222 Incident Resolution Jobs - Page 2

As a PEGA Support Engineer at Mizuho Global Services Pvt Ltd, you will be responsible for providing day-to-day support for Pega applications, monitoring application performance, investigating and troubleshooting issues, collaborating with development and QA teams, documenting support procedures, and ensuring compliance with SLAs and security policies. You will also be required to communicate effectively with stakeholders and end users. **Key Responsibilities:** - Provide day-to-day support for Pega applications, including incident resolution and service request fulfillment. - Monitor application performance and system health using tools like PDC, logs. - Investigate and troubleshoot issues r...

Administer IBM TWS, schedule jobs, troubleshoot failures, automate workflows, manage DWC, script tasks, and ensure stable workload execution. Required Candidate profile Engineer skilled in IBM TWS, job scheduling, REXX/Shell scripting, Linux/Windows, and workload troubleshooting.

Job Description: As a Security Specialist, your role involves designing and implementing comprehensive security strategies to protect IT systems and ensure compliance with industry standards. Your focus will be on proactive risk management and creating a secure operational environment. Key Responsibilities: - Develop and implement robust security frameworks for IT systems, applications, and networks. - Conduct assessments and audits to identify and mitigate security risks effectively. - Establish and enforce security standards to ensure adherence to industry regulations and best practices. - Monitor, analyze, and resolve security incidents while implementing corrective measures. - Collaborat...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. Your Role Administer, configure, and optimize middleware platforms such as UDM, HULFT, JBoss, and WebMethods. Provide Level 2 (L2) support, including incident resolution, change management, and routine maintenance. Manage middleware deployments and integrations across Windows and Linux environm...

Cloud Information Security Specialist Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 650 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 16 locations world...

Provide desktop and technical support to internal users Troubleshoot hardware, software, and network-related issues Manage system installations, configurations & upgrades Ensure timely resolution of tickets as per SLA Required Candidate profile Minimum 1 year of experience in Desktop Support or Technical Support Strong troubleshooting and problem-solving skills Knowledge of Windows OS, basic networking & hardware components Perks and benefits To apply Whatsaap your cv at 7880527464

Role Overview: As an IAM L1 Analyst, your primary responsibility will be to assist in user provisioning and de-provisioning tasks for various systems like Active Directory, Okta, SailPoint, and LDAP. You will be involved in password management support, access control support, identity lifecycle management, access requests and approvals, incident and issue resolution, documentation and knowledge base management, end-user support and training, system and access audits, and basic troubleshooting. Key Responsibilities: - Assist in creating, modifying, and deactivating user accounts in Active Directory, Okta, SailPoint, and LDAP. - Ensure accurate provisioning of user access based on roles, depar...

As a Program Management Senior Analyst at our company, you will be a seasoned professional contributing to the development of new techniques and the improvement of processes and workflows for the area or function. Your role will involve integrating subject matter and industry expertise within a defined area, requiring an in-depth understanding of how areas collectively integrate within the sub-function to contribute to the function and overall business objectives. You will be evaluating moderately complex issues with substantial potential impact and will be required to possess good analytical skills to filter, prioritize, and validate information from multiple sources. Strong communication a...

SAP MM experience with at least 7+ years of relevant experience in the related skill with Public Cloud experience. Should have done 2 end to end implementation in S4 HANA system. Possess a strong knowledge and experience in SAP configuration. Expert knowledge of Material master, Vendor master, Purchasing Info., Records, Price Determination Process, Subcontracting, Stock Transfers etc. Experience in integration of MM module with other modules. Good understanding of the Business Processes. Ability to identify as-is processes and to-be processes. Ability to configure scenarios in SAP MM modules. Should have good understanding of P2P & O2C processes. Should have fundamental knowledge of SAP SD a...

As an experienced Administrator, you will independently manage the QAD landscape for YASH Technologies" office in Pune, India. Your main responsibilities will include working on QAD support and projects alongside other Admins and a team of QAD Dev team located onsite and offshore. You will ensure the efficient and secure operation of QAD environment, progress databases, and systems by managing core QAD DBA activities, Progress DBA, QAD NetUI, QXTEND, and technical issues. Additionally, you are expected to monitor the QAD environment and systems proactively to ensure high availability, as well as have a good understanding of Database AI & BI files working. Key Responsibilities: - Possessing 3...

Role Overview: You will be part of Valtech Mobility, a strategic business unit dedicated to enhancing mobility through cutting-edge connected vehicle technologies for global mobility providers and vehicle OEMs. You will join the global Connected Vehicle team, working with industry experts and contributing to the evolution of connected vehicle technology. Key Responsibilities: - Develop and maintain scalable backend services for a Connected-Car Test Support Tool using Java (Spring Boot) and Microsoft Azure. - Build and maintain RESTful APIs, microservices, and event-driven components following architecture and security guidelines. - Collaborate with the Product Owner and team to understand us...

As the Manager Infra (Compute & Storage), your role involves overseeing compute and storage infrastructure across assigned geographical clusters or functional areas. You are responsible for ensuring consistent performance, availability, and efficiency of infrastructure operations within your scope, aligning with overall enterprise IT standards. **Key Responsibilities:** - Manage day-to-day operations of servers, virtualization, and storage systems within the assigned region or plants - Ensure backup, recovery, patching, and capacity planning are executed effectively - Collaborate with central teams to enforce security standards and infrastructure policies - Troubleshoot issues and coordinate...

As a Network Engineer L2 at BOB Capitals, your role will involve managing and maintaining LAN and WAN network infrastructure across multiple office locations. You will be responsible for configuring, monitoring, and troubleshooting Palo Alto Firewalls and related network security systems. Your key responsibilities will include ensuring optimal performance, availability, and security of all network systems, performing root cause analysis for incidents, and implementing preventive measures. You will collaborate with internal IT and vendor teams for escalations and project support, maintain detailed documentation of network topology and configuration changes, and provide L2 technical support an...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Associate Managed Services Information Security Analyst is an entry level subject matter expert, responsible for monitoring, analyzing, interpreting and reporting on the incoming client data for the purpose of delivering security information and recommendations to the clients, enabling the organization to deliver the contracted security services. Thi...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our cl...

Role Overview: As a MongoDB Database Administrator at Novus Loyalty, you will be responsible for maintaining, configuring, and optimizing MongoDB instances across all environments. You will perform regular Database Health Checks, maintain documentation, develop backup plans and disaster recovery procedures, and implement indexing strategies to maximize database efficiency. Additionally, you will configure, monitor, and deploy replica sets and sharded clusters, ensuring high availability and minimal downtime. Key Responsibilities: - Maintain, configure, and optimize MongoDB instances across all environments. - Perform regular Database Health Checks to identify performance degradation or anoma...

Job Title: Site Reliability Engineer Experience: 48 Years Role Summary: Manages Service Level Agreements (SLAs) by ensuring all services are delivered according to contractual commitments. Focuses on maintaining client satisfaction through efficient service delivery, issue resolution, performance tracking, and continuous improvement. This role ensures that operational processes are cost-effective , customer-centric , and aligned with quality standards, while also monitoring service metrics , addressing client feedback, and improving internal procedures. Key Responsibilities: Ensure services are delivered in accordance with contractual SLAs . Lead service delivery efforts and manage projects,...

Job Title: Specialist - Service Desk & Service Management Summary: The role is responsible for delivering high-quality IT support services by identifying, troubleshooting, and resolving technical issues in alignment with established scripts, best practices, and defined KPIs. The position requires proactive monitoring and communication of potential bottlenecks or operational challenges to ensure stability and efficiency in IT operations. Additionally, the role supports knowledge management initiatives by documenting insights from incidents and service requests, while contributing to IT projects through testing, validation, and documentation activities. A key aspect of this position involves f...

Role Title: SAP Techno- Functional consultant (ABAP + MM Module) Reporting To: Associate Vice President- IT Services Location of Posting: Corporate office, Vadodara Position Overview The incumbent will be responsible for developing, customizing, and supporting SAP applications using ABAP programming while managing and optimizing SAP MM (Materials Management) processes. This dual role requires strong technical understanding of ABAP development and functional knowledge of MM to ensure seamless integration and efficient business operations. Key Responsibilities: Design, develop, and maintain SAP ABAP programs, reports, interfaces, and enhancements. Work on SAP MM configuration, procurement proc...

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Provide Level 2 support for Wi-Fi and LAN infrastructure across Cisco Meraki and Catalyst environments. Troubleshoot and resolve incidents escalated from L1 support, ensuring timely resolution. Assist in configuration, deployment, and maintenance of switches, access points, and controllers. Monitor network health and performance using Zoho ManageEngine tools. Document incident resolut...

1. Platform Administration:o Install, configure, and maintain LogRhythm SIEM platform components (collectors, processors, and storage). o Manage system updates, patches, and upgrades to ensure platform security and functionality. o Monitor the health and performance of the platform, ensuring high availability and reliability. o Troubleshoot and resolve issues related to the LogRhythm platform, including data ingestion, alerts, and reporting. o Perform periodic backups of configurations and ensure recovery processes are tested. 2. Security Monitoring & Event Management:o Work with the security operations team to tune and optimize event correlation rules, policies, and alerts. o Analyze and re...

Role:SAP APO Lead Experience:8 to 15 Years Location:Preferably Bangalore, other locations are also open Work Model:Hybrid Model, Need to work from office for 3 days in a week. Shifts:UK-India based shift timings, rotational shifts due to support activities. SAP APO Lead with 8 10 Years of Experience and AMS Engagement Expertise Professional Summary An accomplished SAP Advanced Planning and Optimization (APO) lead with over 8 to 10 years of extensive experience in supply chain management, demand planning, and production scheduling. Demonstrates a robust understanding of SAP APO modules including Demand Planning (DP), Supply Network Planning (SNP), and Production Planning and Detailed Scheduli...

Cerner Surginet Exp 3-10 Yrs Experience with Cerner Application support, Incident resolution, Implementation of Cerner Millennium Projects. Experience in configuring and troubleshooting CERNER solution functionalities/ Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to work self sufficiently on assigned time sensitive tasks. Develop and maintain good relationship with peers and client, provide timely feedback to encourage success. Strong communication skills with excellent interpersonal skills both in written and verbal correspondence. Ability to lea...

Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Excellent verba...

LEGACY REVENUE CYCLE MEDSERIES 4 (MS4) Job Description 3- 9 Years Exp Location: Hyd / Blr / Pune / Chennai Job Description: Experience with Medseries 4 (MS4) Application support, Incident Resolution, Implementation & Redesign of existing MS4 Projects, Development and Implementation of new MS4 Projects. Experience in configuring and troubleshooting Medseries 4 (MS4) solution functionalities/Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to work self sufficiently on assigned time sensitive tasks. Develop and maintain good relationship with peers and c...