229 Incident Jobs - Page 6

The opportunity at Huron is to collaborate with clients and drive strategic growth, ignite innovation, and navigate constant change. By combining strategy, expertise, and creativity, Huron helps clients accelerate operational, digital, and cultural transformation. Join the team at Huron as an expert and create your future. Are you someone who is always ready to jump in, roll up your sleeves, and transform ideas into action If so, discover Huron. As a PeopleSoft Campus Solutions Student Financials Technical Support professional, your role involves providing technical support and troubleshooting expertise for the PeopleSoft Campus Solutions Student Financials modules within an educational inst...

The role of a Network Operations Center (NOC) Engineer at BT Radianz is critical in ensuring the stability, performance, and relevance of the Radianz Platform. Reporting to the Senior Manager of Customer Success and Enablement, you will be responsible for monitoring and resolving network faults, guaranteeing superior platform stability, performance, and product assurance confidence in the Radianz brand. Your primary focus will be on developing and delivering superior restoration services, frameworks, tools, standards, and technologies to foster a culture of continuous improvement. You will manage partners, suppliers, and internal teams to uphold world-class operational standards, supported b...

As a key member of our team, you will play a crucial role in delivering software solutions that facilitate the use of modular content for marketing strategies worldwide. The Ecosystem you will be working with encompasses various technologies such as Adobe, Veeva, and Custom, converging to streamline end-to-end business processes. Your expertise in server-side coding, database management, API integrations, and front-end web development will be instrumental in ensuring the success of our projects. You will be tasked with establishing and maintaining coding patterns and standards while also spearheading automation initiatives and fostering innovation within the team. In terms of technical skill...

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named...

Managing teams, overseeing daily operations, ensuring safety, quality, efficiency standards Safety Monitor production schedules to ensure deadlines &targets Improve productivity Equipment Maintenance Supply Chain Coordination Operational Efficiency Required Candidate profile Male,BE/B.Tech or equivalent , around 10year experience in senior Production position in Manufacturing company Planning & Forecasting Cost Effectiveness Resource Management Innovation – Productivity

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Global Security Operations Center (GSOC) Operator will play a critical role in monitoring daily operations, vario...

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions and manage tickets of high complexity, conducting advanced tasks and providing resolutions to a diverse range of complex problems. Your role will involve considerable judgment, independent analysis within defined policies and practices, and applying analytical thinking and deep technical expertise in achieving client outcomes. Additionally, you will play a key role in coaching and mentoring junior team m...

You will be responsible for working with clients to understand their business processes and requirements related to CRM processes. This will involve configuring and customizing the ZOHO CRM system based on the specific business needs, as well as mapping out CRM processes and documenting system specifications. Your role will also include providing ongoing technical support, troubleshooting system issues, and conducting quality assurance testing to ensure system functionality. Additionally, you will be expected to assist with system upgrades and integration with other systems, as well as monitor the ZOHO CRM system and provide regular performance reports. You will be required to handle inciden...

Role Summary: We are seeking a highly motivated Service Desk Engineer to provide exceptional technical support and customer service to our clients. The ideal candidate will be responsible for managing incidents and service requests, ensuring timely resolutions within defined Service Level Agreements (SLA), and maintaining a high level of customer satisfaction. Key Responsibilities: Serve as the primary point of contact for all incidents, service requests, and inquiries, ensuring each has a designated owner and is resolved within the SLA. Monitor, track, and manage issues through the CRM process, ensuring no incidents get bottlenecked and are resolved efficiently. Provide support by understan...

You will be responsible for reviewing R&D developmental data of ARD and PD including Method Development Reports, Method Validation Reports, Characterization Reports, Product Development Report, and Study Reports to ensure accuracy, data integrity, and compliance with systems, procedures, and regulatory requirements. Additionally, you will review Technology Transfer documents such as Method Transfer protocol/Reports, Master Formula Records, Master Packaging Record, Stability Study protocol, Specifications, and MOAs. Conducting routine laboratory rounds to ensure compliance with Good Laboratory Practices will be part of your responsibilities. You will also handle Change Controls, Deviations, I...

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentati...

Implementation of ERM Framework including review of Risk Management Policy & Procedures, updating Risk Registers, follow up for Incident Tracking, Key Risk Indicators, Risk Appetite Statements. Internal Audits, ISO implementations Required Candidate profile Experience in compliance, audit, system, cyber security and ISO certification related roles. Compliance to applicable SEBI circulars, SEBI LODR, SECC regulation.Sound knowledge of MS Office

As a Full-time Application Designer for Cloud Migration & Implementation at our Chennai office, you will have the opportunity to work on ServiceNow IT Service Management. With 6 to 8 years of relevant experience, you will be responsible for collaborating with cross-functional teams, analyzing business requirements, and designing applications to meet those requirements. Your role will involve assisting in defining requirements and developing technical documentation related to application design and implementation. Additionally, you will provide technical guidance and support to development teams during the implementation phase. Key Responsibilities: - Collaborate with cross-functional teams t...

As an IT Network Engineer, you will play a crucial role in providing guidance and direction to vendor managed services. Your primary responsibility will be to ensure the effective architecture, execution, and operation of network and telecommunications systems to support and secure business processes. You will be at the forefront of Technology Engineering within the organization, tasked with overcoming challenges and finding solutions through a combination of creativity and engineering expertise. It will be your responsibility to ensure that all network security assets, both internal and external (including cloud systems), comply with relevant regulations and can successfully pass IT audits....

Job Description Lead the design and deployment of scalable security automation workflows and playbooks in Cortex XSOAR (or equivalent platforms such as Splunk SOAR, Siemplify, etc.). Serve as technical owner of the SOAR platform, managing connectors, integrations, performance monitoring, version control, and upgrades. Build custom automations using Python scripts, decision logic, and API integrations to support alert enrichment, containment, and notification tasks. Architect integrations with SIEMs (e.g., Splunk, QRadar), EDR, threat intel feeds (e.g., Anomali, VirusTotal), ticketing systems (e.g., ServiceNow, Jira), and other tools. Drive automation of incident response (IR) use cases inclu...

Description: SRE Role Requirements: Years of experience: 2 to 4 years We are seeking an SRE Engineer to help providing strategic direction, technical expertise to ensure the ongoing success and reliability of the platform and products Job Responsibilities: Support and provide guidance in designing, building, and maintaining highly available, scalable, and reliable SaaS infrastructure. Support resilient systems and solutions that meet stringent SLAs Lead efforts to ensure the reliability and uptime of our product, driving proactive monitoring, alerting, and incident response practices. Develop and implement strategies for fault tolerance, disaster recovery, and capacity planning. Conduct thor...

As a Senior Analyst in Nasdaq's Technical Operations team, your primary responsibility will be to manage daily technical operations and application support for all Nasdaq-provided services. This includes round-the-clock technical operations, incident management for internal and external customers, installation of application updates, and maintenance of operational documentation and procedures. You will collaborate closely with your colleagues in Bangalore as well as Nasdaq teams in other countries. Your role will involve Linux system administration tasks, Linux-based troubleshooting, L2/L3 technical support, and proactive resolution of production environment issues using monitoring tools lik...

Service Desk - Chennai As a Systems Engineer you will be responsible for providing technical support and managing incidents over phone email chat within a hybrid remote work model. You will work in rotational shifts to ensure seamless operations and support for Windows and desktop environments. Your role will be crucial in maintaining service desk efficiency and enhancing user experience. Service Desk experience supporting US customers over voice calls, emails Excellent oral and written communication skills Knowledge of Windows, MacOS, Networking, O365 etc

You will be responsible for implementing Global WD HSSE and Client strategic objectives within the Client account, ensuring operational relevance in your area of responsibility. Your role will involve managing and reducing operational risks by providing guidance on HSSE risk management, offering technical advice on relevant HSSE issues, and ensuring compliance with current legislation. You will also be tasked with identifying improvement opportunities, supporting incident and accident investigations, and implementing an effective HSSE communication plan. As a leader, you will be expected to foster a Culture of Safety across the Account, lead and develop the Account HSSE teams, and maintain r...

Job Responsibilities - Investigate, document, and report on information security issues and emerging trends - Notify clients of incidents and required mitigation works - Understand logs from various sources like firewalls, IDS, Windows DC, Cisco appliances, AV and antimalware software, and email security - Fine-tune SIEM rules to reduce false positives and remove false negatives - Perform threat intel research and vulnerability analysis Required Skills and Experience - Experience: 5-7 years in roles related to information security or similar fields - Skills: Expertise in Cloudstrike, Proofpoint, LogRhythm, and Rapid 7 - Knowledge of ITIL disciplines like Incident, Problem, and Change Managem...

Position title: Team Lead Job Location: Bangalore Shift timing: 8:30AM 5:30PM Role and responsibilities Responsible for overall performance and management of the team assigned People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members Proactive communication with client, ensuring all client requirements are met and reports are submitted on time Set goals for team members and communicate it to the team Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines Management Reporting: - Reports required by management relating to performance, costs, efficiency,...

Position title: Manager Job Location : Bangalore Shift timing: 8:30AM 5:30PM Role and responsibilities: Responsible for overall performance and management of the team assigned Responsible for 2-3 projects, concurrently People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members Proactive communication with client, ensuring all client requirements are met and reports are submitted on time Set goals for team members and communicate it to the team Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines Management Reporting: - Reports required by management ...

Role Proficiency: Under Manager's supervision effectively lead a small unit / shift / sub-team / customer engagement within a large Shared Services team in the delivery of cyber security monitoring and triage activities for our global customers. This role is in the management stream and envisages growth in management rather than the technology space. Outcomes: Under the supervision of the Manager effectively Lead a small SOC team (unit / shift / sub-team / small customer engagement) Under supervision of the manager responsible for delivery of SOC services by the team per SLA. Responsible for performance of activities by the team that have been defined by the manager from a contractual and re...

As a Support Engineer, you will be responsible for resolving incidents and service requests within the agreed Service Level Agreements (SLAs). You will work closely with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. You will follow ITIL best practices, adhere to organizational processes, and participate in proactive initiatives to improve service quality. Key Responsibilities: Incident & Service Request Management: Resolve L1 incidents and service requests within agreed SLAs. Understand priority and severity of issues based on ITIL practices and customer agreements. Analyze repetitive s to identify high-ticket-generating Configuratio...

Join us as a Salesforce Support Analyst at Barclays, where you will play a crucial role in shaping the future of our digital landscape. Your main responsibility will be to leverage cutting-edge technology to enhance our digital offerings and ensure exceptional customer experiences. Working alongside a team of engineers, business analysts, and stakeholders, you will analyze complex technical issues and provide high-quality solutions to meet business requirements. As a Salesforce Support Analyst, your key responsibilities will include: - Utilizing Salesforce Administrator skills to optimize system performance - Hands-on experience with Platform as a Service (PaaS / aPaaS) and Cloud technologie...