172 Incident Jobs - Page 7

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare application support SME, you will gain in depth u...

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 4.5 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issu...

SUMMARY Opening for service desk role for Hyderabad location for Fresher and Experience both, Salary upto 7 lpa Job Title: Service Desk Associate Location: Hyderabad, (Work from Office) Fresher Salary: 3.5 LPA Experience Salary: Upto 7 lpa Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Hyderabad We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided also Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and netw...

* DO NOT APPLY ON NAUKRI * NO FRESHERS - No Career Gaps 2 - 4 yrs Exp in Incident Management - ACK Tickets - Manage Tickect - Manage Field Engineers - Manage Inventory - Manage Client Communication . HR - Sanjay / Shilpa WhatsApp CV - 888-464-3032 . Required Candidate profile Permanent WFH 2+ yrs exp in Incident Management Excellent Written English * Laptop + Wi-Fi 6-Day Work - Day Shift Rotational w/off HR Sanjay / Dharini For fast processing WhatsApp CV - 888-464-3032 Perks and benefits . Permanent WFH - Work from anywhere in India!! .

* DO NOT APPLY ON NAUKRI * NO FRESHERS - No Career Gaps 2 - 4 yrs Exp in Incident Management - ACK Tickets - Manage Tickect - Manage Field Engineers - Manage Inventory - Manage Client Communication . HR - Sanjay / Shilpa WhatsApp CV - 888-464-3032 . Required Candidate profile Permanent WFH 2+ yrs exp in Incident Management Excellent Written English * Laptop + Wi-Fi 6-Day Work - Day Shift Rotational w/off HR Sanjay / Dharini For fast processing WhatsApp CV - 888-464-3032 Perks and benefits . Permanent WFH - Work from anywhere in India!! .

Monitoring entire infrastructure of using various monitoring tools like SCOM, SolarWinds, Telegraph, OEM. Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting Scheduling Maintenance Mode for planned Activity. Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. CMDB ...

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experienc...

Job Role: Associate Service Desk Analyst Experience: 0-1 Years Job Location: Hyderabad Work from Office Job Description: • Experience:- 0 - 1 years of experience. • To respond to L1 Troubleshooting issues • To respond to the incidents / issues reported by Customer predominantly through Service Now, Email, Chat & Remote support. • To identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group. • To capture all incidents in Service Now tool and assign the tickets to relevant assignment group as per process and ensures proper documentation. • Provide resolution to customers based on processes defined. • Follows the incident ...

Have 6 plus years of experience in generating reports for all the towers (Incident, Change, Problem, BICM, UMP, Monthly Stats and PMR reports etc.) on a monthly/weekly basis. Also, based on the request made by the leads & managers accordingly. 2. Participate in the monthly Project Management Review meetings and providecandidates) inputs wherever necessary. Work on the action items that come out of the meeting till the closure. 3. Face the Relationship Audit’ for the account on a quarterly basis. Work on the action items that comes out till the closure. 4. Strong Inter-personal skills & Analytical Skills Note: Below less than 6 years profiles will be rejected. Work from office Face to face in...

Creation and Maintain relevant master data in the LIMS, Ensure that the integrity, reliability and performance of the LIMS is maintained. Address and resolve issues arising with the system in a timely manner Required Candidate profile Ready to work in Morning or General Shift To manage the QMS processes—including OOS investigations, Deviations, Incidents & Change Control & to ensure strict adherence to GDP & GMP within lab

Roles and Responsibilities : Design, implement, and maintain monitoring tools such as AppDynamics to ensure high availability of applications. Collaborate with development teams to identify and resolve issues through incident management processes. Develop automated deployment scripts using DevOps practices to improve efficiency and reduce downtime. Analyze system performance data to identify trends and areas for improvement. Job Requirements : 5-8 years of experience in Site Reliability Engineering (SRE) or related field. Strong understanding of application performance monitoring tools like AppDynamics. Experience with incident management processes and ability to troubleshoot complex technic...

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift...

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

Role & responsibilities To carry out investigations related to OOS, OOT, Incident and Extraneous Peaks to ensure their closure and implementation of CAPA. Responsible for execution of Regulatory Notification as per SOP. To ensure implementation of all proposed actions identified as a CAPA of investigations related to OOS, OOT, and incident. Review of investigation reports, hypothesis protocol and hypothesis reports related to OOS/OOT and Incidents. Co-ordination with R&D, Production, Central Cell, CQA and other responsible for investigations. To prepare and review Quality documents such as (but not limited to) protocols, reports, SOPs STPs Specification, Investigation. Preferred candidate pr...

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Desktop support for Windows OS 10/11, Mac OS, MS Office & Outlook configuration Install OS, patches & firmware; troubleshoot hardware issues Manage laptop & printer maintenance; configure DHCP & LAN Manage incidents & requests VIPs/ Event support

Role Overview: Act as the main contact for IT service levels, issue resolution, and customer satisfaction. Manage Incident, Problem, Change, and Release processes as per ITIL standards. Ensure security & audit compliance and maintain service continuity & disaster recovery plans. Coordinate with internal teams, vendors, and stakeholders to ensure SLA adherence. Prepare service performance reports, RCA, and drive service improvements. Key Skills & Experience Required: 5+ years in IT operations Experience with ServiceNow (CMDB knowledge is a plus). Strong knowledge in on-premises infrastructure (servers, virtualization, security) and cloud platforms (Azure/AWS). Troubleshooting skills on Window...

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Open minded and ready to learn and absorb things. Excellent interpersonal, verbal, and written communication skills Excellent problem-solving skills Custom...

Overview Design and Implementation : Manage the design and installation of workplace solutions such as office (O365), Remote connectivity, VPN, Autopilot system Build, meeting room Setup, and smart office technologies, Teams/Zoom, Intune and modern desktop management Technical Expertise : Act as a subject matter expert for workplace technologies, including Azure portal, Intune, & Windows 11 platform Collaboration : Work closely with internal teams and external vendors to build / run office Infra with custom integration solutions and ensure consistency across all office locations. Troubleshooting : Identify and resolve issues within SLA and coordinate solutions with relevant departments and v...

We have an opening for a CyberArk L1 /L2 profile in Pune / Trivandrum Location These technicians have more experience than L1 support technicians and manage incident/SR requests raised by the L1s or as agreed in documented SLA (Service Level Agreement) timelines. L2 technicians follow documented processes(Run-Book/KB which they can use for immediate resolutions). L2 engineers generally have 4 or more years of experience on a specific technology platform (e.g. Windows servers, IAM, CyberArk etc.). Key skillsets include below: 1. Implementation expertise with CyberArk PAM and AAM 2. IAM Lifecycle 3. Business Analyst role play with writing new user stories 4. Good knowledge of Active Directory ...

Role Overview The IT Service Management (ITSM) Lead holds a strategic and operational role at the heart of an organization’s technology landscape. This position is responsible for designing, implementing, and continuously improving IT service management processes, ensuring that IT services align with business objectives, and delivering value to internal and external stakeholders. The ITSM Lead acts as the bridge between technical teams and business units, championing best practices, optimizing service delivery, and fostering a culture of service excellence. Key Responsibilities IT Service Strategy and Governance: Develop and maintain the IT service management framework in alignment with indu...

Int Technical Voice Process Any Grad with min 1 yr exp in Tech Support/Service Desk CTC- Upto 4 LPA + Allowances + Variables WFO-5 Days working Immediate Joiner 24*7 Shifts Both side cab Location-Pune & Bangalore