3.0 - 8.0 years

2 - 8 Lacs

Indore, Madhya Pradesh, India

On-site

Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Client management Job brief Improve customer service experience, create engaged customers and facilitate organic growth Achieving Client KPI S Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the monthly billing Maintain an orderly workflow according to priorities Requirements and skills Proven working experience as a Customer Service Manager of Calls mails Inbound experience (Manager experience 3 year +) Experience in Incident logged tool Chain management experience tool Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industry s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Business Administration or related field Good people management skill .

Posted 1 month ago

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L1 SOC Analyst CyberShelter

0.0 - 2.0 years

3 - 4 Lacs

Kochi

Work from Office

As an L1 SOC Analyst, you will be responsible for monitoring alerts and triaging basic security events from SIEM, EDR, and NDR platforms. Your role includes identifying suspicious activities, escalating incidents as per defined SOPs, and supporting the security operations team in daily monitoring tasks. Key Responsibilities: Monitor alerts from SIEM (QRadar, Microsoft Sentinel), EDR (Microsoft Defender for Endpoint), and NDR (LinkShadow/Darktrace) platforms Triage basic security events and validate incidents using established playbooks Escalate potential threats to L2 analysts based on severity and context Review and respond to AV/EDR alerts and execute predefined security queries Log incidents, document actions, and maintain ticketing system with accurate updates Enrich alerts with known threat intelligence and IOCs (IP, domain, file hashes) Support incident response efforts for phishing, malware, brute-force attacks, etc. Collaborate with team members and shift leads to ensure 24x7 monitoring coverage Tool Experience (Preferred): SIEM Tools: Basic use of QRadar and Microsoft Sentinel EDR/XDR: Microsoft Defender for Endpoint, Antivirus consoles NDR: LinkShadow or Darktrace (basic familiarity) Other Tools: Microsoft Exchange Online Protection (EOP), Azure AD Sign-In Logs (optional) Certifications (Preferred): CompTIA Security+ Microsoft SC-900 Shift Readiness: This role requires flexibility to work in 24x7 rotational shifts , including nights, weekends, and holidays. Required Skills: Understanding of basic cybersecurity concepts Familiarity with security alert triage and incident logging Basic knowledge of Indicators of Compromise (IOCs) Fast learner with strong attention to detail Effective communicator and team player

Posted 2 months ago

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