NET 4.8+, relational databases and distributed n-tier application. Good Knowledge of Angular 8+, Typescript, RxJS, NGRX, Nodejs framework. Responsible for developing and designing User Interfaces using Angular Framework. Participate in design and code reviews across project work Evaluate and test the capabilities, characteristics and requirements of existing and emerging technologies Design, develop and implement unit and integration testing Mentor team members in adopting technologies and tools that you are already familiar with Participate in scrum agile development pr...

Driving Major Incidents and ensure right technical teams and business stake holders are involved on the bridge and felicitate swift recovery and resolution of incident. Responding to a reported service incident, identifying the cause, and initiating the major incident management process. Prioritizing incidents according to their urgency and influence on the business. Identify opportunities to improve internal processes and work cross-functionally with the relevant teams to implement these opportunities. Continuous improvements driven thoughts to improve the process to ensure its effectiveness. Monitoring Moogsoft Events dashboard for critical alerts and engaging tech teams for swift actions/...

Develop assembly, integration and test processes for sub assemblies and spacecraft and related systems. Develop mechanical and electrical equipment and fixtures to aid with assembly, integration and testing. Design using the concepts of DFMA and generate BOM for easy interpretation of manufacturing team. Design and analyze various deployment mechanisms to be used in space Analysis of the structures for the vibrational, Acoustic and thermal environments. Overlook testing of the structures for all the vibrational and dynamic environments. Overlook manufacturing of design components to ensure right product development.

Provide hands-on IT support to end-users, troubleshooting hardware and software issues in both Windows and macOS systems, and escalating complex problems as needed. Build, maintain , and administer on-premise and cloud infrastructure, including Microsoft Active Directory, AWS, and other cloud environments. Manage and administer key services such as Office 365, Okta, Slack, MDM solutions, and phone systems. Ensure the security and integrity of data, systems, and network infrastructure. Proactively monitor system performance, identify potential issues, and implement preventative measures. Contribute to the development and implementation of IT policies and procedures. Stay up-to-date on emergin...

As a Senior Technical Account Manager (TAM) , you will be a strategic partner for our key business customers, ensuring they receive guidance, support, and resources to succeed in the cloud. This multifaceted role combines technical expertise, leadership, and customer advocacy, making it pivotal to DigitalOcean s success. What You Will Be Doing: 1. Technical Consultation & Architecture Design Develop deep expertise in DigitalOcean s product portfolio and the broader cloud ecosystem. Design, diagram, and plan infrastructure architectures tailored to customer needs. Conduct technical workshops and consultation sessions to empower customers. Stay updated with cloud infrastructure best practices ...

Design, develop, and maintain scalable data pipelines and solutions using Azure and Snowflake. Implement data ingestion, transformation, and integration processes to support business requirements. Write efficient, reusable, and maintainable code in Python or Java for data processing and automation. Collaborate with cross-functional teams (data architects, analysts, and business stakeholders) to deliver end-to-end data solutions. Ensure data quality, reliability, and security in alignment with organizational standards. Participate in performance optimization, troubleshooting, and continuous improvement of data systems.

Design, develop, and fine-tune generative AI models using state-of-the-art techniques (e.g., GPT, LLaMA, DALL E, Stable Diffusion). Integrate generative models into production systems and user-facing applications. Collaborate with researchers and engineers to improve model performance, efficiency, and safety. Evaluate model outputs and ensure quality, fairness, and ethical use of generative technologies. Stay current with the latest developments in AI/ML, particularly in generative modeling. Contribute to internal research and potentially publish findings in top-tier conferences or journals

We have immediate opening for SMG Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mor...

Location: Noida126 Experience Required: 5+ Yr Desktop support or IT helpdesk roles. Strong exp in Active Directory and Outlook configuration. Proficiency in Windows, Office 365, basic networking. Excellent comms, troubleshooting

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your responsibilities will involve proactive monitoring, investigating, and resolving technical incidents and problems to restore service to clients efficiently. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLAs. - Update tickets with resolution tasks and log all incidents in a timely manner. - Provide second-level support, identify root causes of incidents and problems, and communicate effectively wi...

As an Incident Manager, you will play a vital role in managing end-to-end incident resolution against SLAs and ensuring timely problem resolution with root cause analysis. Your responsibilities will include effective management of Major Incidents, providing 24/7 support for critical issues, and following alternative escalation procedures to ensure smooth operations. Key Responsibilities: - Manage end-to-end incident resolution against SLAs - Ensure timely problem resolution with root cause analysis - Effectively manage Major Incidents - Provide 24/7 support for critical issues - Align AMS SLAs with client-defined performance metrics - Identify and implement automation and cost-efficiency opp...

About The Company Aspire is the leading all-in-one finance operating system for growing businesses We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential, Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures To power our solutions, we have partnered with some of the best companies in the world s...

Key Responsibilities: Incident Response & Coordination: Lead the response to IT service disruptions and ensure timely resolution, Coordinate with cross-functional teams to diagnose and resolve incidents, Act as the primary point of contact during major incidents, Process Management: Oversee the incident lifecycle from detection to resolution, Ensure incidents are logged, categorized, prioritized, and tracked accurately, Conduct post-incident reviews and root cause analysis (RCA), Communication & Reporting: Provide regular updates to stakeholders during incidents, Escalate major issues to upper management as needed, Document incident protocols and maintain incident logs, Continuous Improvemen...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creatio...

Role Overview: As a server administrator, you will be responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. Your main duties will include installing, maintaining, patching, upgrading, and continuously improving the operating environment. Key Responsibilities: - Provide maintenance and support for all systems in scope - Install, configure, and test operating systems - Troubleshoot and conduct incident resolution - Liaise with other IT teams and 3rd party vendors - Develop and execute plans for patching - Identify opportunities for improvements and efficiencies Qualifications Required: - Previous experience in server administration - ...

Role: SME Operations - IBMS/ELV Location: Pune/Hyderabad Purpose Lead - IBMS (Integrated Building Management Systems) Operations is responsible for planning, designing, implementing, and managing IBMS strategies across multiple data centers. The role involves overseeing daily operations, ensuring optimal performance, and collaborating with cross-functional teams to resolve IBMS-related issues. The ideal candidate will possess strong technical expertise, leadership skills, and the ability to stay updated on industry best practices and new technologies. Key accountability IBMS Strategy: Lead the planning, design, and execution of IBMS strategies across multiple data centers to enhance operatio...

About The Role Incident Manager - About The Role Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third parties (as required) to support resolution for Supplier Services Initiate the technical bridge upon Major Incident declaration. Engage Incident commander/ supervisor/on call manager. Engage other technical teams to support resolution for supplier services. Confirmation with end users for issue resolution and update all stakeholders on technical b...

As an IT Server Specialist at Mizuho Global Services Pvt Ltd (MGS), your role involves designing, implementing, maintaining, and optimizing the organization's server and network infrastructure to ensure high availability, security, and performance. Your expertise in server management, network architecture, troubleshooting, and collaboration with cross-functional teams will be crucial in meeting organizational goals. Key Responsibilities: - Install, configure, and maintain physical and virtual servers (e.g., Windows Server, Linux, VMware, Hyper-V). - Monitor server performance, availability, and capacity for optimal operation. - Perform regular backups and disaster recovery testing to safegua...

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - ...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Role Overview As a SOC Analyst supporting one of our client engagements, you will be responsible for monitoring, analysing, and resolving security-related tickets as part of a dedicated 16x5 Security Operations Centre. This role is critical to ensuring timely triage and resolution of incidents, maintaining compliance with our client s security standards, and supporting continuous improvement of detection and response capabilities. Key Responsibilities Ticket Analysis & Resolution: Review, investigate, and resolve security tickets raised through our client s monitoring systems and service desk workflows. Alert Triage: Priorities and categories alerts based on severity, impact, and relevance t...

Role Overview: You are required to have both Tech Lead and Business Analyst (BA) skills to handle project management, tech solutions, and related tasks. Your responsibilities will include engaging and building relationships with team members, customers, and stakeholders. You will be responsible for creating detailed design documents, performing development, unit testing, and working with the Architect. Key Responsibilities: - Backlog grooming, including documenting enhancement requirements and effort estimates. - Developing, installing, and modifying ServiceNow applications, workflows, forms, lists, business rules, and scripts. - Building Service Catalogs including workflows and participatin...