89 Incident Resolution Jobs - Page 3

We are seeking a highly skilled ServiceNow developer with a solid background in ServiceNow ITSM. As a Specialist in Package Implementation, you will be responsible for most of the configuration work within the platform, focusing on enterprise and IT service management, advanced system administration, and database design schemas and data modeling. Your main responsibilities will include designing, developing, configuring, and customizing ServiceNow applications and services to meet business requirements. You will be involved in the entire development lifecycle, from requirement analysis to deployment and maintenance. Additionally, you will collaborate with the platform administrator to resolv...

As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for delivering a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your role involves proactively monitoring, investigating, and resolving technical incidents and problems to restore service to clients, all while maintaining service level agreements (SLAs). You will primarily focus on second-line support for incidents and requests of medium complexity and may also contribute to project work when required. Your key roles and responsibilities will include: - Monitoring work queues and resolving incidents/requests within agreed SLAs - Updating tickets with...

Oracle EBS & Hyperion Level 3 Support Engineer (Enterprise Financial Systems & Database Management) Job Summary Synechron is seeking a highly experienced Level 3 Support Engineer with deep expertise in Oracle Financials, Oracle E-Business Suite (EBS), Hyperion, and associated tools to serve as a critical escalation point within our support services. The successful candidate will provide advanced technical support, incident resolution, system management, and project assistance for enterprise-level financial systems. This role ensures the stability, performance, and security of vital financial applications, directly contributing to the organizations operational excellence and compliance object...

As a Senior Release Manager & Business Analyst, you will play a crucial role in planning, coordinating, and managing software releases across various teams and environments. Your primary responsibility will be to ensure smooth and timely deployments by aligning development, testing, and operations teams, all while upholding high standards for quality, stability, and compliance. Your key responsibilities will include managing the end-to-end release lifecycle, coordinating release planning, scheduling, and deployment activities, and ensuring that all release components meet quality, security, and compliance requirements. Additionally, you will be tasked with identifying and managing release-re...

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA. The Incident Response Analyst is a mid-level role that is responsible for monitoring the overall performance of Cosm's infrastructure and systems to ensure Site Reli...

Job Title Dynamics F&O Support ConsultantExperience 5-10 YearsLocation Bangalore : As the worlds largest independent D365 systems integrator, DXC and Microsoft have excelled as partners for over 30 years, modernising solutions to connect people, data and processes across the entire Microsoft Business Applications suite. By working with one of the biggest technology providers in the world, you will be growing your own knowledge and expertise status in an ever changing digital first landscape. Years of experience needed 5+ Years Of Experience in Microsoft Dynamic Functional and Operational Consultant Technical Skills: A minimum of three years experience working with Microsoft Dynamics Finance ...

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for: - Providing advanced troubleshooting as second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. - Investigating and resolving se...

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal ca...

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have e...

As an AMS/SRE Lead, within the Oracle Banking Cloud Services (OBCS) SaaS team, you will assist in designing building, deploying, and operating a micro services-based cloud native SaaS services with extremely high availability and scalability requirements. You will work as a lead member of our OBCS site reliability engineering team who provides guidance to SRE team. You will work in collaboration with product engineering and SaaS DevOps teams to evolve systems/products for better scalability, reliability and enable developer velocity. You will be responsible to ensure our services and systems are designed and build from the start with reliability, scalability, and observability as a critical ...

You should have a minimum of 12+ years of relevant experience in SAP PP / QM and be well-versed in ECC with good analytical skills. Knowledge of Variant Configuration, PP-PI, and S/4 HANA will be an added advantage. You should have experience in at least 2+ Implementations, 3 to 4 Roll Out projects, along with Support Projects. In-depth knowledge in Integration with Other Modules Like FICO, MM, and SD is required, and knowledge of EWM integration will be an added advantage. Your expertise should include Master Data such as Bill of materials, Work centers/ Resources, Routings/ Recipe, Production versions, Inspection Plan, Master inspection, Characteristics, Catalogues, and Code groups. You sh...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - ...

We have excellent opening for the position of Incident Coordinator (Thane) Qualification : Any graduate Experience: 2 to 6 Yrs Job Location: Mumbai (Thane) JD as follows Receiving and logging incidents. Categorizing and prioritizing incidents. Facilitating communication between different teams. Monitoring the progress of incident resolution. Verifying the resolution of incidents with end-users. Ensuring incidents are closed properly. Creating and maintaining knowledge articles based on incident resolution. Conducting regular reviews of incident management processes. Assisting in the development of incident response plans. Ensuring compliance with Service Level Agreements (SLAs). About Compan...

Location : Bestech Towers (Sector 66-Mohali) Position : System Engineer- Amazon connect Experience : 3 years Position Overview : We are looking for a highly motivated and enthusiastic individual for the role of System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks. Operating in a 24x7 environment, they ensure seamless service operations and user support. Required skills: • Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. • Handle ticket triage, initial troubleshooting, and r...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Administer and manage EMC NetWorker backup infrastructure. Design and implement backup and recovery strategies across servers, applications, and databases. Monitor backup jobs and troubleshoot failures or performance issues. Perform regular testing and validation of backup and disaster recovery p...

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends...

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends...

Location : Bestech Towers (Sector 66-Mohali) Position : System Engineer- Amazon connect Experience : 3 years Position Overview : We are looking for a highly motivated and enthusiastic individual for the role of System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks. Operating in a 24x7 environment, they ensure seamless service operations and user support. Required skills: • Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. • Handle ticket triage, initial troubleshooting, and r...

Key Responsibilities: Responsible for overall region/area for customer satisfaction Handle corporate customer queries related to Acer products through phone, email, and chat Provide clear, accurate, and timely solutions to customer support issues Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels Qualifications: Bachelor's in Computer Science or a related field Technical knowledge of IT hardware Previous experience in a customer service or support role, preferably in the IT hardware industry Strong communication skills...

Key Responsibilities: Responsible for overall region/area for customer satisfaction Handle corporate customer queries related to Acer products through phone, email, and chat Provide clear, accurate, and timely solutions to customer support issues Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels Qualifications: Bachelor's in Computer Science or a related field Technical knowledge of IT hardware Previous experience in a customer service or support role, preferably in the IT hardware industry Strong communication skills...

Key Responsibilities AWS Cloud Monitoring Performance Management Design, implement, and manage monitoring solutions for AWS cloud infrastructure using tools like Amazon CloudWatch, AWS X-Ray, or third-party monitoring tools (e.g., Datadog, New Relic, Nagios). Define and set up metrics, alerts, and dashboards for system health, application performance, and infrastructure reliability. Troubleshoot and resolve AWS infrastructure issues to minimize downtime and optimize system performance. Automation Using Ansible Write, manage, and maintain Ansible playbooks for automating configuration management, deployments, patching, and other operational processes. Develop and test automation workflows to ...

Manage IT deliverables for Voice support across multiple shifts with rotational weekly offs Maintain close working relationships with IT support teams, service management, business, and IT security teams to ensure effective user access and incident management Process client requests as per organization's security policies and existing mainframe access control lists Display high standards of professionalism, email etiquette, and ownership for handling and resolving requests Exhibit team spirit and cohesiveness to manage requests and sub-tasks effectively Manage deliverables for Voice and Chat support access provisioning within offshore scope Route requests to appropriate resolution groups whe...

We are keenly looking for a resource with 10+ years of experience who had both technical and managerial experience to execute a lead position from offshore. Primary Skill: Azure DevOps, Jfrog Artifactory, SonarQ, DevSecOps(SAST & DAST), Azure native App Security Secondary Skill: Containerization and Orchestration tools. Shift details: Day shift overlapping with EST (2PM-10:30PM) Technical Leadership & team management at Offshore: • Technical Leadership: Provide guidance to ensure best practices and quality standard are maintained in deliverables. Understand Selective standards and help ensure deliverables meets and adhere to the standards. If standards are missing collaborate with the core t...