Server Support Engineer L1 Sysnet Global Technologies Pvt.Ltd

1.0 - 5.0 years

0 Lacs

nagpur, maharashtra

On-site

As a Technical Support Specialist, you will be responsible for monitoring server health and providing first-level technical support for user issues. You will resolve basic server-related problems and perform routine maintenance tasks. In case of complex issues, you will escalate them to higher-level teams. Key Responsibilities: - Log and manage incidents - Monitor systems using appropriate tools - Perform backups - Maintain documentation - Ensure compliance with security policies No specific qualifications were mentioned in the provided job description.,

Posted 2 weeks ago

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Desktop Support Engineer Coforge

2.0 - 7.0 years

2 - 7 Lacs

ahmedabad, gujarat, india

On-site

Perform first-level diagnostics and basic troubleshooting for Windows, Linux, and networking equipment. Monitor the operational status of systems through dashboards and alerting tools. Log incidents and provide detailed reports to L2 Engineers and IT supervisors. Replace hardware components such as sensors, power supplies, or cables as per SOPs. Coordinate with airport personnel and passengers during system disruptions. Escalate unresolved or critical issues to L2 Engineers or OEMs. Provide shift-end handovers and contribute to daily activity logs. Follow all safety and security protocols within the airport environment. Report issues at regular intervals via Excel/Word. Perform hardware main...

Posted 4 weeks ago

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Service Desk Specialist Smart Folks Inc

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Level 1 Service Desk Analyst, your primary responsibility will be to serve as the initial point of contact for all IT-related issues and requests. You will play a crucial role in providing technical support to end-users through various communication channels such as phone, email, chat, or ticketing systems. Your goal will be to ensure prompt resolution of issues or escalate them to higher-level support teams when necessary. Your key responsibilities will include responding to user queries and requests for IT assistance promptly and effectively. You will be tasked with troubleshooting and resolving common technical issues related to hardware, software, network, printer, email, and more. ...

Posted 1 month ago

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Service Manager (Icegate) 1point1

3.0 - 8.0 years

2 - 8 Lacs

Indore, Madhya Pradesh, India

On-site

Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Client management Job brief Improve customer service experience, create engaged customers and facilitate organic growth Achieving Client KPI S Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and comp...

Posted 3 months ago

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L1 SOC Analyst CyberShelter

0.0 - 2.0 years

3 - 4 Lacs

Kochi

Work from Office

As an L1 SOC Analyst, you will be responsible for monitoring alerts and triaging basic security events from SIEM, EDR, and NDR platforms. Your role includes identifying suspicious activities, escalating incidents as per defined SOPs, and supporting the security operations team in daily monitoring tasks. Key Responsibilities: Monitor alerts from SIEM (QRadar, Microsoft Sentinel), EDR (Microsoft Defender for Endpoint), and NDR (LinkShadow/Darktrace) platforms Triage basic security events and validate incidents using established playbooks Escalate potential threats to L2 analysts based on severity and context Review and respond to AV/EDR alerts and execute predefined security queries Log incide...

Posted 3 months ago

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