89 Incident Resolution Jobs - Page 2

As a Level 1 Service Desk Associate, you play a crucial role in providing technical support and assistance to end-users. Your responsibilities include responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team. You will diagnose and troubleshoot hardware and software issues, both remotely and in-person, to ensure timely issue resolution. Additionally, you will provide guidance and support to end-users in using IT systems, applications, and hardware effectively through voice-based technical support. In case of complex technical issues, you will escalate them to Level 2 support or relevant teams while maintaining ownership of the incident...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - ...

Position Overview: We are seeking a skilled and experienced Mainframe Developer to join our team. As a Mainframe Developer, you will play a crucial role throughout the software development lifecycle by designing, developing, coding, debugging, maintaining, testing, and implementing applications. You will leverage your broad understanding of various programming languages and architectures to contribute to complex projects and ensure successful application delivery. Key Responsibilities: - Software Development Lifecycle: Work across the software development life cycle, from analyzing and designing applications to coding, debugging, testing, and validating applications in a utility capacity. - ...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Incident Management: Respond to and resolve incoming support tickets related to Active Directory. Prioritize and manage multiple incidents simultaneously. Document incident resolution steps and knowledge base articles. Problem Management: Identify and analyze recurring issues to prevent future occurrences. Implement preventive measures to minimize system downtime. Develop and maintain documentation for troubleshooting procedures. User...

As an Application/Product Support Engineer, you will be responsible for providing Level 1 and Level 2 support for web-based products and their associated cloud or on-premises infrastructure. Your primary focus will be on managing incidents, delivering excellent customer service, and ensuring timely problem escalation and resolution. With 3 to 6 years of experience in a product technical support environment, you will play a crucial role in troubleshooting and resolving application and infrastructure-related issues. You will provide technical support to end users through various channels such as phone, email, and web-based tools. Additionally, you will advise users on proper product usage and ...

You will be joining our team as a mid-level SAP HANA Migration & HA/DR Specialist where you will be responsible for system upgrades, migrations, and disaster recovery planning for critical SAP environments. Your main responsibilities will include performing SAP HANA Backup and Recovery operations, supporting SAP System Migration and SAP HANA Migration initiatives, configuring HANA Replication, managing SAP HA/DR Setup, monitoring and maintaining SAP HANA High Availability environments, and collaborating with SAP Ariba teams for integration support. To excel in this role, you should have at least 4-6 years of SAP HANA administration experience, a good understanding of SAP Technical Architectu...

As an experienced professional in Site Reliability Engineering (SRE) or Production Support roles, your primary responsibility will be to ensure the reliability and availability of Boomi integration platforms in Linux environments. You will play a crucial role in installing, configuring, monitoring, and managing these platforms to guarantee optimal performance. In this role, you will design and implement monitoring and alerting solutions to proactively identify and address infrastructure issues before they impact service levels. Root cause analysis for incidents will be a key aspect of your responsibilities, enabling you to facilitate rapid recovery and implement preventive measures effective...

Join our Technology team, where you will have the opportunity to work as part of a global, highly collaborative team. You will gain valuable experience supporting Macquarie's network technology stack across its data and security domains. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. This role provides you with the opportunity to build a highly technical and diverse-skilled network team...

The position of Manager Technology Support - Oracle Webcenter, SOA, Oracle Fusion Middleware in Gurgaon requires an experienced individual with 10 to 15 years of total software industry experience, including at least 5 years in managing support/delivery teams. As a support manager, you will be responsible for overseeing all aspects of production support for multiple applications in the Finance portfolio. This includes incident resolution, proactive mitigation, change & problem management, and ensuring compliance with all agreed SLAs and requirements. Additionally, you will lead the planning and delivery of production changes and enhancements within agreed timelines to maintain production sta...

You will be responsible for the operations and maintenance of On-Premise or client-dedicated computing platforms and servers. Your duties will include installing, maintaining, patching, upgrading, and continuously improving the operating environment. You will provide maintenance and support for all systems in scope, including installing, configuring, and testing operating systems. You will troubleshoot and conduct incident resolution, as well as liaise with other IT teams and third-party vendors. Additionally, you will be developing and executing plans for patching, maintaining security, backup, and redundancy strategies. You will also be working on developing capabilities on emerging techno...

The IT Service Coordinator role involves managing and coordinating IT service requests, ensuring effective communication between users and technical teams, and tracking service delivery to meet business needs. You will be responsible for organizing IT support operations, monitoring incident resolution, and maintaining customer satisfaction through timely and effective service delivery. As the first point of contact for all IT service requests and incidents, your key responsibilities will include coordinating and assigning tickets to appropriate IT staff based on priority and skill set. You will monitor service desk queues to ensure timely issue resolution according to Service Level Agreement...

As a Configuration Specialist, your primary responsibility will be to configure and set up UK specific legal functionality related to Tax, NI, Court Orders, Benefits, SxP, OxP, RTI, Pension Auto Enrollment, etc. You are required to have excellent knowledge of UK legislation and previous experience in implementation and support. Your daily tasks will include: - Conducting impact assessments and implementing/testing Change Requests raised by customers - Analyzing and resolving incidents (bugs) within the applicable SLAs - Proactively monitoring, conducting impact analysis, deployment, and testing of SAP notes/patches - Providing proactive suggestions and recommendations based on best practices...

You should have 15 to 20 years of experience in SAP FICO. The preferred locations for this job are Chennai, Coimbatore, or Bangalore, and you should be willing to travel to client locations in Coimbatore. Your responsibilities will include knowledge of Product Costing, Inter Intra Company Order Process, Margin Analysis, Transfer Pricing, Material Ledger Actual Costing, and Production Process with Configurable Materials. You should have problem-solving skills, proactive creativity, and a can-do attitude. Additionally, you should be able to lead the team and focus on client satisfaction in a client-facing role. Your role will involve developing and providing leadership during testing and quali...

NTT DATA is looking for an Offshore Integration Lead to join the team in Bangalore, Karnataka (IN-KA), India. In this role, you will be responsible for ensuring that all integrations of HBI AMS application are operational. This includes incident resolution, root cause analysis, handling enhancement and problem requests to minimize incidents, and managing MQ, FTP, and Informatica integrations. NTT DATA is a global innovator in business and technology services with a trusted reputation and a commitment to helping clients succeed in the long term. With a presence in over 50 countries and a diverse team of experts, NTT DATA offers services such as business and technology consulting, data and art...

As a Cloud Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their Cloud infrastructure. Your role involves proactively monitoring, investigating, and resolving cloud-based incidents, service requests, and alerts to maintain client satisfaction within service level agreements. Your primary objective will be to review client requests or tickets, applying your technical expertise to resolve them efficiently. You will provide second-line support for incidents and requests of medium complexity, focusing on the smooth operation and optimization of clients" cloud infrastructure and services. Additi...

Founded in 1993, Greystar offers top-notch service in the residential rental housing industry. The company's innovative business model integrates management, development, and investment disciplines on international, regional, and local levels. Greystar's international platform leverages economies of scale, financial expertise, institutional-quality reporting, and strong capital relationships. Local city offices bring market knowledge and execution capabilities. With a global team of over 28,000 employees, Greystar's executive team, with an average of 23+ years of industry experience, provides a diverse perspective. This position plays a crucial role as a Level 3 Help Desk escalation point, h...

The Associate Salesforce Service Cloud Developer will be responsible for participating in the definition, implementation, and support of Elevate's Customer Agent service center platform. Working closely with the tech lead, project leads, organizational units, and subject matter experts, you will identify, configure, deploy, and maintain business processes. A demonstrated background in Salesforce Development with a specialization in Service Cloud is essential for this role. Your responsibilities will include handling administrative Salesforce functions such as user management, security, configuration and customization, workflow and approval management, process builder, custom views, dashboard...

As a Project Manager, you will be responsible for managing project planning with vendors and associated departments. This includes finalizing project budgets, timelines, and operating plans. Your role will involve generating a comprehensive detailed operating plan and establishing continuous progress monitoring strategies to ensure adherence to timelines and budgets. You will implement project management methodologies and tools to track progress and facilitate communication among project stakeholders. Monitoring the usage of implemented projects and coordinating with business users to ensure the delivery of committed business value will be a key aspect of your responsibilities. Alongside the...

Position Name: Infrastructure Engineer - IT Monitoring Engineering Please find the Job Description: Responsible for workplace related 24/7 incident resolution and interacts closely with other organizational units and suppliers. Proactive monitoring and ensuring a high quality across all workplace services. the candidate should be able to follow-up and troubleshoot issues identified by monitoring abnormalities. Take full responsibility to solve issues identified via monitoring end-to-end. If interested please share your resume at nmscareer17@gmail.com

As an End User Support Engineer at our company, you will be responsible for providing technical support to end users, ensuring seamless operations and resolving a variety of issues related to EUC, software installations, and OS support. With a minimum of 2 to 4 years of experience in a customer-focused environment, you will play a crucial role in incident resolution, service requests, and problem-solving activities while adhering to agreed SLAs. Your key responsibilities will include responding to technical queries via email, managing operations delivery through team readiness, ensuring high business satisfaction, and addressing user tickets promptly. You will be expected to guide users in i...

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether we partner with IATA on industry-wide initiatives or enable digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for providing second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. Additionally, you will investigate and resolve service requests r...