172 Incident Jobs - Page 5

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work wit...

Roles and Responsibilities Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services. Proactive alerting and notifying stake holders during critical incidents and escalations. Contributing towards ensuring IT uptime, and documentation. Validating for desired performance and health status of all monitoring tools deployed in NOC Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis. Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution Notifying inc...

As a Senior/Senior Principal Support Engineer - EBS Apps Developer within the Customer Success Services (CSS) team at Oracle, you will be joining a group of highly skilled technical experts who support over 6,000 companies globally. Your role will involve building and maintaining technical landscapes for clients through tailored support services. The ideal candidate should possess strong technical knowledge in Oracle applications, SQL, PL-SQL, and OAF, XML, Oracle Forms and Reports, among others. Additionally, experience in Oracle Fusion and Oracle On-Premise Applications, integration web services, and Oracle Cloud is required. Your responsibilities will include developing technical solution...

About the Role We are seeking a Level 2 Engineer to support Zscaler and Zero Trust Networking BAU operations and device management. The candidate will be responsible for monitoring, troubleshooting, and ensuring optimal performance of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zero Trust security solutions across the enterprise network. Proficiency in managing Change and Incident processes is essential. The candidate must be prepared to work in a 24/7 shift environment. Key Responsibilities BAU Operations & Monitoring: Monitor Zscaler dashboards and alerts for security threats, policy violations, and connectivity issues. Perform initial triage, troubleshooting, and esca...

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experienc...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Service Management Specialist – IPC at Kyndryl. Being ...

Role Description The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction. Key Skills & Competencies Open to work in 24*7 shift environment. Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system. Monitoring alerts - Performance, health, and security of computing systems, networks,...

Specialist Development (Archer Developer) Archer Developer along with Administrator Job Description: Key responsibilities: Provide Subject Matter Expert (SME) knowledge for the continued development of Archer and its day-to-day activities Assist with the architecture and design of solutions within Archer to either expand upon core applications or develop on-demand applications to meet client requirements Perform Impact Analysis on proposed changes and vendor platform upgrades Configure and deploy packages, patches, releases in multiple environments Contribute to project plans, estimations and status updates Identify gaps and issues, develop and maintain processes that address and resolve the...

Position: IT Support Lead Experience: 5 - 10 years of experience in application support, with at least 2+ years in a technical leadership or team lead role. Proven track record of resolving L2/L3-level issues in enterprise environments. Technical Skills Strong debugging experience with Java , JavaScript , and web-based applications. Proficiency in SQL and Oracle , including query optimization, indexing, and stored procedures. Hands-on experience with monitoring/logging tools: AppDynamics , ELK , Splunk , Dynatrace , DataDog . Solid understanding of application infrastructure, APIs, and network basics. Exposure to DevOps pipelines , version control systems (Git), and deployment automation is ...

Interested candidates can apply on the below job link: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Bangalore-Karnataka-India/Service-Coordinator_R-31049-1 Can send in applications to apeksha.patil@kyndryl.com Service Coordinator Job Description Summary Coordinates, diagnoses and troubleshoots incoming employee calls to provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to m...

We are looking for a skilled and detail-oriented QA Executive to join our team. The candidate will be responsible for ensuring the quality and regulatory compliance of medical devices in line with EU MDR 2017/745 and Indian Medical Device Rules (IMDR). This role involves preparing, reviewing, and updating key technical and regulatory documentation and supporting post-market surveillance activities. Roles & Responsibilities Preparation, review, and updating of Technical Files as per EU MDR 2017/745 and Device Master Files (DMF) as per IMDR . Maintenance of General Safety and Performance Requirements (GSPR) documentation in compliance with applicable guidelines. Preparation of Risk Management ...

Job Purpose As owner of the escalation process the Incident Manager will take ownership of Major Incidents, ensuring co-ordination of the resolving parties, effective communication to stakeholders and completion of Post Incident Reviews. This role also requires working flexible hours (24x7) across 3 different shifts on a rotation basis and a willingness to work on-call if required. Key Activities / Outputs Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations Ability to effectively operate and communicate efficiently under pressure Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents...

Role: TSO Exp: Min 2 years Must have Exp in Major Incident Management -MIM Salary: Max 6 LPA. Location: Chennai, Bangalore and Hyderabad. Regards, Vignesh S, 7200396456.

Role & responsibilities Job Summary We are seeking an individual for the Quality Control Microbiology team, responsible for review and approval of microbiology analytical data/record, review of EM and water trend, monitoring of aseptic process simulation. Review and approval of Analytical method validation related to Microbiological test. This role includes the participation into investigation related to Microbiology Roles & Responsibilities Responsible for Review and release of Microbiological Tests (Environmental Monitoring, Water Testing, Microbial Limit Test, Sterility Test and Bacterial Endotoxins Test). Responsible for review and Approval of Microbiological testing data/ Master data in...

Must-Have Skills: Experience with SIEM vendors such as QRadar, Sentinel, Splunk Incident response and threat hunting expertise Strong knowledge of attack patterns, Tools, Techniques, and Procedures (TTPs) Experience in writing procedures, runbooks, and playbooks Strong analytical and problem-solving skills Hands-on experience with system logs, network traffic analysis, and security tools Proficiency in identifying Indicators of Compromise (IOCs) and Advanced Persistent Threats (APTs) Good-to-Have Skills: Experience setting up SIEM solutions and troubleshooting connectivity issues Familiarity with security frameworks and best practices Ability to collaborate with IT and security teams effecti...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being grea...

The Active Directory Architect , is expected to be a subject matter expert that will have global responsibility for the design, configuration and maintenance of the Identity/Active Directory environment. The key responsibilities include – Work with stakeholders in different geographies to collect business and technical requirements and support design / delivery of enterprise level solutions. Own and lead technical discussions in solution implementations, upgrades, enhancement and conversions. Evaluate new applications/technologies, conduct proof of concepts (POCs), and make recommendations for integrating innovative solutions to drive efficiency and productivity. Design and support improveme...

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Site Security Lead, assigned to one of Pinkerton's largest global clients, will develop and implement a high degr...

About the Role As a Sr. Information Security Officer, you'll join growing Global Corporate Security Office diverse international team bridging divisions, central services, and global entities. Ideal for career changers or early cybersecurity enthusiasts, this role offers a hands-on learning experience with room to grow. What Youll Do: Provide day-to-day operational security support, advising on policies, controls, and best practices. Analyze security queries across the organization and recommend mitigating or compensating solutions. Collaborate in developing and enhancing the Information Security Management System (ISMS) and policies. Drive continuous improvement of security processes and co...

Exp in Java application support, database management & working knowledge of application like Tomcat/WebLogic. Exp in tools like ServiceNow/Jira. Comfortable with UNIX, shell script & observability tools such as Splunk/AppDynamics/ELK/Prometheus.

* 6+ year of experience as LMS Administrator with skills in SAP SuccessFactors LMS system maintenance, administration, configuration, Integration with other platforms * Good in Report & Analytics, SCORM, AICC. * SAP Success certification preffered

About the Role As a Junior Information Security Officer, you'll join growing Global Corporate Security Office diverse international team bridging divisions, central services, and global entities. Ideal for career changers or early cybersecurity enthusiasts, this role offers a hands-on learning experience with room to grow. What Youll Do: Provide day-to-day operational security support, advising on policies, controls, and best practices. Analyze security queries across the organization and recommend mitigating or compensating solutions. Collaborate in developing and enhancing the Information Security Management System (ISMS) and policies. Drive continuous improvement of security processes and...

Company Name: Reed Elsevier (RELX) Experience: 8-12 Years Location: Mumbai/Chennai (Hybrid Model) Interview Mode: Virtual Interview Rounds: 2-3 Rounds Notice Period: Immediate to 45 days Job Requirements : Should have total 8+ years of experience and 4+ years of relevant experience. Certification on AZ-900, AZ-104 Azure Platform Operations & Monitoring. Hands-on experience with Azure Monitor, Log Analytics, and Application Insights Familiarity with Azure Data Factory, Synapse, and Databricks. Azure Storage, Key Vault, and Role-Based Access Control (RBAC) Knowledge of SDLC process like requirement gathering, design, implementation (Coding), testing, deployment, and maintenance. Proficient in ...

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Immediate Joiners Preferred Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also respo...

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained